Operations Manager Resume Samples

Description :

1. Keep management informing by submitting activity and results reports, such as weekly call reports and weekly work plans.
2. Identifying, qualifying and making phone solicitations of potential new customers.
3. Service existing accounts, obtain orders, and establish new accounts by planning and organizing weekly work schedule to call and personally visit existing or potential clients to educate hotel staff on employer's services.
4. Responding to customer phone inquiries and ensure that customer comments, problems, complaints, and requests are resolved and/or forwarded to an appropriate individual(s) in an appropriate and timely manner.
5. Working with the charter operations manager in defining and implementing detailed sales strategies and plans for each account.
6. Recommending changes in services and policy by evaluating results and competitive developments.
7. Monitoring competition by gathering current marketplace information on pricing, services, new services, service schedules, marketing techniques, etc.; develop and implement incentive contents and sales programs.
8. Building a strong sales funnel for your assigned accounts and actively manage to minimize disruptions to the customer's itinerary.
9. Self-motivated, driven individual with the desire to exceed set goals and expectations.
10. Participating in evening/weekend networking and industry events as scheduled.

Experience

10+ Years

Level

Senior

Education

BBA

Description :

1. Responsible for full-time management of 24/7 business troubleshooting and diagnosing high-end beverage equipment.
2. A primary point of contact for all employees and franchise subcontractors.
3. Working from the company's inception in a garage and built it to present day success with 500 accounts and revenue of $2-3 million for the past eight years.
4. Directing twelve employees and dispatch technical staff to maintain energy management systems (EMS) and service equipment for 300 franchise subcontractors for the running, maintenance and replacement of restaurant and beverage equipment.
5. Responsible for vehicle tracking and phone tracking for quality assurance.
6. Scheduling jobs, approve work orders, ensure proper inventory levels within a team framework.
7. Running and managing warehouse tracking inventory and inventory order with a monthly Quickbooks report.
8. Employee management - execute KPI (key performance indicator) reports for employees and quarterly evaluation reports.
9. Determining the criteria and developed specialty tracking systems for the company directing a designer/contractor in systems development.
10. Instrumental in developing domestic sources to manufacture product competitively against overseas.

Experience

10+ Years

Level

Management

Education

GS

Description :

1. Managing a team of approximately 21 employees in a busy work environment.
2. Establishing and implementing departmental policies, goals, objectives, and procedures.
3. Maintaining a good relationship with clients to ensure continuous business growth.
4. Developing sales strategies to achieve short and long term sales revenue objectives.
5. Communicating regularly with customers and management to discuss advertising project progress, status and issues if any.
6. Planning the advertising account activities such as identifying customers, managing resources, and setting deadlines.
7. Determining the sales forecast and present the figures to the management and customers.
8. Developing and implementing campaigns for email, online advertising, search engines, and direct mail.
9. Created high-quality marketing strategy documentation, including product marketing briefs, faqs and objection handling documents.
10. Identifying value propositions and key messages for all of the company's marketing campaigns.

Experience

10+ Years

Level

Senior

Education

Associate of Science

Description :

1. Coordinate with all the supervisors in charge of effective operations.
2. Responsible for preparing timelines for the drivers and supervisors weekly.
3. Prepare a weekly target for all revenue collectors since they have to visit every house and demand payment.
4. Prepare the servicing schedules for all trucks for good maintenance of all trucks.
5. Prepare Boq to tender for all contracts depending on the type of contract.
6. Before a driver picks any industrial waste check and designs a safe method of disposing of chemical or solid waste since our landfill is an open dumping landfill.
7. Assist in the landfill management and waste recycling; as well as the sorting out of waste by the scavenger.
8. As and when it is necessary to conduct a series of test to ensure that the heavy metals have not contaminated the groundwaters.
9. Make sure all the lands acquired are well managed to do the quantities for the valuation works.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Coordinating production, distribution, warehousing, and sales in accordance with policies.
2. Conferring with the sales team and associated representatives to evaluate and promote improved and expanded services.
3. Reviewing production costs and product quality, and modify inventory control programs to maintain and enhance the annual business plan.
4. Preparing annual data to support the business plan along with the metrics for operational performance.
5. Overseeing inventory, order new equipment, and schedule repairs for damaged equipment.
6. Planning, assigning, and directing work; appraising performance; reward and discipline employees; address complaints and resolve problems.
7. Experience in lean manufacturing, waste minimization, and six sigma methodology.
8. Restructuring operational jobs and assignments that significantly improved cost control and accuracy, resulting in an increase in sales of $5k or more daily.

Experience

10+ Years

Level

Senior

Education

Mechanical Engineering

Description :

1. Accounting, logistics, and human resources departments accounting lead the accounting department in day to day activities both directing and reviewing.
2. Monitoring and ensuring purchase orders from customers are being processed correctly in the system between accounting and production departments; review and monitor the sales order process from production to accounting; monitoring accounts payable aging turn over and the cost fluctuation from our vendors.
3. Monitoring and reviewing sales order process and ensuring relatively fast account receivable's turnover by coordinating past due collections to the collections department to take more proactive actions in collections with customers; report to CEO on the company's account receivable status and sales position.
4. Processing payroll for the employees and sales representations' commissions, preparing w2 including submitting employee and employer's withholding tax and company's sales and state tax to the IRS.
5. Performing end of the month closing and report monthly accounting package to CEO, preparing bank covenant package to CEO to sustain the company's capital availability.
6. Conducting performance reviews; lead daily meetings with accounting staffs to review their progress and any red flags items that need to be addressed in a timely manner; oversee one staff in the accounting department.
7. Ensuring correct pallets size dimensions and correct paperwork etc); ensuring that products are delivered on time and within customer special requests (if any); daily meeting with production managers to ensure customer orders are being processed on time and discuss customer's request and concerns and expectations.
8. Managing the logistics staff and conduct performance review: daily meeting with logistics staffs to review their activities and discussing any issues within logistics; oversee 2 staffs in logistics.
9. Perform the company's hiring process, staff training, personnel documentation; conduct staff performance reviews with the CEO, ensuring personnel compliance within the company's personnel guidelines.

Experience

10+ Years

Level

Senior

Education

BBA

Description :

1. Responsible for managing employee operations, maximizing receiving LPH, storing, packing, and shipping LPH.
2. Identifying opportunities and implement changes for operational productivity improvements, which resulted in over a 50% reduction in WBO, increased production over 30% and cost efficiencies.
3. Initiating, innovating, and driving continuous improvement of the depot operations processes through documented kaizens.
4. Participating in recruiting and screening routines for new employees and managers.
5. Assuring employees are thoroughly trained in processes and business practices/policies.
6. Responsible for the safety, productivity and quality performance of employees.
7. Managing safety program which allowed for over 300+ days without an incident for the first time in plant history.
8. Initiating a succession plan with growth opportunities and the capability to fill in for the operations manager.
9. Assisting the PDC manager and assume responsibility for operations in the absence of the PDC manager.
10. Responsible to the PDC manager to provide operational updates, written and oral reports, and operations summaries.

Experience

10+ Years

Level

Senior

Education

Business Management

Description :

1. Developed and executed appropriate staffing and budgetary plans to align with business forecasts.
2. Analyzed and responded to departments and business reporting to drive company cost objectives.
3. Continually coached and developed teams to success by providing feedback focusing on behaviors and results that drove learning and performance.
4. Improvement team across 2nd shifts resulting in a building 99. 85% accuracy result.
5. Notable improvements were a 9% reduction in 2% errors and an average gross margins of 20% to 30%.
6. Led a customer-centric lean team in reducing non-financial store return credit to the customer by +60% from 84 hours to a sustainable 24-36-hour window.
7. Achieved highest competency ratings on annual performance reviews in problem-solving/decision making, team focus, active communications, positive impact, be the customer, think talent, innovate and reinvent and executing for results.
8. Co-leader of a team to support, improve and execute the brand initiative of extending the next day priority cut-off by one hour.
9. Collaborated with department managers to strategically coordinate best runs to maximize productivity and reduce downtime.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Manage a team of delivery drivers with a focus on OSHA/ FMCSA/ dot compliance, on-time delivery & 99% claim free delivery for a multimillion-dollar metal distributor.
2. Daily scheduling of routes, hr task, bit inspection & ca pull notice coordinator, safety trainer and fleet maintenance, coordinator.
3. Daily, weekly & monthly activity reports, fuel reports, invoicing and p&l's manage all employee records i.e., personal, medical insurance, electronic logs management of maintenance RO's, vendor invoices, fleet maintenance, recall and shop supplies renegotiated and reduced outside carrier cost for a customer in excess of $500,000 during the 1st year with worldwide recognition from the president.
4. Manage all inquiries, complaints and claims monthly safety meeting's, quarterly remedial training for all staff, OSHA, FMCSA and dot compliance ca bite inspection, ca pull notice coordinator for n.
5. California HR task- weekly payroll, insurance documents, time off request, yearly reviews, disciplinary actions, recognition of outstanding performance, accidents and injuries.
6. Daily route scheduling and prioritizing of customers and sales team's needs.
7. Maintain an excellent working relationship with management, is sales, os sales, operations, warehouse, and CEO.
8. Presented and implemented new routes/ lanes to increase cost savings to the customer, while increasing profitability to the company.
9. Oversaw all scheduling and production which includes engineering and quality in a large wind turbine blade plant.
10. Lead and direct a team of area managers and their direct reports within a time-sensitive and demanding environment.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Responsible for the administration, maintenance and overall management of business pertaining to the website, the database, employees, vendors/contractors, customer service, graphic design, print production, email marketing campaigns and event development.
2. Work with the content and editorial teams, I coordinated and implemented new site initiatives including new campaigns and social media platforms.
3. Adopted all graphic design and print production aspects for cpi.
4. Developed processes to support the progression from one hosted event to the next.
5. Facilitated the launching of two new cpi websites, which included many complex problems solving issues.
6. Developed and implemented the customer service department and fielded all inquiries.
7. Adjust content of sales presentations by studying the type of sales outlet.
8. Focus sales efforts by studying existing and potential volume of clients.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Responsible for the establishment of the overall global logistics strategy for the corporation.
2. Strategically manages, coordinates and facilitates implementation of improved processes and policy in all areas related to international transportation while ensuring economical, efficient and prompt receipt of raw materials and finished products for (all divisions) and its customers, worldwide.
3. Manages the logistics network of carriers, inventory movement and warehouses at the highest Effectiveness of cost management and service.
4. Maintains and interprets data on transportation regulations, tariffs, classifications and rates to ensure compliance with international regulatory provisions and agencies.
5. Determines tariffs and classifications and identifies rates and routines to maximize operating efficiencies and transport economies.
6. Negotiate rates and services and initiate routings where necessary to benefit the company and its customers on an international scale.
7. Analyze and improve the cost of all international transportation charges.
8. Serve as company liaison with the regulatory agencies involved in international shipping and compliance.

Experience

10+ Years

Level

Senior

Education

BS In Business Administration

Description :

1. Oversee daily operation of a 50 million dollar frozen food distribution operation.
2. Responsible for staffing and employee retention.
3. Introduced a slotting system that allows for faster more efficient order picking Create, institute and maintain company policy for general workforce.
4. Supervise freezer men and foremen to keep work flow on track.
5. Maintain flow of in and outgoing product simultaneously.
6. Handle cash and credit transactions as well as customer orders and complaints.
7. Monitor product movements to reduce shrink.

Experience

7-10 Years

Level

Management

Education

Sales Management

Description :

1. Ensure all Components and Resource Management staff operations comply with the company standards.
2. Communicate with all levels of the organization regarding the processes, issues, risks, etc.
3. Oversee hiring, scheduling, and staffing ratios for assigned department.
4. Supervise and evaluate the work of department Supervisors & Coaches and work with them to manage staff; analyze workflow to improve efficiency.
5. Work with other departments to coordinate and ensure proper training, certifications and reviews are appropriately completed.
6. Coordinate and prepare for internal audits.
7. Oversee departmental supply ordering and adhere to departmental budget constraints.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Developed brand positioning for company's product lines.
2. Managed and maintained supply chain & logistic network Performed sales of nutraceuticals to clients and built/designed content for Dr.
3. Provided and monitored Google, Facebook & Bing PPC accounts and marketing strategies for increasing company's standing in the market.
4. Built long-lasting relationships with community members, which resulted in amass revenue growth.
5. Billing Medical Specialist with extensive ICD-9 and CPT-10 coding knowledge.
6. Provided support to the sales process by searching out probable and potential business opportunities and staying updated on relevant industry information.
7. Served as a primary contact for advertising agencies and clients on inquires and requests regarding invoices, ad designs, schedules, pricing, etc.

Experience

7-10 Years

Level

Management

Education

Bachelor's In Biology

Description :

1. Accurately processed the bi-weekly payroll using ADP Pay expert and EZ-Labor.
2. Responsible for the supervision of a staff of twenty-eight people within the customer service department.
3. Responsible for the recruitment and training of customer service representatives.
4. Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
5. Successful account retention record of 98%.
6. Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
7. Improving customer service based on client feedback through the development of new policies and procedures.
8. Successfully handled all public relations issues.

Experience

2-5 Years

Level

Junior

Education

BBA In Finance

Description :

1. Participated on the training team to roll out our new culture recognition program Heart of the Hut.
2. Improved Food Safety scores in 400 restaurants by 9% year over year.
3. Helped facilitate the transition of two regions from a paper planning process to the utilization of Outlook and shared calendars.
4. Responsible for the implementation of our new Learning Zone system to help train all team members and management.
5. Utilized one on one session, group presentations and webinars to accomplish this.
6. Responsible to the Director of Operations for the management of the day-to-day damage prevention operations.
7. Provided leadership through vision, direction, and inspiration transforming organization into high performance teams.

Experience

10+ Years

Level

Senior

Education

Education

Description :

1. Assigned duties accurately and in a timely manner, interacts appropriately and effectively with current and potential customers as required.
2. Extensive experienced in the outdoor working environment ranging from heavy construction to damage prevention responsibilities.
3. Provided operational thought leadership and support to the Nationwide Application Development Center.
4. Ensured activities were aligned with organizational objectives and enterprise strategies.
5. Managed operations and day-to-day activities.
6. Guided major planning efforts, facilitated department- wide events, and collected and evaluated departmental metrics for a highly matrixed organization of 400+ associates.
7. Created and maintained department level visual management systems and monitored the execution of individual/leader standard work.

Experience

0-2 Years

Level

Junior

Education

Master Of Software Design

Description :

1. Coached, counselled and developed team members to ensure competence of current roles and future opportunities.
2. Ensured team safety by promoting safety principles, enforcing rules and encouraging safe working habits.
3. Explored creative solutions to create a viable business model Maintaining or improving all aspects of store operations Ordering store .
4. Responsible for inventory, staffing and scheduling, film rental negotiations, community outreach and marketing for the city-run single screen movie .
5. Recorded weekly accounting information and prepared deposits for City Hall.
6. Managed 350sqm Westwood metal fabrication & manufacturing facility with sole P&L responsibility.
7. Managed $12m annual operations capital budget, AOP strategic planning & local / global outsourcing, global outsourcing projects, logistics, supplier quality, demand planning, deliverability, & cost.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Supervised the unloading/loading of trailers and vans.
2. Made sure that they get unloaded/loaded in a timely manner and as safe as possible.
3. Supervised the loading and unloading of vans and trucks.
4. Ensured that package handlers are loading to the vision that is set for the areas.
5. Maintained quality service by enforcing organization standards.
6. Ensured that all proper packages make service on a timely manner.
7. Worked Quality Assurance to ensure customer's packages are corrected and suitable for shipping.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Kept up to date with the operations with a staff of 13 drivers.
2. Ran the outbound making sure all freight and trailers are utilized.
3. Contacted corporate office in Michigan to work on how to increase profitability then next day.
4. Locked up and do a yard check before leaving.
5. Used Leadership organization attention to detail making sure everything is operating correctly.
6. Worked with customers to ensure packages are delivered to current locations Switcher Trainer.
7. Ensured that switchers are trained in the correct way to connect, disconnected of trailers.

Experience

2-5 Years

Level

Executive

Education

HD In Business