An Operations Production Coordinator is hired to handle a variety of tasks and ensure smooth daily operations of the business. A well-drafted Operations Production Coordinator Resume mentions the following core duties – performing administrative duties, assisting with project management, organizing events, assisting with the management of daily business activities and administrative tasks, assisting with human resources allocation, organizing company events, arranging and assisting with employee training, managing budgets, and liaising with clients.
To be successful in this role, one should be able to solve problematic situations efficiently, and have strong communication and organization skills. Other crucial skills include the following – experience in office management or an administrative role, excellent time management skills, and proficiency in MS Office. A high school diploma or GED is preferred.
Summary : Operations Production Coordinator is responsible for Reporting to GM of Disney Accelerator, while also working with other coordinators/interns/staff on the Accelerator team to keep operations organized and efficient; Performing as a significant point of information on the program with the ability to thrive in balancing multiple needs, projects, and tasks at one time.
Skills : HTML5, CSS3, WordPress, SEO, PHP, WordPress.
Description :
Led role in customer payment deposit preparation and balancing.
Performed every function in a five-step double custody process to ensure accuracy.
Aligned all steps, performed quality control, and sent money to a processing center for deposit in the bank.
Researched and identified customer applications stored on discs needed by customer representatives for legal representations or for current customer inquiries.
Handled reconsidered applications for customers, helping the applicant provide needed and or additional data that could allow an application to be re-submitted.
Provided key quality control function for letters prepared for individual customers addressing disputes to be resolved.
Checked accuracy of all data in draft letters before they were approved for mailing.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Operations Production Coordinator Resume
Summary : Accomplished Operations Production Coordinator professional, with over 15 years of experience in collections, customer service, and operations and process management. Highly motivated and dedicated, team player who also works well independently. Superb analytical and problem-solving skills and attention to key details. Skilled active listener with sophisticated interpersonal skills striving to understand client needs and provide exceptional results.
Skills : Microsoft, Excellent Communication, Office Management, Process Improvement, Problem Solving, Customer Service, Data Entry, Adobe, Citrix, Compliance, Audit, Reconciliation, Financial Analysis.
Description :
Balanced Virtual Branch transmitted transactions using Bank Reconciliation software.
Reviewed Customer transaction Adjustments.
Researched Branch errors and escalated transaction outages.
Reviewed and balanced Commercial Loan items and payments Identifying Foreign Items caught within transactions and queue items to be processed through Foreign Collections.
Identified Possible Fraud items and escalated the items to the Fraud Department for investigation.
Executed handed-down decisions from the Fraud department on escalated items.
Performed special functions when assigned by the supervisor.
Experience
7-10 Years
Level
Management
Education
Masters In Business Administration
Operations Production Coordinator Resume
Summary : Experienced Operations Production Coordinator in the development of top-performing sites. Strong background working with front-end programming languages. Experienced content administrator working with content management systems as well as social media management. Curate website content to improve search engine optimization (SEO).
Skills : Microsoft Office, Research, Banking, Data Entry, Accounting.
Description :
Received and processed points for the bank, relative to incoming and outgoing returned checks, processing of exceptions items like accounts not found, insufficient funds, and stopping payments.
Processed foreign checks, and foreign check collections.
Received and processed items in accordance and compliance with the bank's policies and procedures, as well as any applicable federal and state regulations; in particular RegCC and RegO.
Understood bank risks and exposure inherent to performing assigned duties, and take the appropriate actions to escalate issues that may cause increased exposure to the bank's risks.
Received and reviewed all documents handled by the department in accordance with the policies and procedures of Capital One including, but not limited to returned items, General Ledger tickets, and email requests.
Provided administrative support for Sr.
Received You Were Spotted Award for exhibiting great teamwork by sharing the Be Well incentive rewards program with the team, and driving the Go for the Gold monthly incentive competition for the team.
Experience
7-10 Years
Level
Management
Education
GED
Operations Production Coordinator Resume
Objective : As an Operations Production Coordinator, responsible for Organizing, scheduling, tracking, managing, and distributing Accelerator materials (schedules/company, spreadsheets, internal physical displays) that facilitate program operations, Anticipating and communicating issues to leadership to reach solutions in a timely manner.
Skills : PowerPoint, Outlook, Mac OS, TrafficLive, FileMaker Pro. Excellent Research, Self-starter, Avid Team Member.
Description :
Opened up a highway of communication between all departments that had failed to be established prior to my doing.
Innovated a streamlined process for editorial scheduling and software organization/availability.
Directly credited by VPs for changing the culture of the company into a more positive environment centered around teamwork instead of tasks.
Transitioned the company from outdated software into updated software; trained all employees on the new system.
Responsible for ensuring company-wide adherence to policies and procedures.
Able to get even the most stubborn of employees to adhere to policies and procedures.
Personally improved office morale on a daily basis; also created and led the Jollification Brigade, a team of employees responsible for boosting office morale by organizing company parties, gatherings, and celebrations.
Experience
2-5 Years
Level
Executive
Education
BS
Operations Production Coordinator Resume
Headline : As an Operations Production Coordinator, responsible for Establishing a daily/weekly process for communicating program targets, assignments, and priorities to program participants as well as the Accelerator team; Checking in with the Accelerator team and program participants on a regular basis regarding deadlines and deliverables.
Skills : Operational Management, Planning Skills.
Description :
Resigned on short notice, I stepped up and voluntarily absorbed the responsibilities, working two jobs for the company to save costs of hiring another person.
Responsible for handling disputes within predetermined time frames.
Researched NCI (Non-Conforming Images) items requested from other processing sites, ATM, and Fraud departments.
Daily recording of the department's high balance adjustments.
Attended weekly SOW calibrations with our management and Event Team Calibrations: to ensure we are all following the same practices when performing audits.
Reviewed open process orders by running various reports through SAP.
Ensured the correct system goods issue (GI) and documentation of ingredients and raw materials.
Experience
5-7 Years
Level
Executive
Education
AA
Operations Production Coordinator Resume
Headline : A competent and experienced individual seeking an Operations Production Coordinator position where my proven skills in Fraud and Disputes Investigation, Administrative and Paralegal work, and Customer Service can be demonstrated.
Skills : Microsoft Office, Excel, PowerPoint, Word, Outlook, Viso, and Project Management.
Description :
Researched and resolved customer disputes including accounting errors, charge-off issues, credit bureau reporting, payment investigations, IRS inquiries, and statement inquiries.
Assisted other departments; CCT with escalated disputes; ITT Department to determine any issues related to the recordings; and also COFI with fraud investigations Assisted with the development and improvement of the DCOI process Manual Audits.
Covered 40% of manual audits from the team.
Sent request to floor supervisor for re-works.
Upload audit forms when an associate fails an audit.
Reviewed request and utilize Taxport/Convey to send a correction.
Performed IRS audits.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science In Criminal Justice
Operations Production Coordinator Resume
Summary : A service-oriented Operations Production Coordinator professional with progressive experience in the Financial Industry and Credit Card Operations. Exceptional interpersonal skills with team building.
Performed complex account balance calculations to resolve potential balance discrepancies.
Tracked production results utilizing the internal database to meet department expectations.
Escalated situations appropriately to leadership.
Collaborated with support departments to execute daily processes and operations, while continuing to reduce risk.
Worked independently.
Completed necessary functions in several systems and made customer contact through both inbound and outbound phone channels.
Ensured correct system goods receipt (GR) and documentation of output materials.
Experience
7-10 Years
Level
Management
Education
A.S In General Education
Operations Production Coordinator Resume
Summary : As an Operations Production Coordinator, responsible for Planning ahead for physical and virtual event logistics; executing travel schedules worldwide; reserving equipment, locations, and resources needed for program execution; monitoring schedules to avoid conflicts on a heavy and often-changing calendar; Preparing regular reports and summaries - youll have tasks that you own completely;
Skills : Training Skills, Developing Skills, Business Management.
Description :
Performed research on Bankruptcy, Legal credit balance refunds, and Judgment Lien Release processes.
Identified discrepancies on legal documents, eliminated errors, validated the accuracy, recorded and updated corrections into legal court database.
Developed and trained temporary and new employees, providing practical tips and standardized knowledge for job performance resulting in business cost savings using competent internal staff resources.
Led conference calls between internal departments and outside servicing attorney firms to ensure the validity of costs and building vendor relationships.
Created 3 initiatives, implemented as contributions to the development of the Bankruptcy Proof of Claim Process, simplifying and improving efficiency and accuracy.
Maintained a quality score of no less than 99.3% from 2013-present, contributing to overall department quality scores performance.
Handled cardholders' disputes involving credit card charges on Capital One accounts, within predetermined time frames.
Experience
7-10 Years
Level
Management
Education
GED
Operations Production Coordinator Resume
Headline : Operations Production Coordinator Professional with expertise in reporting and analysis including data collection, verification, trend establishment, and consultative feedback. Innovative strategist with proven abilities in multi-tasking, organization, creating efficiencies and attention to detail. Experienced in Advertising and Marketing with Interactive, Media and Direct Marketing.
Skills : Proficient In Microsoft Office, Production Management.
Description :
Managed incoming and outgoing emails while assisting delinquent customers with questions and concerns quickly and efficiently within a 24-48 hour time period through a secure message E-mail system of a Fortune 500 Company.
Maintained high level skills of dispute resolution and financial management.
Demonstrated exceptional attention to detail, including the spelling of words, meanings and rules of grammar and composition.
Solid results achieved in areas of Dependability/ Attendance Possess strong influence and analytical skills Perform clerical duties as required by leadership Nominated for Team Lead based on performance.
Received ROAR Outstanding Customer Service Award, 3rd quarter 2013 which is awarded to top 5% of department.
Required to be handled within predetermined time frames.
Determined correct avenues for resolving disputes for Capital One customers.
Experience
5-7 Years
Level
Executive
Education
GED
Operations Production Coordinator Resume
Headline : To work for an organization that provides an opportunity to be challenged, where I can apply my knowledge, skills and experience while furthering my career goals.
Skills : Organizational Skills, Team Work, Production Management.
Description :
Identified quality or production issues and communicate them to upper management.
Made effective and independent decisions; provide training support and auditing other's work.
Performed duties in a highly organized manner while ensuring a positive customer experience.
Assisted with transitioning work from old team to newly trained team of eight agents; worked closely with new manager to understand day-to-day functions as manager and supported throughout meetings and escalations.
Chosen as procedure trainer to new hire group on how to process customer inquiries.
Contributed to the organization and set up of mail room to ensure items were easily accessible to all agents on team.
Launched Coordinator Development Platform which promotes agent development throughout entire department.
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