Description :

1. Drive business results through effective leadership and coaching, focusing on expense management and member experience.
2. Monitor process execution using retail excellence dashboards and member experience metrics.
3. Collaborate with supervisors to ensure seamless operations and effective team partnerships.
4. Model expected behaviors to enhance member engagement and satisfaction.
5. Analyze metrics to identify continuous improvement opportunities across teams.
6. Facilitate stock locator audits to maintain merchandise accuracy.
7. Oversee shipping processes for merchandise, ensuring timely and efficient operations.

Experience

5-7 Years

Level

Management

Education

BBA

Description :

1. Developed and executed effective communication strategies for a team of 15-25 agents, enhancing operational clarity.
2. Supported and optimized online tools for inbound and outbound call center operations, improving efficiency.
3. Evaluated team performance metrics and provided actionable feedback to drive continuous improvement.
4. Conducted regular team meetings to foster collaboration and disseminate critical updates.
5. Performed quality assurance checks on team outputs to ensure high service standards.
6. Created diverse communication materials, including job aids and posters, to support team performance.
7. Planned and executed communication campaigns that aligned with business objectives and enhanced sales performance.

Experience

0-2 Years

Level

Entry Level

Education

B.S. in BA

Description :

1. Supervise daily operations of a material recovery facility, ensuring compliance with safety and operational standards.
2. Oversee a workforce of 75 full-time employees and indirectly manage 150 contract workers.
3. Ensure adherence to safety training and compliance policies to maintain a secure work environment.
4. Engage staff through recognition programs and feedback to cultivate a positive workplace culture.
5. Investigate work-related incidents and submit detailed reports to insurance carriers promptly.
6. Conduct regular safety observations to ensure adherence to best practices and productivity standards.
7. Facilitate training for new hires on safety protocols and equipment operations.

Experience

7-10 Years

Level

Senior

Education

B.S. in Bus. Mgmt.

Description :

1. Oversaw all production-related activities, ensuring compliance with safety standards and efficient workflow execution.
2. Implemented new quality control measures that improved product quality and reduced waste.
3. Conducted regular training sessions to enhance team skills and adherence to safety protocols.
4. Identified and executed process enhancements leading to a measurable increase in operational efficiency.
5. Managed employee performance evaluations, providing actionable feedback to enhance productivity.
6. Coordinated staff schedules to meet production demands while optimizing resource utilization.
7. Analyzed key performance indicators to track progress and inform strategic decision-making.

Experience

5-7 Years

Level

Management

Education

B.S. in Ops Mgmt

Description :

1. Designed and implemented training programs that ensured compliance with federal regulations, leading to zero discrepancies in inspections over eight years.
2. Created engaging course curricula adopted as industry standards by federal agencies, utilizing a modified ADDIE model for effective learning.
3. Transitioned training materials from paper-based formats to an efficient web-hosted learning management system, enhancing accessibility and tracking.
4. Launched an employee recognition program that significantly boosted morale and engagement across teams.
5. Fostered strong relationships with stakeholders, including government and non-profit organizations, to deliver exceptional customer service.
6. Collaborated with department heads to streamline onboarding for operational staff, improving integration and productivity.
7. Ensured adherence to airport regulatory compliance through diligent monitoring of federal, state, and local laws.

Experience

5-7 Years

Level

Management

Education

B.S. in BA

Description :

1. Focused on improving productivity through detailed reports and safety evaluations.
2. Trained and mentored a team of 5-10 associates to maintain quality assurance.
3. Provided constructive feedback to enhance team performance and morale.
4. Managed accurate timekeeping and payroll adjustments for team members.
5. Developed training sessions on material handling to minimize injuries and damages.
6. Coordinated outbound logistics, ensuring timely delivery of shipments.
7. Forecasted staffing needs to align with operational targets.

Experience

0-2 Years

Level

Entry Level

Education

A.S. in Bus. Mgmt.

Description :

1. Supervised and mentored six direct reports, driving team performance and engagement.
2. Conducted monthly performance reviews to ensure effective communication and optimal staff performance.
3. Facilitated administrative meetings to discuss operational strategies and address team concerns.
4. Resolved patient experience and billing issues, enhancing service quality.
5. Monitored call center metrics and provided coaching for performance improvement.
6. Collaborated with healthcare professionals to streamline operations and enhance service delivery.
7. Managed administrative tasks for physicians, including travel and scheduling support.

Experience

5-7 Years

Level

Senior

Education

B.S. in BA

Description :

1. Oversee supply chain operations focusing on efficiency and cost reduction in food, pharma, and retail sectors.
2. Supervise a team of 15-25 associates, addressing potential risks and implementing immediate solutions to enhance productivity.
3. Collaborate with clients to evaluate distribution channels and optimize resource allocation for successful operations.
4. Review and approve quality documentation related to product inspections and sanitation protocols.
5. Actively participate in distribution operations, including freight handling, returns, and inventory transfers.
6. Conduct thorough accident investigations and recommend corrective measures to prevent future incidents.
7. Monitor QA/QC standards to ensure compliance with company policies and verify documentation completion.

Experience

10+ Years

Level

Management

Education

B.S.B.A.

Description :

1. Managed comprehensive training programs for over 100 employees across multiple warehouses, ensuring compliance and operational efficiency.
2. Supervised a team of 25, including training leads and area trainers, to enhance employee skill sets and performance.
3. Trained departments on best practices in warehousing, logistics, and operations, contributing to a cohesive workflow.
4. Acted as site leader for the successful implementation of a $26 million SAP Warehouse Management System, overseeing testing, configuration, and user training.
5. Provided ongoing support and training for new system implementations, ensuring seamless transitions and high user adoption.
6. Collaborated with management to identify and resolve operational inefficiencies, driving continuous improvement initiatives.
7. Conducted data analysis to identify training needs and system issues, enhancing overall operational effectiveness.

Experience

10+ Years

Level

Management

Education

B.S.B.A.

Description :

1. Managed and directed daily operations to achieve optimal productivity and efficiency.
2. Developed and enforced security and loss prevention protocols to safeguard company assets.
3. Established safety procedures compliant with OSHA and DOT standards.
4. Implemented action plans to meet service center productivity and utilization targets.
5. Collaborated with Central Dispatch to optimize freight movement in alignment with service standards.
6. Scheduled workforce in accordance with operational needs and service requirements.
7. Analyzed operational data to create standard operating procedures that enhance efficiency and quality.

Experience

2-5 Years

Level

Management

Education

B.S. in BA

Description :

1. Supervised and trained various associates and department supervisors to ensure adherence to operational standards.
2. Promoted best practices for sales and customer service to enhance store efficiency.
3. Mentored new associates to foster a positive work culture and clear communication of expectations.
4. Recognized outstanding performance to cultivate a collaborative customer service environment.
5. Collaborated with management to define clear roles and responsibilities within the team.
6. Actively pursued personal development opportunities to enhance leadership skills.
7. Managed high-value transactions within the special service department efficiently.

Experience

7-10 Years

Level

Senior

Education

B.S. in BA

Description :

1. Ensured timely completion of tasks in accordance with established procedures and schedules.
2. Promoted a collaborative team environment, providing direction and coaching to enhance performance.
3. Assisted the Manager of Operations in developing strategic departmental goals and objectives.
4. Collaborated with management to create new production programs that improve operational efficiency.
5. Acted as a liaison between management and team members to facilitate effective communication.
6. Reviewed and audited operational records to ensure compliance and accuracy.
7. Verified records included necessary certifications prior to production, ensuring quality control.

Experience

5-7 Years

Level

Management

Education

B.S.B.A.

Description :

1. Supervised a team of 20 in managing customer accounts for requesting APS medical records for life insurance applications.
2. Trained new employees on system navigation, job duties, and company mission to ensure adherence to operational standards.
3. Resolved customer complaints effectively to prevent escalation to management, improving overall satisfaction.
4. Communicated with clients regarding order handling instructions and addressed any arising issues.
5. Coordinated with medical facilities to obtain necessary records, ensuring compliance with organizational protocols.
6. Supported caseworkers in interactions with difficult facility staff, enhancing service delivery.
7. Assisted customer service representatives in managing queues to maintain timely responses to inquiries.

Experience

0-2 Years

Level

Entry Level

Education

B.S. in BA

Description :

1. Supervised operations in a Natural Gas facility with an inlet capacity of 1.5 Billion Cubic Feet, ensuring compliance with safety and operational standards.
2. Managed five cryogenic processing trains, optimizing processes to enhance gas purity and NGL separation.
3. Developed and implemented training programs for cross-functional teams, improving operational skills and team performance.
4. Collaborated with HR to manage staff recruitment, promotions, and performance evaluations.
5. Authored and maintained operational procedures in line with ISO standards to ensure quality and safety.
6. Oversaw warehouse operations and staff management, ensuring efficient logistics and inventory control.
7. Facilitated client project management, maintaining strong client relationships and meeting performance objectives.

Experience

0-2 Years

Level

Entry Level

Education

B.S. in Bus. Mgmt.

Description :

1. Created daily goals for each production area and hold supervisors accountable to meeting their daily requirements.
2. Manipulated manpower each day to ensure all production areas in the plant stay on track to meet daily goals and avoid having departments falling behind or over production of material that is not needed.
3. Reported out on Key Performance Indicators for assigned department on a daily basis to upper management.
4. Worked with the facility maintenance supervisor to execute daily preventative maintenance checks on all powered equipment within assigned department.
5. Performed daily product inventory in my assigned work areas and complete weekly Layered System Audits on each production area.
6. Established standardized rates for 5 different departments and steadily reduced manpower requirements by roughly 15% over a 6 month period through conducting time studies on work cells, determining inefficiencies and making adjustments to systems based on the findings.
7. Worked on multiple projects alongside upper management to assist with quoting new business opportunities including analyzing financial impacts, manpower requirements, equipment requirements, facility layout modifications, and engineering requirements.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Led Operations Supervisor Supervisor: Accomplishments First Transit University; Supervisor Training Program Transportation Safety Institute; Instructor's Course For Transit Trainers Transportation Safety Institute; Curbing Transit Employees Distracted Driving Transportation Safety Institute; Fatigue And Sleep Awareness For Transit Employees Implement and oversee new route structure Payroll for my department Monitor the daily operations of fixed routes and University of North Texas campus shuttles.
2. Assisted Human Resources with hiring Track employee's arrival, tardiness and sickness.
3. Monitored radio operations Supervise and evaluates the work of subordinate personnel for adherence to policies and procedures through overall supervision and coordination of the delivery of public transportation services and related functions.
4. Evaluated work assignments to suggest possible changes that result in greater job efficiency or safety.
5. Provided fair enforcement on train.
6. Traveled throughout the city supervising transit service operations and determine reroutes when necessary.
7. Conducted on the scene accident investigations, assist operators in preparing accident reports, injury reports and document safety violations.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Assisted in the planning and management of all phases of the daily operations in the center.
2. Interpreted, applied and implemented policies and procedures to accomplish the mission of the organization.
3. Participated in management decisions and supervised staff.
4. Had administrative decision making latitude and served in a leadership role with the freedom to act on and implement the decisions made.
5. Utilized authority and accountability delegated by the manager when responding to inquiries, resolving complex problems or issues from clients.
6. Responsible for recruiting/selecting temporary office personnel.
7. Performed other human resource duties as required.

Experience

10+ Years

Level

Senior

Education

Doctor Of Business Administration

Description :

1. SC Composed and drafted all outgoing correspondence and reports for managers.
2. Oversaw inventory and office supply purchases.
3. Developed methods to establish and clarify customer objectives.
4. Effectively managed a high volume of inbound and outbound customer calls.
5. Gathered and verified all required customer information for tracking purposes.
6. Defused volatile customer situations calmly and courteously.
7. Accurately documented, researched, and resolved customer service issues.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. In charged of dispatching 70 drivers everyday for several daily pickups and deliveries.
2. Edited and sent timecards for 70 drivers every night.
3. In charged of packages reroute and cancelations.
4. Prepared daily and weekly reports.
5. Dealed with problem solving with irate customers while delivering them their packages.
6. Managed all customer orders through the order management wave process, and carrier specifications.
7. Managed 70 to 90 full time associates to ensure production, safety, and quality standards are met.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Directed reports 9; indirect reports 11; employees 72 Supervised daily Service Warehouse Operations and parts department.
2. Worked directly with all department personnel to reduce service costs while increasing efficiencies and inventory control.
3. Worked with staff to direct and develop improved attaching of assets to outlets and finalization of all equipment movement orders.
4. Provided weekly on hand inventories to directors, managers, and all related sales staff.
5. Coordinated all inbound and outbound equipment with manufacturers, suppliers, and carriers.
6. Presented key business indicators reports on cost, quality, customer satisfaction, and account retention.
7. Ensured compliance of company policies and procedures and data integrity as it related to all service activities.

Experience

10+ Years

Level

Senior

Education

High School Diploma