Operations support managers provide global technical support to clients, staff, and customers of the company. Essential job duties that are listed in the Operations Support Manager Resume are – managing day-to-day technical operations of the company, ensuring smooth workflow, collecting and analyzing metrics, providing reports, assessing efficiency and effectiveness, providing technical assistance to the support team, overseeing technical support teamwork, providing guidance and supervision, establishing workflow, tracking and monitoring daily workloads, ensuring client and operations expectations are accomplished and resolving escalated operational problems.
The requirements that are expected from operations support managers are – adequate knowledge of operations management, familiarity with business and financial principles, working knowledge of budgets, forecasting and metrics, basic IT skills, communication skills, and organizational skills. A degree in the field of operations management or related field is commonly seen on the resume.
Headline : Dynamic Operations Support Manager with over 7 years of experience enhancing operational efficiency and driving team performance. Proven expertise in optimizing processes, managing cross-functional teams, and ensuring compliance with organizational standards. Committed to fostering a collaborative environment that promotes employee growth and achieves strategic objectives.
Skills : Process Optimization, Process Improvement, Project Management, Vendor Relations
Description :
Guided team members in acquiring job-specific skills to enhance problem-solving capabilities.
Ensured accurate credit reporting through collaboration with major credit bureaus.
Motivated and coached staff to meet performance goals while providing actionable feedback.
Fostered effective communication across all organizational levels to drive improvements.
Conducted interviews to select top talent aligned with company values and needs.
Monitored adherence to policies and procedures, ensuring compliance and performance standards.
Generated new business opportunities through proactive outreach and relationship building.
Experience
5-7 Years
Level
Management
Education
BBA
Senior Operations Support Manager Resume
Summary : Accomplished Senior Operations Support Manager with a decade of experience in streamlining operations and enhancing service delivery. Expert in cross-functional collaboration, process optimization, and strategic planning, driving measurable results that align with organizational goals. Passionate about developing high-performing teams and fostering a culture of continuous improvement.
Skills : Data Analysis And Reporting, Resource Allocation, Supply Chain Management, Scheduling Optimization, Problem Solving
Description :
Maintained confidentiality when managing sensitive projects and data.
Oversee daily operations to ensure efficiency and effectiveness across departments.
Collaborated with cross-functional teams to define requirements, optimize workflows, and identify training needs.
Facilitated the identification and prioritization of business process solutions, enhancing operational efficiency.
Oversaw the management of associates to ensure efficient stock handling and inventory rotation.
Demonstrated proficiency in resolving customer issues, restoring trust, and preventing business loss.
Designed and implemented performance tracking systems to monitor operational success.
Experience
7-10 Years
Level
Senior
Education
BBA
Operations Support Manager Resume
Objective : Results-oriented Operations Support Manager with 2 years of experience in optimizing workflows and enhancing operational productivity. Skilled in managing diverse teams and implementing process improvements that align with business objectives. Eager to leverage analytical skills and operational expertise to drive efficiency and foster a collaborative working environment.
Skills : Team Leadership, Customer Relationship Management, Visual Communication Tools, Data Management, Operational Data Analysis, Agile Practices
Description :
Redesigned operational workflows to implement best practices, enhancing team efficiency.
Streamlined reporting processes to improve management visibility and decision-making.
Facilitated cross-departmental communication to ensure alignment with business goals.
Oversaw financial planning and budget management, ensuring fiscal responsibility.
Championed initiatives to improve employee engagement and retention rates.
Coordinated training sessions to elevate team skills and operational effectiveness.
Conducted regular performance reviews to assess team efficiency and identify areas for improvement.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in BA
Operations Support Specialist Resume
Objective : Dedicated Operations Support Specialist with 5 years of experience in enhancing operational workflows and team collaboration. Adept at implementing process improvements, managing cross-departmental projects, and ensuring adherence to compliance standards. Passionate about optimizing efficiency and fostering a productive work environment that drives organizational success.
Managed a team of 15 in the intake and imaging departments, ensuring accurate processing of wholesale loans and closing packages.
Coordinated workflow and performance metrics to align with corporate goals set by senior management.
Conducted hiring and onboarding for new staff, enhancing team capabilities.
Guided employees in their roles to ensure effective execution of responsibilities.
Oversaw payroll entry approval for both permanent and temporary staff using PeopleSoft.
Established procedures for tracking and filing loan packages, increasing operational efficiency.
Monitored staff output to guarantee compliance with company and federal deadlines for loan disclosures.
Experience
2-5 Years
Level
Junior
Education
B.S. BA
Operations Support Manager Resume
Objective : Operations Support Manager with 5 years of experience in optimizing operational processes and enhancing efficiency. Demonstrated ability to lead cross-functional teams, implement effective standard operating procedures, and drive compliance. Passionate about creating a productive environment that fosters team collaboration and achieves organizational goals.
Skills : Data Analysis Tools, Lean Methodologies, Reporting Skills, Process Documentation, Stakeholder Engagement, Analytical Thinking
Description :
Manage inventory issues, reporting, and audits across multiple warehouses to ensure operational accuracy.
Design and implement standard operating procedures to enhance daily operations and compliance.
Oversee the upgrade of warehouse management systems, ensuring smooth transitions and minimal disruption.
Create and maintain documentation for processes involving warehouse and clerical staff across locations.
Address performance issues proactively to maintain high team morale and productivity.
Ensure accurate management of customer contracts and billing information for seamless operations.
Develop reporting procedures that enhance visibility into billing processes and customer accounts.
Experience
2-5 Years
Level
Junior
Education
B.S. in BA
Business Operations Support Manager Resume
Summary : Accomplished Business Operations Support Manager with 10 years of experience enhancing operational processes and driving strategic initiatives. Proficient in cross-functional collaboration, data analysis, and resource optimization to achieve business objectives. Dedicated to fostering a results-oriented culture that empowers teams and improves operational efficiency.
Skills : Supplier Management, Procurement Strategy, Regulatory Compliance, Inventory Control
Description :
Oversee daily operations for a team of six systems engineers, ensuring alignment with business goals.
Utilize MS Access to manage quote activities, optimizing sourcing and margin settings.
Administer software licensing and maintain accurate renewal records for compliance.
Develop and maintain an inventory database in MS Excel, ensuring accuracy in orders and receipts.
Conduct data verification for weekly billing processes, improving accuracy in customer support.
Implement an audit program for clients, maintaining schedules and compliance standards.
Contribute to the marketing strategy by identifying potential growth opportunities and market trends.
Experience
10+ Years
Level
Management
Education
B.S.B.A.
Operations Support Manager Resume
Headline : Strategic Operations Support Manager with 7 years of experience in optimizing processes and enhancing team performance. Expertise in driving operational efficiency through effective resource management and cross-departmental collaboration. Dedicated to implementing innovative solutions that foster a culture of continuous improvement and align with organizational goals.
Skills : Data Analysis, Communication Skills, Time Management, Process Automation, Technical Proficiency, User Experience Optimization
Description :
Developed and implemented process improvements aligned with departmental goals, enhancing employee performance and customer satisfaction.
Supervised and mentored personnel, fostering a culture of accountability and excellence.
Managed departmental budgets, office equipment, and maintenance, ensuring operational readiness and cost efficiency.
Coordinated internal and external events, enhancing company visibility and stakeholder engagement.
Processed payroll and managed invoicing, ensuring timely and accurate financial operations.
Oversaw inventory management, optimizing order processes and improving stock accuracy.
Reviewed customer bids and contracts, ensuring compliance and maximizing win rates.
Experience
5-7 Years
Level
Management
Education
B.S. in Bus. Mgmt.
Operations Services Manager Resume
Objective : Proactive Operations Services Manager with 2 years of experience in optimizing operational workflows and enhancing service delivery. Adept at leading cross-functional teams, implementing process improvements, and ensuring compliance with organizational standards. Eager to contribute analytical skills and operational expertise to drive efficiency and foster a collaborative workplace.
Managed an internal tracking expense database, ensuring accurate and timely updates.
Served as the primary contact for event information and reservations, enhancing communication.
Participated in planning sessions to improve operational strategies and workflows.
Created meeting agendas, documented minutes, and distributed notes for effective follow-ups.
Organized office supplies and materials, improving accessibility and efficiency.
Set up multiple offices with essential equipment, ensuring operational readiness.
Streamlined event coordination processes, leading to improved attendee satisfaction.
Experience
0-2 Years
Level
Entry Level
Education
BBA
Operations Support Manager Resume
Summary : Accomplished Operations Support Manager with 10 years of extensive experience in streamlining processes and enhancing operational effectiveness. Adept at leading cross-functional teams, optimizing workflows, and implementing strategic initiatives that drive measurable results. Committed to cultivating a high-performance culture that empowers teams to achieve organizational goals.
Skills : Customer Service, Performance Metrics, Operational Strategy, Cross-functional Collaboration, Budget Management, Training Development
Description :
Managed financial reporting and operational analysis to drive informed decision-making.
Collaborated with stakeholders to develop and maintain budgets, ensuring accurate project variance analysis.
Conducted comprehensive project cost reviews and assisted in the preparation of annual budgets and CapEx requirements.
Maintained oversight of a $30M financial plan, ensuring adherence to budgetary constraints.
Created and managed forecasting spreadsheets to enhance project visibility and accountability.
Analyzed business line margins, identifying opportunities for operational improvements and efficiencies.
Implemented key performance indicators (KPIs) to track operational success and drive continuous improvement.
Experience
10+ Years
Level
Executive
Education
B.S. in BA
Operations Support Manager Resume
Headline : Innovative Operations Support Manager with 7 years of experience in driving operational excellence and enhancing team productivity. Expertise in process optimization, compliance adherence, and cross-functional collaboration to achieve strategic objectives. Focused on leveraging data-driven insights to foster a culture of continuous improvement and deliver impactful results.
Skills : Decision Making, Conflict Resolution, Business Continuity, It Systems Management, Strategic Planning
Description :
Implemented comprehensive operational policies and procedures to enhance efficiency.
Trained and mentored staff on best practices for daily operations.
Reviewed and reconciled monthly financial statements to ensure accuracy.
Participated in pre-bid conferences, assisting with proposal development.
Developed and managed operational budgets to align with financial goals.
Acted as liaison between senior management and technical teams on issue resolution.
Formulated and monitored service level agreements to meet client expectations.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
