Operations Support Specialist Resume Samples

Description :

1. Responsible for Procurement, implementation, operations and training of a new computerized maintenance management system.
2. Developed work order forms and reports Organized and administered all work planning meetings.
3. Communicated work order status to principals and administration daily Provided support to the Energy Educator/Manager by assuring data quality, developing reports, and updating the Energy Conservation website.
4. Prepared formal presentations to Principals and District Superintendent Analyzed and interpreted technical data and communicated it to non-technical individuals Trained individuals on new software products Proven track record of strong organizational, communication, and customer service skills.
5. Maintained high standards of ethical behavior and confidentiality Accomplishments Procuring and implementing a new work order system for the school district was vital to making the work order process easier and more efficient.
6. Communication between principals, custodians and our maintenance department was vital in getting necessary work requests completed especially emergencies.
7. Skills Used Communication, organization, and reporting were all vital in making this system work.

Experience

5-7 Years

Level

Executive

Education

Business Management

Description :

1. Participate in identification and set up of critique, summary statement, compliance and other templates and specifications for specific programs and award mechanisms.
2. Participate in document compliance of applications based on client specific guidelines.
3. Extensive experience developing and maintaining a SOP library for processes used for various clients and outside vendors.
4. Ensure reports, summary statements, and other documents meet established client specifications and adhere to standards for quality, format, and style.
5. Primary team member responsible for document and report deliverables with tight deadlines Coordinate activities at peer review meeting site.
6. Set up of meeting room according to established specifications; provide onsite administrative and logistical support, including breakdown of panel rooms and preparation of specified materials for shredding.
7. Extensive experience in all aspects of onsite conferences, as well as teleconferences and video conferencing.
8. Provided logistical and administrative support for the Administrative Support Manager and administrative supervisor as well as all scientific staff.

Experience

10+ Years

Level

Senior

Education

Master Of Science

Description :

1. Successful Tort Claims Coordinator in Arizona District, responsible for the timely resolution of all tort claims in the state.
2. Data entry of all electronic and hardcopy claim data files.
3. Responded promptly to customers, their legal representatives, insurance carriers and law enforcement agencies by telephone, email, in-person and FAX to establish a positive business relationship during claims process.
4. Selected as the first Delivery Confirmation Coordinator in Arizona; instrumental in site preparation, installation of scanning equipment and training of all delivery employees within the Arizona District.
5. Served as the first point of contact for technical issues with Computer, printers, modems and scanning equipment.
6. Organized, scheduled and executed training for internal customers on hardware and software functionality and scanning quality and accuracy.
7. Proven ability to establish and maintain professional relationships with internal employees, supervisors, managers and executive staff and external customers.

Experience

7-10 Years

Level

Management

Education

Bachelors Of Science

Description :

1. Plan for and coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, office relocation, parking, maintenance and security services.
2. Prepare and maintain records and reports of inventories, price lists, shipments, expenditures, and goods used or issued.
   
3. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
4. Train or instruct employees in job duties or company policies or arrange for training to be provided.
5. Evaluate supervised employees' job performance and conformance to regulations and recommend appropriate personnel action.
6. Access computerized financial information to answer general questions as well as those related to specific accounts.
7. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Process all customer disputes adhering to department procedures and meet established turnaround times.
2. Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions.
3. Understand the Visa Rules for processing a Chargeback to ensure that items that are presented for Chargeback meet the requirements of applicable Chargeback codes.
4. Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity.
5. Bookkeeping Clerk Reconciling internal accounts such as official checks, cash letters, Federal Reserve and due from accounts.
6. Implements immediate problem resolution process when there are system issues.
7. Notifying Management, vendor, programmers, computer room, Cash Management Support, etc.
8. Performs daily operational functions for processing Automated Wire Transfer transactions accurately and timely.

Experience

5-7 Years

Level

Executive

Education

High School Diploma

Description :

1. Use computers for various applications, such as database management or word processing in the support of mail processing operations.
2. Performed quality reviews of inbound two and three-day destination trucks for dead on arrival mail.
3. Irregularities of discrepancies were reported via the Surface transportation irregularities reporting procedure.
4. Monitor all inbound local collection mail routes in which each route was checked for proper mail separations and labeling as prescribed by district policies.
5. Irregularities were identified and reported via an electronic intra web-based reporting system.
6. Worked with mail processing supervisors to improve collection mail cancellations.
7. Developed a Standard Operation Procedure and increase cancellation percentages to 40.98% and 78.24%.
   

Experience

5-7 Years

Level

Executive

Education

Associate In Arts

Description :

1. Supported theater managers by thinking forward and making suggestive innovative solutions to daily business problems concerning their database and functioning of their computers including rebuilding of inventory files.
2. Provided theaters guidance and sharing the best practices for business accountability for day-to-day operations for accounting and the required inventory.
3. Documentation done for high level executives and goal-oriented interaction with other team members.
4. Compensated General Managers and assigned theater event staff for weekly events from outside organizations.
5. Tracked and initiated purchase orders and expenses needed for new theater openings.
6. Created and formatted high level presentations and navigated through web for research.
7. Managed and maintained a filing system meeting the requirements for SOX auditors.

Experience

7-10 Years

Level

Management

Education

Associates In Corporate

Description :

1. Currently the prime inventory and purchasing specialist.
2. Hired to provide support in areas needing attention and review processes to improve overall efficiency.
3. Utilizing SAGE 100 ERP (MAS 90) for inventory and purchasing purposes.
4. Initiating inventory reset operations to establish a location system, conduct a 100% inventory and implement new inventory processes to maintain the warehouse stocks.
5. Implementing a mobile inventory system to manage stocks in a fleet of work vehicles.
6. Improving the purchasing procedure by reviewing current processes and creating new control points.
7. Quoting and researching purchase requests to ensure the best value is obtained.
8. Tracking and receiving shipments to ensure accurate documentation for the Accounts Payable department.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Gathers and transmits information related to contracts, service levels, customer billing, customer pilot programs, and terminations, always delivering the highest quality product.
2. Direct and regular communication with internal and external customers.
3. Uses sound judgment skills to handle issues that are sensitive in nature.
4. Understands when to escalate issues appropriately.
5. Tracks customer's requests through completion and communicates any issues/changes to management and customers.
6. Works within the Symantec Oracle system and places equipment/supply orders within service level guidelines as part of the new client order process.
7. Responsible for adding and maintaining security contacts including shipping welcome packages that contain sensitive information.

Experience

2-5 Years

Level

Junior

Education

Associate Of Science

Description :

1. Manage time and logistics for client activities and meetings.
2. Coordinate schedules with other participants, resolve conflicts, and arrange for representatives when appropriate.
3. Manage several large conference rooms, including several with special AV, furniture, and setup requirements, and others with video-conferencing capabilities.
4. Coordinate content for meetings with input from management and staff, including presentations, documents, and spreadsheets.
5. Understand meeting / activity requirements, and interface with multiple on-site service providers to fulfil them.
6. Perform and implement a full workload of services to customers to coordinate and execute onsite conference rooms.
7. Administer conference room reservation database.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Supported connectivity for test result reporting via fax, print output, or download.
2. Grew support function into three-person unit that has subsequently become remotely located customer service department of 20.
3. Trained and mentored new hires; provided two-week training program to offsite unit.
4. Met or exceeded all service level agreements (e.g., 5 days for new setup, 3 days for major changes for existing clients, 24 hours for hardware / software upgrades).
5. Proactively initiated service quality outcomes tracking.
6. Developed spreadsheet and summary reports that were subsequently rolled out nationwide as best practice.
7. Identified trends in complaint type and recommended associated changes to procedures and customer instructions.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Follow procedures to effectively open, sort, identify, and process returned mail.
2. Utilizes computer applications to process returned mail items.
3. Sort and route items to appropriate departments for further action or filing.
4. Assemble and fold all letters and backup as needed.
5. Log, track and distribute original documents and checks as needed.
6. Maintain stock of office supplies, current literature and letterhead/envelopes as needed.
7. Monitor the quality and timeliness of service delivery to internal customers in order to guarantee customer satisfaction by accepting full accountability for an item until resolved.
8. Stay current with all Policy and Procedure changes that could affect one's ability to produce quality work.

Experience

5-7 Years

Level

Executive

Education

BS In Pursuing