The role of an Operations Team Lead is to manage the workforce and encourage teamwork, productivity, and cooperation within the organization. Typical duties and responsibilities listed on the Operations Team Lead Resume are – fostering team unity and boosting the company’s day-to-day efficiency; handling human resources including managing staff and creating policies; handling staff schedules, coaching and motivating team workers, delegating work on a daily basis; introducing process improvements; and overseeing facility management and maintenance.
While duties vary based on the type of the industry, the needed skills are universally common and include the following – the ability to participate in recruitment and onboarding initiatives, a strong managerial acumen, familiarity with the principles of business management, knowledge of lean methodologies and lean manufacturing. Employers seek those possessing a relevant degree and prior work experience.
Summary : Self-motivated, effective, innovative, confident team leader with 6 years of retail experience that is eager to learn and determined to find a company to grow with.
Skills : Microsoft Office, Kronos Hiring, As400.
Description :
Maintained operational compliance through weekly self audits and randomly conducted operational audits.
Verified and filed all bike/tennis work orders, paid holds, Delivery and Assembly jobs as well as Sell & Ship paperwork.
Worked closely with District Asset Protection Managers to reduce shrink.
Excelled in identifying purchase and return fraud and potential theft as well as de-escalation and prevention of such situations.
Implemented logs and procedures to keep track of known theft, RMS percentage, associate production, camera observations, Ship From Store, and EAS execution.
Appointed Inventory Captain in 2014 and 2015.
Oversaw entire process by preparing the store, researching on hand discrepancies, official counts of warehouse and floor, lay tags with inventory counters, created inventory map and oversaw all day of operations.
Experience
7-10 Years
Level
Management
Education
Certified Nursing Assistant
Sr. Operations Team Lead Resume
Summary : To acquire a position with a company of high standards with opportunities for advancement based on merit where abilities can be utilized.
Skills : Basic Computer, Team Leaders.
Description :
provided outstanding customer service consistently met and surpassed sales .
Organized and executed markdowns and price changes in all departments.
Managed a team of associates and make sure they follow all policies and procedures.
Reviewed daily reports and incidents and file correctly according to company policies and procedures.
Prepared weekly schedules and manage own team while training and evaluating current personnel.
Assisted on multiple project management teams in different states to include Seattle.
Assisted in the overview of the consolidated armored transportation by state, region and system.
Experience
10+ Years
Level
Senior
Education
Film And Communications
Jr. Operations Team Lead Resume
Summary : Results-driven Information Technology professional experienced in managing teams and supporting network/PC infrastructure for multi-user and remote environments. Adept at communicating complex technical issues to both customers and executive management. Skilled at identifying business needs and bridging the gap between functional groups and technology to foster both targeted and innovative solution development.
Skills : Microsoft Office, Final Cut Pro, Adobe Photoshop, Team Player.
Description :
Managed daily, weekly and monthly reports to help track agent success with training, coaching, call volume as well as customer service.
Selected to travel to different sites to train associates.
Created a production log to show tellers current performance which increased productivity and awareness.
Gathered and analyzed data on carrier arrival profiles and made recommendations for current and future capacity modeling.
Led multiple technical teams, including Desktop Field Support, PC Deployments, I/S Receiving and Workstation Projects.
Created and maintained inter-departmental relationships to ensure the seamless support of a large scale environment comprised of over 15,000 workstations and over 1,000 network printers.
Managed, coached and mentored 13+ staff, including conducting performance reviews, new employee interviews and disciplinary actions.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Asst. Operations Team Lead Resume
Summary : Strong, dependable professional offering versatile office management skills and good people skills. Proficient in Microsoft Office Programs, FileMaker and Arclogistics. Strong planner and problem solver who can readily and easily adapt to change, works independently and exceeds expectations. Able to juggle multiple priorities and meets tight deadlines without compromising quality.
Skills : Microsoft Office, Excel, Interpersonal Skills.
Description :
Maintained an inventory of litigation hold hard drives and perform forensic data capture.
Provided support and training to field technicians on highly complex troubleshooting issues beyond the scope of their position or skill set.
Ensured government security requirements are maintained and remediated when required.
Recruited by management to lead a team lacking direction and efficiency; Developed and implemented procedures to reduce Incident Management TTR (Time To Resolution) from 156 days to 3 days.
Proven excellence with trouble ticket management, escalation management and crisis management.
Handled multifaceted clerical tasks as the lead of a growing operations department.
Handled the logistical aspects of the company.
Experience
10+ Years
Level
Senior
Education
Associates In Business Computers
Associate Operations Team Lead Resume
Summary : A strategic, hands-on and results focused leader. Professional solution contributor who takes the initiative to advance procedures and increase efficiency. Demonstrates ability to serve both internal and external clients with insight and respect. Flexible contributor, who performs well under pressure and in a fluid environment, consistently exceeds goals and expectations.
Skills : Microsoft Office, Word, Engineering, Project Management, Project Manager, Supervisor.
Description :
Assisted Materials, Planning and Logistics department of package movement to complete daily shipping schedule.
Worked with the procurement department.
Communicated effectively with multiple departments to plan meetings and establish new policies and procedures.
Established strong relationships to gain support and effectively achieve results.
Placed and managed event orders for the events and sales team.
Managed and maintained high profile accounts.
Managed and maintained 9 employees and growing, including 1 in LA.
Experience
10+ Years
Level
Senior
Education
B.A. In Business Management
Operations Team Lead III Resume
Headline : To enhance career by securing a position with the company that will further utilize and develop skills, while presenting new challenges and opportunities for advancement.
Skills : Customer Service, Mortgage Operations, Government Lending, Mortgage Compliance, Production Management.
Description :
Led a team of 12 specialists in conducting critical analysis of mortgage loans to comply with regulatory standards set by the OCC.
Responsible for researching and resolving customer mortgage treasury accounts.
Collected and communicated defect trends to client.
Maintained and resolved reviewer dispute logs.
Collaborated with senior leadership to share and gain insight on best practices to improve monthly goals.
Communicated and facilitated effective process changes Supervise a team of eight resources during the process.
Assisted with production and quality metrics.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Operations Team Lead II Resume
Summary : Qualified: Agent, Operations Team Leader, Production manager and Operations Trainer with 11 1/2 years in fast-paced customer service and call center environments, Personable and professional under pressure. Call Center Manager versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills : Inventory Management, Leadership, Microsoft Word, Microsoft Office, People Management.
Description :
Worked with client executives to maximize their associate's performance with Cerner solutions by identifying trends and issues with workflows and .
Facilitated daily production goals and client objectives to the resources.
Coached resources by sharing best practices to boost production and quality during side by sides.
Provided overall coordination and maintenance for the banks internal Vault Teller activities.
Provided support to Management and associates regarding company policies, benefits, and payroll issues.
Maintained an excellent understanding of Vault Teller operations and department procedures.
Coached Vault tellers on speed, accuracy, and policy/procedures.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Operations Team Lead I Resume
Headline : Warehouse Team leader with strong work ethic and 7 years hands-on experience. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics.
Skills : Management, ISO,Forklift Trainer,CPR Certified, Microsoft Office, Word, Excel.
Description :
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
E-mailed suppliers, carriers and customers with shipping updates.
Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements.
Stocked, staged and transported goods.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Experience
5-7 Years
Level
Executive
Education
A.A.S. In Criminal Justice
Operations Team Lead/Coordinator Resume
Headline : Highly qualified Operations Team Lead with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Served as the go-to person for the team (20 employees) for any operational questions or technical questions.
Trained each new team member and current team members on new policies and procedures.
Created an auditing form and system for performing audits on the team.
Built a motivated warehouse team of 25 well-trained staff Trained staff on material handling processes to reduce shipping times.
Performed daily and monthly audits on each team member and coaches on any errors.
Scheduled meetings for management and/or team members.
Handled calling and responding to all escalated customer issues.
Experience
5-7 Years
Level
Executive
Education
Diploma
Operations Team Lead Resume
Summary : Seeking professional career with a company that can utilize and enhance management skills, quality assurance, program development, and training experience.
Skills : Customer Service, Leadership.
Description :
Organized and filed all paperwork and customer correspondence in the department.
Retrieved and managed all daily reports.
Communicated with other departments in handling departmental and customer issues.
Served as the go-to person for the team (20 employees) for any operational questions or technical questions.
Performed daily and monthly audits on each team member and coaches on any errors.
Provided technical information to interested physicians/hospitals via initial emails and conference calls.
Utilized and supports the Customer Relationship Management (CRM) (Salesforce) system to track and report on Support Cases Support outreach efforts .
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