An Operations Unit Manager is responsible for the effective and successful management of labor, quality control, and safety measures as established and set for the operations department. The job duties commonly mentioned on the Operations Unit Manager Resume as – ensuring safe and efficient operations, serving as a company representative on regulatory issues, enhancing the operational procedures, systems, and principles in the areas of information flow and management, interviewing and selecting employees, and organizing the budget of the company in collaboration with the Director.
The job requires a bachelor’s degree in the area of specialty and several years of experience in the field or a related area. Familiarity with a variety of the field’s concepts, procedures, and practices is useful. Extensive experience and judgment to plan are also beneficial. A wide range of latitude and creativity is expected.
Objective : Operations Unit Manager is Managing daily workflow process to achieve productivity of 100 plus claims/receivables filed per day as a team, Identifying process gaps and implemented process improvements to increase filing efficiency in the department.
Skills : Recruiting, Microsoft Word, Management, Microsoft Excel,.
Description :
Internally recruited suitable representatives.
Trained and led a team of 24+ employees to manage Citi Originated loans.
Did cross train my employees on other processes so we could assist in overflow when needed.
Took the top 10 problem accounts from my representatives and assisted in moving the accounts with-in the monthly time frame.
Set up a re-occurring payment program that assisted the client in getting out of the delinquent status.
Taught my team the Home Affordable Modification program and we assisted clients having financial instability.
Achieved a team bonus every month besides 5 months as the Operation Team Manager.
Experience
2-5 Years
Level
Junior
Education
Bachelor's In Human Services
Operations Unit Manager Resume
Headline : To obtain an Operations Unit Manager position where I can maximize my skills in problem solving, quality assurance, time management, and communication,& Establishing and driving execution for Player Support Operations including defining long-term objectives, building methods to measure success, and setting targets for key metrics with a focus on improving player experience & publishing support globally.
Skills : Mortgage Servicing, Mortgage Default.
Description :
Helped develop monthly/yearly training goals and ensures training materials are available to front line employees.
Ensured accurate and timely communication regarding day-to-day operations, including the completion of a weekly status report.
Assisted with answering phones, responding to faxes and other communications.
Ensured that End-of-shift counts are accurate.
Assisted in resolution of any financial discrepancies.
Ensured terminal is within compliance for audit purposes.
Ensured terminal & incoming buses are clean meets safety requirements.
Experience
5-7 Years
Level
Executive
Education
AA In Paralegal Studies
Operations Unit Manager Resume
Summary : Operations Unit Manager possessing outstanding interpersonal, analytical and organizational skills. An effective manager with the skills necessary to direct, train and motivate staff to their full potential,& Managing Player Support Operations consisting of partner management and knowledge management.
Skills : Microsoft Word, Excel, Outlook, Management, Training.
Description :
Provided continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency standards of associates on the team.
Prepared and delivery monthly performance reviews for direct reports.
Managed business level metrics (pen rates, occupancy) to high efficiency standards.
Worked with first team management and share in the accountability for the business level function team (Logistics, quality, innovation, morale).
Motivated and developed associates and help them achieve their career aspirations.
Executed successful management of projects assigned to unit.
Ensured timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
Experience
10+ Years
Level
Senior
Education
Diploma
Operations Unit Manager Resume
Summary : Achievement motivated Operations Unit Manager Professional known for strong work ethic, fair mindedness, and flexibility. Strong communication, negotiation, analytical, decision-making, time management, and organizational skills. Excellent leadership skills, people skills, and presentation skills. Effective independent contributor in fast-paced environments.
Skills : PowerPoint, Excel, Microsoft Office, SAP.
Description :
Managed staff ranging from 10-35 employees.
Developed and provided formal and informal feedback to employees, including communicating and reinforcing company values and expectations.
Managed multiple projects, including Disaster Recovery and System Enhancement, always completing within budget and by deadline.
Projects included Senior Management level, IT/Project Managers, and line level staff.
Contributed to the development and implementation of 15 robust training programs and procedures in risk assessment, process improvement, system testing etc.
Streamlined team/department operations by cross-training, reevaluating KPM and SLA standards, introducing monthly one to one meetings with staff, etc.
Resulted in lower costs, higher production and quality rates, and more satisfied employees.
Experience
10+ Years
Level
Senior
Education
Diploma In Education
Operations Unit Manager Resume
Objective : Operations Unit Manager is Maintaining PSM, Corporate, and Safety compliance, Maintaining Environmental complianceMaintain clean, safe, desirable, efficient working conditions, and also Maintaining excellent customer relationships, and alsoAlways representing MPC in a professional and ethical manner.
Skills : Leadership, Coaching, Managing.
Description :
Responsible for managing, controlling, directing and administering day-to-day work activities.
Oversaw the processing of foreclosure documents.
Reviewed and analyzed reports on the daily activities of team members.
Responsible for a variety of field concepts, practices and procedures including state specific driven requirements.
Managed the daily activities of the operations unit while determining workflow, scheduling and time management of production staff.
Drived continuous process improvement and is directly responsible for employee engagement.
Provided subject matter expertise to project teams, escalate risks, resolve issues, manage meetings and lead teams through change.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Operations Unit Manager Resume
Objective : Operations Unit Manager with 5 years of experience in Maintaining updated written procedures for training and development for underwriting staff members, Meeting one on one with staff on a monthly basis to provide coaching and feedback on performance and established goals.
Skills : Operational Skills, Service Assistant, Monitoring.
Description :
Focused on creating and maintaining an efficient environment while producing high quality deliverables which exceed customer expectations both internal and external.
Built a new team, including hiring and managing workflow, successfully.
Recognized with Elite Group Award.
Defined and measured performance standards (incentives, monthly one on ones, annual appraisal) and clearly communicate to team.
Created a culture of cooperation, communication and teamwork which improved morale and fostered professional achievement.
Monitored customer service levels provided by all employees.
Raised the bar on the individual bonus, 70% of my team achieved the highest bonus each month.
Experience
2-5 Years
Level
Executive
Education
Master's
Operations Unit Manager Resume
Headline : To become an integral member of the team that utilizes my skills, work ethic and leadership experience to contribute to the growth of the organization, Performed employee coaching, training, performance feedback and action plans based on the company's policies.
Accounted Operations Specialist Managed IP Analysts team and supervised day to day operations and collaborated with executive management to ensure the efficiency of business and the quality of production.
Oversaw accuracy of A/P files and records and ensured compliance with company policies and regulations.
Monitored the success of staff and ensured continuous training efforts to develop and drive employee success.
Directed operations and guaranteed the efficient delivery of services as well as maintained adherence of business and GAAP standards as well as efficiency processed 40,000+ monthly invoices.
Streamlined FNMA Escrow Account and general invoice processing, loan servicing, and defaulting methods as well as manage FHLMC RPA submissions.
Ensured the use accuracy of foreclosure utilities.
Hired, trained, and coached supervisors and highly experienced exempt employees.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Operations Unit Manager Resume
Objective : A capable, self-directed Operations Unit Manager Professional with the demonstrated ability to proactively solve problems and coordinate with multiple entities in order to align resources and move business initiatives forward. Recognized for strong organizational and investigative skills. Thrives working autonomously or as part of a team with great efficiency and effectiveness.
Skills : Training, QC Analysis, Directing Skills.
Description :
Recruited, managed, motivated, & trained a team of 12 Underwriters from the department's inception.
Implemented new policies & procedures while identifying process improvements.
Allocated work assignments based on daily reporting.
Created reports that allowed my team to continually excel.
Managed change was critical to the success of my #1 underwriting team.
Utilized internal & external tools to provide the most beneficial resolution for the investor.
Directed supervision of a team of QC Analysts, Attorney Liaisons and Affiants.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Operations Unit Manager Resume
Objective : Operations Unit Manager Professional who is recognized for strong leadership, training and coaching skills; leading a high producing, quality focused team. People centered individual with expertise in customer service and multiple aspects of mortgage lending. An experienced team leader with the ability to unite a team to improve overall morale and production.
Skills : Leadership, Directing, Career Management.
Description :
Managed, motivated, developed and coached 13 member team in the File Receipt/Intake and Disclosure Department for the Assumption Area.
Led team to consistently achieve 'high meets' or 'exceeds' on quality and productivity ratings.
Managed all scheduling, hiring and performance feedback to facilitate developing and growing high producing, quality focused team.
Worked directly with Manager as well as other Supervisors to ensure the Assumption Department met regulatory guideline requirements.
Created procedures for Assumption Disclosure Department where none previously existed; used throughout department to maximize accuracy, efficiency and compliance.
Responsible for providing employees timely, candid and constructive performance feedback.
Developed employees to their fullest potential and provide challenging opportunities that enhance employee career growth.
Experience
2-5 Years
Level
Junior
Education
Business Administration
Operations Unit Manager Resume
Objective : To obtain a challenging, fast paced Operations Unit Manager position with room for advancement that utilizes my skills and abilities to benefit myself as well as my employer, Working directly with the vendors by proactively communicating with them our studio plans, and keeping them accountable for their performance, Planning how to effectively scale our Player Support needs (tech, tools, resources, people, vendors) as we prepare for our first game launch.
Skills : Management Experience, Management , Quality Assurance, Collections, Team Leadership, Team Player, Motivated, Motivated, Business Development, Customer Service, Computer , Communication, Computer Literate, Dependable.
Description :
Managed a team of 10 loss mitigation claims analysts for top 4 U.S.
Developed the appropriate talent pool to ensure adequate bench strength and succession planning.
Recognized and rewarded employees for accomplishments.
Worked in collaboration with internal departments and outside vendors and organizations to ensure documents are timely executed.
Maintained a quarterly employee performance reviews.
Spotted check to ensure adherence to company policies and regulatory.
Assigned driver's work and equipment and adjusts capacity plan.
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