Optical Receptionist Resume
Summary : As an Optical Receptionist, greeted patients and assisted with current optical orders, provided adjustments and fittings of eyewear.
Skills : Communication, Customer Service.
Description :
- Dispensed optical orders and processed patient charges and payments, answered phone calls.
- Utilized online communication services for messaging patients regarding order statuses.
- Received and processed incoming optical inventory.
- Traveled between locations as needed.
- Scheduled appointments, collected money, and give correct change.
- Handled fast-paced and sometimes high-stress situations.
- Provided patients with an outstanding experience.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Optical Receptionist Resume
Summary : As an Optical Receptionist, utilized our scheduling and EHR programs, and managed the check-in/check-out process of patients, pre-testing, and taking copayments.
Skills : Organization, Multitasking.
Description :
- Ensured working areas remain clean and organized.
- Provided friendly, respectful, prompt, and courteous service.
- Directed patient contact, telephone answering, insurance billing, and benefit explanation.
- Assisted patients in choosing, ordering, as well as adjustments, dispensing, and repairs of eyeglasses.
- Scheduled appointments and coordination of payment arrangements.
- Assisted customers in selecting and fitting eyeglasses and contact lenses.
- Took accurate measurements and recorded necessary information for prescription orders.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Optical Receptionist Resume
Headline : As an Optical Receptionist, provided exceptional customer service and addressed any concerns or questions, performed basic repairs and adjustments on eyewear.
Skills : Computer skills, Attention to Detail.
Description :
- Verified insurance information, explain coverage to patients, and assist in processing insurance claims.
- Coordinated with insurance providers to ensure accurate billing.
- Created and maintained patient records, ensuring confidentiality and compliance with privacy regulations.
- Organized and updated filing systems for easy retrieval of patient information.
- Maintained a clean and organized waiting area.
- Ensured magazines, brochures, and informational materials are stocked and up to date.
- Answered and directed phone calls, took messages, and responded to general inquiries.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Optical Receptionist Resume
Objective : As an Optical Receptionist, maintained inventory of eyeglasses, contact lenses, and other optical products, and provided exceptional customer service in a fast-paced optometry practice.
Skills : Empathy and Compassion.
Description :
- Greeted and assisted patients and visitors in a friendly and professional manner.
- Provided information about optical services, products, and pricing.
- Handled inquiries, and appointment scheduling, and resolved or redirected patient concerns.
- Managed the appointment calendar efficiently, scheduling eye exams, consultations, and follow-up appointments.
- Confirmed appointments with patients via phone or email.
- Collected and verified patient information during check-in, ensuring the accuracy of personal and insurance details.
- Processed patient check-outs, handle payments, and provide receipts.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Optical Receptionist Resume
Summary : As an Optical Receptionist, managed front desk operations, scheduled appointments, assisted patients, managed medical records, and ensured compliance with privacy regulations.
Skills : Medical Terminology, Understanding of patient privacy laws.
Description :
- Responsible for greeting patients as they entered the practice, creating a welcoming and positive environment.
- Responsible for scheduling and confirming appointments through phone calls or online platforms.
- Responsible for managing patient intake forms, and ensuring accurate and up-to-date information.
- Responsible for assisting in the sales of eyewear, frames, and accessories, providing style advice and information on lens options.
- Responsible for coordinating with the optical team to ensure timely delivery of eyewear and contact lenses.
- Responsible for handling inquiries about insurance coverage and processing claims accordingly.
- Responsible for maintaining inventory of optical products and supplies, and placing orders as needed.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Optical Receptionist Resume
Headline : As an Optical Receptionist, utilized retail math systems to process transactions accurately. Responsible for assisting patients at the front desk, and providing excellent customer service.
Skills : Problem-Solving, Excellent Customer Service.
Description :
- Responsible for managing appointment scheduling, ensuring efficient use of the optometrist's time, and minimizing patient wait times.
- Responsible for answering phone calls, addressing inquiries, and providing information about services and products offered.
- Responsible for verifying insurance information and processing billing for services rendered.
- Responsible for coordinating with the optical team to maintain an organized and clean reception area.
- Responsible for assisting in frame selection, lens options, and other optical product recommendations.
- Responsible for educating patients on contact lens insertion, removal, and care procedures.
- Responsible for handling administrative tasks, including filing, data entry, and maintaining patient records.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Optical Receptionist Resume
Headline : As an Optical Receptionist, used computer systems for appointment scheduling, record-keeping, and basic data entry, ensuring accuracy in collecting and recording patient information, insurance details, and billing information.
Skills : Appointment Scheduling, Phone Etiquette.
Description :
- Handled multiple responsibilities, such as answering phones, scheduling appointments, and assisting patients, simultaneously.
- Demonstrated empathy and patience when dealing with patients, especially in addressing concerns or providing assistance.
- Understood basic optical terminology and products to assist patients with frame and lens selections.
- Addressed and resolved patient issues or concerns effectively, seeking assistance from other staff when needed.
- Handled patient information with discretion and adhered to privacy regulations.
- Worked collaboratively with optometrists, ophthalmologists, technicians, and other administrative staff to ensure seamless operations.
- Provided basic information about frames, lenses, and other optical products to assist patients in making informed decisions.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Optical Receptionist Resume
Summary : As an Optical Receptionist, adapted to changes in schedule, patient flow, or unexpected situations in a fast-paced clinical environment, effectively managed and resolved conflicts or challenges that may arise in interactions with patients or colleagues.
Skills : Insurance Verification, Frame and Lens Product Knowledge.
Description :
- Printed up the next day appointments and pulled all the jobs to be delivered.
- Sent out letters to patients who have missed their appointments to pick up their glasses.
- Addressed and resolved patient concerns or issues related to appointments, billing, or service quality.
- Provided exceptional customer service by being friendly, approachable, and attentive to patients' needs.
- Clearly and effectively communicate with patients, colleagues, and other staff members both verbally and in writing.
- Managed appointment schedules, patient records, and filing systems efficiently.
- Prioritized tasks and managed time effectively to ensure smooth clinic operations.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Optical Receptionist Resume
Headline : As an Optical Receptionist, picked up routes from the front desk, checked that all charts were here for the day, and updated Optimatix Job Inspected, worked closely with other staff members, including optometrists, technicians, and administrative personnel, to ensure smooth clinic operations.
Skills : Data Entry and Record Keeping, Team Collaboration.
Description :
- Handled cash transactions, issued receipts, and reconciled daily cash collections.
- Stayed informed about industry trends, new products, and changes in insurance regulations.
- Greeted patients and guided them through the optical shop.
- Utilized online communication services (DemandForce) for messaging patients regarding order statuses.
- Processed transactions and balancing patient charges.
- Assisted in adjusting and fitting patient frames, confirming insurance coverage and benefits, interviewing and inputting health information, performing basic diagnostic testing, assisting with frame and lens selections, general office organization, and service of patient needs.
- Checked phone messages – return all calls promptly.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Optical Receptionist Resume
Summary : As an Optical Receptionist, communicated effectively with optometrists, ophthalmologists, and other staff members, and assisted with the selection of frames, lenses, and other optical products.
Skills : Multitasking and Time Management, Sales and Upselling.
Description :
- Provided information on pricing, promotions, and discounts.
- Helped patients with basic adjustments or repairs for eyeglasses.
- Educated patients on proper care and maintenance of optical products.
- Scheduled follow-up appointments as recommended by optometrists or ophthalmologists.
- Provided patients with relevant information and instructions for post-examination care.
- Assisted in processing orders for eyeglasses, contact lenses, and other optical products.
- Tracked order status and informed patients when products are ready for pickup.
Experience
7-10 Years
Level
Management
Education
High School Diploma
