Description :

1. Greeting patients with a warm welcoming, check-in patients who have appointments, and entering any walk-in appointments into store's appointment scheduler.
2. Providing information about promotions and specials including frames, lenses, contacts, and accessories.
3. Providing patients with health forms to fill out, including information on HIPAA.
4. Sizing and styling, upselling lens options, informing patients of the benefits regarding different lens options and add-ons.
5. Searching healthcare vision providers for patients who are able to use it, allowing patients to save money using their benefits.
6. Demonstrating to new contact lens wearers the correct way of placing contacts into eyes, teaching patients to care and clean for contacts.
7. Entering prescriptions provided by the doctor into the computer system and take other measurements for vision records.
8. Calling patients by phone that are due for exams to ensure the store continuously maintains returning patients and reviews.
9. Daily callbacks to continue store productivity by getting customer's back into the store.
10. Including five-day callbacks to ensure the patient is satisfied with their previous orders and callbacks to ensure that patients are aware they are due for their annual exams.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Greeting patients, answering phone lines, utilizing computing computer program for all aspects of the patient's visit, both medical and financial.
2. Performing patient's pre-tests for the doctor, consisting of IOP test, ar-k's, VF, and blood pressure.
3. Reviewing of patient's health and ocular histories including current medications and enter/update patient's electronic health record appropriately, including pretest results.
4. Dspense specific dilation eye drops, and /or perform oct scan.
5. Assisting patients with frame and lens selection, and acquire accurate measurements for proper fit.
6. Submitting jobs and communicate with the optical lab as needed for patient orders.
7. Assisting walk-in patients in need of eyeglass adjustments and minor repairs.
8. Assist patients with contact lens orders and submit appropriately through the contact lens vendor.
9. Verifying insurance contacted insurances for authorizations/co-pay information.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Work directly with four optometrists to ensure the correct frame and lens selection for each of their patients.
2. Evaluate proper lens style and material to order from support lab and process/edge lenses for the frame when received fit, dispense, and adjust new eyewear.
3. Troubleshoots difficult progressive multifocal wearers and resolve issues.
4. Took control of finishing lab resources, reviewed and modified lens inventory to make it more cost effective.
5. Helped patients pick glasses that best suited them based off of lifestyle and work use.
6. Obtained medical records, dealt with product issues and medical emergencies.
7. Order items for patients and take accurate measurements, making sure they are satisfied with the final order.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Schedule appointments and obtain authorizations for exams and materials daily.
2. Check-in glasses and assemble them as they come and make sure it matches the patients prescription.
3. Transcribed prescriptions and maintained quality control over eyeglasses.
4. Pre-tested patients including taking images of the eye with optimal equipment.
5. Managed inventory of frames and contact lenses to ensure optimum customer satisfaction, product variety, and store set-up requirements.
6. Recommended lenses, lens coatings, and frames to suit client needs, while consistently achieving sales goals and quotas as determined by office staff.
7. Provided honest but compassionate feedback about aesthetic choices in frames, while helping clients select frames according to desired style and color.
8. Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
9. Operated manual lensometer and other tools to achieve proper fittings and adjustments for clients.

Experience

7-10 Years

Level

Executive

Education

Associate

Description :

1. Interpretation of prescriptions that are written by internal and external optometrists and ophthalmologists.
2. Helping patients select eyeglass and lens treatments including materials, tints, and coatings.
3. Creating work orders for lab technicians to ensure delivery of the proper lenses.
4. Educating patients on differences between single vision and multifocal lenses and proper wear and use of chosen lenses.
5. Organizing and managing the on-site lab and track all patient job progress at an outside lab to ensure proper delivery.
6. Entering new patient information into computer, file and manage patient charts.
7. Filing and searching insurance benefits and coverages into patient profiles and on insurance websites.
8. Using lensometers to final inspect prescriptions before dispensing eyewear and to troubleshoot patient concerns.

Experience

5-7 Years

Level

Executive

Education

HS

Description :

1. Entered accurate data including prescription, lens/frame options, and health insurance information into the illogic ordering system while maintaining a professional relationship with illogic help centers to resolve any issues.
2. Administered optical lens and frame sales, ensured insurance billing, and computed all charges and credits.
3. Generated daily and monthly financial reports and ensured sending recalls and patient statements monthly.
4. Managed optical lens and frame sales; Assisted patients to select eyewear; insert and remove contact lenses, and processed custom optical product orders.
5. Maintained telephone etiquette; greeted patients & responded to their queries; scheduled appointments
6. Employ technical proficiency to troubleshoot lenses using the lensometer.
7. Researched and gained familiarity in many different types of frames and methods for assisting customers with selecting frames based on both function and aesthetics.
8. Gained proficiency in adjusting a wide variety of frames to maximize comfort and use.

Experience

0-2 Years

Level

Entry Level

Education

Medical

Description :

1. Assist patients with frame selection, dispensing and repairing eyeglasses.
2. Enter jobs and transmit orders to the lab using trace and transmit system and tinting lenses.
3. Help the doctors and technicians when needed with insertion and removal training for new contact lens patients.
4. Provided direct patient care for frame and lens selection, fitting, ordering, verification and dispensing.
5. Process transactions and assist management with counting down the till and preparing bank deposits.
6. Organize inventory in the stockroom and assist in keeping customer database organized.
7. Listen to each customer's needs and preferences in order to recommend the product.
8. Scheduled appointments, updated system with most recent contact and insurance information.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Provide each customer with all there vision needs to enhance customer satisfaction.
2. Work closely with others to promote sales, clarify insurance information, and continued knowledge of new vision products.
3. Work closely with doctors to schedule follow up and surgery appointments for customers.
4. Instrumental in improving customer-satisfaction ratings through the suggestion of verifying insurance 3-4 days prior to customer appointments.
5. Increased product knowledge by assisting with the ordering of frames, supplies.
6. Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
7. Assist doctor in pretesting patients in a timely manner and putting information on the computer.

Experience

10+ Years

Level

Senior

Education

GS

Description :

1. Educating patients on both eyeglasses and contacts, explaining prescriptions, helping patients select frames ensuring that they are appropriately fitted as well as helping them select the best lens/options to fit their lifestyle.
2. Dispensing eyeglasses and contacts, fitting glasses, repairing glasses, phones, navigating insurance websites to obtain insurance information and authorizations, scheduling appointments, inventory, basic tasks around the office to maintain a clean and organized work environment.
3. Writing clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.
4. Confirming frames were correctly built with facial and eye measurements and optical prescriptions.
5. Obtaining detailed medical and personal data for patients charts and records.
6. Proficient with my vision express program along with several vision insurance plans.
7. Inspecting the accuracy of incoming orders to ensure cosmetic and prescription requirements.
8. Confirming that frames were correctly built with facial and eye measurements and optical prescriptions.

Experience

5-7 Years

Level

Executive

Education

Cosmetology

Description :

1. Interpreting prescriptions written by optometrists and ophthalmologists.
2. Helping patients select eyeglasses, lens treatments, and collect eye measurements.
3. Tracking orders, frame inventory, lens inventory and prescriptions in records.
4. Pulling insurance benefits, explain insurance benefits, and file claims to a third party payer.
5. Assisting doctor in patient prep, take the history, verify prescriptions, check visual acuity, and run the additional test as needed.
6. Verifying insurance facilitated the optometrist by ensuring paperwork was completed.
7. Maintaining quality by verifying finished lenses are ground to specifications.
8. Suiting customers need by recommending specific lenses, lens coatings, and frames.
9. Evaluating the client's vocational and avocational visual requirements by reviewing optical requirements.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Instructed patients on the proper care of eyeglasses and contact lenses.
2. Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
3. Confirmed that frames were correctly built with facial and eye measurements and optical prescriptions.
4. Obtained detailed medical and personal data for patient charts and records.
5. Filled and billing insurance.
6. Wrote clear, detailed work orders and instructions for grinding lenses and fabricating eyeglasses.
7. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Experience

2-5 Years

Level

Junior

Education

Medical

Description :

1. Worked one on one with customers to measure and fit for eyeglasses and contacts.
2. Adjusted and repaired eyeglasses, as well as provided instruction on proper ways to care for their glasses.
3. Sold products and assisted in choosing frame styles.
4. Read prescriptions.
5. Filed customer's records for doctor's office.
6. Followed guidelines of HIPPA.
7. Entered and updated customer data into computer.

Experience

7-10 Years

Level

Management

Education

Medical