An Order Management Coordinator plays a very crucial role in supporting the sales team by enhancing the customer relationship through proactive ownership starting with order loads to clearing backlogs. While duties vary based on the type and size of the order and facility, the following are certain core tasks mentioned on the Order Management Coordinator Resume – managing customer reserved inventory, troubleshooting in purchase processes and derivation of possibilities; monitoring and evaluating of all order issues; processing import and export orders, managing communication with the sales department, and evaluating of all orders and sales processes, and preparation of order reports.
Employers typically look for candidates with the following skills and abilities – good knowledge of MS Office, and Excel; accountability; practical experience in a similar position, high customer service orientation; detail-orientation and good analytical skills, the ability to communicate at different levels, and multitasking skills. A degree in business administration or logistics is the best option to begin a career in this field.
Headline : Creating multiple order trackers and maintain them on a daily and weekly basis to ensure every function of the business has the most up to date information. Being able to handle intricate and complex excel files and perform V-lookups on a daily basis.
Skills : Microsoft Office, Customer Service, Bookkeeping, Salesforce CRM, Great Plains ERP.
Description :
Managed orders for Americas Order Management Team which progressed into project management, professional development and mentoring within the Global Supply Chain and Global Logistics organization.
Effectively managed the Order and Account Management of Internal and key External Accounts: Retailers, Distributors and OEM Account Bases.
Served as a go-to person for the evaluation, analysis and implementation of streamlined processes for the Americas Team.
Researched, analysis and presentation of data to management and cross-functional teams.
Developed relationships with strategic customer contacts promoting Customer Satisfaction within the Order Management, Global Logistics and Supply Chain Teams.
Worked cross functionally with internal teams to meet and exceed customer expectations.
Ordered Management team lead for process development, optimization and improvement.
Experience
5-7 Years
Level
Executive
Education
Master Of Business Administration
Order Management Coordinator Resume
Summary : Over 13 years experience in customer service, and transportation. Recognized by my superiors for my reliability, time management skills, and willingness of working independently as well as a team player. I have the following skills: 10 key, WordPerfect, Excel, UPS online shipping, LTL shipping, Customs Shipping, setting up contracts, SAP, DS1000, postage machine, scales, and dispatching.
Skills : Ariba, Active Directory, AS400, FrontPage, Lotus Notes, Microsoft Office Professional Suite, Oracle, QuickBooks, Remedy, SAP.
Description :
Interacted with Marketing, Finance, Operations, Engineering, Technical Product Support, Planning and other functional groups to request information needed to process quotes and orders to request date.
Familiared with business contracts and law knowledge, with ability to recognize terms and conditions that would put company at risk Accurately records and processes instrument quotes and instrument orders.
Ensured appropriate approval and documentation is present before completing transactions.
Managed and track all customer interactions using the SAP contract's internal notes.
Ensured customer and material master data is maintained accurately and completely.
Provided suggestions for continuous improvement.
Managed Americas Order Management Internal Audit Controls and Compliance.
Experience
10+ Years
Level
Senior
Education
Associate In Applied Science
Order Management Coordinator Resume
Headline : Able to perform general order management functions such as Purchase Order creation, Sales Order Creation, and Sales order Invoicing. In addition, creating SKUs and cost sheets in our internal system and managing a product list by category.
Skills : Citrix, Planning Skills.
Description :
Responded accurately to customer and field sales personal inquires; providing pricing, terms, availability, and conditions, etc.
Prepared and submited quotations for instruments or custom reagent orders.
Prepared margin analysis.
Interacted with Marketing, Operations, Engineering, Technical Product Support, Planning and other functional groups to request information needed to process quotes and orders to request date.
Responsible for negotiating business and legal terms and conditions.
Identified and communicated business risk.
Directed interactions with customer or BD attorneys.
Experience
5-7 Years
Level
Executive
Education
GED
Order Management Coordinator Resume
Headline : To obtain a Order Management Coordinator position that will allow me to contribute to the improvement of its profitable operation, while developing my business acumen through the work experience.
Skills : Planning Skills, MS office.
Description :
Demonstrated a strong understanding of company products and policies.
Efficient at placing multiple orders into the multiple proprietary systems used by PPG.
Effective at answered questions regarding pricing, variety, and stock availability in a time-sensitive environment while accomplishing multiple other tasks and routine duties.
Displayed thorough and up-to-date knowledge of company products and services giving sales representatives a competitive advantage in building rapport with PPG Dealers, Company Stores, and customers.
Recognized for communicating forthcoming company initiatives to sales representatives along with those of local competitors to facilitate increased product sales.
Led department new-employee trainer for order-entry, customer management, and process organization.
Supported the Credit/ Collections group to resolve billing disputes, credit holds, and credit card authorizations.
Experience
5-7 Years
Level
Executive
Education
MS
Order Management Coordinator Resume
Summary : To secure an Order Management Coordinator position where my education, skills, and experiences can lend to the success of the organization. Seeking a permanent and challenging role.
Skills : Planning Skills, Operational Skills.
Description :
Managed all customer orders from PO to shipment (volume of 60 million+ dollars per year- approximately 500 items) Develop and monitor the process used to enter specified customer orders into the ERP systems.
Identified training needs for other users.
Entered customer order information, ensuring order information matches to current booking for such information as shipping addresses, item #s, case pack, quantity, costs, terms, and delivery date.
Orders received via EDI and uploaded (electronically), as well as via fax or email.
Ordered entry of Outlet Store orders.
Researched and resolved internal order processing issues while partnering with Sales, Operations, Inventory, and Logistics Departments.
Ensured proper order synchronization within ERP order management and warehousing/shipping systems for any unsynchronized orders (run query).
Experience
7-10 Years
Level
Management
Education
MS
Order Management Coordinator Resume
Headline : Seeking an Order Management Coordinator position in an office environment, where there is a need for a variety of office management tasks including - computer knowledge, organizational abilities, business intelligence, and database program use.
Skills : Managing Skills, Monitoring Skills.
Description :
Responsible employee for central spare parts orders entry for North American Casino Customers.
Received and fulfilled orders from external retail customers and internal technicians.
Created all processes pertaining to this position.
Processed and maintained standard inventory for remote technicians.
Monitored the central Internal/External Parts Ordering email box for the whole of the company in North America.
Produced reports on multiple metrics such as RMAs, Technician Inventory, Spare Parts order volumes.
Provided customer service through email and phone to external and internal customers.
Experience
5-7 Years
Level
Executive
Education
Diploma
Order Management Coordinator Resume
Headline : Tracking hundreds of containers on a monthly basis and give real-time updates to multiple business functions in a weekly order tracker. Cross-partnering with our logistics company and overseas production teams to ensure our orders shipped in a timely manner and to give updates to our sales team on product issues.
Skills : Organizational Skills, MS Office.
Description :
Ensured the highest level of customer service.
Active involvement with sales and the customer to understand timing and volume requirements to manage the customer's day-to-day inventory, as well as execution of promotions.
Responsible for order accuracy, including ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer.
Identified and resolved customer order and inventory replenishment issues within the scope and authority of the position.
Monitored and reported baseline customer service key performance indicators (KPI), including product availability, order fill rate, inventory turns, store service levels, and on-time delivery.
Maintained active involvement in the execution and follow-through of sales/shipping programs (e.g., display pallets, CPU allowance, direct store delivery, bracket pricing, etc.) Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function.
Communicated with customer finance services (CFS), sales, distribution centers (DC) and customers related to order management.
Experience
5-7 Years
Level
Executive
Education
BS
Order Management Coordinator Resume
Headline : Highly competent and organized professional with oil experience. Self-motivated, deadline-oriented with high attention to detail. Fast learner, flexible multi-tasker, and track record of improving processes where possible. Proficient in MS Office, Citrix Navision. Extensive knowledge of manufacturing processes. Forklift certified. ISO certified Internal Auditor with Lean Manufacturing training.
Skills : Managing Skills, Team Work.
Description :
Ensured proper processing of all Order Management activities.
Managed all Order Management reporting.
Promoted department goals.
Trained all Team Members on all Order Management activities.
Exhibited an ownership attitude by promoting partnerships with store management.
Able to effectively follow-up with Team Members as needed and provide appropriate feedback.
Performed eLearning-coaching verifications with all Team Members.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Order Management Coordinator Resume
Headline : Successfully providing Comcast with powerful qualities such as displaying dedication, reliability, strong character, and great work ethic. Being cooperative, a skilled communicator, team-oriented, and taking initiative. Proven ability to master new skills, lead others in high-demand situations, and delegate tasks efficiently and effectively.
Skills : Supervising Skills, MS Office.
Description :
Managed the timely and efficient processing of New Logo and Install Base orders.
Coordinated with the sales team to ensure everything needed from the customer is remitted.
Updated CRM with appropriate licensing information and proceed with sending licenses and/or shipping software directly to customers.
Evaluated and managed internal requests regarding software licensing or finance-related inquiries.
Completed all third-party compliance obligations on a monthly and quarterly basis.
Accomplished projects and initiatives as assigned by the manager.
Provided ad-hoc reporting and handling escalations of internal and external customers.
Experience
5-7 Years
Level
Executive
Education
BS In Business Administration
Order Management Coordinator Resume
Headline : A pleasant, well-rounded flexible team player in both small and large organizations. Significant experience with high volume transactional systems which require a high degree of accuracy including financial, inventory, and billing processing. Proficient in Microsoft Windows XP, Excel, Word, and Outlook as well as Lotus and various text editors - Experienced with order processing systems - Knowledge of Inventory Control systems and processes - Effectively handles incoming call loads on switchboards - Typing speed of 60 WPM/ 10 key 370 KSPM.
Executed merchandise return, dump, and donate as necessary.
Cross-trained on order processing for games and conversions.
Produced and maintained common spare parts list for external and internal customers.
Addressed any backorders created.
Ran weekly reports designed to keep the system clean and accurate (using pivot tables and Crystal Reports) Report exceptions or potential issues to management in a proactive manner, while providing suggestions for resolution.
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