The main and core duty of an Order Services Representative is to interact with customers and provide information in response to inquiries about products and services and to handle and solve complaints. Typical work activities are listed on the Order Services Representative Resume as – handling complaints, and solving customer issues, communicating directly with customers through email, chat, and phone operating numerous programs; corresponding with corporate departments to settle any customer disputes; enrolling members and placing orders, and leading team in creating pre-formatted responses for both email and chat.
Those seeking this job must mention on the resume the following skills and abilities – familiarity with multi-line phone proficiency; proficiency in MS Office, sales skills, excellent communication skills, and fast typing skills. A high school diploma or GED is sufficient for this occupation, as on-the-job training is provided to recruited candidates.
Objective : Seeking entry-level Order Services Representative position where I will be able to apply learned theories to practical work situations.
Skills : M/S Office Suite, Multi-Line Phone System, Data Entry, Customer Service.
Description :
Assisted customers with placing orders and providing information regarding orders.
Accurately inputted customer orders in software system.
Answered phones in a friendly and professional manner.
Acted as a liaison with customers with regards to product status, resolving issues and coordinating flow of information.
Ensured timely response to customers regarding material delays and shortage issues, order acknowledgments, shipping information or other information relating to order entry.
Exhibited professional and courteous telephone demeanor, technical accuracy and conformance to company policies and practices.
Recommended corrective services to adjust customer concerns.
Experience
0-2 Years
Level
Entry Level
Education
Associates Degree In Business
Order Services Representative Resume
Headline : Demonstrated success in territory sales growth and client development. Highly qualified with exceptional verbal/ written communication and strong leadership skills to effectively resolve problems and provide superior customer service. Proven ability to assess client needs; establish rapport, build trust and close deals. Solid management, planning and organizational skills in coordinating all aspects of a projects from inception through to completion. Key areas of MBA training and experience include:.
Skills : MS Office, Customer Service.
Description :
Provided members, customers, with accurate, consistent, timely and helpful information on QVC retail products and services.
Established rapport and friendly relationships with current and prospective members.
Repaired trust, located resources for problem resolution and demonstrate care for our members.
Communicated with customers inside and/ or outside the company where considerable resourcefulness, tact and procedural knowledge are required.
Adhered to department guidelines when servicing our customers.
Treated people with respect under all circumstances, instill trust in others, and up hold the values of the company.
Listened carefully to our customers to ensure appropriate responses.
Experience
5-7 Years
Level
Executive
Education
Associates In Business
Order Services Representative Resume
Headline : To obtain a leadership Order Services Representative position, assisting peers with need to know work related information also to gain more experience in a customer service environment.
Skills : Microsoft Office, Customer Service , Vendor Relations, Customer Services.
Description :
Victor Law Center - Stuart, FL Prepared and forwarded all legal motions regarding family law, criminal law, etc.
Made appointments for new/existing clients, schedule hearings, mediations, trial dates, liaison with other attorneys and their assistants, answer phones.
Executed marketing functions, which included acting as liason with graphic artists, print companies and industry associations.
Established and maintained database of 2000 colleges/universities/proprietary schools to support sales force and for senior management reporting Coordinated all travel and meetings for EdVerify staff Special projects as required by senior management Coordinated the duties and activities of President and Chief Marketing Officer Prior to relocating to Florida, I was an Executive Assistant to the EVP of a national company.
Coordinated duties/activities of CEO, President and EVP Coordinating national and international travel plans and executive sales meetings Support senior management on special projects as required Maintain calendars of CEO, President and EVP.
Communicated with different styles of customers.
Sought to know customers and understands their method of doing business.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Order Services Representative Resume
Summary : Goal is to become associated with a company where utilizing my skills will help me gain further experience, while enhancing the company's productivity and reputation. I would like to be a part of an organization where I could use and enhance my knowledge and talent for the development of both the organization and myself.
Assisted customers with placing orders and product inquiries as well.
Created new memberships accounts as directed by QVC guidelines and policy regulations.
Executed credit card applications for customers.
Assisted Customer Service (skill 97) with customer complaints and request.
Displayed excellent customer service and attention to detail on customers orders.
Received several personal awards and team awards as well.
Used Attention to detail, great communicate skills, computer/keyboarding, telephone, and the ability to adapt to changes rapidly.
Experience
10+ Years
Level
Senior
Education
Associate's
Order Services Representative Resume
Objective : Rising technical writer with significant education; computer literate in multiple operating systems, programming languages, and MS Office with mainstream knowledge of technological changes and their business implications; enthusiastic about applying new technologies, enhancing current technical expertise, and applying transferable skill sets.
Directed Employee Assist customers with placing orders over the phone for items seen on QVC.com and television.
Experienced using a VPN while working from home in a limited supervision position with extensive job duties.
Explained available payment options including taking credit card payments by phone or mailing in checks.
Directed customers to the correct department for further assistance with questions that are outside of the realm of my department.
Remained knowledgeable about QVC products in order to properly answer any questions that customers may have.
Responded to customer inquiries in a timely manner, delivering consistently high levels of customer satisfaction.
Kept impeccable records on orders in engineering phase through completion.
Experience
2-5 Years
Level
Junior
Education
Associate Of Arts In Criminal Justice
Order Services Representative Resume
Headline : To obtain an Order Services Representative position full-time or part-time employment utilizing my talents and skills to begin a career with potential for longevity in a development-oriented atmosphere.
Skills : MS Office, Organizational Skills.
Description :
Suggested improvements to systems and procedures.
Maintained active sales pipeline with expectations of incoming projects and revenue estimates.
Followed up with customers for feedback after quotes are shared, projects are completed, key milestones, and maintaining those business relationships.
Understood Blurbs product structure, processes and methodology so you can advise customers on the best ways to complete their projects within that structure.
Communicated with LOS team and operations on current business, recognizing trends, identifying both positive and negative trends that impact business.
Contributed to team discussions on strategy with focus on business growth, and take place in development projects where appropriate.
Maintained weekly Khorus updates for tracking of goals.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Arts
Order Services Representative Resume
Headline : To obtain a part-time Order Services Representative position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Assisted customer with placing orders, researching issues with accounts, opening new credit accounts, assist with questions about company's products.
Generated revenue within an expected sales margin, focusing on maintaining a balance between benefit to the company while simultaneously creating a great customer experience.
Achieved quarterly/annual team revenue goal while maintaining required margins.
Responded in a timely manner to customer needs and demonstrate clear communication of customer needs and project requirements, as measured by qualification rate.
Accomplished of ancillary projects/tasks, as measured by numerical data.
Experienced working with CRM platforms a plus.
Interacted effectively and harmoniously with other people.
Experience
5-7 Years
Level
Executive
Education
Associates In Business
Order Services Representative Resume
Summary : Responsible for Managing multiple customers, projects, and timelines, and understanding the processes of book printing, and being able to communicate that information to customers in a way they can easily understand. At the same time, manage those projects with our print operations team and printers.
Skills : Coordinating Skills, Training Skills.
Description :
Saw the big picture and can be strategic in your decision making.
Took initiative and are results-oriented.
Comfortablly worked in a fast-paced and fluid environment self-starting, self-driven, ambitious and flexible.
Worked well independently and with a team.
Learned, retained and employed multiple order entry systems and support various brands.
Answered non-routine questions regarding organizations products and services and general procedures for order processing and issues.
Compiled and distributed routine order management reports related to the orders current status, holds, and issues.
Experience
10+ Years
Level
Senior
Education
GED
Order Services Representative Resume
Summary : To establish a long-term career in a company where I may utilize my Order Services Representative professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Service Manager, Planning Skills.
Description :
Coordinated and processed domestic and international RMA purchase orders to support the RMA order admin function.
Interfaced frequently with other departments to manage order receipt, review, and ongoing status.
Reviewed all orders against checklists before booking and when order closes to ensure accuracy.
Verified consistency of purchase orders with pricing, policies, revenue recognition rules, and specific customer agreements.
Worked closely with Finance develop and implement the revenue checklists that reflect current rules and guidelines.
Experienced with Vacuum Pumps/measurement/equipment is a plus but not required. Associate degree or equivalent.
Prepared accurate and completed service reports and turns them in on time.
Experience
7-10 Years
Level
Management
Education
MS
Order Services Representative Resume
Summary : Seeking an Order Services Representative position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Planning Skills, Ordering Skills.
Description :
Prepared inspection and appraisal reports.
Correctly charged work to appropriate work order segments.
Communicated effectively with Service Writer, Shop Coordinators and Shop Managers to ensure problems, nature of repair, and status of repairs are understood and followed up on Cleans, repairs, reconditions, and maintains equipment and component.
Prepared, inspected, and operated machines prior to delivery.
Removed, disassembled, assembled, and installed components and parts.
Determined reusability of parts in accordance with published Caterpillar reusability guidelines.
Ordered replacement parts ensuring that parts orders are correct and complete at the time of order.
Serviced and maintained equipment sold and/or owned by the company.
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