Outbound Customer Service Representative Resume
Summary : Versatile business professional and creative idea person with a proven track record in project management, sales, marketing, and development. - Honest, diplomatic, and motivated individual committed to working collaboratively to resolve problems and provide an exceptional level of service.
Skills : Customer Service, Call Center, Microsoft Office, Communications
Description :
- Assist in the development of new outbound customer service campaigns and coordinating survey questions.
- Provide feedback to the customer advocacy team on the soundness and effectiveness of the customer service departments policies and procedures.
- Contribute to the development and maintenance of customer service standards, policies and procedures.
- Facilitate the collection of competitive information in order to monitor business trends and opportunities.
- Work with the organizations other departments to resolve problems, facilitate solutions and enhance customer service offerings.
- Support/participate in the organizations continuous improvement program.
- Communicate effectively with individuals and teams in the program to ensure high quality and timely expedition of customer requests.
Experience
7-10 Years
Level
Executive
Education
BA
Outbound Customer Service Representative Resume
Summary : Customer service and caring for the needs of others has been the focus of my life for the past 25 years. I have worked in advocate and management positions in both healthcare and business settings. I have been responsible for resident care, human resources and customer service.
Skills : Microsoft Office, Excel, Word, Power Point, Publisher, NSMLeads5 Portal, Multiple Transfer Screens, ADP Time Card Programs.
Description :
- Make outbound calls to mortgage holders offering them the opportunity to refinance their current home loans and transfer them to a licensed mortgage professional in order to get more information.
- Receive inbound calls from current mortgage holders, and transfer them to a licensed mortgage professional in order to get more information.
- Receive calls from current insurance policy holders to make payments via credit card or bank draft.
- Make calls to customers inquiring about insurance coverage and requesting information to be sent to them regarding new coverage.
- Cover the call queue and make sure that there are enough agents in both inbound and outbound to cover call volume.
- Perform agent side by side monitoring of call quality.
- Assist in making sure the department runs smoothly by ensuring that all agents are in the correct call status, assist them in making manual calls, train newly hired agents and answer any questions that agents have about how to run their systems.
Experience
10+ Years
Level
Senior
Education
BBA
Outbound Customer Service Representative Resume
Objective : Approximately 3 years of call center experience (both inbound and outbound) seeking to provide employer with exceptional results in data entry or call center position. Can type approx. 60 words per minute. Proficient in Microsoft Word and Excel.
Skills : Fast Typist, Microsoft Word, Excell, And Powerpoint,
Description :
- Made outbound calls to both former and prospective customers of jackson-hewitt tax service, informing them of the advantages of continuing with (or switching to) jackson hewitt tax service.
- Informed prospective customers of any special discounts being offered at their local jackson-hewitt office and scheduled appointments for such customers.
- Made outbound calls to the owners of recently purchased vehicles to convince them to activate a 90-day free trial for siriusxm satellite radio.
- Educated each prospective customer of the value of siriusxm satellite radio by making relevant channel suggestions in music, news, and sports based on probing questions.
- Navigated multiple systems at once, including the siriusxm customer database, the servicom script and email capture application, and the client's main website.
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Informs clients by explaining procedures; answering questions; providing information.
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Obtains client information by answering telephone calls; interviewing clients; verifying information.
Experience
0-2 Years
Level
Entry Level
Education
BA
Outbound Customer Representative Resume
Headline : Seeking an administrative position that will allow the use & expansion of my organizational skills; my attention to detail; and my drive to succeed.
Skills : Medical Terminology, MS Office, Phone, Excel, Appointment Scheduling
Description :
- Responsible for assisting veterans in establishing medical and mental health appointments with private providers.
- Updates systems such as idocs, quatum choice, pc3 and provider search tool.
- Process appointment on the behalf of veterans who had been waiting for several months to see care provider.
- Remote desktop, verizon incontact phone system, pc3, idocs, online fax, computer application. Hippa verification and blackboard.
- My responsibilities include making outbound calls to insured patients to book appointments for screenings.
- Represent multiple insurance agencies while informing patients of possible benefits, tests they are eligible for, and copays.
- The job also includes basic inbound customer service issues such giving information and product support.
Experience
5-7 Years
Level
Executive
Education
BA
Outbound Customer Service Representative Resume
Summary : Looking to secure a challenging and responsible position with a stable organization to gain experience, and knowledge to become an asset to the organization. I have expert skills in email, internet and data entry. I have excellent customer service skills.
Skills : Billing, Computer Hardware, Customer Service, Sales Management
Description :
- Taking inbound calls or making outbound calls to homeowners who are looking for a home improvement contractor.
- Helping them submit their request, and then upselling additional requests through homeadvisor.
- Complete outbound call campaigns delivering exceptional customer service process credit card and check orders.
- Research required information using available resources and provide customers with product, service information through a sales script.
- It is outbound calling for companies wanting to make appointments and meetings and information about campaigns they are currently holding with online scripting and leads to call.
- Promotes products and facilitates customer needs to utilize company's products or services.
- Maintain the accuracy of Call center directory by making sure that it was the right number and the person, and update where necessary.
Experience
10+ Years
Level
Senior
Education
Diploma
Outbound Customer Service Representative Resume
Headline : Results-oriented Customer Service Agent bringing hands-on experience and exceptional leadership and communication skills.
Skills : Customer Service, Microsoft Office, Microsoft Excel, Powerpoint
Description :
- Ability to make a high volume of outbound phone calls using electronic contact and recording systems, while maintaining a professional demeanor.
- Excellent organizational skills to handle the large volume of daily calls and tasks.
- Maintain departmental quality and productivity standards (95 calls per hour and 28 successful transfers per day).
- Provided accurate and appropriate information in response to customers inquiries.
- Demonstrated mastery of customer service call script with in this imperfect timeframes.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided cross training to many staff members.
Experience
5-7 Years
Level
Executive
Education
Diploma
Outbound Customer Service Representative Resume
Summary : Resourceful Customer Service Representative with experience in finance and medical environments who constantly meets and exceeds productivity goals. Dedicated to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills : Customer Service, Medical Terminology, Typing, Communications, Microsoft Office, Account Management
Description :
- Follow up on medical records requested by various insurance companies.
- Verify that provider's information is up to request medical records for hedis and medicare risk adjustment review.
- Handle member outreach calls for patients in need of routine studies for different screenings.
- Worked as an outbound customer service rep for superior healthplan as a providers relations agent.
- Contacting providers and updating demographics, making sure all information is correct for the state.
- Working on different projects sent from corporate to our providers relations department.
- Informs clients by explaining procedures; answering questions; providing information.
Experience
10+ Years
Level
Executive
Education
Diploma
Outbound Customer Service Representative Resume
Summary : Eleven years administrative experience in diverse business settings with extensive hands-on experience in marketing, account management, customer service, operation support and logistics. Highly knowledgeable in data analysis and service existing accounts.
Skills : Customer Service And Relationship Management/ Document Creation And Maintenace/ Administrative Support/ Advertising & Promotions/project Management/ Research And Reporting/ Account Management/ Data Entry/ Sales Support/ Problem Identification And Resolution/ Alphanumeric Filing/ Cross-functional Communication/ Reception Duties
Description :
- Provided wide range of administrative and customer support to outbound department.
- Performed contract amendment of carriage and prepared documents to ensure the exporters have complied with all federal export regulation and standards.
- Tracked freight movement and resolved any delays or other problems with the shipment.
- Handled high value inbound calls to ensure adequate service is maintained.
- Coordinated and facilitated logistics management such as logistic trade-off and network configuration. Reviewed ships schedule and booking records to plan schedule work activities.
- Resolved shipping and ordering issues to ensure export goods complied with federal regulations.
- Generated related reports and in classifying rating cargo according to tariff rates to minimize capital losses.
Experience
10+ Years
Level
Senior
Education
BS
Outbound Customer Service Representative Resume
Headline : I have experience in multiple fields of employment, (Legal, Call Centers, Mortgage, Healthcare) Almost all of my experience has been in an office setting. I am currently looking for any type of office work including but not limited to: Mortgage, Admin Asst, Clerical, Receptionist, Call Centers.
Skills : Proficient With Microsoft Applications, ADP, FTP
Description :
- Initiating outbound phone calls and answering inbound telephone inquiries from callers as they relate to the health products and insurances provided by many clients.
- Assist my supervisor and manager with side projects as needed. Projects include training new hires on projects, voice mails and returning calls.
- Assist on any projects that hours are needed for. I have assisted on 5 different projects in the duration of my employment with sironahealth.
- Worked with outbound sales, in a high call environment. Handled 200+ calls per day with auto dialer. Cross trained in medical services.
- Average 80 calls per day. Focused in followups of prescription medication.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Make reminder phone calls to remind donors about next day puckup. Call people on a list with phone numbers and addresses that is printed out and given me to try abd see if customers have anything they would like to donate.
Experience
5-7 Years
Level
Executive
Education
BS
Outbound Customer Service Representative Resume
Objective : I am currently employed at APAC Customer Services. I work as Outbound Call Representative. I am looking to expand my customer service experience.
Skills : Call Center Inbound And Outbound, Customers Service, Distribution /assembly Line
Description :
- I am an outbound customer service representative on behalf of microsoft, i invite business to events and / or to gather information.
- My phone skills got better, typing is faster, and also more experience with office 365 and excel. Patience is a big accomplishment here too!.
- Communicating through the phone and via outlook, also paying attention to every single detail they give me over the phone or voicemail, and putting in data into crm & sharepoint.
- Setting appointments via salesvue for events.
- Accomplishes sales and organization mission by completing related results as needed.
- Placed calls to customers when changes have been made on their accounts, readdress change or new pick up date.
- Enter new customer information into system, identify and escalate priority issues, route calls to appropriate resource and document all call information according to standard operating procedures.
Experience
2-5 Years
Level
Junior
Education
Diploma
