Outlet Manager Resume Samples

Description :

1. Responsible for Outlet daily shift operations and supervision of staff.
2. Assisted with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods, and manages property liquor inventories and controls.
3. Strived to ensure guest and employee satisfaction while maintaining the operating budget.
4. Determined training needed to accomplish goals, then implements a plan.
   
5. Strengthened the food and beverage/culinary team by assisting in other outlets when needed.
6. Managed Outlet Operations Implements agreed upon beverage policy and procedures throughout the property.
7. Managed in compliance with all local, state and Federal beverage and liquor laws.

Experience

2-5 Years

Level

Junior

Education

High School Diploma

Description :

1. Responsible for all hotel outlets, including bar operations, restaurant operations, banquets, room service, concierge lounge, ordering, logging invoices, P&L, inventory, payroll, customer service, and front and back of house operations.
   
2. Recruited, interviewed, hired, trained, and managed over 60 staff members.
3. Maintained low staff turnover through effective motivational management.
4. Programed all POS systems throughout the hotel.
5. Achieved $4M annual restaurant, bar, and banquet sales.
6. Increased Guest Survey Scores to Top 100 full-service Marriott's Nationwide.
   
7. Concierged Score ranked #4 in the USA for service and #10 for quality of food.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Set up liquor control systems to reduce waste, loss, and inventory.
   
2. Monitored all aspects of the bar, including guest and employee satisfaction.
3. Created training manuals, including job descriptions, for all positions in the Front of the House: server, bartender, runner, and host.
4. Maintained the Facebook page for 12 Baltimore.
5. Handled scheduling for all music groups for 12 Baltimore.
6. Hired employees and trained them in sales and customer service.
7. Understood beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Responsible for the successful management of the Village Park Cafe and O'Malley's' Irish Pub.
2. Monitored all revenue areas to ensure the financial goals of that department were being reached.
3. Ordered and received all liquor inventories for the Food and Beverage Department.
4. Ensured the highest levels of customer service by tracking guest comment cards, handling complaints, and resolving issues with the appropriate follow-through.
5. Completed weekly department schedules.
6. Interviewed, hired, and trained department staff.
7. Trained and developed all new associates in key sales techniques.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Ensured the effective supervision of the restaurant and lobby lounge operations in reference to prompt, friendly and warm service to the hotel's guests.
2. Oversaw the operations of the Cafe Sierra, Room Service, Pool Lounge, Lobby Lounge, and Coffee Corner.
3. Used Showing direction not only as a Team leader but as a Team member.
   
4. Rolled up sleeves work the floors with the staff to give guidance and practice preventive maintenance and always offer 100% satisfaction and if we fall down pick it up with the instant recovery.
5. Responsible for the running of the fine dining restaurant in a 90 room hotel with 35 slip marina Also oversaw the bar, pool restaurant in-room dining.
6. Responsible for the daily operation of fine dining restaurant, lobby bar, pub and golf course food and beverage programs.
7. Hired, trained, and managed over 40 associates Plan menu, assure quality control, and minimize waste Maximize productivity and profit margin.

Experience

5-7 Years

Level

Executive

Education

G.E.D

Description :

1. Managed three F&B service outlets with over 40 employees and in excess of $10M annual revenues.
2. Entrusted with budget adherence and ordering all items needed for the ongoing functioning of the outlets.
3. Responsible for maintaining accurate staffing levels, all aspects of employee management (hiring, reviews, discipline, and termination), coaching of both direct reports and staff, and adherence to budgetary limitations.
4. Collaborated with the promotions department to ensure awareness of upcoming guest promotions as well as provide for growth of year-over-year revenues.
5. Realized immediate uptick in staff engagement level with the implementation of open communication structure and continuous behavior modeling.
6. Customer Service Administrator, Reno, NV Function as customer service consultant to department managers, assisting in the development of immediate-need and forward-reaching service solutions.
7. Assisted management team in better understanding corporate customer service reports so as to better illuminate their department's impact on property-wide service scores and overall guest satisfaction.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Responsible for the administration, service, and bar operation of each Outlet.
2. Directed all efforts in the restaurant service and bar to achieve the financial goals of the Outlets.
   
3. Responsible for providing assistance to the staff during peak periods.
4. Hired and trained staff, scheduled staff, administering personnel action, on leaves, overtime requests, disciplinary actions, and commendation.
5. Solely responsible for the purchasing of all alcoholic beverages on the property and ensuring all TABC Guidelines are being met.
6. Responsible for each End of the Month Inventory count for Outlets.
7. Identified, attended, and solved problems and guest complaints, professionally.

Experience

2-5 Years

Level

Junior

Education

G.E.D

Description :

1. Held accountable for the smooth functioning of Cyprus Grille restaurant, Lounge Bar, Room service, Complementary bar, Caffeina's coffee shop, and Complementary breakfast service.
   
2. Earned reputation for excellence in the delivery of services and achieving high levels of customer satisfaction.
3. Noted for achievements in providing staff career development, maintaining budgets, achieving revenue streams, and payroll management.
4. Oversaw staff training in etiquette, dining procedures, and corporate policy.
5. Groomed team members for advancement to supervisory and management roles.
6. Adept at managing multi-lingual and multi-cultural teams.
7. Collaborated with other department leaders (front desk, housekeeping, kitchen, facilities) to ensure seamless delivery of services.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Supported and Managed the Hotel Outlets while working closely with the Food & Beverage Director and other hotel departments.
2. Responsible for short and long term planning of all Outlets, including the Restaurant, the Lounge, In-Room Dining, Coffee Store and bar service areas.
3. Ensured effective hiring, training, development, promotion, and continuous reinforcement.
4. Led and coached the team towards achieving exceptional guest service and employee satisfaction resulting in the outlets under my direction consistently leading in guest service scores of 72% or better overall other hotel departments.
5. Developed and recommended budget and marketing plans and objectives, and managed within those approved plans I was responsible for maintaining high energy, positive, professional appearance with in my staff and other departments.
   
6. Managed the liquor inventory and cost controls associated with the sale of any beverage.
7. Kept financial and administrative records secure and organized.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Executed management role with oversight for full-service room service, restaurant, bar, and kitchen outlet.
2. Directed 18 employees and recruited new team members.
3. Handled monthly inventory, cash, safe and deposit, daily closing of the bar, restaurant, and room service.
4. Posted daily F&B activity, interacted with customers to assure 100% customer satisfaction.
5. Maintained high standards in sanitation and safety and complied with regulatory guidelines.
6. Selected contributions: Implemented employee- cross-training, which resulted in easier handling of unexpected employee absences.
7. Responsible for all training and developing employees along with the release and acquirement of individuals.

Experience

2-5 Years

Level

Junior

Education

B.S. Of Education In Education