As an Overnight Customer Service Manager, the individual will ensure that the customers who visit the store are satisfied and are delivered an exemplary shopping experience. Working mainly in stores that function round-the-clock, these managers complete the following tasks as mentioned on the Overnight Customer Service Manager Resume – reviewing reports to establish baseline customer satisfaction levels, contacting customers who have complained and working with them to solve problems, promoting a positive work environment, managing staffing levels for the customer service counter, overseeing cashiers, and switching up cash registers.
Those seeking this job should mention on their resume the following skills and abilities – strong interpersonal and communication skills, proven ability to multitask, relevant software proficiency; leadership capabilities; and customer service skills. While formal education can vary from a high school diploma to a college degree, possessing prior work experience is a must.
Objective : Overnight Customer Service Manager with skills specific to Office Administration. Enjoys the ability to assist all levels of personnel to include customers, coworkers, and staff. Accustomed to working within a high-stress environment with the ability to multitask, assist customers and represent the organization in a professional manner. Successful team moral, with the skills necessary to work independently as well.
Skills : Microsoft Office Proficient, Multi-Line Phone System, Customer Service, Data Entry, Computer Proficient, Office Support, Office Equipment, Multi-Tasking, Dependable.
Description :
Trained, supervised, and monitored daily work activities to ensure employees were completing duties and responsibilities within company policy and procedure.
Supervised up to 4 personnel per shift.
Received payment by cash, check credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or changes due to customers.
Assisted customers by providing information and resolving their complaints.
Established and identified prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
Greeted customers entering establishments.
Experience
2-5 Years
Level
Junior
Education
High School Diploma In MN
Overnight Customer Service Manager Resume
Summary : Enjoy working with customers and helping them with their needs, as a CSM I have the ability to make sure my customers leave happy and will come back. I enjoy a career that will challenge me to be better, to learn more, to do more, and always has the room for real advancement. Held multiple positions within Walmart to get as much experience as possible to get me to the career I want not just a job.
Skills : Security+ Certified, Secret Clearance, Networking, Detail Oriented, Customer Service, Honest, Self-Motivated, Conflict Resolution, Dependable, over 60 WPM, Proficient in Microsoft Office, General Office Operation.
Description :
Responsible for overseeing front-end staff.
Included customer service associates, cashiers, people greeters, and cart pushers.
Responsible for completing all register resets for the new business days.
Supervised mdse to appropriate areas for resale or to proper claims area for store credit/repair.
Oversaw that all register and front-end areas are ready for the new business day.
Assisted senior management with special projects.
Responsible for coordinating staff breaks/lunches to ensure proper coverage.
Experience
7-10 Years
Level
Management
Education
Bachelors Of Science
Overnight Customer Service Manager Resume
Objective : Over 5 years were building, designing, implementing, and enforcing live network services, communication systems, cyber security, and data storage; while supporting up to 2,000 end users and providing helpdesk support to other units in addition to their end-users.
Circulated among visitors, patrons, and employees to preserve order and protect property.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Trained and served as a peer coach for new sales associates.
Demonstrated use and care of merchandise.
Answered questions regarding the store and its merchandise.
Stocked shelves and supplies and organized displays.
Experience
2-5 Years
Level
Junior
Education
AAS
Overnight Customer Service Manager Resume
Summary : Experience professional with more than 8 years of administrative, management, leadership training, and sales. Detailed-minded when handling time-sensitive projects. Able to work well with all levels of management and employees. Possess strong communication skills both written and verbal. Excellent problem-solving abilities coupled with strong team-building skills.
Mentored, taught, assigned duties, recognized, supervised, and communicated with hourly associates correctly and efficiently.
Worked in areas that may require exposure to extreme conditions.
Understood, effectively followed, and enforced all company procedures, company policies, and laws regarding the supervision of hourly associates, the sales of all restricted items, and the use of chemicals.
Resolved customer and associate concerns and demonstrate good customer service.
Experience
7-10 Years
Level
Management
Education
BA In Marketing Management
Overnight Customer Service Manager Resume
Headline : To obtain an entry-level Overnight Customer Service Manager position, to utilize my analytical, organizational, accounting, and strong customer service skills.
Skills : First Aid And CPR Certified.
Description :
Responsible for supervising the entire front end.
Supervised sales associates as needed.
Conducted interviews, coached associates as well as assisted associates who would like to move up within the company.
Responsible for distributing money to the cashiers when their registers are becoming low and I am there to help them with any situation they cannot handle.
In charged of making sure everyone has their breaks and lunches on time.
Picked up items such as small coins and changed the labels/paper in the portable/SMART printers.
Accurately read, understood, and carried out written instructions.
Experience
5-7 Years
Level
Executive
Education
BA
Overnight Customer Service Manager Resume
Summary : Working with customers for over 8 years and working with people with disabilities for over 14 years. I'm very interested in working in a field where I can work with a team and one day goes into management again.
Skills : Microsoft Office, Computer, Office Equipment, Customer Service, And Support.
Description :
Responsible for picking up all monies in all registers, putting new bags in registers, making sure all cashiers (overnight) schedules were correct, assisting customers with returns, walking the store twice nightly to make sure everything was in order (no fires, doors locked, work being done ), relieve cashiers for breaks and lunches.
Responsible for making sure all the scales in the store were working properly.
Responsible for directing them to the right Manager.
Able to gain the trust of the cashiers and a lot of the stockers, that if they had an issue at work or home they could come and talk to me and not worry about it getting all over the store.
Had an awesome relationship with customers who came in regularly.
Used Problem solving, time management, cash handling, inventory control, productivity.
Coordinated and monitored vendor maintenance for large repairs.
Experience
7-10 Years
Level
Management
Education
GED
Overnight Customer Service Manager Resume
Objective : Motivated, Self-starter, Skilled expert in basic computer operating. Accustomed to handling sensitive, confidential records. Demonstrated history of customer service skills, flexible and versatile - able to maintain a sense of humor under pressure.
Skills : Types 80-90 WPM, Proficient In Microsoft Office, Proficient In Adobe Creative Suite.
Description :
Supervised the front end during the overnight shift to ensure customers had a quick and friendly experience.
Duties included sorting left behind merchandise and returns from the day and returning them to their appropriate areas.
Assisted management with nightly resets of cash tills at midnight.
Responsible for associate performance reviews.
Created goals for associates and provided coaching/feedback to ensure goals were met.
Answered customers' questions, and provided information on procedures or policies.
Maintained scheduled breaks and lunchtimes to ensure fair work conditions.
Experience
2-5 Years
Level
Junior
Education
GED
Overnight Customer Service Manager Resume
Summary : Talented early education professional with diverse experience in planning and implementing various activities for promoting the physical, social, emotional, and intellectual growth of children. Open-minded Job Title is talented at incorporating a blend of traditional and progressive techniques into daily activities. Facilitates clear communication between children, parents, and fellow staff.
Provided excellent customer service by greeting and assisting customers, and responding to all customer inquiries and complaints.
Instructed and trained cashiers on how to handle difficult and complicated transactions.
Assigned cashiers to specific duties.
Enforced safety, health, and security rules.
Maintained the correct cash count for the podium at all times.
Provided change for cashiers, prepare cash registers for daily activities, and perform register audits.
Maintained the cleanliness of the front end at all times.
Experience
7-10 Years
Level
Management
Education
Associates
Overnight Customer Service Manager Resume
Headline : To secure an Overnight Customer Service Manager position with your organization that will afford me the opportunity to apply my professional experience, management skills, and customer service experience in a position that will be challenging, exciting, and rewarding.
Skills : Microsoft Office Suite, Lotus Office Suite, Adobe Office Suite, And SMART. Quick Study Of New Software Programs.
Description :
Supervised over twenty employees in multiple retail positions.
Created work schedules, conducted interviews, and processed employee evaluations.
Responsible for handling all overnight merchandise layaways, merchandise returns, and customer service operations.
Worked with Accounting Department to ensure that cashier transactions and register audits were correct.
Created store displays and stocked merchandise.
Performed cashier duties as staffing required.
Performed light maintenance and cleaning of store.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Overnight Customer Service Manager Resume
Summary : The opportunity to join a growing organization that has a need for Local Management-using my experience as a Manager, Cashier, and Sales Associate-and skills in sales, marketing, inventory control, P&L, equal opportunity, operations, dental technician and customer relations. To provide excellent internal and external customer service in the position that I am hired for.
Skills : Office administration, Customer service management, Restaurant management.
Description :
Supervised 4-6 cashiers per shift, Cart Pushers, and People Greeters.
Processed cash, check, and credit card purchases.
Maintained daily change fund for all registers.
Processed returns and reships from the day shift.
Audited all departments and cashier registers daily.
Provided excellent customer service and ensure customer satisfaction by exchange, refund, or repair.
Managed and maintained Front-End operations by assigning available cashiers to open cash registers, stock all freight via distribution truck or overstock, and recover every area given in order to maintain customer standards.
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