A Package Center Supervisor is hired to answer and responding to calls, and managing computer programs and systems in a fast-paced operations environment. The job duties and responsibilities are listed on the Package Center Supervisor Resume supervising daily activities of drivers and package handlers, ensuring all assigned duties are completed safely and timely; undertaking responsibility for directing the work of others as well as managing time cards, providing coverage in all needed areas, performing general office tasks, directing the work of the other employees, verifying time cards, and performing various tasks as assigned.
The nature of the job may require the following skills and abilities – strong customer service skills, professional phone etiquette, the ability to multi-task and manage stressful situations, cognitive reasoning skills, the ability to create and manipulate MS Office software, and prior package center or phone center experience. A high school diploma or GED is sufficient to qualify.
Summary : A highly effective Operations Management Professional who meets challenges head-on and creates positive change. A creative and detail-oriented professional with a record of success in project management and work process improvement, with a proven ability to foster strong positive team relations. An accomplished leader with a solid technical foundation and a consistent reputation for leading teams to achieve outstanding results in fast-paced, dynamic and demanding environments.
Skills : Typing, Ten Key Adding Machine, Copy Machine, Filing,.
Description :
Managed incoming product from shipping dock to packaging room.
Ensured that incoming product is properly organised and tagged for distribution.
Received, stocked, and distributed packages to appropriate departments.
Monitored inventory levels of packaged products.
Provided customer service when necessary.
Utilised computer skills in Microsoft Office and facility related programming.
Operated electronic mail systems and coordinate the flow of information, internally or with other organisations.
Experience
7-10 Years
Level
Management
Education
MS
Package Center Supervisor Resume
Objective : Goal-oriented Package Center Supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic Customer Service with over 11 years of specialisation in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanour at all times.
Skills : Microsoft Office, Warehouse Management Systems, Transportation Management Systems.
Description :
Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Created, maintained, and entered information into databases.
Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Completed forms in accordance with company procedures.
Maintained scheduling and event calendars.
Made copies of correspondence or other printed material.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Package Center Supervisor Resume
Summary : As a Package Center Supervisor, responsible for Ensuring that all packages are packaged correctly and shipped in a timely manner, Maintaining proper inventory levels of all materials used in packaging, Managing staff and conduct performance reviews, Providing training to warehouse staff.
Skills : Word And Excel, Word Perfect, Accounting, Outlook, Multimedia.
Description :
Supervised daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely.
Directed the work of the other employees effectively.
Provided good cognitive reasoning skills to assist customers with concerns wherein research and direct communication with customer is required.
Performed general office tasks that include daily filing, answering center phones and inputting data for reports.
Approved high risk packages, check drivers turn-in, ensure all systems and customer center are properly shut down, send house mail.
Followed up with customer service concerns within the hour to resolve any issues regarding deliveries or pickups.
Dispatched drivers accordingly.
Experience
10+ Years
Level
Senior
Education
MA
Package Center Supervisor Resume
Summary : Package Center Supervisor with 7 years of experience in Helping coordinate package center activities with the distribution center, Assisting with procurement of packaging materials and services, Coordinating package distribution through the entire transportation process, and also Providing support to all departmental personnel.
Skills : Supervisor Skill, Data Entry, Ability To Install And Uninstall Different Programs, People , And Quickly Learn And Master New Technology. UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS, WINDOWS 2007-10. Microsoft Office Suites 2003-10 Including Visio, Lotus Notes, And One Note.
Description :
Handled technical troubleshooting within an enterprise environment, including systems crashes, slow-down and data recoveries.
Engaged and track first priority issues, with responsibility for the timely documentation, escalation resolution and closure of trouble tickets.
Supervised a large group of employees drivers in the Wrigley center.
Handled employee's concerns and conflict.
Answered customers call and assist them when needed.
Consistently recognised technical troubleshooting skills used rapidly and cost effectively to resolve challenging technical issues.
Used Great personality skill, communication skills, easily able to multi-task.
Experience
7-10 Years
Level
Management
Education
BA In Computer Networking Management
Package Center Supervisor Resume
Objective : Package Center Supervisor with 6 years of experience in Ensuring compliance with company policies and procedures, Ensuring proper storage of all packaging materials, as well as compliance with environmental regulations and safety standards, Managing department inventory levels to ensure adequate supply of packaging materials.
Ensured safety standards were met while maintaining a clean work zone.
Resolved customer concerns through inbound & outbound calling.
Assisted UPS employees with any issues on route or in the package center.
Managed time-cards for all employees.
Provided assistance to clients in the package center, sending & receiving.
Created multiple spreadsheets daily using Microsoft Excel.
Produced package labels & call tags using company resources.
Experience
2-5 Years
Level
Executive
Education
Diploma In General Graduate
Package Center Supervisor Resume
Objective : Diligent, self-motivated and valuable team member well versed in supervising, and efficiently managing multiple assigned tasks. Seeking a challenging and rewarding career applying a well rounded business acumen cultivated by my work experience.
Responsible for all customer service and payroll elements for a 100-employee operation center.
Identified service failures through various reports and customer concerns and addressed them with employees.
Consistently achieved 100% effectiveness in weekly payroll and 85% positive results out of a goal of 65% for driver follow-ups.
Recognised by District Finance Department for having zero payroll errors for quarter.
Recognised as best in class by District Security Team.
Provided full support for business manager and on-car operation supervisors with daily operation needs.
Supervised air operation, directed work of package drivers and gave area assignments to ensure perfect service.
Experience
2-5 Years
Level
Junior
Education
M.A.
Package Center Supervisor Resume
Summary : Package Center Supervisor is responsible for Supervising daily activities of drivers and package handlers to ensure that all assigned duties are accomplished safely and timely, Supervising typically work Monday through Friday however, weekend work may be required based upon location and business needs.
Designed methods to ensure efficient employee performance.
Submitted sales leads to increase company's market share.
Directed pre-work communication meetings with drivers and staff.
Communicated directly with customers to ensure service satisfaction.
Performed service recovery as necessary.
Performed daily data analysis to resolve operation issues.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Communications
Package Center Supervisor Resume
Summary : A dedicated, self-motivated, and results driven leader in management of multiple levels of a Fortune 500 company seeks a new opportunity to utilise extensive communication, logistics and customer service skills.
Skills : Quick books Pro Advisory, Microsoft Office.
Description :
Managed a team of 30+ workers.
Resolved workplace issues in accordance with management guidelines as well as Union law to maintain positive management/union relationship.
Directed drivers on proper delivery and pick-up procedure regarding various shipping options.
Completed daily on-call pick-up requests by dispatching to proper route driver Staffed and assigned workers to other areas when disruptions in coverage arose.
Updated and analysed evening reports for upper management, offered insight and early warnings when problems became apparent and communicated to the proper stakeholders in the value stream.
Addressed corporate concerns and messages for the center by handling conflicts face-to-face and via telephone; built relationships with customers.
Supervised Package Drivers and Clerical Employees.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science In Management
Package Center Supervisor Resume
Summary : Package Center Supervisor is responsible for Providing timely feedback on productivity levels to management, Monitoring quality standards by following established procedures and checking output on a daily basis, Providing oversight for associate training to ensure that new hires are trained according to company policies.
Assigned driver on call pickups and set meet points for drivers.
Ensured employees are working safely and productively while providing quality service.
Administered logistics to certify productive and timely service.
Increased sales as an Independent Sales Associates, by making cold calls to customers and selling them enhanced UPS software and shipping machines that would allow UPS and customers to track package information and send billing information via internet.
Transmitted messages to DIAD devices using the UPS ODS program.
Followed up with employees to assure UPS standards & procedures were followed.
Worked well under pressure.
Experience
7-10 Years
Level
Management
Education
High School Or Equivalent
Package Center Supervisor Resume
Summary : Package Center Supervisor is responsible for Developing and maintaining shift plans that meet production goals, including the number of packages produced per hour, Managing inventory levels to meet production plans, Training associates in all aspects of package production operations.
Skills : Inventory Control, Reporting Management.
Description :
Created and developed documents in Microsoft office suite which could include spreadsheet presentation, reports, letters, etc.
Supervising over 90 drivers, initiating routes and creating pick up orders for delivery drivers Monitoring driver activities, package movement, daily.
Located and attached appropriate files to incoming correspondence requiring replies.
Ensured quality standards are met in packaging department.
Managed inventory and supplies throughout the process.
Contributed to companys overall success by reporting on KPIs.
Completed monthly P&L statements for each department.
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