Description :

1. Contributed to parts department sales achieving new sales records for six months in 2014 with the best month in dealership history of $350,000.
2. Achieved maximum bonus payout level on multiple occasions throughout 2014.
3. Assisted in building a loyal base of repeat customers by capitalizing on a strong network of previous contacts and relationships in the automotive industry.
4. Extensively involved with inventory organization, shipping, and receiving, customer interaction, and problem-solving.
5. Assisting customers with any questions regarding parts installation or technical specifications.
6. Completed on going training from auto manufacturers to learn about new car models/technology and maintain annual recertifications.
7. Tracked incoming/outgoing parts, located out of stock parts, ensured prompt shipment of part orders, and coordinated communication with vendors/customers on part orders.

Experience

2-5 Years

Level

Junior

Education

GED

Description :

1. Maintains knowledge of various automobile models and their parts as well as where to research additional information when required.
2. Advices customers on prices and warranty benefits for parts purchased.
3. Accounts for total sales amounts and balances register for deposit into the main business account.
4. Works independently on determining needed automobile parts and outside research if not in stock.
5. Uses automotive catalogs to research parts for the specific automobile needing work.
6. Updates account information for customers on a database system to show new services provided and new parts billed.
7. Prepares orders for walk-in and over the phone customers as well as on-site Automotive Technicians.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Calm dissatisfied customers and resolve complaints Ensure that parts available are issued immediately.
2. Refer parts not available from stock to Parts Coordinator for checking/ordering from other branches, local purchase or emergency as per the procedure.
3. Maintain good relationships with Retail Customers.
4. Ensure that the Branches & Workshop Parts Service Counter is physically kept clean, presentable and conducive to customer satisfaction at all times.
5. Overall responsibility of Inventory, Logistics, and Procurement for all branches.
6. Prepares orders for walk-in and over the phone customers as well as on-site Automotive Technicians.
7. Greet and assist all parts customers via telephone and in-person to complete the sales of parts for all vendor lines available with confidence and satisfaction.
8. Count money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change as well.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Closely monitor the inventory of parts departments, maintain proper storage of parts, and assist with parts inventory management.
2. Strive to achieve the highest level of customer satisfaction as possible.
3. Recommends and sells related parts items as a service to our customers.
4. Work closely with all department staff to build incremental parts sales.
5. Greet and assist all parts customers via telephone and in-person to complete the sales of parts for all vendor lines available with confidence and satisfaction.
6. Count money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change as well.
7. Establish or identify prices of goods, service or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Experience

10+ Years

Level

Senior

Education

BBM

Description :

1. Demonstrate and master good communication skills, product knowledge and professionalism in the conduct of business.
2. Familiar with all makes, models, components, and nomenclature of parts for all O.E.M. and supply vendor products marketed by the company.
3. Able to ascertain the requirements of both internal and external customers and make every attempt to fill those needs as efficiently as possible.
4. Assist in verifying ''will call'' and ''backorder'' files weekly and return to vendors, or stock those items not required.
5. Stock items by unpacking, arranging, and placing items in bins and on shelves; adjust inventory system.
6. Receive returned items by inspecting items; returning payment; issuing credit; repacking and reshelving items; returning damaged items to the supplier.
7. Establish or identify prices of goods, service or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Applied wax to auto body and wipes or buffs surfaces to protect surfaces and preserve shine, using a cloth or buffing machine.
2. Cleaned upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices.
3. Applied revitalizers and preservatives to vinyl or leather surfaces, and treats fabrics with spot and stain-resistant chemicals to preserve and protect interior components.
4. Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
5. Stock items by unpacking, arranging, and placing items in bins and on shelves; adjust inventory system.
6. Applied paint to chipped body surfaces of the vehicle, using a container of touchup paint.
7. Applied dyes and reconditioning chemicals to vinyl tops of the vehicle to restore color and condition.

Experience

5-7 Years

Level

Executive

Education

HS

Description :

1. Ensured the absolute satisfaction of all customers through unparalleled product & service knowledge.
2. Created exceptional connections with vendors, customers & colleagues.
3. Road-tested new vehicles to provide the ultimate insight to a most discerning clientele.
4. Ordered inventory, scheduled deliveries & performed billing.
5. Monitor cameras of customers in waiting areas to enhance safety and minimize theft.
6. Created and maintained tracking logs of parts being ordered, picked up, shipped and returns.
7. Entrusted with verification of official documentation for the ordering process of keys.

Experience

10+ Years

Level

Senior

Education

Certification

Description :

1. Research customer parts request up to and including locating and acquiring parts upon customer approval.
2. Assisted on the service side helping the technicians with whatever they needed ranging anywhere from parts to supplies.
3. Made sure any parts given to the tech were properly billed to the proper repair order.
4. Received our daily stock order, matching parts received to our purchase order noting any discrepancies.
5. Put the parts away into stock and receive purchase orders into the computer system.
6. Monitor cameras of customers in waiting areas to enhance safety and minimize theft.
7. Created and maintained tracking logs of parts being ordered, picked up, shipped and returns.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Maintain the parts department in a clean and organized manner.
2. Accurately price parts and accessories using the proper pricing source and keep the computer system up to date.
3. Informing customers of any current specials.
4. Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
5. Meet and assist the customer in a courteous and professional manner providing them with the information they need.
6. Answer telephone calls promptly and provides professional service ensuring the customer's needs are met.
7. Ensure that incoming inventory is stocked in the correct location.
8. Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Selling parts to our internal customers such as our technicians and any other department.
2. In charge of our department when the manager is away and has to handle our orders and receipting throughout the day.
3. Gaining the respect and trust of all the employees interacted with daily as well as any wholesale account we have.
4. Answer telephone calls promptly and provides professional service ensuring the customer's needs are met.
5. Ensure that incoming inventory is stocked in the correct location.
6. Open the store and help salespeople, service advisors, walk-in customers, wholesale customers, and phone sales.
7. Investigated and resolved customer inquiries and complaints in a timely and efficient manner.
8. Applied paint to chipped body surfaces of the vehicle, using the container of touchup paint.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Greeted customers entering the store to ascertain what each customer wanted or needed.
2. Providing customer service in person, and or via telephone.
3. Shipping and receiving Prepare sales slips or sales contracts.
4. Recommended, selected and helped locate and obtain out of stock products based on customer requests.
5. Scheduled weekly inventory pickups and deliveries with vendors.
6. Investigated and resolved customer inquiries and complaints in a timely and efficient manner.
7. Routinely answered customer questions regarding merchandise and pricing.

Experience

0-2 Years

Level

Entry Level

Education

HS

Description :

1. Maintained knowledge of automotive systems and inform customers of basic technical information on their cars in person or via telephone.
2. Cut keys for a customer using a key cutting machine.
3. Received and filled telephone orders for parts.
4. Advised customers on substitution or modification of parts when identical replacements are not available.
5. Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
6. Working with all local body shops with wholesale items pricing and availability.
7. Applied dyes and reconditioning chemical to vinyl tops of the vehicle to restore color and condition.

Experience

2-5 Years

Level

Junior

Education

Diploma