Parts Manager Resume Samples

Description :

1. Managing multiple parts departments for two dealerships Audi and Porsche in one location and largest Subaru parts department.
2. Previously managed largest Nissan parts department in grand rapids for the same dealer group.
3. Increased sales by putting in place DMS parameters and building custom reports to bring the correct mix of inventory into stock.
4. Consistently training associates to achieve personal and departmental success.
5. Setting up interdepartmental instant messenger with technicians, service advisors, and counter advisors so all can communicate at their workstations to improve shop productivity and efficiency.
6. Running annual parts inventories at five different locations for the dealer group.
7. Setting up both departments for effective parts flow for easy timely picking of parts.
8. Keeping good communication with the service manager to make sure parts are ordered and on time.

Experience

10+ Years

Level

Consultant

Education

Diploma

Description :

1. Procured parts by issuing purchase orders to suppliers via the internet, email, phone, and fax.
2. Communicated with all personnel in the maintenance and other departments to ensure all part requirements are met.
3. Created and maintained required monthly reports including open and completed work orders.
4. Coordinated with the accounting department in processing and coding all invoices as required.
5. Maintained a positive and healthy relationship with current suppliers, constantly seeking opportunities with future suppliers where appropriate.
6. Evaluated parts pricing on incoming invoice transactions is charged correctly.
7. Adhered to the repaired stations procedures maintaining compliance with all rules applicable to company operations.
8. Performed quality assurance checks on all incoming and outgoing shipping of parts.
9. Communicated with suppliers/vendors when parts do not meet company standards, ensuring management is aware of these problem parts.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Serving as branch parts manager responsible for the efficient and profitable operation of the parts department.
2. Advising and making recommendations to the president and regional parts manager.
3. Organizing and conducting training programs for parts personnel as a department function or in conjunction with a manufacturer's representative.
4. Maintaining proper records and up to date organization charts, submit required reports, and conducts other administrative details as required by management.
5. Overseeing that authorized plans and programs are carried out by the department as to inventory levels, EQQ' s profit, warranty, customer satisfaction, service, and convenience.
6. Ensuring availability to adequate manpower at all times in order to maintain proper records, storage facilities, packaging, deliveries, and parts sales.
7. Evaluating the performance of parts personnel and make recommendations with regard to salary levels and compensation plans.
8. Making recommendations with regard to the stocking and sale of re-manufactured used or exchanged parts.
9. Keeping the sales department and customers informed regarding such programs, analyzing monthly emergency purchases.

Experience

7-10 Years

Level

Senior

Education

Bachelors of Science

Description :

1. Actively promoting and assisting dealer/distributor parts sales efforts on a regular basis.
2. Initiating the development of sales and merchandising programs on dealer/distributor level which are consistent with national standards and corporate guidelines.
3. Providing market analysis service to assist dealer/distributors in the development and execution of effective aftermarket parts marketing plans.
4. Monitoring performance and modify departmental efforts as required.
5. Regularly calling on end customers with dealers/distributor sales/service personnel.
6. Analyze customer needs to determine the effectiveness of aftermarket's support to end customers.
7. Analyzing dealer/distributor systems requests and questions to determine the complexity of issues and initiate appropriate regional or headquarters action.
8. Analyzing and forwarding as appropriate all dealer/distributor requests for technical/managerial training.
9. Actively promoting and supporting headquarters training programs and deliver personalized, on-site training as required.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Managed the parts department and handled all purchases and sales.
2. Maintained profitability and productivity of parts operations through effective inventory control procedures.
3. Worked directly with the service department to provide parts needed to complete repairs.
4. Handled the tasks of analyzing sales, expenses, and inventory monthly to achieve goals of profit.
5. Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.
6. Acted as interim manager in the absence of the other managers, assumed all duties required of those departments accurately executed all cycle returns, warranty returns, and dealer-to-dealer transfers.
7. Handled all customer complaints in order to ensure maximum customer satisfaction controlled over 20,000 items (heavy equipment parts).

Experience

2-5 Years

Level

Junior

Education

Mechanical Engineering

Description :

1. Coordinating marketing and sales promotions with appropriate company personnel.
2. Establishing individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals.
3. Monitoring and adjusting inventory to minimize obsolescence of parts in inventory.
4. Ensuring that all parts are properly tagged so that the dealership recovers full credit from the factory.
5. Controlling accounts receivables for the parts department.
6. Ensuring that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
7. Working with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
8. Analyzing departmental operations and storage layout and revising as needed for maximum effectiveness of inventory control, staff efficiency, and public display.
9. Directing parts delivery program to wholesale customers.
10. Maintaining delivery vehicles for the delivery program.

Experience

5-7 Years

Level

Executive

Education

Automotive Technology

Description :

1. Directing a team of 12-15 employees who are responsible for daily transactional work, customer interaction and coaching suppliers on process and procedure.
2. Contacting customers once their replacement parts resolution strategy has been finalized.
3. Delivering consistently on progress and KPIs, to Senior Manager and Director of the department.
4. Working cross-functionally with Boston-based teams to improve vendor relationships and processes.
5. Contributing to the development of tools and processes that make our teams and suppliers more efficient and effective while always remaining focused on the customer experience.
6. Assisting in planning long-term human resource needs for the Replacement Parts Operations team and participating in the interviewing/hiring process.
7. Analyzing and developing reports on monthly performance trends that clearly articulate milestones to senior leadership and establishes processes to continue improvement.
8. Growing junior members of the management team with coaching and regular developmental meetings and write and administer performance reviews.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Ensuring that all positions are properly staffed at all times. Managing all customer (both internal and external) concerns in a quick, efficient, and friendly manner.
2. Maintaining adequate Parts Inventory levels in fast-moving Parts categories.
3. Establishing vendor relationships to provide fast delivery, high quality, and low-cost parts.
4. Ensuring the team uses the Parts Sourcing Job Aid when sourcing parts from preferred vendors and aftermarket parts when appropriate.
5. Returning all obsolete and/or unused special-order parts in a timely manner
6. Adhering to all CarMax/government rules when managing EH&S records
7. Adhering to all Manufacturer policies and procedures. Participating and ensuring compliance of all Training and Process initiatives.
8. Ensuring positive associate engagement through consistent use of the Associate Care and Communication (AC&C) tools, such as round tables, one-on-ones, and Compass Engagement Meetings.
9. Driving team and store performance in maintaining all department metric goals.

Experience

5-7 Years

Level

Executive

Education

Certificate

Description :

1. Obtaining parts, shop supplies, and tools from vendors for multiple shop inventories and repairs.
2. Performing cost analysis of parts from multiple vendors to purchase parts at best prices.
3. Providing technicians with parts, shop supplies, and tools in a professional and expedient manner.
4. Developing and maintaining professional relationships with management, co-workers, and vendors.
5. Processing repair orders, purchase orders, invoices, backorders, checks, and credits on a daily basis.
6. Initiating EFS check process and issue checks for parts, shop supplies, and tools as required.
7. Contributing to the attainment of Company objectives through the efficient use of resources.
8. Fostering teamwork, collaboration, and improved communication between sectors.
9. Implementing improvements in the department based on Prevost’s business directions.
10. Promoting standardization and uniformity in management processes and practices.
11. Responsible for purchasing, parts counter, warehouse, parts orders, shipping & receiving, billing, inventory, customer quotes, returns, warranties, and more.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Determined replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
2. Examined returned parts for defects, and exchange defective parts or refunded money.
3. Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
4. Measured parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
5. Demonstrated equipment to customers and explained the function of equipment.
6. Discussed use and features of various parts, based on machines or equipment received payment or obtained credit authorization.
7. Worked with the service manager to ensure a timely turnaround of parts needed for internal jobs.
8. Relocated parts department to a new location configuring the layout, reassessing stocking levels and predicting needs for future growth.

Experience

0-2 Years

Level

Entry Level

Education

High School Diploma