A Passenger Service Assistant is a customer service representative who assists passengers using the transportation service. The job duties commonly listed on the Passenger Service Assistant Resume are – checking in passengers, handling baggage, making announcements, assisting with boarding and security; issuing tickets for passengers, assisting with check-in processes; processing luggage, ensuring that the baggage quantity complies with the airline’s restrictions; facilitating passenger boarding onto flights; controlling entrance based on the seating arrangements; and providing all needed information to the passengers.
These professionals are committed to creating a smooth and pleasant experience for the passengers. Employers also look for resumes with the following skills – superb customer service skills, attention to detail, exemplary customer service skills, cultural sensitivity, data entry skills; and familiarity with various tools such as passenger service systems, and baggage processing tools. A high school diploma or GED equivalent is needed to the very least. However, a relevant certificate related to passenger service will be advantageous.
Objective : Obtain a Passenger Service Assistant position with a successful company to gain work experience, with a goal to learn a variety of tasks that will aid in developing a long term career.
Certificated which would be really applicable to this job.
Attended Western Governor's University and 3 years of Information Technology and Software development.
Used computers for over thirty years Cashier Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers Assisted customers by providing information and resolving their complaints.
Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greeted customers entering establishments.
Assisted elderly and disabled passengers throughout the airport o Transporting passenger by utilizing wheelchair safely to/from airplane.
Experience
2-5 Years
Level
Executive
Education
BA
Passenger Service Assistant Resume
Objective : A Passenger Service Assistant professional with a passion for people and possess the ability to service the public with professionalism and spectrum effective skillsets within a work environment.
Skills : Hipaa, Microsoft Office, Customer Service, Teamwork, Organizational, Telephone.
Description :
Assisted and transported elderly and/or disabled airline passengers requiring wheelchair assistance at the Atlanta-Hartsfield Jackson Airport.
Employed quality customer service in daily interactions.
Willingly assisted unaccompanied minors from the arriving gate to parents, or to the connecting flight.
Accurately and efficiently assisted customers with attaining their tickets.
Provided quality and effective training and coaching to new co-workers.
Skilled Proficient in the following: Ability to work independently and as a team member.
Ability to use technology and Microsoft Office including word and PowerPoint.
Experience
2-5 Years
Level
Executive
Education
Diploma
Passenger Service Assistant Resume
Headline : As a Passenger Service Assistant, responsible for Maintaining vehicle cleanliness: interior and exterior, hand washing on-site, Maintaining vehicle readiness: fuel, tire pressure, service records, etc, and also Preparing and maintaining vehicle checklist, pre- / post-use.
Provided curb to curb assistance to passengers needing a wheelchair, including boarding and deplaning an aircraft.
Assisted with access to information for to visually or hearing impaired.
Maintained record keeping and service log receipts.
Assisted with unattended passengers every 30 minutes.
Responsible for cleaning and securing the inside contents of the aircraft.
Ensured the safety and comfort of passengers, helping them and any equipment from their home into the vehicle and off the vehicle as required.
Assisted elderly and disabled passengers throughout the airfield Transporting passengers by utilizing wheelchairs safely to/from airplanes.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Passenger Service Assistant Resume
Objective : Passenger Service Assistant with 2+ years of experience in Assisting in lifting passengers that require assistance getting in or out of their chair or seat, Promptly providing assistance and information to hearing and visually impaired passengers, Assisting passengers with their carry-on or gate-checked baggage.
Skills : Microsoft Office, Solidworks, Sharepoint Process Improvement.
Description :
Checked in bags, Assistance disabled passengers and minors on or off the plane or to their gates.
Assisted the passengers through all airport procedures including but not limited to documents preparing baggage claim.
Met disabled passengers at their flight and physically push them in a wheelchair to their next destination.
Provided exemplary service to passengers with impairments and/or disabilities through wheelchair and baggage assistance.
Maintained a clean and professional appearance, meet passengers in need of assistance such as wheelchair assistance and assist them to theirs.
Put into a leadership role where I dispatched personnel to these locations as well as for baggage services and was in a leadership role.
Assisted passengers that needed assistance throughout the airport.
Experience
2-5 Years
Level
Executive
Education
Diploma
Passenger Service Assistant Resume
Headline : To work in a lively and stimulating environment, which offers depth and diversity of exposure, enables me to learn and use my proficiencies for the best benefit of the organization. To take up challenging assignments and to contribute to the growth of the establishment, which in return builds my knowledge, experience, and my academic capabilities.
Handled Arrivals and Departures of both Jet Airways International and Domestic Flights.
Coordinated with the staffers for timely pick-up and drop-off of passengers from international to the domestic airport.
Coordinated with the shoppers.
Assisted passengers with luggage to the pick-up or shuttle area.
Maintained a professional appearance and behave in a professional manner at all times.
Helped passengers get through airport security.
Experience
5-7 Years
Level
Executive
Education
Diploma
Passenger Service Assistant Resume
Objective : Confident, well-spoken and organized, exemplary interpersonal skills, and able to communicate effectively, seeking a position where my experience with working with children, communication skills, and superior organization skills will be fully utilized. Interested in a position allowing increasing levels of responsibility; where I can further develop my skills as a professional and contribute to the growth and promotion of this company.
Skills : Customer Service, Cashier, Logistics.
Description :
Assisted passengers to their destination.
Greeted passengers Respond to inquiries and concerns Inspiring Bodyworks Inc.
Encouraged and motivated at-risk youth and teens Dance/Fitness Coordinator.
Conducted fitness and hip hop classes Assisted students with homework Clayton County Library System Mentor.
Encouraged and motivated at-risk youth and teens Dance/Fitness Coordinator- conduct fitness and hip hop classes Fulton County Schools Mentor - encourage and motivate at-risk youth and teens Assist students with homework.
Aided and assisted passengers with navigating O'Hare airport, to ensure a pleasant experience.
Worked cooperatively with a wide range of personalities Ability to lift up to 70 pounds Expressed excellent customer service skills Assisted passengers.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Passenger Service Assistant Resume
Objective : As a Passenger Service Assistant, responsible for Meeting inbound and outbound flights, escorting unaccompanied minors, Delivering forms assigned to flights. Delivers surveys to flights, Pushing, pulling, loading/unloading luggage from carts.
Skills : Quick Learner, Effective Time Management, Hard Worker, Multi-Tasker, Filing.
Description :
Maintained 80% and above boarding pass scan score at the end of the day.
Assisted at least 10 passengers per day.
Escorted and boarded people with disabilities, senior citizens, or minors traveling alone in a timely manner.
Assisted my passengers to rebook their flights if they missed it.
Always escorted passengers to their connecting gates on time even if they have a tight connection.
Assisted passengers in wheelchairs, who either can't walk very far, elderly, or disabled.
Assisted passengers who are visually impaired, or are hearing impaired.
Experience
2-5 Years
Level
Executive
Education
BS In Accounting
Passenger Service Assistant Resume
Objective : Motivated to become part of a team, to take new responsibilities, and to learn new skills in order to enhance my office knowledge and experience. Willing to share my skills and professionalism with your team. In need of an advanced firm that will match my passion with opportunities to learn and progress in this profession.
Skills : Cashiering, Cooking, Prepping, Light cleaning, Knowledge of Medical Terminology, Office Automation, Anatomy and Physiology, Pathophysiology, Microsoft Office, Medisoft, ICD-9 Coding, CPT Coding, HCPCS Coding, Basic and Advance Coding, Meditech.
Description :
Transported elderly and unoccupied minor passengers on and off of flights, throughout terminals, and assisted with carry-on luggage.
Responsible for passenger safety, punctuality, as well as transporting minors to the supervisory pod.
Assisted as many passengers throughout the day as possible within time constraints and schedules.
Required strong attention to detail.
Received on-the-job safety training in compliance with national safety standards.
Provided boarding assistance to elderly, sick, or injured people.
Opened and closed doors for passengers.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Passenger Service Assistant Resume
Objective : Seeking employment that allows me to grow professionally and become a valuable asset to a solid company while allowing me to enhance my current skills, with the opportunity for growth and stability.
Skills : Communication Skills, Teamwork, Learning, Interpersonal Abilities.
Description :
Greeted and helped check-in airline passengers and their baggage.
Get passengers through checkpoints and terminals quickly and safely.
Assigned transport of special needs passengers including the disabled parents with infants senior citizens etc.
Assisted passengers on arriving domestic and international flights Assisted unaccompanied minors (UMC).
Helped passengers track down missing luggage.
Informed passengers of flight gate numbers.
Provided wheelchair assistance to passengers in assisting to their gate, using the restroom or getting food, assisting on/off the aircraft, taking to baggage claim, and assisting with luggage.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Passenger Service Assistant Resume
Headline : Highly qualified Passenger Service Assistant position with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
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