A Passenger Service Supervisor handles passenger services mainly at airports. The job description entails taking responsibility for the smooth running of passenger services. Typical work activities listed on the Passenger Services Supervisor Resume include the following – managing passenger services staff, allocating staffs to jobs on a rota basis; providing cover for staff members during sickness and holiday; supervising the check-in process and ensuring that correct procedures are followed; dealing with passenger complaints, supervising the handling of lost, damaged and misdirected property on behalf of airlines; recruiting and training staff; and helping passengers who are facing delays, including arraign refreshments, meals, and accommodations.
The most sought-after skills for the post include the following – familiarity with the airport rules and regulations; knowledge of check-in and ticketing computer systems and procedures; deep familiarity with emergency and evacuation procedures; general administrative and documenting skills; and the ability to cope with stress. A degree is commonplace among job applicants.
Objective : As An Passenger Service Supervisor, responsible for all aspects of the passenger experience, including baggage, check-in, ticketing, and boarding. The Passenger Service Supervisor will provide a high level of service with a focus on customer satisfaction and ensure that every passenger is assisted in a timely and efficient manner.
Oversaw all transportation and contingency movement supporting the Joint Chief of Staff, directly impacting operation ENDURING FREEDOM.
Teamed with Royal Australian Air Force to mesh cargo arrival.
Supervised and directed the work of all passenger service agents on your shift as they check-in passengers and luggage and addressed passenger questions and concerns.
Managed passenger service agent manpower to ensure adequate staffing on your shift.
Served as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers.
Conducted on-the-job training for new team members.
Observed and enforced all safety regulations and company policies.
Experience
2-5 Years
Level
Executive
Education
Diploma
Passenger Service Supervisor Resume
Summary : Dynamic Passenger Service Supervisor Professional with a proven record of top performance in recruiting, screening, training and placing professional, managerial, and technical candidates. Committed to exceeding performance expectation. Excellent communication and problem resolution skills, energetic motivator. Computer proficient.
Skills : Cosmetology, Customer Service, MS Office.
Description :
Acted as a passenger service supervisor; excelling in all aspects of customer service, passenger handling, and conflict management.
Identified and sought out the most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations.
Served as an operational expert.
Coordinated and executed irregular operations plans.
Handled all facets of work associated with customer service, including ticketing/reissues, gates, reservations, and being visible for all customers, concentrating on the elite passengers.
Proactively greeted customers, assess their needs, explain Delta's available technology alternatives, and direct them appropriately.
Positively impacted customers' use of airport technology and ensure a better, faster, and friendlier airport experience for all customers.
Experience
7-10 Years
Level
Management
Education
BA
Passenger Service Supervisor Resume
Objective : As a Passenger Service Supervisor, responsible for Managing Passenger Service Agents, Respond to requests and inquiries from the Zone Controllers, Load Planners, and Passenger Planners in the Tower, complete paperwork, log books, and daily activities reports and complete Passenger Incident Reports as needed.
Skills : Microsoft Office, Forklift Operator, Aircraft Loading Equipment Operator, Integrated Computerized Deployment System, Global Air Transportation Execution System.
Description :
Answered inquiries regarding information such as schedules, accommodations, procedures, and policies.
Examined passenger documentation to determine destinations and to assign boarding passes.
Provided boarding or disembarking assistance to passengers needing special assistance.
Checked baggage and cargo and direct passengers to designated locations for loading.
Announced arrival and departure information, using public address systems.
Traced lost, delayed, or misdirected baggage for customers.
Prepared reports to provide answers in response to specific problems.
Experience
2-5 Years
Level
Executive
Education
G.E.D.
Passenger Service Supervisor Resume
Headline : Seeking a Passenger Service Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Responsible for providing high levels of customer service during regular and irregular operations.
Managed staff of up to 20 employees.
Required to pre-plan and organize for normal operations, but also react and adjust quickly when things didn't go as planned.
Selected to a team responsible for interviewing and selecting candidates for promotion.
Achieved 95% on-time departure rate while processing 300K passengers and 99% on-time rate for 400K passengers routed to worldwide locations.
Recipient of executive award for outstanding performance and dedication during the assignment in an austere environment.
Assisted in the administration of payroll; completes shift paperwork and administrative functions.
Experience
5-7 Years
Level
Executive
Education
MS
Passenger Service Supervisor Resume
Objective : Seeking a full-time time Passenger Service Supervisor position as a receptionist where I can utilize my communication and problem solving skills to contribute to the success of the organization. I am a skilled communicator with proven personnel administration expertise. Unique blend of managerial and hands on experience acquired over my four years in the United States Navy.
Skills : Microsoft Word And Excel, Customer Service, Employee Relations.
Description :
Led up to 19-person team, verifying travel documentation, and determining eligibility for passengers.
Processed passengers; ensured compliance with TSA security requirements; coordinated extensively with other departments to ensure timely departures.
Oversaw preventive maintenance for 27 vehicles worth $3M; operated Global Air Transportation Execution System (GATES).
Ensured delivery of cargo to aircraft.
Managed $172K equipment account.
Trained and developed assigned team members.
Assigned to the 9-month project as movement coordinator supervisor in Iraq, leading a 4-person team to book military aircraft for passengers and cargo; served as GATES and Computer Service Administrator.
Experience
2-5 Years
Level
Junior
Education
MS
Passenger Service Supervisor Resume
Headline : As a Passenger Service Supervisor, responsible for Monitoring and enforcing safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, DGS policies and safety procedures, and all applicable laws.
Skills : MS Office, Management Skills, Communication Skills.
Description :
Responsible for supervising employees on assigned shifts to ensure the daily activities are performed safely and efficiently, while also servicing the aircraft to achieve on-time departures.
Supervised and coordinated the daily activities of employees to ensure a safe and effective operation.
Monitored and enforced safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, policies and safety procedures, and all applicable laws.
Responsible for shift schedule to include: work station assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employee vacations, and shift rotations.
Enforced company policies and procedures, including disciplinary action, promotes policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
Scheduled and conducted shift meetings; communicates with station manager about problems or issues.
Trained, coached, counseled, and mentored employees in compliance with policies and procedures.
Experience
5-7 Years
Level
Executive
Education
GED
Passenger Service Supervisor Resume
Objective : Highly qualified Passenger Service Supervisor with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and would excel in the collaborative environment on which your company prides itself.
Forecasted and de-conflicted flight schedules to ensure equipment backlog requirements and local training missions are met.
Coordinated Air Mobility Command mission-capable aircraft parts (MICAP) & hazardous shipments.
Notified down-line stations.
Teamed with the Denton program to coordinate airlift support for clothing, food, and medical equipment that aided 23 nations.
Aggressively sought airlift opportunities and coordinated 237 tons of cargo with return mission legs which saved the Department of Defense $105,000 in transportation cost.
Displayed a positive image of Delta at all times.
Assisted with all passenger service duties (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams) as needed.
Experience
2-5 Years
Level
Executive
Education
Diploma
Passenger Service Supervisor Resume
Objective : Seeking a full-time Passenger Service Supervisor position within a company that offers growth opportunities and allows me to utilize my leadership skills and past job experience.
Skills : MS Office, Supervising Skills, Service Coordinator.
Description :
Oversaw wheelchair attendants, ticketing, baggage handling, and arrival and departure services.
Directed agents to efficiently complete the tasks as directed and within established company standards.
Monitored and/or conducted required training of personnel.
Provided general customer service and information to passengers.
Supervised the cabin crew cleaning team to ensure a quick turnaround and clean airplanes.
Produce all required, work-related documentation.
Complied with all federal, state, municipal, airport authority, and carrier security requirements.
Experience
2-5 Years
Level
Executive
Education
MS
Passenger Service Supervisor Resume
Summary : Highly experienced Passenger Service Supervisor with over 13 years of success in airlines/aviation industry. Demonstrated abilities in supervision, administration, customer services, project development, relationship management, and passengers' support. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions.
Promoted from a category B Airport: Los Angeles International Airport (LAX) to a category A Airport John F.
Provided 24-hour transportation services for United States military and State Department personnel.
Effectively prepared annual performance evaluation interviews for employees, and implement presentations for new procedures using PowerPoint.
Regularly addressed passengers' concerns about delays, cancel flights and resolve the issue, and deliver strong leader of customer support staff.
Skillfully investigated and resolved customer inquiries/complaints in an empathetic manner.
Successfully solved customer issues, and resolve employment-related disputes through proactive communication.
Effectively supervised a team of 20 area associates.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Passenger Service Supervisor Resume
Objective : Passenger Service Supervisor with 4+ years of experience in Training, coaching, counseling, and mentors employees in compliance with DGS policies, procedures, and practices. Experience in Assisting in the administration of payroll; completing shift paperwork and performs other administrative functions.
Skills : Novak, QuickBooks, Pentagon, Flt Plan.
Description :
Assisted Station Manager of Customer Service with arriving and departing flights at Fort Lauderdale Hollywood International Airport.
Proficient in all procedures associated with ticket counter, gates, and baggage service.
Successfully handled employee staffing, training, and development.
Created monthly and yearly employee evaluations.
Effectively prepared employee time cards and work schedules.
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