Description :

1. Received, examined and adjudicated application for the issuance, amendment and replacement of passports forwarded by acceptance agents or presented by applicants or applicant representatives.
2. Reviewed applications for completeness, affirmation of truthfulness, presence of required entries, signatures and photographs, and inclusion of application fees in the appropriate amounts.
3. Examined evidence of citizenship submitted with application to determine and judge authenticity and adequacy in relation to the requirements of law, regulation and procedure to the issuance of passports, and to confirm the facts as recorded on applications.
4. Served as an expert on passport adjudciation when guidelines are inadequate or uncertain.
5. Adjudicated applications and authorizes the issuance of passports in cases of gaps or conflicts in citizenship evidence if, in the judgment of the incumbent, available evidence or circumstances support the issuance of the document.
6. Used extensive data bases such as TDIS, Plots, and Piers which were necessary to perform a substantial range of functions within each package for the production of correspondence, spreadsheets, work within the automated database entering various data.
7. Streamlined the asset management function using excel and word to provide detailed and comprehensive reports concerning the disposition of new and excess-ed equipment The majority of my work is done independently, under pressure to meet deadlines while adjusting priorities to accomplish goals.

Experience

5-7 Years

Level

Executive

Education

Master's In Business Administration

Description :

1. Analyzed, and recommend changes and solutions to problems in administrative procedures to establish practices and procedures to meet new or changing situations.
2. Instituted the change in policy of accepting faxes of vital documents during an unprecedented surge in volume pursuant to the Western Hemisphere Travel Initiative phase one in the spring.
3. Facilitated travel for thousands of US citizens who had their original submitted vital documents secured in Federal government offices but inaccessible in a timely manner.
4. Standardized concepts I follow are the internal controls guidelines established by headquarters.
5. Controlled need to be followed daily and specific procedure dictates what and how processes are to be completed.
6. Watched and reported violations of established internal control practices and when necessary recommended changes to address new issues or processes.
7. Worked knowledge and training in the Microsoft suite of software, specifically word, power point, excel, publisher, and outlook.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Handled Careline escalations Responding to applicants regarding status of applications upon receiving the list from 'Careline' via phone or email Escalating the application.
2. Completed the Passport Nationality Course  Completion of job shadowing with the Washington Consular Office Completion of RTC training courses: Effective writing, Communication and assertiveness, and Performance Management for Job Holders.
3. Reviewed, processed, and approved United States Passport applications and examine documents for entitlement and authenticity in compliance with U.S. regulations, laws, guidelines, and discretions.
4. Prevented Passport Fraud and Preserved the Integrity of the Process by completing intensive research/training to consistently maintain current knowledge/facts of passport trends/changes, examining evidence of citizenship for validity, and determining the citizenship/identity of applicants; Recognized for an Imposter Referral that Led to an Arrest.
5. Traveled Overseas to United Arab Emirates and Kenya to view/analyze operations.
6. Resolved Simultaneous Issues with a Series of Proactive Actions; researched setbacks at other offices to assist in urgent passport situations and resolve discrepancies confidentially and within all guidelines.
7. Resolved a Holdup with a Newlywed to Allow Travel for Honeymoon.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Communicated with other posts and the UK via fax,phone or email, relating to case work, current or previous Sending out copies of files, LSO1 forms or any other information.
2. Collected applications that have been cashed.
3. Returned incomplete applications to the applicant with a letter of explanation.
4. Pulled and refiled of PAFS.
5. Provided accurate figures on hours worked on a monthly basis via 'Flexi sheet' and 'Compass' Correct upkeep of timecard.
6. Standed in for absent colleagues and helping out wherever needed.
7. Scanned, data entry and the printing of UPS labels Use of 'Genie' 'Omnibase' and 'Compass' software.

Experience

5-7 Years

Level

Junior

Education

MS

Description :

1. Hired as a full-time employee by the Department of State and rapidly advanced from GS-7 to a GS-11 position with senior leadership and administrative responsibility for receiving and examining passport applications to evaluate the completeness, signature, and affirmation of the truthfulness of statements contained in the application.
2. Utilized knowledge of passport and citizenship laws, regulations, court decisions and directives to examine the evidence of citizenship submitted with the application to establish its authenticity and adequacy in relation to the requirements of law and the facts set forth in the application.
3. Composed correspondence to applicants requesting additional information/documentation if necessary and explained the need for and potential sources of evidence to support claimed citizenship.
4. Performed basic accounting functions to verify all applications were included and fees were correct; created batches of applications using scanners; reviewed photo images using PC and performed data entry functions.
5. Utilized proper adjudicative procedures to review passport applications; recognized genuine documents from counterfeit ones; identified suspected fraud by examining applications for fraud characteristics; and referred cases to the Fraud Prevention Manager.
6. Determined rejectability of readable passports.
7. Interfaced with computer system to open and close batches.

Experience

10+ Years

Level

Senior

Education

MS

Description :

1. Provided expedited passport services for citizens with immediate international travel Passport Specialist CONTACT Passport adjudication: Reviewing passport applicant's information, using computer systems linked to other federal agencies and the courts in order to screen unqualified applicants with outstanding child support, warrants and those on terrorist watch lists.
2. Conducted brief verbal interviews of passport applicants, using Bloomfield, MI experience and skills, watching and interpreting facial expressions and body language in response to questions about their international travel, the destination and purpose of the 248.935.1945 trip.
3. Referred suspected drug traffickers and terrorists through interagency systems.
4. Experienced corresponding with the legal advisers from the State SECURITY / LOSS PREVENTION Departments Washington D.C. office of Consulate Affairs for final decisions on complicated custody cases, suspected child abduction situations, clearing child support and outstanding Experience and education in Criminal Justice, warrant holds.
5. Referred fraudulent cases with supporting research evidence to Diplomatic security and fraud prevention, including high Security for a decision to move forward with prosecution attempts.
6. Seasoned manager of employees in the public GLP & ASSOCIATES - Farmington Hills, MI and private sector, and required to acquire Insurance and brokerage firm devoted to providing insurance, annuities, investments for and maintain public trust and secret-security retirement and estate planning.
7. Printed and verified passport books; provided guidance, support and adjudication of complex issues as presented by subordinates and contract management team.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Analyzed, examined, and established sufficiency of citizenship evidence to resolve cases.
2. Recorded and processed citizenship and identification documents.
3. Promoted and maintained good public relations on behalf of the agency.
4. Reviewed customers' travel plans to determine the priority of service and administer acceptance oath to customers.
5. Accepted, adjudicated, and authorized passport applications for issuance to eligible American citizens and nationals in accordance to U.S laws and regulations.
6. Inspected, evaluated and examined documentation submitted by U.S.
7. Championed and Coordinated Multiple Special Programs throughout the Houston Passport Agency; managed ie event logistics (location/agendas/catering/transportation/lodging/dec o r/atte ndance/event u ppl s nd andout s), recruited volunteers, and served as the event liaison to disseminate information between staff members and executive management.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Clearly and carefully wrote formal letters of requests for documents and other information along with the explanation in detail on all rejected passport applications.
2. Managed the receiving, sending, and tracking of more than 150 FedEx packages in a daily basis.
3. Monitored and manifested all outgoing and incoming passports.
4. Cultivated positive relationship with clients by answering their questions, attending to emails, and explaining agency suspensions.
5. Regularly updated the online tracking system for the receipt, processing, and shipping of all highly sensitive documents.
6. Made sure that all correspondence faxes were scanned and directed to appropriate departments in four different states.
7. Processed 1500 passports in a six month period by comprehensive analysis of applications to reduce returns.

Experience

5-7 Years

Level

Executive

Education

MS

Description :

1. Reviewed over 1000 images for passport applications ensuring the photos met the standards set by the Department of State for a quality passport photo.
2. Trusted to keep information obtained at work privately and while at work do the best to protect the identity of the applicants.
3. Completed high-volume of workloads for passport and visa applications.
4. Supported various agency departments in image review and data entry.
5. Managed administrative practices, mail processing, and handling of sensitive documents.
6. Cashiered and public counter info and will call duties as needed.
7. Conducted three eight-hour training sessions for out-of-state acceptance agents.

Experience

10+ Years

Level

Senior

Education

Master's

Description :

1. Operated various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.
2. Utilized the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, quality control, generate mailing labels, and sort and affixing postage to sealed envelopes.
3. Performed searches for customer passport applications, as requested.
4. Contacted customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC). 
5. Generated Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.
6. Followed a pre-set pattern for document sequencing.
7. Filed to insert and retrieve applications packages from file cabinets.

Experience

5-7 Years

Level

Executive

Education

Human Resource Management