A Patient Access Lead is hired to oversee the daily operations of specific work units within the patient access department. Typical work activities associated with the role are listed on the Patient Access Lead Resume as – providing leadership coverage and presence to the registration and admissions work units; ensuring effective operations through organizing, scheduling, and monitoring workload; and providing general assistance to the registration and admissions team. Other duties are stated as – training new staff; completing quality improvement and productivity activities; obtaining and verifying patient identity; processing discharges and readmission requests; and providing patients with information on the financial assistance policy and application process.
Qualifications that can highlight a resume are – registration experience, knowledge of medical terminology, knowledge of HIPAA, understanding of the health care industry, knowledge of private medical insurance reimbursement and billing procedures, and the ability to maintain composure when faced with difficult situations. A degree in a relevant field is mandatory.
Objective : Responsible for Promoting customer service which meets and exceeds expectations of all customers, Creating an environment that enables others to act and inspires a shared vision.
Skills : Microsoft Office, Medical Terminology, Medical Billing, Office Equipment.
Description :
Obtained, verified and recorded all patient information through the registrations process to ensure proper records for all services received.
Provided support for scheduling and ordering of miscellaneous exams when necessary.
Maintained confidential patient information and responsible with patient reception, direction and correspondence.
Welcomed patients and accurately entered their information to the patient tracker system for the facility.
Verified the patient's identification.
Used proper identification and greeting when answering phone call Patient Registration: Collects all patient demographics in an accurate and efficient manner.
Obtained all signatures on appropriate paperwork.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Patient Access Lead Resume
Objective : To continue my career in the Patient Access Lead not only helping others, but using my skills and knowledge to continue a long relationship with a company and achieving self-gratification in a job well done.
Skills : Word, Microsoft Office, Customer Service.
Description :
Responsible for supervising, guiding and motivating the Patient Access Department within the Conroe facility.
Weekly and Monthly Reported, managed overtime, staff changes/new hires, weekly deposits, Cash Flow reviews, all PAR scheduling, PAR Monthly facility meeting, ED McKesson reports, SOX reviews and participated in all mock codes, disaster drills and CPR mannequin training.
Assisted in opening 7 brand new facilities within the Houston area.
Responsible for supervising, guiding and motivating the Facility Resource Department within the assigned zone.
Responsible for 7 different facilities, in interim and trained new Zone Managers.
Ensured a valid order is in the system.
Ordered additional testing if needed (labs and/or imaging).
Experience
2-5 Years
Level
Executive
Education
Bachelors
Patient Access Lead Resume
Objective : A motivated individual who is dependable in every aspect of the word. I can assure you with the utmost confidence that your valuable time and effort has not been wasted in my consideration, as I promise to be an asset to our business in whichever position you see fit.
Entered data for reports, production items, and inventory.
Helped plan and organize company functions.
Answered the telephone and represented the company in a professional and businesslike manner.
Successfully implemented new registration (QuadraMed/Affinity) application to hundreds of registration staff including satellite locations.
Prepared training manuals & taught classes.
Formulated, wrote, and implemented new registration policies and procedures.
Experience
2-5 Years
Level
Junior
Education
GED
Patient Access Lead Resume
Summary : Patient Access Lead professional offering management and patient intake skills; knowledge of insurance, strong planner and problem solver who readily adapts to change. Works independently and exceeds expectations.
Skills : Medical Customer Service/medical Reception Supervisor.
Description :
Admitted Department Oversee patient intake for outpatient surgery, inpatient surgery and scheduled procedures.
Verified insurances for every account and obtaining authorizations for all accounts.
Worked very closely with doctor's offices and interact with patients on a daily basis.
Verified and processed insurance for all surgery procedures, including offering financial counseling for patients.
Assisted doctors and their staff by working on obtaining authorizations for their patients so they can have their scheduled procedures performed at our facility.
Explained benefits to patients and notify them of any changes with their appointments.
Assisted with scheduled surgery accounts by verifying insurances and obtaining the needed authorizations for the scheduled patients.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Patient Access Lead Resume
Summary : To obtain a Patient Access Lead position in an establishment that utilizes job training to promote individual opportunity and professional growth while making a positive contribution to the organization.
Skills : Department Lead/Medical Insurance.
Description :
Certified Revenue Cycle Representative (HFMA Certification) Use of Patient Data and Patient Accounting Applications that utilize an HL7 interface.
Audited, inspected and corrected of data for proper billing and claim payment.
Educated and trained of staff based on audit findings for consistency in the registration process, and department scores.
Performed multiple assignments under pressure and consistently meet deadlines.
Investigated information by multiple resources.
Highly organized and dedicated with a positive attitude.
Tracked of production on multiple daily reports.
Experience
10+ Years
Level
Senior
Education
MS
Patient Access Lead Resume
Headline : Driven and accomplished Patient Access Lead with over nine years of experience in a fast-paced hospital environment, Accountable and responsible with a strong focus on financial viability and exceptional customer relations.
Skills : Basic Knowledge Of Medical Billing, ICD9 & ICD10 Codes.
Description :
Monitored effective working of all technical activities for various referrals and completed required documentation for same.
Evaluated benefits and eligibility of all patients for reimbursements and verified accounts with appropriate sources.
Maintained and updated information regularly on Hospital information system and recorded all details of patients.
Prepared and revised staffing schedule on regular basis and evaluated work of all employees.
Coordinated with patients and scheduled routine visits as required.
Managed all data regarding admissions and updated discharge of automated systems.
Performed research for automated systems and verified licenses.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Patient Access Lead Resume
Summary : As a Patient Access Lead, responsible for Determining insurance eligibility, coverage levels, and billing requirements for patients. This requires the use of internet sites, computer links, and electronic data exchange software.
Skills : Planning Skills, Administrative Skills.
Description :
Participated in various improvement activities Administered all interviews for patients and emergency care patients.
Assisted customers with explaining all hospital policies and obtained required signatures.
Cash handled including posting payments, balancing daily collections and daily deposit for company.
Performed insurance verification (NEBO & Passport) for High dollar procedures, and inpatient accounts.
Performed internal audits on inpatient accounts, made necessary charges regarding correct room charges, and patient service types.
Attended meetings as required.
Enhanced professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Patient Access Lead Resume
Summary : To obtain a Patient Access Lead position that utilizes and further develops my customer service, managerial, multi-tasking, and computer skills while allowing me the opportunity to develop, grow and advance within your company.
Skills : Management, Patient Care.
Description :
Confirmed/verified insurance benefits with appropriate carrier via on-line portal or telephone inquiries.
Counselled patients regarding insurance coverage and expected financial liability.
Acted as a resource to address patient's or family's needs or concerns.
Determined appropriate and effective course of action.
Generated and completed as necessary forms and communicate them to patient.
Obtained signature of patient or family member for consent to treatment and financial responsibility following HIPAA rules.
Collected and recorded patient payment including coinsurance, copayment and deductible.
Experience
10+ Years
Level
Senior
Education
Associate In Computer Management
Patient Access Lead Resume
Headline : To obtain the Patient Access Lead position that will enable me to utilize my strong leadership, customer service, collections, organizational, quality, and technical management knowledge and training.
Skills : Coordinating Skills, Financial Skills.
Description :
Determined financial clearance for each patient and referred patients for financial counseling as necessary.
Trained new hires.
Ensured schedule coverage.
Assisted employees with irate customers.
Accurately interpreted managed care contracts.
Worked claims workflow/payments reports and denials.
Collected on past due accounts.
Experience
5-7 Years
Level
Executive
Education
A.A.S. In Computer Information Systems
Patient Access Lead Resume
Objective : Dynamic and energetic professional with successful experience and a resourceful problem-solver with a proven ability to analyze and identify situational needs and expectations, developed an innovative strategy which is planned, organized, and executed, resulting in a positive, turn around situation Outstanding interpersonal relations and communications skills with demonstrated ability to relate to peers, clients, professionals and management.
Skills : Management, Skills, Training Skills.
Description :
Oversaw registration functions, patient admittance and registration, staff scheduling, maintaining patient record, enforcement of compliance standards for department, maintained safe and high quality work ethics.
Conducted interviews for opened position, created and Maintains appropriate staffing levels in accordance to department guidelines Financial Counselors and Cashier and answers all insurance verification, patient/family and M.D.
inquiried satisfactorily on a daily basis as per department policy and procedure.
Reviewed, audited and updated demographic/insurance information on registrations processed, for quality and productivity standards.
Trained, oriented, assigned and evaluated department staff either directly and/or through subordinates.
Monitored daily operations by ensuring department equipment and supplies are maintained at acceptable budget levels.
Acted as a continual resource person by maintaining working knowledge of policies and procedures and staying current on all insurance/HMO/government program requirements.
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