The Patient Access Team Lead is responsible for training new staff, assisting in the planning and development of training materials, and assisting in the development and implementation of quality assurance processes, and serving as a resource to staff. Other related duties are listed on the Patient Access Team Lead Resume as – training new staff, completing quality improvement; serving as resource expert; reviewing training materials; managing and monitoring all assignments; a gathering correct information to ensure accurate billing and reimbursement through patient financial services, obtaining identification and insurance information from each patient, and processing payment collection.
Hiring employers prefer someone with the following skills for this role – solid knowledge of HIPAA; experience in training staff, experience in leadership skills, knowledge of Medi-Cal; the ability to maintain composure when faced with difficult situations; and the ability to handle confidential information. A health-care administration qualification will be useful for this post.
Objective : Ambitious and dedicated Patient Access Team Lead Professional with extensive experience working with community organizations, government agencies, unions, and healthcare professionals to ensure the highest quality of patient care, while driving cost-effective process improvements across all operational aspects.
Skills : Customer service, Leadership and supervisory, Complex problem-solving.
Description :
Analyzed and evaluated the effectiveness of the program and organizational procedures in achieving established goals and objectives.
Supervised 21 registration staff members 24/7.
Developed life cycle cost analysis of annual budgets and executing fiscal assessments of current and future agendas and budgets.
Counseled on the allocation of work among employees and departments and the appropriate staffing.
Made recommendations on the convincing benefits of automation to improve the efficiency of administrative support and department operations.
Appraised and counseled on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation.
Studied reports on program workload figures and production rates and determine the extent of deviation from established goals and requirements.
Experience
2-5 Years
Level
Junior
Education
BS In Health Care Administration
Patient Access Team Lead Resume
Objective : A Patient Access Team Lead position within an organization that utilizes my knowledge, skills, and abilities. A freelance photographer, see customers as guests and have a vast knowledge in the medical field. I'm well rounded with an excellent personality.
Skills : Team Work, COllaborative Skills.
Description :
Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor.
Provided assistance to staff level employees as necessary to insure compliance with department policies and procedures.
Assisted supervisor with staffing, report reconciliation, QA process, and other duties as assigned.
Trained in coding, billing and insurance submission.
Handled rejected procedures from Insurance companies but using various programs.
Reviewed reports, audited and other information to evaluate the training programs effectiveness and improve efficiency.
Interviewed and observed operating personnel to collect information on and produce charts showing workflow patterns, lines of authority, or organizational layout.
Experience
2-5 Years
Level
Executive
Education
B. S. In Psychology
Patient Access Team Lead Resume
Headline : To work for a progressive employer, where I can utilize my customer service and interpersonal skills to provide the highest level of care.
Skills : Microsoft Office, Quality Assurance, Data Entry, Data Analysis, Logistics Management, Medical Billing.
Description :
Greeted and entered patients into MEDITECH/HCIS.
Obtained and verified identification and health insurance coverage and eligibility.
Updated patient demographic information at bedside, receives consents and authorization for emergency medical treatment.
Calculated and collected copayments and deductibles for medical treatment.
Verified EMS arrival mode, occurrence codes and insurance plan co-pay and deductible rates.
Identified problems and reported trends to Director and Department Manager.
Recommended training and education programs, process improvement programs and other program developments.
Experience
5-7 Years
Level
Executive
Education
General Education Diploma
Patient Access Team Lead Resume
Headline : Responsible for Managing 7 & Co-Managed 54 staff in a busy 60 bed ER Dept. Providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor and Director. Developing new methods to reduce data discrepancies and improved staff efficiency. Ensuring staff compliance with department policies and procedures, according to OSHA, AHCA, and HIPPA standards.
Skills : Proficient In Microsoft Office Suite, Adobe Acrobat Pro, Meditech.
Description :
Managed 7 & Co-Managed 54 staff in a busy 60 bed ER Dept.
Provided feedback on daily registration processes and staffing issues to the Patient Access Supervisor and Director.
Developed new methods to reduce data discrepancies and improved staff efficiency.
Ensured staff compliance with department policies and procedures, according to OSHA, AHCA, and HIPPA standards.
Assisted supervisor with staffing, report reconciliation, Quality Assurance process, and other duties as assigned.
Assumed On-call responsibilities to ensure adequate staffing and problem-solving.
Worked closely and professionally with nursing, doctoral, & ancillary departments to maintain a teamwork approach.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Psychology
Patient Access Team Lead Resume
Summary : Patient Access Team Lead with 10+ years of client-facing experience, administrative support skills and knowledge of federal and regulatory practices.
Skills : Computer Literate In PowerPoint, Internet Navigation, Social Media Sites, And Email Systems, Tolerant And Flexible, Adjusts To Different Situations, Problem Analysis, Use Of Judgement And Ability To Solve Problems Efficiently, Strong Verbal And Interpersonal Skills.
Description :
Assisted with the on-boarding and orientation process for new hires by providing a complex overview of emergency room registration and patient access functions.
Provided leadership to 12 admission staff related to account registration and collection practices.
Streamlined the registration process which increased staff productivity to 25-32 account registrations per 8 hour shift.
Increased Point of Service collections by 50% averaging $250 - $500 per registrar per shift.
Decreased missed patient registrations by 70%.
Accurately registered 35-40 patients for emergency room visits and hospital admissions.
Collected 50% of patient financial liability at the Time of Service.
Experience
10+ Years
Level
Senior
Education
Master Of Arts In Liberal Studies
Patient Access Team Lead Resume
Objective : To obtain a Patient Access Team Lead position in which I can make a difference to patients and use the skills that I have obtained through both my professional education and working experience.
Skills : MS Office, Administrative Skills.
Description :
Responsible for collection of patient information and performs several administrative functions, from verifying insurance to executing admissions, transfer and discharge procedures.
Required patience and efficiency, work is performed in a fast-paced environment where time is of the essence.
Assigned beds and carried out procedures to admit, transfer or discharge patients.
Input patient information into a computer system and verify necessary physician referrals and insurance authorizations.
Performed with close adherence to both hospital rules and regulatory compliance.
Validated that all patients properly fill out and sign all relevant insurance and hospital release forms.
Explained financial options to patients when needed and make necessary co-pay collection and processing of payments.
Experience
0-2 Years
Level
Entry Level
Education
MS
Patient Access Team Lead Resume
Summary : Versatile and goal orientated, professional with over 10 years of Healthcare experience. Knowledgeable, articulate communicator with extensive experience in claim analysis. Decision-making for the health system as a whole, promoting standardization and consolidation of services between departments to ensure economical, high-quality services are provided to patients and their families, health system staff and provides resources to remove barriers to promote successful operations of the business office and revenue cycle services.
Worked as a liaison between insurance companies, patients, and Insurance Representatives to ensure timely, accurate payments for confidential medical services.
Prepared electronic and paper claims daily, followed multiple Third Party Payer rules and regulations according to individual contracts, and posted cash to individual accounts.
Balanced the daily deposit, worked the aged accounts by analyzing reports and accounts to help ensure our accounts receivables were meeting or exceeding practice guidelines, handled incoming calls and outgoing correspondence, attended all company meetings, co-created and implemented new policies and procedures including compensation incentives for education and job experience that allows our company to remain competitive, co-created and implemented a new Incentive Program that rewards employees with a gift card for new suggestions that improve efficiency or save money, utilized many software programs such as Microsoft Excel, Microsoft Word and Medical Manager, Aprima, Quadax, and Vitera.
Worked with many insurance websites to status claims and check eligibility such as CHAMPS, Web-Denis, and CSNAP.
Additionally, an accurate recorded of payments received, and then provides patients' insurance companies with the proper paperwork that reflects all related transactions.
Ability to multitask, Knowledge of basic mathematics and payment processing, Computer experience, with fast, accurate typing skills, Strong organization abilities and attention to detail and outstanding customer service skills.
Correctly verified insurance eligibility which increased clean claims and re-imbursement by 70%.
Experience
10+ Years
Level
Senior
Education
Master In MBA
Patient Access Team Lead Resume
Summary : Patient Access Team Lead for over 20 years. I have done patient access, medical collections, verified insurance. I worked for TRICARE for 9 years. I do plan on getting my CHAA within the next year. I am interested in any of the following, patient access, medical collections, insurance.
Skills : EPIC Software, Microsoft Office, Kronos, Passport.
Description :
Collected all demographic information accurately and timely during registration process.
Collected co pay at the time of service based on deductible/out of pocket remaining,set up payment plans.
Answered a high volume of calls in a professional and timely manner at all times.
Discharged and admited patients, warm bed count conducted at the end of shift to ensure accuracy of census.
Problem-solved system issues for physicians/nurses upon request.
Assisted with employee scheduling as well as received call ins.
Utilized different software programs such as EPIC, QAS, Microsoft Word and Excel, ADP, CrossChx.
Experience
10+ Years
Level
Senior
Education
General High School Diploma
Patient Access Team Lead Resume
Summary : Versatile office and team management skills. I have innovative ideas to motivate and encourage the team to exceed customer service and quality goals. I am a strong planner and problem solver who can easily adapt to change. Able to work independently or with a team and exceed expectations. I am able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : Word Processing, Powerpoint, Editing.
Description :
Conducted on a regular basis Ensures adequate staffing for all admitting, which includes ER and OP admitting.
Ensured all patients are treated in a courteous and professional manner Communicates with ER staff to ensure daily operation of ER admitting may be maintained efficiently and accurately Accurately keeps daily admission numbers, daily reports to management Maintain staff attendance logs Payroll Monthly audits on all personnel Monthly rounding on all staff Actively participates in all community outreaches.
Employed management and training - trained new employees, went through new employee paperwork, made and kept files for all employees, ordered supplies.
Responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Manager.
Assisted with new hire and continual training and communication for PTAC Central Unit staff.
Assisted with evaluations for PTAC Central Unit employees.
Performed pre-registration and insurance verification according to SSC standards and guidelines.
Experience
7-10 Years
Level
Management
Education
Business Management
Patient Access Team Lead Resume
Objective : Offer versatile office and team management skills. I have innovative ideas to motivate and encourage the team to exceed customer service and quality goals. A strong planner and problem solver who can easily adapt to change. Able to work independently or with a team and exceed expectations. I am able to juggle multiple priorities and meet tight deadlines without compromising quality.
Skills : Healthcare, Insurance Verification.
Description :
Acted supervisor for the Business Services Office and Medical Records in the absence of the Business Services Manager.
Provided and maintained appropriate staffing with approval from the Business Services Manger and Human Resources Provides training for all staff of areas of responsibility.
Maintained continuous quality improvement relative to all areas of departments including: Patient relations, registration information, patient complaints, Business office and hospital related issues Responsible for developing, implementing, and maintaining all polices and procedures for areas of responsibility.
Kept for training and competency requirements Competency evaluations maintained for all staff.
Assisted manager with staffing, report reconciliation, QA process and other duties as assigned.
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