A Patient Accounts Manager is hired in clinics and hospitals, to undertake the responsibility for ensuring that all patient accounts are handled properly. The job description entails overseeing outstanding payments and address discrepancies. A well-drafted Patient Accounts Manager Resume mentions the following duties and tasks – overseeing and managing the liquidity of assigned patient accounts, monitoring teams of patient account representatives, creating and submitting periodic performance reports, overseeing the collections process, creating and implementing policies and protocols; and performing follow-up duties for obtaining credits.
The most sought-after skills for the role include the following – knowledge of payer requirements and computerized billing systems, working knowledge of applicable systems and department policies, familiarity with CPT and ICD9 coding, and credit handling skills. To qualify, a degree in business or health management is necessary.
Headline : Dynamic Patient Accounts Manager with over 7 years of experience in optimizing revenue cycle processes and enhancing operational efficiency. Proven ability to lead teams and manage complex billing functions, ensuring compliance and maximizing cash flow. Committed to improving patient account management and fostering a collaborative work environment.
Skills : Team Leadership, Billing And Coding, Healthcare Compliance, Analytical Skills
Description :
Led a team of 15 professionals, enhancing departmental efficiency and employee productivity.
Managed billing operations for inpatient, outpatient, and specialty services, ensuring compliance with insurance regulations.
Supervised the Financial Counselor in the Charity Care application process, aligning with state guidelines.
Maintained data integrity for Charity Care applications, facilitating accurate state reporting.
Oversaw insurance verification processes for patient admissions, optimizing revenue capture.
Ensured prior authorization compliance, minimizing delays in patient services.
Directed cash posting operations, ensuring accurate reconciliation of daily transactions with bank deposits.
Experience
5-7 Years
Level
Management
Education
B.S. HCM
Senior Patient Accounts Manager Resume
Summary : Accomplished Senior Patient Accounts Manager with 10 years of expertise in optimizing revenue cycle performance and enhancing billing operations. Demonstrated success in leading cross-functional teams, implementing strategic initiatives to improve compliance, and driving revenue growth. Passionate about delivering exceptional patient account management and fostering a culture of collaboration.
Skills : Accounts Receivable, Operational Efficiency Improvement, Customer Service Skills, Financial Reporting, Data Analysis
Description :
Transitioned from paper claims to an integrated medical billing system, enhancing accuracy and efficiency.
Coordinated patient accounts team activities and trained new staff on billing procedures, improving team performance.
Managed customer service representatives to ensure exceptional patient care and support.
Implemented service recovery protocols to enhance patient satisfaction and resolve billing issues.
Oversaw billing and claims submission for multiple facilities, ensuring compliance with regulations.
Managed accounts receivable, focusing on timely claim submissions and preventing billing delays.
Reported directly to the Revenue Cycle Vice President on performance metrics and operational improvements.
Experience
7-10 Years
Level
Senior
Education
BSHA
Patient Accounts Manager Resume
Objective : Innovative Patient Accounts Manager with 2 years of experience in streamlining revenue cycle operations and enhancing billing efficiency. Skilled in team leadership and compliance management, with a focus on maximizing cash flow and improving patient account processes. Eager to leverage my expertise to drive financial success and foster a collaborative environment.
Directed accounts receivable management for hospital, home health, and clinics.
Converted operations from legacy computer systems to new physician clinic billing systems.
Served on hospital's administrative advisory board.
Achieved a 10-day reduction in AR days, resulting in an 18% increase in cash flow.
Lowered 90-day AR from 44% to 33%, successfully minimizing bad debt from 7% to 5% within 8 months.
Created payer-centered teams, and introduced individual AR goals monitoring, and an incentive program for increasing cash.
Revamped Charge Description Master processes to appropriately capture revenue in Radiology, Blood Bank, and Surgery.
Experience
0-2 Years
Level
Entry Level
Education
BSHA
Patient Accounts Manager Assistant Resume
Objective : Dedicated Patient Accounts Manager Assistant with 5 years of experience in optimizing billing processes and enhancing patient account management. Expertise in revenue cycle management, compliance adherence, and team collaboration. Proven track record of resolving billing discrepancies and improving operational efficiency. Eager to contribute to a dynamic healthcare environment.
Developed and implemented billing procedures to streamline revenue cycle processes.
Conducted training sessions for staff on compliance and billing best practices.
Managed patient accounts, ensuring timely resolution of billing inquiries.
Collaborated with healthcare providers to maintain accurate coding and billing.
Performed regular audits on billing practices to ensure adherence to regulations.
Analyzed revenue cycle data to identify areas for improvement.
Facilitated communication between patients and insurance companies for claims processing.
Experience
2-5 Years
Level
Junior
Education
B.S. in HCA
Patient Accounts Manager Resume
Objective : Experienced Patient Accounts Manager with 5 years of success in optimizing billing processes and enhancing revenue cycle efficiency. Adept at leading teams to ensure compliance and improve patient account management. Passionate about leveraging analytical skills to drive operational excellence and foster a collaborative environment.
Managed daily billing operations, ensuring timely and accurate patient invoicing.
Oversaw the reconciliation of patient accounts, enhancing accuracy in financial reporting.
Analyzed revenue cycle metrics to identify areas for improvement and implement effective solutions.
Supervised and trained a team of billing specialists, fostering a culture of continuous improvement.
Collaborated with clinical staff to resolve billing discrepancies and enhance patient satisfaction.
Maintained compliance with healthcare regulations, ensuring adherence to industry standards.
Developed and implemented policies to streamline billing workflows and improve operational efficiency.
Experience
2-5 Years
Level
Junior
Education
B.S. in HA
Patient Accounts Manager - Advanced Level Resume
Summary : Results-oriented Patient Accounts Manager with a decade of experience in enhancing revenue cycle efficiency and optimizing billing operations. Expert in leading diverse teams, implementing compliance strategies, and driving financial performance. Focused on delivering superior patient account solutions and fostering a culture of continuous improvement.
Skills : Data Analytics, Communication Management, Healthcare Billing Software, Claims Management
Description :
Managed a team of 36 professionals, including analysts and investigators, to optimize billing and collections processes.
Developed and enforced policies to streamline staffing and auditing, enhancing overall revenue collection.
Recognized for implementing strategies that resulted in a significant increase in payer revenue.
Established new administrative collection policies, boosting patient revenue and enhancing operational workflows.
Trained and mentored a team of 2-4 staff members, fostering a culture of excellence in patient account management.
Provided accurate surgery quotes by verifying insurance benefits and applying relevant payer rules.
Followed up on cosmetic surgery leads, successfully closing sales and increasing departmental revenue.
Experience
10+ Years
Level
Management
Education
B.S. HCA
Patient Accounts Manager Resume
Headline : Accomplished Patient Accounts Manager with 7 years of experience in enhancing revenue cycle management and streamlining billing processes. Adept at leading teams to optimize compliance and improve cash flow, while fostering a patient-centric approach. Passionate about implementing innovative solutions that drive operational excellence and enhance financial performance.
Set departmental goals aligned with the organization's strategic vision, enhancing overall revenue performance.
Experience
5-7 Years
Level
Management
Education
B.S. in HA
Patient Accounts Manager - Entry Level Resume
Objective : Detail-oriented professional with 2 years of experience in managing patient accounts and improving billing processes. Adept at analyzing financial data to enhance cash flow and ensure compliance with regulations. Passionate about fostering a supportive environment while optimizing operational efficiencies in healthcare settings.
Managed patient account operations, ensuring accuracy and compliance with healthcare regulations.
Implemented new billing software that enhanced workflow efficiency and reduced errors.
Trained and supervised staff on billing practices and regulatory compliance.
Monitored departmental budgets and managed vendor relationships to optimize costs.
Contributed to policy development to streamline billing processes and improve patient experience.
Enhanced communication and teamwork among staff, leading to improved operational performance.
Redesigned workflows to drastically reduce the volume of failed claims.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in HA
Patient Accounts Manager Resume
Headline : Accomplished Patient Accounts Manager with 7 years of experience in enhancing revenue cycle operations and driving financial performance. Expertise in leading teams to optimize billing processes, improve compliance, and increase cash collections. Passionate about leveraging analytical skills to deliver exceptional patient account management and foster a collaborative healthcare environment.
Analyze financial data to identify trends and improve revenue cycle efficiency.
Implemented procedures to screen uninsured patients for state-funded programs, decreasing bad debt expense from 13.5% to 5.4%.
Evaluated team performance, redistributing tasks to enhance productivity and effectiveness.
Resolved customer billing inquiries, ensuring high levels of satisfaction and accuracy.
Maintained and updated billing records daily, ensuring compliance with regulations.
Performed administrative duties to support billing operations and team efficiency.
Collaborated with cross-functional departments to address patient needs and enhance service delivery.
Experience
5-7 Years
Level
Consultant
Education
B.S. in HCA
Patient Accounts Manager Resume
Headline : Results-focused Patient Accounts Manager with 7 years of expertise in enhancing revenue cycle operations and optimizing billing processes. Skilled in leading teams to ensure compliance and maximize cash flow. Dedicated to implementing innovative solutions that improve patient account management and drive operational excellence in healthcare settings.
Skills : Process Improvement, Healthcare Regulations, Patient Privacy Laws, Quality Assurance, Training And Development
Description :
Managed patient accounts by accurately entering charges and diagnosis codes to establish financial responsibility.
Analyzed billing data to verify service dates and ensure accurate billed amounts.
Corrected billing errors and maintained the accuracy of patient records.
Resolved outstanding accounts within established timelines to enhance cash flow.
Maintained and monitored accounts receivable, ensuring timely follow-up on unpaid balances.
Posted payments and tracked financial transactions to maintain accurate records.
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