A Patient Ambassador provides direct and indirect patient care services to meet the physical, general and psychosocial aspects of care. Typical duties listed on Patient Ambassador Resume include the following – meeting the communication needs of the patient and family; providing care that reflects indicative of expectations, maintaining regulatory agency requirements, nursing and hospital policies, procedures, and standards; answering phone calls; returning calls to patients; communicating with physicians and team members about changes in the patient’s clinical conditions; providing safe and competent patient care, promoting the mission, vision, and values of the organization; and providing care appropriate to the age and condition of the patient.
The nature of the job demands the following skills and abilities – the ability to respond quickly and accurately to the changes in condition or response to treatment; courteous and professional mannerism, demonstrable knowledge of medications and correct administration of dosage; and technical and manual skills. Well-qualified ambassadors have a nursing degree and several years of work experience.
Headline : To obtain a Patient Ambassador position that will help broaden my knowledge and sharpen my skills as a Patient Ambassador. To provide outreach services to individuals, groups, and families through social services.
Assisted new patients with new patient visit paperwork.
Supported the sales team to ensure they have the proper material, information, and supplies.
Followed up calls to patients and community partners.
Organized and maintained patient/community relations outreach calendar.
Assisted patients as they walk in to see medical attention.
Directed patient family members, visitors to rooms or elevators.
Welcomed newly admitted patients and families to the units.
Experience
5-7 Years
Level
Executive
Education
A.A.S. In Medical Assisting
Patient Ambassador Resume
Summary : As a Patient Ambassador, serve as the primary representative of the Patient Experience Team for your respective unit. Responsible for successfully completing all assigned patient interviews and new admission visits.
Skills : Communication Skills, Teamwork, Work Ethic, Stress Management.
Description :
Ascertained high and low performers and coordinate ongoing staff development, team- building, and mentoring.
Collaborated with Medical Director and physicians to evaluate scheduling, systems, and processes to ensure effective medical service and appropriate workflows.
Presented trend analysis, survey results, process enhancements, and staffing concerns to senior management and various divisions within the organization.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Answered phone. Transferred calls.
Filed papers Made copies and fax Lookup patient's appointments.
Experience
7-10 Years
Level
Management
Education
A.A.S. In Medical Assisting
Patient Ambassador Resume
Headline : Seeking an entry-level position in Human Resources utilizing my education and skills to contribute to success. Ability to communicate with co-workers and other departments with professionalism and respect.
Skills : Research development, data analysis, grant development, strategic planning.
Description :
Evaluated the current office environment and recommend improvements that ensure the practice runs more efficiently through workflow improvement.
Responsible for gathering, analyzing and summarizing information obtained from patient satisfaction surveys and member encounters to determine how to better service patients.
Reported and present at meetings as well as develop service improvement plans to enhance the patient experience.
Monitored patients in the waiting room and actively work to resolve issues and address concerns by anticipating unexpressed needs and providing consistent quality service.
Minimized patient complaints, reduce waiting times and ensured continuous improvement is occurring.
Supported Human Resources by training new staff, remediating employees for misconduct towards patients.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts In Psychology
Patient Ambassador Resume
Headline : Professionally trained patient ambassador with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Seeking an opportunity to use my knowledge and skills in the most productive way.
Skills : Positive Attitude, Flexibility, Time Management.
Description :
Created standard operating procedures.
Adjusted program mechanics to account for changing conditions.
Implemented strategies to increase program effectiveness.
Coordinated work between multiple departments.
Successfully improved student participation in the classroom through integration of creative role-playing exercises.
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Experience
5-7 Years
Level
Executive
Education
BS In Education
Patient Ambassador Resume
Headline : Patient Ambassador is responsible for providing excellent customer service to patients. This includes engaging in conversation with patients, answering all questions, providing guidance and assistance, and engaging with the community to make sure they feel heard and have a positive experience at the hospital.
Skills : Microsoft Office, Empathy, Communication Skills, Positive Attitude.
Description :
Accommodated patients and their needs, provide information about the hospital, housekeeping, provide excellent customer service, handle complaints, concerns as well as the request.
Ensured a safe comfortable clean environment for patients.
Ensured the patient is happy and as comfortable as possible.
Ensured the patient remembers the great care they received while at the hospital.
Used Fast friendly service, how to accommodate every individual and their needs.
Maintained criteria and expectations of hospital service and quality.
Surveyed patients and families on customer service and patient/.
Experience
5-7 Years
Level
Executive
Education
A.A.S. In Medical Assisting
Patient Ambassador Resume
Objective : As a Patient Ambassador, Responsible for providing nutritional care to patients by spending quality patient time assisting in menu selection when necessary, providing patient meal delivery and patient set-up with direct patient contact.
Skills : Exceptional Communication Skills, Skin Care, Problem Solver.
Description :
Greeted patients and guest in a professional and positive manner in order to ensure an enjoyable visit.
Assisted with patient information and appointment location.
Used the computerized EPIC system to look up patient information, making sure to follow all HIPPA guidelines associated with handling medical records.
Bookkeeping associated with keeping and recording all records of patient visitation; including time and date.
Explained and distributed contracts for patient care partners; and obtained signatures.
Answered, and transferred phone calls using a multi-line system.
Answered questions and updated families on patient status when necessary.
Experience
2-5 Years
Level
Junior
Education
ASSOCIATE OF ARTS
Patient Ambassador Resume
Headline : Self-motivated, dependable individual is eager to utilize organization skills, effective communication, and account management experience. I also would love to pursue anything that would develop my new skills recently learned at my last hospital position.
Skills : Financial Assistance, Data Entry, Emotional Support.
Description :
Conducted new admission visits to all assigned units concerning housekeeping.
Ensured all employees demonstrate an aggressive hospitality orientation toward customers and clients.
Assisted with promoting client awareness of the patient experience program.
Provided recognition for employee's when programs are implemented with success.
Entered all new admits and follow-ups into the company's database.
Examined housekeeper's work.
Wrote down any concerns the patients and employees have.
Experience
5-7 Years
Level
Executive
Education
BS
Patient Ambassador Resume
Summary : Under general supervision, provide premier customer service greeting and screening of guests, gives appropriate information, wayfinding, or assistance according to the Health System policies and procedures.
Skills : Inventory Management, Customer Service, Clerical, Data Entry.
Description :
Speaked with patients and their families about their housekeeping experience at the hospital.
Gathered feedback from our customers to improve the patient experience any way we can.
Greeted/met patients as admitted each day and during stay.
Educated patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
Identified through interviews, discussions or observation opportunities to improve inpatient experience.
Made sure patients are in a clean and safe environment.
Visited each patient's bedroom to make sure they were comfortable.
Experience
7-10 Years
Level
Management
Education
Diploma
Patient Ambassador Resume
Summary : Highly qualified Patient Ambassador with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Medical Assistance, Professional Development, Patient Care.
Description :
Assisted patients as needed around the hospital.
Helped notify transportation as needed for those patients.
Greeted and directed visitors to the proper destination.
Answered and transferred all incoming calls.
Kept desk area neat for daily business.
Provided new patients with information for programs that may benefit health and financial issues that arise.
Educated patients on protocols for complaints or medical processes.
Experience
7-10 Years
Level
Management
Education
High School Or Equivalent
Patient Ambassador Resume
Headline : To pursue a career with a company or agency that allows for career stability, training, and career development while gaining global skills in a diverse environment.
Skills : Management Skills, Scheduling Appointments, Public Speaking.
Description :
Responded to Patients complaints immediately
Provided the highest quality service to patients at all times.
Reviewed reports for patients advanced from NPO/Clear/Full diets.
Assisted with meal delivery Follow-up daily with patients daily.
Assisted with other Clinical Nutrition Assistances to expedite tray delivery to the Patients.
Conducted daily meal rounds Conduct 2 test trays per week and meals.
Complied with all Sodexo HACCP policies and procedures.
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