Patient Care Secretary Resume Samples

Description :

1. Responsible for providing 24-hour coverage, 7 days a week for patient placement, patient registration, and insurance verification.
2. Patient placement responsibilities include obtaining patient bed reservations for inpatient and outpatient services.
3. Coordinating room assignments to optimize bed utilization, triage, and determine priority during times of high census and verifying patient census.
4. Registration responsibilities include completing the appropriate registration for the services the patient will be receiving.
5. Maintaining encounter integrity by selecting the appropriate billing number to produce the visit.
6. Obtaining patient demographic and insurance information and providing the patient with specific information.
7. Meet regulatory requirements, and obtaining required admission consent and insurance form signatures.
8. Completing the appropriate registration for the services the patient will be receiving, maintaining encounter integrity by selecting the appropriate billing number.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Assist with needs and concerns of patient and family by addressing issues before being escalated to Patient Care Manager.
2. Facilitated, organized and maintained all discipline schedules by communicating changes and updates daily via phone and email to appropriate staff.
3. Prepare and coordinate meetings weekly by daily preparation of the agenda.
4. Tracking recertification and distributing information to appropriate staff in a timely manner.
5. Multitask in a high call volume office by ensuring calls and message are directed to proper case managers, aides, and additional support staff.
6. Work closely with Medical Directors by developing good working relationships to ensure the efficiency of meeting flow.
7. Prepare and maintain Medical Director's binder with the certifications, orders and any additional documentation that needs to be addressed in the meeting.
8. Help maintain medical records by filing all discipline visits and orders in a timely manner.
9. Assist in the admissions department by talking to families and referral sources about hospice philosophy in coordinator's absence.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
2. Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
3. Participate in case of reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
4. Provide clients with communication assistance, typing their correspondence or obtaining information for them.
5. Answer telephones and direct calls to appropriate staff.
6. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
7. Greet visitors, ascertain the purpose of visit, and direct them to appropriate staff.
8. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications.

Experience

5-7 Years

Level

Executive

Education

AAS

Description :

1. Answer telephones and direct calls to appropriate staff.
2. Compile and record medical charts, reports, or correspondence, using a typewriter or personal computer.
3. Greet visitors, ascertain the purpose of visit, and direct them to appropriate staff.
4. Maintain medical records, technical library, or correspondence files.
5. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications.
6. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
7. Prepare correspondence or assist physicians or medical scientists with the preparation of reports, speeches, articles, or conference proceedings.
8. Receive and route messages or documents, such as laboratory results, to appropriate staff.

Experience

2-5 Years

Level

Junior

Education

HS

Description :

1. Responsible for all patient care related clerical procedures such as ordering patient supplies and equipment.
2. Facilitates communication between patients/families with team members.
3. Do all patient care data entry (opening charts) and established patients, maintain and close all patient charts in an orderly manner.
4. Scanning patient documentation in a timely manner for billing purposes.
5. Coordinates weekly team meetings and keep daily schedules for all team members.
6. Covering Patient Care teams, Receptionist, Scanners and Medical Records.
7. Carried out front-office responsibilities for a three-physician ophthalmology practice.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
3. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
4. Locate and attach appropriate files to incoming correspondence requiring replies.
5. Make copies of correspondence or other printed material.
6. Learn to operate new office technologies as they are developed and implemented.
7. Order DME and assure that it is delivered to the patient's home.
8. Update Patients records in the computer to reflect MD & Nurses visit.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Maintain working relationships with Medical Doctors in the community for signatures on hospice orders as well as track those signed orders in Link database.
2. Daily entry and correction of time/date errors of staff's travel and patient visits in KindredLink/mileage tracker programs.
3. Running various reports in Horizon patient database.
4. Create and maintain weekly spreadsheets in Excel for RN and  Aide patient caseload and schedules for the upcoming week.
5. Answer phone calls and facilitate caregiver or patient issue/concerns.
6. Dispatch out messages/issues to field staff in a timely manner. 
7. Track and notify Medical Doctor of patient's for face to face visits for upcoming recertification dates.
8. Track and record each patient's recertification dates.

Experience

7-10 Years

Level

Management

Education

BS

Description :

1. Assisting the team manager with managing the team and maintaining the needs of all patients, assigned team Vitas staff and families.
2. Receive and place calls to healthcare professionals, patients, families, pharmacies and DME providers to obtain the necessary documentation for patient charts.
3. Receive and account for all assigned staff documentation.
4. Prepare reports for a weekly meeting with the physician and staff.
5. Create patient charts, maintains all patient files while active and close charts once discharged.
6. Timely follow up calls to pharmacies and DME companies to ensure timely deliveries Order stock patient supplies and nursing supplies weekly.
7. Adheres to all HIPAA and PHI privacy guidelines.

Experience

5-7 Years

Level

Executive

Education

Associates

Description :

1. Answers incoming calls and forwards to appropriate staff person or takes a message if the person is not available.
2. Performs typing, faxing, and copying tasks as requested for various staff persons.
3. Orders and maintains accurate records of medical equipment and supplies.
4. Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.
5. Maintains current patient statistics utilizing the Management Information System (Opening and closing patient charts/Filing Clinical records).
6. Makes sure that all doctor's order forms and related forms are current and in compliance with Medicare and Medicaid regulations.
7. Keeps all employee credentials up to date in personal files.

Experience

2-5 Years

Level

Junior

Education

Nursing

Description :

1. Assist team managers, physicians, and other clinical staff members by calling patients and entering daily staff and patient schedules.
2. Maintain patient files, compose correspondence, and update medical reports.
3. Update/enter information regarding patient visits, pull patient charts, copy dictations, mail attending physician updates.
4. Knowledge of medical terminology and healthcare information systems.
5. Backup for Inpatient Unit Secretary, Financial Record Specialist, medical record department and receptionist.
6. Function in a stressful environment, with a high level of empathy, tact, and poise for patients who are at the end of life.
7. Greet visitors, route messages, and transmit documents via facsimile.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Greeted individuals and handling incoming and outgoing telephones call.
2. Relayed pertinent information to the appropriate person(s) and maintaining patient and employee confidentiality.
3. Maintained adequate supplies and forms pertinent to the department.
4. Assisted in the monitoring, procurement, and proper inventory of all supplies.
5. Transcribed Dr orders and ordered the appropriate test, labs, and other procedures by entering them in the computer system.
6. Compiled a chart for patients and filed all reports received on patients in the appropriate place within that chart.
7. Self-motivated and able to work and make decisions with limited direct supervision keeping others informed appropriately.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Answered phones as the central point of contact in the office for all staff and outside patients and clients.
2. Maintained confidential patient information in an efficient manner and kept all records organized and filed timely.
3. Ran reports to maintain accurate billing and insurance information.
4. Created agendas and organized weekly meeting with physicians.
5. Sent needed forms to Medicaid for patient billing purposes.
6. Made copies, sent faxes and handled all incoming and outgoing correspondence.
7. Organized files, developed spreadsheets, faxed reports and scanned documents.
8. Received and screened a high volume of internal and external communications, including email and mail.

Experience

2-5 Years

Level

Junior

Education

Medical

Description :

1. Verify the accuracy of data entry from completed admission File and keep medical records current.
2. Create information face sheets on patients and distributes to staff.
3. Notify staff of discharges and change of status on patients.
4. Maintain admissions and discharge records.
5. Maintain on-call book with up-to-date information.
6. In absence of Medical Records Coordinator, log and mail telephone prescriptions for physician's signature, maintaining "tickler file" until signed order is returned.
7. Prepare for IDG, copies/faxes IDG notes to attending physicians.
8. Roomed patients take vital signs and maintained medical records, finger sticks/ glucose tolerance test, etc.

Experience

2-5 Years

Level

Junior

Education

BBA

Description :

1. Formally responsible for a daily census report. Filed and kept medical records current.
2. Verified accuracy of data entry from completed admission.
3. Performed data entry of patient information, including changes in Level of Care, Discharge Charts and other changes of information.
4. Created information demographic sheets on patients and distributes to staff.
5. Notify staff of discharges, and change of status on patients.
6. Maintain admissions and discharge records.
7. Tracked certifications/re-certifications for the census number of 65-80 patients.

Experience

7-10 Years

Level

Management

Education

Certification

Description :

1. Responsible for all patient care-related clerical procedures.
2. Facilitates communication between patients/families and other team members.
3. Takes and keep a daily schedule for all team members.
4. Establishes maintains and closes patient charts in an orderly manner.
5. Updates the Census Report each day and distributes to interdisciplinary team members on team meeting day.
6. Prepares for team meeting by having appropriate patient charts ready for the meeting.
7. Preparing the Plan of Care Updates, and performing other related duties as assigned.

Experience

7-10 Years

Level

Management

Education

MBA

Description :

1. Order and coordinate the delivery of medical equipment to patients.
2. Work directly with Physician(s) to obtain signatures on all medical orders.
3. Data entry of patient information on VX system database.
4. Preparation of documents for Medicaid and Medicare.
5. Maintain all open and closed patient charts.
6. Computer tracking and chart filing of all field staff documentation.
7. Preparation of all documentation for weekly IDT meetings with clinical staff and Medical Director.
8. Track the inventory and ordering of patient supplies.
9. Roomed patients take vital signs and maintained medical records, finger sticks/ glucose tolerance test, blood draws, urine analysis and stool samples.

Experience

7-10 Years

Level

Management

Education

Certification