Patient services managers contribute immensely to the quality and efficiency of patient care. The patient services managers are also known as patient care directors or patient services representatives. Regardless of their titles, the job description of these professionals list out the following core tasks – evaluating and ensuring quality medical practices, interacting with patient and their families, managing paperwork like admission and discharge, acting as liaison between patient, family and healthcare employees, disseminating information about insurance, billing and patient rights; implementing staff training, delegating work tasks and coordinating timing of personal hygiene, diagnostic and therapeutic treatments.
Employers seek that Patient Services Manager Resume that depicts skills like – effective leadership, verbal and written skill, innovative solutions, detail-orientated work habits, proficiency in software applications and current technology and flexibility to be on par with fast-paced demands. Most of the entry-level job positions demand only a bachelor’s degree in the related field.
Objective : Numerous years of food and retail service experience along with legal experience. Nearly 10 years' experience as a food service manager.
Skills : Hippa Training, ICD-9 And CPT Coding, Quick Books.
Description :
Coordinated patient appointments. Cultivated relationships with referral providers.
Entered patient data, billing and insurance information. Verified insurance eligibility and patient benefits.
Coordinated patient appointments and ordered merchandise and supplies to ensure clinician productivity and customer satisfaction.
Verified patient insurance eligibility and benefits and maintained treatment c ores ponding es with case managers, adjusters.
Collecting and posting patient copays and payments, entering and posting charges -CPT and ICD-10 coding, balancing batches.
Coordinate DME and Respiratory services, communication with staff for the deployment of services, and verify insurance benefits.
Track and report on monthly revenue per department and service offering, including account and payer analysis.
Experience
2-5 Years
Level
Executive
Education
BS
Patient Services Manager/Representative Resume
Summary : Professional graduate student enrolled in final semester of a master's program in business administration and healthcare administration, currently seeking an opportunity.
Skills : Electronic Medical Records, Administrative Assistant.
Description :
Administrator for billing, compliance, and patient census information for multiple practices.
Coordinate and train the team of rehab aides and receptionists while maintaining a positive and engaging environment.
Manage data and information related to payer relations, the net rate of return, billing protocols, and referral relations.
Consistently implement process improvements to improve efficiency and profitability.
Develop, coordinate, and monitor affiliate-wide clinical services training program for all clinical staff.
Schedules and issues Assist in the delivery of patient care services by developing collaboration among medical, nursing, health center.
Analyze and monitor health center services and operational systems, including patient flow and staffing with the center.
Experience
7-10 Years
Level
Management
Education
Master's
Patient Services Manager I Resume
Objective : To obtain a career in the Healthcare Hospitality Industry that will provide with the experience and skills necessary for a successful career in Healthcare.
Assisting with the day to day operations of the kitchen and cafeteria. Influence staff through effective motivation and leveraging.
Assist with Food Production Director in creating menus, purchasing and checking inventory on a monthly basis.
Assist with monitoring and managing the tray line for all meal periods. Improve Patient Satisfaction by implementing new innovations.
Perform a variety of duties, including the planning and supervision of all patient food assembly and service workers.
Ensuring patient satisfaction and good public relations through the safe and efficient use of resources.
Implemented room service, using C-Bord and also played an important part in getting staff and management trained on the C-Bord systems.
Performs general clerical functions as necessary, including but not limited to preparing patient files for clinicians, physician letters.
Experience
2-5 Years
Level
Junior
Education
Management
Patient Services Manager/Executive Resume
Objective : Obtain a responsible and challenging position within company that will allow to learn new technologies and skills while utilizing previous experiences to improve beyond abilities.
Skills : Typing, Communication Skills.
Description :
Manage office operations to ensure efficiency and productivity.
check and distribute mail, emails, faxes, and reports regularly throughout the business day.
Managing medical records and systematic paperwork for each patient Managing and ensuring smooth medical billing and claims.
Responsible for the training and coaching of new employees.
Fixing and managing the schedule of physicians. Collect payments, post daily charges, and prepare daily bank deposits.
Managed foodservice hotline telephone for patients Worked with food service director in improving and monitoring patient satisfaction.
Answering phone calls Making reminder phone calls Greeting clients and families Entering data in computer Verifying insurances.
Transport clients to & from recovery based meetings, enforced rules of the treatment center, Issue Mitigation -De-escalating client issues.
Experience
2-5 Years
Level
Junior
Education
Medical
Patient Services Manager/Co-ordinator Resume
Summary : Broad range of leadership experiences in the food service industry ranging from hospitals, new restaurant start-ups, country clubs, catering, resorts, schools and cruise ships.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Outlook.
Description :
Responsible for managing through supervisors to enhance patient satisfaction and food safety.
Work with the Studer Group on employees first, patients second to drive results Write and organize a schedule.
Broke the record for patient satisfaction scores in my first quarter through developed teamwork and motivation techniques.
Success with patient satisfaction growth with hospital running at maximum patient capacity, average census growth.
Challenged the staff to break records in tray timeliness by offering to shave head if they could maintain a goal.
Successfully negotiated for increased labor budget using hospital stats and need.
Taught and promoted several frontline employees to grow into leadership roles.
Experience
7-10 Years
Level
Management
Education
Associate
Patient Services Manager/Director Resume
Headline : To obtain a position in the Food & Beverage industry.30 years experience in the food & beverage industry which includes restaurants, hotels, resorts and healthcare. Exceptional Customer Service skills.
Skills : excellent customer services skills.
Description :
Managed all Dietary Staff in the assembly and delivery of patient meals in a bed healthcare facility.
Responsible for maintaining high patient & client satisfaction in a healthcare setting.
Responsible for direct report hourly employees including two supervisors Hiring, coaching, and training staff to deliver high-performance results.
Conducted semi-annual and annual employee performance reviewed, documented results, and made disciplinary actions.
Plan and control food and equipment purchasing plans and control labor budgets to reduce overtime, temp labor.
Design and recipe compliance experience to ensure quality control.
Prepared menus based on nutritional diet and restrictions Ability to deliver client and customer satisfaction results.
Experience
5-7 Years
Level
Executive
Education
Nutrition
Lead Patient Services Manager Resume
Headline : Passion for providing the highest quality food and service. Enjoy the challenge of training and growing staff members as well as working with a diverse work force.
Skills : Nutrition Consulting, Community building, grant writing.
Description :
Safety and sanitation practices including performing monthly regulatory audits and conducting staff meetings.
Ensured food was prepared and served free of contaminants, foreign material, and decay.
Ensured proper food handling was practiced by all kitchen staff.
Enforced proper labeling and packaging to avoid cross-contamination and expiration.
Checked products for adulteration and contamination, managed production processes and ensured quality control systems.
Managed patient services for patients and their families with blood-related cancers statewide.
Participated and assisted in Society fundraising events Coordinated and implemented patient education events.
Experience
5-7 Years
Level
Executive
Education
Nutrition
Patient Services Manager/Analyst Resume
Objective : Highly qualified Patient Services Manager with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and excel in the collaborative environment.
Skills : Microsoft Office, SPSS, Phlebotomy, Employee Relations, Patient Care.
Description :
Drive patient satisfaction and maintains client relationships through rounding.
Ensure compliance to food safety, sanitation, and overall workplace safety standards.
Supervise, staff, train and manage the performance of the foodservice supervisors, diet office, kitchen, tray line, and patient meal.
Coordinate activities related to menu distribution and other menu related issues, and facilitate operations related to production.
Manage and control resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.
Managed all personnel in the Patient Services Department Provided management, leadership, operations, strategic planning.
Worked closely with office managers, providers, primary care and specialty teams to support patients and facilitate care coordination.
Experience
2-5 Years
Level
Executive
Education
BS
Associate Patient Services Manager Resume
Summary : To secure a challenging position with growth potential in a professional environment where strong organizational and communication skills will be utilized and cultivated.
Skills : Ms-excel, Customer Service.
Description :
Monitor workflow, performance, customer service and clinical accuracy of employees through measurable audits.
Attend daily meetings with hospital staff and directors to ensure quality and accuracy are provided for every patient at a meal.
Maintain and budget an adequate schedule that suites the needs of the dept for optimal service and financial balance.
Set up and monitor training for new employees and provide follow up conversations throughout the probationary period.
Ensure patient satisfaction and good public relations are achieved through the safe and efficient use of resources.
Establish goals and oversees the implementation of patient food services needs based on medical direction.
Responsible for communication between other health care professionals for information pertinent to care of patients
Experience
7-10 Years
Level
Management
Education
Medical
Jr. Patient Services Manager Resume
Objective : To secure a challenging position where can effectively contribute innovative ideas and skills with a reputable organization.
Monitoring operations, and completing assessments and necessary action plan to provide optimal nutrition care.
Drives patient satisfaction and maintains client relationships through rounding.
Ensures compliance to food safety, sanitation, and overall workplace safety standards.
Manages the performance of the foodservice supervisors, diet office, call center, kitchen, tray line, and patient meal delivery staff.
Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production.
Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.
Implemented phases one and two of the patient room service program.
Experience
2-5 Years
Level
Junior
Education
BS
Patient Services Manager Resume
Headline : Healthcare operations administrator with diverse experiences in management, financial development, advancing human capital and business expansion.
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