Just as the name suggests a Patient Support Representative is hired to take care of the needs of the patient and to assist them whenever needed. Essential roles and responsibilities are listed on the Patient Support Representative Resume as – scheduling patient appointments and making reminder calls, obtaining patient addressing, contracting details, insurance information, and medical history, greeting and directing patients to examination rooms, verifying patient’s insurance coverage, and collecting co-payments; processing credit card payments, and balancing daily cash deposits; and maintaining patient data up-to-date and verifying patient information at every visit.
Those seeking to make a career in this field should denote on the resume the following skills and abilities – experience working in the field, knowledge of medical terms and practices; professional manner and appearance, strong interpersonal and communication skills, and meticulous attention to detail. A high school diploma or GED is commonplace among job applicants.
Headline : Patient Support Representative professional seeking to continue growing with an esteemed organization. I have a passion for the noble profession of Medicine and Customer Service. I seek to perform my duties with total sincerity, honesty, integrity, and selflessness.
Skills : Microsoft Office, Data Entry, Customer Service, Filing, Powerpoint, Typing.
Description :
Processed Physician Written Orders for patients Made outbound calls to patients confirming monthly orders Processed orders for patients.
Took inbound calls from patients Processed orders to be picked up if the order was incorrect.
Provided product support to patients.
Insurance Verification: Verified patient health benefits.
Verified coverage for procedure codes and insurance policy.
Determined if CCS Medical could service patients based on benefits.
Documented benefits in the system.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Patient Support Representative Resume
Headline : A technology professional with significant hands-on diversified experience. Well known as a strong team player, attention to detail and results-oriented. Good with People. Multi-Task Oriented . Hard Working. Flexible . Strong Communication Skills. Strong Computer Skills.
Skills : Help Desk, Problem Solving, Analytic, Creativity.
Description :
Enrolled Qualified Health Plan members and Medicaid members under the Affordable Care Act.
Completed order entry, including resolution of missing information within the established timeframe.
Completed online eligibility and coverage verification within the established timeframe.
Provided education and apply skills to decrease the number of patients canceling home sleep testing.
Provided education and apply skills to support patients in completing home sleep testing.
Assisted in the process of checking health insurance eligibility for members by collecting information from the clinics when the volume was high (open enrollment) Take patient complaints in great detail, with exact statement and facts per patients in order to clarify events.
Processed the proper documentation in IDX to file the complaint and communicate immediately with the corresponding site.
Experience
5-7 Years
Level
Executive
Education
MS
Patient Support Representative Resume
Summary : Goal oriented individual offering competent customer service and vital office skills prepared to work in a demanding work environment. Strong organizer with good multitasking techniques, who readily adapts to change, works independently and exceeds expectations.
Skills : Customer Service, Management, Patient Care, Creative Writing, Scientific Writing, Public Speaking, HIPAA Compliance.
Description :
Performed duties to support patients from order delivery to test completion and return process.
Ensured providers' orders are processed in accordance with the payer's medical policy.
Scheduled 100+ patients per day or key in 40+ orders/prescriptions per day Complete online eligibility and coverage verification within the established timeframe.
Scheduled patients within two business days of order entry.
Accurated Insurance Verification Provide education and apply skills to support patients in completing home sleep testing.
Met established quality call monitoring.
Met goal for the number of orders per employee.
Experience
7-10 Years
Level
Management
Education
GED
Patient Support Representative Resume
Summary : Over 12 yrs of medical office experience. I have worked in Orthopedics, Pediatrics and Family Practice. I am very familiar with the always changing field of medicine and insurance companys. With all my previous jobs in medical and customer service I feel very confident that I can work in any medical office be it human or animal care.
Skills : Centricity By GE, Word Office.
Description :
Handled check-in & checkout.
Collected copays & balances.
Verified insurance.
Communicated with staff & patients.
Worked as important part of medical office team.
Worked in the Financial Eligibility Office inside the hospital screening all self-paid patients and determined if they were eligible for 3rd party assistance such as County, Medicaid, Disability or Charity care.
Helped them complete the 3rd party assistance applications while in-house.
Experience
10+ Years
Level
Senior
Education
MS
Patient Support Representative Resume
Objective : Seeking a Patient Support Representative position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Customer Service Representative, Working With Mentally Challenged Adults.
Description :
Screened all self-pays for determination of possible 3rd party assistance and/or charity care.
Completed 3rd party assistance applications with patient and/or family while in-house.
Accurately predicted and assisted patient in obtaining all necessary documents to complete application.
Scheduled agency appointments for patients when necessary.
Updated the patient's file and appropriate computer systems each time the account is worked.
Acted as liaison between patient, hospital, and agency during the application determination process.
Assisted with the completion of daily, weekly and monthly reports (both internal and external).
Experience
2-5 Years
Level
Executive
Education
GED
Patient Support Representative Resume
Headline : To establish a long-term career in a company where I may utilize my Patient Support Representative professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Meticulous attention to detail, Skilled multi-tasker.
Description :
Screened all self-pays for determination for possible 3rd party assistance and/or charity care those include all in-house patients be screened bedside as well as walk-ins patients.
Completed/submitted 3rd party assistance applications with patient or family members who qualifies for MCD/SSD/SSI/Spend Down, supporting documents to Government Agency such as Social Security Administration, MEPD(A&D)Portal, and Health & Human Services Offices.
Scheduled appointments for patients, update patient's files on a daily basis by using the software Secure System, verified proof of insurance in TMHP, MVP, and hospital IDX System.
Printed and processed Newborn Mother/Baby daily Census, submit 7484 form to State Portal Newborn Integrity for newborn to obtain active MCD and CHIP Prenatal.
Assisted with completion of daily, weekly, and monthly reports (both internal and external).
Included processing return mail, filing, scanning, faxing, mass mail-outs, and any additional duties as assigned.
Interacted and communicated with internal and external customers to enhance the customer experience.
Experience
5-7 Years
Level
Executive
Education
GED
Patient Support Representative Resume
Objective : To work in a Patient Support Representative professional service-related or administrative field providing excellent customer service and exceeding employer expectations. To work as part of a team utilizing innovative methods for increasing productivity and efficiency while maintaining an upbeat work environment.
Skills : Microsoft Office, Typing.
Description :
Organized and developed a filing system by 3rd party assistance type which improved work productivity by thirty percent.
Filed system streamlined caseload processing allowing for time to be used efficiently toward more productive work activities.
Collected and entered demographic, clinical, billing, and insurance information from customers or responsible parties to facilitate a seamless customer experience.
Scheduled patients following established policies and procedures to ensure accuracy.
Proactively problem solved access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
Filed, retrieved, or delivered patient information or records using current technology to facilitate timely patient care.
Observed legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts In Psychology
Patient Support Representative Resume
Objective : To obtain a part-time Patient Support Representative position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Skills : MS Office, Clerical Skills.
Description :
Utilized verbal and written communication skills effectively in interactions with patients, third party payers and any and all hospital personnel.
Constantly and always obtained patient information confidential.
Processed return mail, filing, scanning, faxing, mass mail-outs, ordering supplies, and any additional duties as assigned.
Updated the patient's file and computer systems each time the account is worked.
Set-up insurance in system so insurance could be billed.
Reviewed medical claims for billing.
Paged and communicated effectively with all physician on-call for all contracted hospitals, skilled nursing facilities and urgent cares.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts In Psychology
Patient Support Representative Resume
Summary : Highly enthusiastic, motivated customer service representative with 7+ year's client interface experience. Results-driven with proven ability to establish rapport with clients. A dedicated employee with the motivation to improve customer satisfaction and contribute to company success. Core Strengths/Skills Strong Organization Skills Creative problem solving Active listening skills Critical Thinking Microsoft Office Effective Time management eClinical Works HPS, Artiva, Host Passport, Payer/Password.
Skills : Customer Service, Planning Skills.
Description :
Reviewed patient account information in billing system and perform research to resolve billing inquiries.
Accurately documented patient's inquiry and actions taken.
Created a positive patient experience through listening, understanding, ensuring timely resolution or escalation.
Communicated in a friendly manner and handling patients in a consummately professional manner.
Escalated patient's concerns to the appropriate department based on the nature of the complaint.
Educated the patient in regards to charity, payment plans and other applicable collection policies.
Maintained and protected confidentiality with regard to all aspects of the patient's care information.
Experience
7-10 Years
Level
Management
Education
Associate Of Arts In Business Administration
Patient Support Representative Resume
Headline : A determined, hard worker that would like to work for a company that will enhance my skills as well as provides the opportunity for my personal and professional growth and advancement opportunities.
Skills : POS, Microsoft, Fluent In English And Spanish, Fluent in American Sign Language.
Description :
Provided services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
Assisted other Patient Support Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues.
Recognized financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures.
Translated oral information into concise and accurate written documentation per guidelines.
Managed own work queues within set productivity guidelines.
Utilized Touchworks(Allscripts), Cisco Finese phone system, GE IDX (Centricity Framework), WebXchange and People Net to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals.
Resolved patient claims/assist patients with authorization requests by contacting the insurance companies directly.
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