A Patient Support Specialist works for the healthcare facility and undertakes a variety of job duties. A professional Patient Support Specialist Resume mentions the following duties and responsibilities – checking patients in and out; taking phone calls, scheduling patient appointments, completing insurance forms, obtaining patient data; managing patient accounts; answering and routing calls, greeting incoming patients, notifying nurses in case of emergency arrivals, scanning patients ID into patient management systems, maintaining detailed patient sign-in logs; and carrying out all other duties as needed.
Those seeking this job role must mention on the resume the following skills and abilities – knowledge of facility procedures; patience, effective communication skills, knowledge of medical coding, computer literacy, attention to details; and a personable demeanor. Successful resumes display a degree in the field of health information management.
Headline : Responsible for Ensuring the correct patient information within the computer system so that the clinical staff could ensure they had the right patient and our administrative staff to ensure we had the correct billing information to process the visit.
Skills : Computer, Electronic, Medical Records.
Description :
Responsible for patient experience from the time they entered our facility to the time they left our facility.
Followed and demonstrated knowledge of HIPAA when it came to the release of Patient Health Information to the patient or a third party.
Demonstrated strong writing abilities through clear and detailed phone messages for clinical staff and physicians.
Scheduled patient appointments.
Completed registration thoroughly and accurately for all new and returning patients.
Monitored shared email in-boxes and ensured all inquiries and task given were completed.
Coordinated communication between patients and clinical staff or physicians.
Updated and Confirmed patient information.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Sr. Patient Support Specialist Resume
Headline : To obtain a Patient Support Specialist
position with a growth-oriented company where professional communication and direct marketing skills and direct client interaction experience may be utilized.
Skills : Microsoft Office 40 WPM, Telemarketing, Exceptional Organization.
Description :
Greeted patients at check in, collect and update insurance information, use electronic medical software to update and create records, use Microsoft Office Outlook to communicate with practice personnel.
Checked patients out from office visits by reviewing insurance benefits, collecting co-payments and deposits for procedures.
Reviewed diagnosis codes and correlating them with the patients insurance benefits.
Followed HIPPA policies at all times.
Responsible for clerical duties such as faxing, copying, operating business telephones and mail distributing.
Responsible for creating and maintaining a clean waiting area for patients.
Introduced them to the practice that they chose to have services rendered from.
Involved in the process of helping them meet their goal.
Experience
5-7 Years
Level
Executive
Education
BA In Communications
Jr. Patient Support Specialist Resume
Headline : To apply education and professional experience in the medical and customer service field, to obtain a position that is challenging with an opportunity to further skills and knowledge in the community.
Established a relationship with patients and staff.
Assisted office manager and front end supervisor with scheduling and patient concerns.
Kept the patient flow expedited.
Able to keep a calm and friendly demeanor.
Scheduled accuracy to avoid overbooking and long wait times.
Experience
5-7 Years
Level
Executive
Education
Medical
Lead Patient Support Specialist Resume
Summary : Highly personable Patient Support Specialist Professional with over eighteen years of experience in claims resolution, medical liaison, and call-center operations within cellular and insurance industries.
Skills : Microsoft Office, Business Communication, Records Management, Organizational, Office Procedures, Arabic.
Description :
Referred patients to appropriate healthcare services or resources.
Compiled, recorded, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Interviewed and investigated applicants for public assistance to gather information pertinent to their applications.
Kept records of assigned cases, and prepare required reports.
Prepared applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Provided social workers with pertinent information gathered during applicant interviews.
Interviewed patients or their representatives to identify severity of their condition if in ICU to determine if SSI claim needs to be filed.
Answered applicants' questions about benefits and claim procedures.
Experience
7-10 Years
Level
Management
Education
A.A.S. In Management
Patient Support Specialist I Resume
Headline : Seeking Patient Support Specialist position in professional environment where utilize transferable skills and have growth opportunities.
Skills : Medicare, Medicaid, General Office, Marketing.
Description :
Called prospective patients with an invite to tour and events held at senior facilities hosted by either JenCare or the events coordinator.
Placed outbound calls after the tour to current and new patients to review the products and services that we offer.
Created new patient medical records with all newly recorded personal health information.
Coordinated with Humana and verified insurance coverage to qualify them for the Humana Gold Plus HMO plan.
Updated insurance information as needed, ex; effective date, PCP name on card, also if coverage has been dropped or changed.
Scheduled and rescheduled the first appointment time and date and also scheduled transportation to and from the medical office.
Reviewed all documents and made the necessary changes.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Arts
Patient Support Specialist II Resume
Headline : Responsible for Assisting with the coordination of the events (food, gift vouchers, raffles, bingo, etc.) during which, collected names, addresses, and phone information for possible callbacks for a tour.
Responsible for inbound and outbound calls regarding billing statements.
Followed up with patients regarding past due billing statements and set up payment arrangements.
Handled calls from outside sales team.
Reviewed accounts, collected past due balances, and contacted new patients as needed.
Audit configuration of supplies based on patients frequency of treatment.
Followed up with patients on missing and discrepancies on documents.
Advised patients on coverage for DME.
Entered/Verified insurance information.
Experience
5-7 Years
Level
Executive
Education
Diploma
Asst. Patient Support Specialist Resume
Headline : To secure a position with a stable and profitable organization, where can be member of a team and utilize business experience to the fullest.
Skills : Medical Terminology, Anatomy And Physiology.
Description :
Assisted with the scheduling of patient appointments.
Verified patient insurance coverage and eligibility.
Updated patient demographics and insurance information.
Answered phone calls with a friendly demeanor.
Heartland is a non-for profit organization.
Entered all encounters in the system, which was very vital for a lot of the company's founding.
Informed and educated patients with the necessary documents and procedures needed for the scheduled appointment.
Experience
5-7 Years
Level
Executive
Education
Nursing
Patient Support Specialist II Resume
Summary : To obtain a part-time/full-time Patient Support Specialist position in a setting that will utilize acquired skills and experience.
Assisted the emergency room, social worker, with registration and administration of patients.
Assisted distraught patients and families during difficult situations and trauma Maintained accurate, detailed reports and records for nurses, doctors, and other medical professionals.
Collaborated with other medical facilities regarding transfers of patients and patient care.
Organized and ready for anything they may encounter.
Learned a lot about in this position, other departments within the facility, as well as becoming familiar with other surrounding facilities.
Used Working in a fast-paced environment required a lot of organization and being on your feet for anything that was required at the time of demand.
Asked by doctors, nurses or any other medical professional was a requirement to succeed in this position.
Experience
7-10 Years
Level
Management
Education
Social Work
Patient Support Specialist III Resume
Headline : Patient Support Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Accurate and detail-oriented with knowledge of benefits, eligibility and appeals. Researched and denied claims and submitted appeals. Familiar with health billing and collections.
Skills : Medical Billing, Healthcare.
Description :
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Prepared patient charts, pre-admissions and consent forms as necessary.
Coordinated luncheons with Pharmaceutical Representatives.
Evaluated and verified benefits and eligibility.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Patient Support Specialist Resume
Summary : Motivated healthcare professional well versed in patient services in a clinical and administrative setting. Obtain a position within a reputable organization in healthcare and to commence utilizing skills obtained through education and experience.
Skills : Proficiency in English, Spanish, Microsoft Word 40wpm.
Description :
Answered incoming calls from patients, family members and other health care professionals.
Provided information on topics such as insurance, billing, medical history and personal health information.
Referred patients to the appropriate team for further assistance.
Answered phone calls from patients, staff members, and visitors.
Processed patient financial transactions.
Assisted with visit scheduling.
Provided exceptional customer service to patients, staff members, and visitors.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Patient Support Specialist Resume
Objective : To obtain a position with a growth-oriented company where my professional communication and direct marketing skills and direct client interaction experience may be utilized. Key Skills and Experience Microsoft Office (Excel/Word/Outlook) 40 WPM Telemarketing Exceptional organization Efficient time manager Direct Marketing.
Skills : Stress Management, Positive Attitude.
Description :
Answered inquiries and questions within the Patient Portal.
Provided phone support to patients or providers.
Followed up on non-urgent issues within the Patient Portal.
Communicated with patients on behalf of the provider.
Created a positive experience for patients through exceptional customer service.
Maintained a positive working relationship with other members of the team.
Understood provider policies and guidelines for responding to patient requests.
Experience
2-5 Years
Level
Junior
Education
BA In Mass Communications
Patient Support Specialist Resume
Objective : Patient Support Specialist is responsible for providing direct patient care, answering questions, and resolving issues within the Patient Portal. This includes answering patient inquiries and concerns, communicating with patients on behalf of the provider, and following up on non-urgent issues.
Skills : Computer :Electronic Medical Records.
Description :
Scheduling appointments and chemotherapy.
Referrals and scheduling of diagnostics.
Deposits and collection of patient responsibility.
Triage of patient calls.
Established a relationship with patients and staff.
Assisted office manager and front end supervisor with scheduling and patient concerns.
Kept the patient flow expedited.
Skills Used During busy schedule able to keep a calm and friendly demeanor.
Scheduling accuracy to avoid overbooking and long wait times.
Experience
0-2 Years
Level
Entry Level
Education
Medical
Patient Support Specialist Resume
Objective : Highly personable Customer Service Professional with over eighteen years of experience in claims resolution, medical liaison, and call-center operations within cellular and insurance industries.
Responsible for screening all uninsured/underinsured in-house patients for possible third party reimbursement such as Medicaid and SSI Maintain knowledge of community services and resources available to patients.
Refer patients to appropriate healthcare services or resources.
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Keep records of assigned cases, and prepare required reports.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Provide social workers with pertinent information gathered during applicant interviews.
Interview patients or their representatives to identify severity of their condition if in ICU to determine if SSI claim needs to be filed.
Answer applicant questions about benefits and claim procedures.
Experience
2-5 Years
Level
Junior
Education
A.A.S. In Management
Patient Support Specialist Resume
Objective : Accommodating, Experienced Individual who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude.
Skills : Microsoft Office, Business Communication, Records Management, Organizational, Office Procedures, Arabic.
Description :
Checking in patients, verifying all patient information was accurate and up to date, assisting patients with paperwork.
Verifying insurance coverage and patient eligibility.
Assisting in application and explaining eligibility of income based billing.
Scheduling appointments.
Answering scheduling phone, setting patients up with appropriate appointments, directing calls to correct extensions, answering billing questions.
Taking patient copayment and payments.
Also assisting various coworkers with projects.
Helped implement and set up training guidelines for new patient support specialist employees.
Reworked various protocols and helped organize a consistent and easy to follow work flow.
Experience
0-2 Years
Level
Entry Level
Education
BA In General Studies
Patient Support Specialist Resume
Objective : Patient Support Specialist is responsible for managing patients, ensuring that the patient needs are met throughout their stay at the hospital. This includes coordinating with the patient primary care physician and other specialists, communicating with family members and/or friends of the patient, and providing education to support patient care.
Skills : Customer Service , Microsoft Office Suite, Client Relationship Management, Medicare, Medicaid, General Office , Marketing.
Description :
Answered customer inquiries via telephone, email, chat, or social media.
Act as a first point of contact for customers.
Maintained knowledge of company products and services.
Managed the front-end of customer interactions.
Coordinated with internal teams to ensure that customer needs are met.
Provided sales training to employees and provide feedback on their performance during meetings.
Provided feedback on product features in order to improve the product.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor Of Arts
Patient Support Specialist Resume
Objective : I am a motivated and skilled Customer Service Representative in Building relationships, Warranty Claims, Data Entry, Documentation and Basic Technical Support. Team Player, I work well with others and Eager to learn new skills.
Skills : Strong motivational, Convincing power and Problem-solving skills.
Description :
Provided timely and accurate information to patients and their families (e.g., answering inquiries on phone calls, email, etc.).
Liaised with inpatient nursing staff to assist in managing patient needs.
Ensured patient safety by following hospital protocols.
Monitored progress of discharged patients to ensure they receive necessary follow up care in the community.
Worked closely with providers to facilitate referrals for specialty care if needed.
Monitored medical records for accuracy, consistency, and completeness.
Performed clerical duties as needed (e.g., data entry).
Experience
0-2 Years
Level
Entry Level
Education
GED
Patient Support Specialist Resume
Objective : To obtain a part-time/full-time position in a setting that will utilize my acquired skills and experience, Assisting distraught patients and families during difficult situations and trauma Maintained accurate, detailed reports and records for nurses, doctors, and other medical professionals.
Skills : Microsoft Word 2010, Excel, Quickbooks, Peachtree Accounting, Typing.
Description :
Assisted the emergency room social worker with registration and administration of patients.
Collaborated with other medical facilities regarding transfers of patients and patient care.
This position required a lot of patience, organization and knowledge.
Working in a fast-paced environment, one must be prepared, organized and ready for anything they may encounter.
Learned a lot about myself in this position, other departments within the facility, as well as becoming familiar with other surrounding facilities.Used Working in a fast-paced environment required a lot of organization and being on your feet for anything that was required at the time of demand.
Communication and willingness to do what was asked by doctors, nurses or any other medical professional was a requirement to succeed in this position.
Experience
0-2 Years
Level
Entry Level
Education
Bachelor In Social Work
Patient Support Specialist Resume
Headline : Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Accurate and detail-oriented with knowledge of benefits, eligibility and appeals. Researched and denied claims and submitted appeals. Familiar with health billing and collections.
Skills : Medical Billing, Healthcare.
Description :
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Prepared patient charts, pre-admissions and consent forms as necessary.
Coordinated luncheons with Pharmaceutical Representatives.
Precisely evaluated and verified benefits and eligibility.
Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Patient Support Specialist Resume
Objective : Patient Support Specialist is responsible for ensuring patient satisfaction and providing exceptional customer service. This includes understanding the customers' needs, empathizing with them, and offering them the best possible treatment.
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