A PC Refresh Technician, also known as the IT refresh technician helps users in upgrading their operating systems, and/or to replace an old laptop or PC with the latest version one. Common duties listed on the PC Refresh Technician Resume are – responding to user requests, logging and recording all requests from users, maintaining the accuracy of the asset management repository, supporting wireless implementations and connectivity, ensuring procured IT-related equipment, supporting PC hardware, peripherals, and printers; taking responsibility for input and retrieval of information from various databases and applications; maintaining the order process flow, and maintaining ongoing data reports.
Summary of skills needed to excel in this role includes the following – excellent planning skills, preferential skills and experience, network skills, strong troubleshooting skills, and technical knowledge, strong interpersonal skills, strong technical skills, and accuracy with work. A computer science or IT degree is considered mandatory.
Objective : Dedicated PC Refresh Technician with 2 years of hands-on experience in deploying, configuring, and maintaining desktop systems. Skilled in utilizing Microsoft Deployment Toolkit for efficient imaging and troubleshooting. Committed to enhancing user experiences through effective technical support and training. Eager to contribute to a dynamic team focused on technology solutions.
Skills : Communication Skills, Peripheral Setup, Software Installation, Operating System Setup
Description :
Created and updated desktop images for the City of Charlotte using Microsoft Deployment Toolkit.
Performed re-imaging and diagnostics of desktops and laptops to ensure optimal performance.
Performed hardware upgrades and replacements for desktop and laptop computers.
Planned and executed a major PC deployment initiative, ensuring minimal disruption.
Delivered 200 desktop deployments for the Charlotte-Mecklenburg Police Department, enhancing operational capacity.
Maintained personnel files for existing staff and new hires, ensuring compliance with data management standards.
Participated in training and orientation sessions for end-users, improving technology adoption.
Experience
0-2 Years
Level
Entry Level
Education
AAS in Comp Tech
Junior PC Refresh Technician Resume
Objective : Enthusiastic Junior PC Refresh Technician with 5 years of experience in deploying and configuring desktop systems. Proficient in using imaging tools and providing user support to enhance operational efficiency. Committed to delivering exceptional technical assistance and fostering a collaborative team environment.
Reimaged 60-70 systems to Windows 7 using thumb drives, facilitating seamless transitions for clients.
Upgraded and configured 17 printers at the Sacramento and Stockton locations, improving service quality.
Collaborated in teams of 2 to 4 technicians to ensure efficient workflow at various sites.
Followed detailed written and verbal instructions to complete tasks accurately.
Provided personalized customer service to set up systems according to user preferences.
Managed the removal and shipping of outdated equipment, maintaining inventory integrity.
Utilized remote troubleshooting tools to assist users effectively.
Experience
2-5 Years
Level
Junior
Education
AAS
PC Refresh Technician Resume
Headline : Accomplished PC Refresh Technician with 7 years of extensive experience in configuring, deploying, and maintaining desktop environments. Proficient in utilizing advanced imaging tools and managing large-scale refresh projects. Passionate about delivering exceptional support and enhancing user productivity through effective technical solutions.
Skills : Network Troubleshooting, System Administration, Data Migration, Field Service Operations, Workstation Setup, Mobile Device Management
Description :
Configured and assembled desktop components to meet user specifications.
Deployed and installed desktops and peripheral devices, ensuring optimal performance.
Diagnosed and resolved common computer issues to minimize downtime.
Participated in a large-scale PC refresh, successfully installing 640 workstations across 74 locations.
Provided technical support to end-users during refresh projects.
Provided end-user training on new systems and software applications.
Maintained documentation of installation and configuration processes.
Experience
5-7 Years
Level
Senior
Education
AAS IT
PC Refresh Support Technician Resume
Objective : Tech-savvy PC Refresh Support Technician with 5 years of experience in deploying and configuring desktop systems. Adept at utilizing imaging tools and providing comprehensive user support to ensure seamless operations. Passionate about enhancing user productivity through effective technical solutions and a collaborative approach.
Skills : Microsoft Office Suite, Active Directory Management, Windows Server Administration, Documentation Skills
Description :
Participated in inventory audits to track equipment lifecycle.
Troubleshot, repaired, and maintained company-owned assets to ensure operational reliability.
Coordinated with vendors for timely procurement of parts.
Assured compatibility of software applications, including in-house and third-party solutions.
Tracked and validated software licenses for compliance with company policies.
Confirmed ownership of leased equipment to maintain accurate inventory records.
Provided training and support to users for new systems and applications post-deployment.
Experience
2-5 Years
Level
Executive
Education
A.S. in Comp Sci
PC Refresh Technician Resume
Summary : Accomplished PC Refresh Technician with a decade of experience in deploying and upgrading desktop systems across diverse environments. Expertise in utilizing advanced imaging techniques and troubleshooting to ensure seamless operations. Committed to enhancing user satisfaction through efficient support and innovative solutions.
Skills : Virus Removal, Microsoft Outlook Configuration, System Diagnostics, Help Desk Experience, Client Relations, Technical Writing
Description :
Consulted with Kforce Technology Inc. to provide expert guidance in desktop support.
Trained and mentored junior technicians, enhancing team capabilities and service quality.
Reported and documented technical issues for continuous improvement.
Troubleshot application support issues, resolving ODBC and configuration errors.
Managed printer and drive mapping, ensuring efficient resource utilization.
Resolved Microsoft application errors, optimizing user productivity in Outlook and Excel.
Executed hardware deployment and repairs at the end of lease cycles, ensuring compliance.
Experience
7-10 Years
Level
Management
Education
B.S. IT
IT PC Refresh Technician Resume
Objective : Seasoned IT PC Refresh Technician with 5 years of experience in deploying and configuring desktop environments. Proficient in leveraging imaging tools and managing hardware upgrades to optimize user performance. Dedicated to delivering exceptional technical support and improving operational efficiency through streamlined processes.
Skills : System Installation And Configuration, Windows Os Expertise, Mac Os Knowledge, Linux Familiarity
Description :
Monitored the US PC Provisioning mailbox queue and responded to user queries efficiently.
Collected devices from the stock room, ensuring accurate inventory management.
Facilitated the recycling and disposal of outdated equipment.
Utilized ITSM tools such as ServiceNow to track incidents and manage requests.
Created user guides and documentation for new systems.
Applied critical security patches and updates to maintain system integrity.
Executed desktop imaging procedures using Windows Deployment Services for efficient setups.
Experience
2-5 Years
Level
Executive
Education
B.S. IT
PC Refresh Technician Resume
Summary : Proficient PC Refresh Technician with a decade of extensive experience in deploying, configuring, and upgrading desktop systems. Expertise in using advanced imaging tools and troubleshooting techniques to enhance operational efficiency. Committed to delivering exceptional technical support and improving user satisfaction through effective solutions and streamlined processes.
Skills : System Management, Team Collaboration, Project Management, Inventory Control, Quality Assurance, System Upgrades
Description :
Provided comprehensive IT support, resolving user issues with hardware and software through effective troubleshooting.
Identified and documented technical issues, ensuring timely and courteous assistance to all inquiries.
Managed help desk tickets, prioritizing tasks to ensure efficient response times.
Monitored and tracked IT problems, achieving prompt resolutions to enhance service delivery.
Supported the Service Desk as a remote and on-site resource for IT-related issues.
Contributed to the creation of end-user documentation, improving the support process.
Maintained confidentiality regarding patient care and employee information throughout all interactions.
Experience
10+ Years
Level
Executive
Education
AAS-IT
Field PC Refresh Technician Resume
Objective : Experienced Field PC Refresh Technician with 5 years in deploying and configuring desktop systems. Proficient in imaging tools and committed to delivering high-quality technical support. Adept at enhancing user productivity and streamlining processes to ensure seamless operations. Ready to leverage expertise in a collaborative environment focused on technology enhancements.
Skills : Time Management, Attention To Detail, Enterprise Application Management, Operational Application Support, Oracle Enterprise Business Suite, Technical Training
Description :
Coordinated the deployment of 2,800 PCs, ensuring timely delivery and setup.
Managed end-of-life notifications for PCs, facilitating smooth transitions for users.
Led the scheduling for a two-year refresh deployment project, optimizing resource allocation.
Collaborated with department managers to deploy 1,800 HP monitors, completing within a two-month timeline.
Worked with IT consultants and construction teams to install and configure peripherals for new departments.
Assisted in imaging and deploying PCs and monitors to the new Fontana KP Hospital.
Conducted training sessions for staff on new hardware and software configurations.
Experience
2-5 Years
Level
Consultant
Education
AAS-IT
PC Refresh Technician Resume
Headline : Results-oriented PC Refresh Technician with 7 years of expertise in deploying and configuring desktop systems across various environments. Skilled in advanced imaging techniques and effective troubleshooting, ensuring minimal downtime. Aiming to leverage my technical acumen to enhance operational efficiency and user satisfaction in a dynamic IT setting.
Skills : Desktop System Configuration, Malware Protection, Patch Management, Cloud Services, Help Desk Support, Itil Knowledge
Description :
Identified user data and settings for seamless transition to new desktop systems.
Executed comprehensive backups of old systems prior to deployment.
Utilized Desktop DNA for preserving user settings during refresh.
Coordinated the installation of new desktop systems and peripherals.
Facilitated the migration of peripherals, ensuring compatibility and functionality.
Maintained clear communication with users to address concerns during the transition.
Conducted post-deployment checks to confirm system functionality and user satisfaction.
Experience
5-7 Years
Level
Senior
Education
A.S. IT
PC Refresh Technician Resume
Objective : Detail-oriented PC Refresh Technician with extensive experience in hardware upgrades, software installations, and system migrations. Proven ability to troubleshoot and resolve technical issues efficiently while ensuring minimal downtime. Strong communication skills and a commitment to delivering exceptional customer service in fast-paced environments.
Skills : Desktop Support Specialist, Technical Troubleshooting, Hardware Troubleshooting, System Optimization, User Account Management
Description :
Deployed and configured new computers for employees according to refresh schedules.
Restored user data and validated successful software installations through post-deployment reviews.
Provided technical support for PCs, laptops, printers, and mobile devices to end-users.
Assisted users via email, phone, and chat, ensuring prompt resolution of issues.
Collaborated with team members and management to enhance operational workflows.
Performed manual installations of required software applications.
Documented processes and identified areas for improvement in support procedures.
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