Description :

1. Cashing checks and paying out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
2. Receiving checks and cash for deposit, verifying amounts, and checking the accuracy of deposit slips.
3. Entering customers' transactions into computers to record transactions and issue computer-generated receipts.
4. Balancing currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
5. Examining checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
6. Counting currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the federal reserve bank.
7. Receiving and counting daily inventories of cash, drafts, and travelers' checks.
8. Carrying out special services for customers, such as ordering bank cards and checks.

Experience

7-10 Years

Level

Senior

Education

Diploma in Business

Description :

1. Focussing on the consultative sales process to proactively identify and meet the financial needs of customers or prospects.
2. Maintaining focus on acquiring new customer accounts and/or deepening existing customer relationships through a variety of activities and consulting.
3. Responsible for processing transactions as well as working as a member of the management staff.
4. Consultative sales process and financial needs assessment to build a thorough customer profile and identify short and long term financial needs.
5. Maintaining a position of trust and responsibility by keeping all business confidential.
6. Maintaining an in-depth knowledge of consumer and small business products/services and recommend appropriate solutions using value proposition, maintaining records, reports, and procedures.
7. Utilizing marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
8. Establishing close working relationships with assigned business partners (mortgage, business banking officers and investment executives), referring customers when appropriate to provide timely financial solutions.

Experience

10+ Years

Level

Management

Education

Human Services

Description :

1. Analyzed current customer relationships and proactively contacted customers with recommendations to assist them with achieving financial success.
2. Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities.
3. Resolved difficult customer situations effectively while delivering professional customer service and the highest level of customer satisfaction.
4. Managed customer products and services including; savings, checking, certificates, IRAs, loans, and lines.
5. Performed analysis reconciliation for safe deposit boxes monthly and annual report.
6. Responsible for approving customer override for large checks and cash transactions after performing the necessary due diligence.
7. Assisted customers with reconciliation, made an adjustment to account balance and monthly bank statements.
8. Updated customer information utilizing Wells Fargo's internal software system.
9. Assisted with safe deposit boxes, opening accounts, ira, all credit products and responsible for the opening, closing and maintaining.

Experience

10+ Years

Level

Management

Education

Bachelor's in Accounting

Description :

1. Provided a high level of financial and administrative services to customers.
2. Processed and managed customer accounts; opened, closed and performed account maintenance and all teller transactions.
3. Collected and entered customer personal information into a database, updated information, and processed pertinent documentation.
4. Scheduled appointments with customers for various administrative and financial inquiries, options, and actions such as auto loans, mortgage loans, home equity lines of credit, benefits, etc, advised customers on their enrollment and eligibility.
5. Hold nationwide multi-state licensing system and registry (NMLS) license.
6. Assisted and advised customers on using online and mobile banking systems.
7. Performed work involving the collection, compilation and/or tracking of data and uses multiple software applications and electronic databases to enter, modify and retrieve sensitive information.
8. Compliant with all BSA (Bank Secrecy Act) and local bank procedures, policies, rules, and regulations.

Experience

7-10 Years

Level

Senior

Education

General Education

Description :

1. Deepen existing relationships through profiling and uncovering additional needs.
2. Evaluating the client's financial needs and recommend products to meet their needs.
3. Processing and closing home equity loan, auto loan, credit cards, and personal loan applications.
4. Opening and closing the branch safe registered to report to the branch manager, responsible for driving revenue through direct sales of personal accounts, loans, and lines of credit.
5. Meeting with clients on a regular basis to assess their financial needs and growth opportunities.
6. Providing clients with the tools, information, and benefits to assist them in attaining their financial goals.
7. Contacting customer in face to face interactions as well as "cold" calling.
8. Proficiency on the phone Microsoft Office proficient (Word, Excel, etc. ) trained new tellers and personal bankers.
9. Proficient in all policies and procedures required for every transaction.

Experience

7-10 Years

Level

Senior

Education

BS in Business Management

Description :

1. Assessed clients' financial situations to develop strategic financial planning solutions.
2. Reconciled debit reports, margin reports, and trade settlement reports reaching in-house goals and objectives.
3. Led and educated investment team on customer relationship management techniques.
4. Executed customer transactions, including deposits, withdrawals, money orders, and checks.
5. Rapidly and efficiently prepared customer and atm cash and change orders.
6. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
7. Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with an 85% success rate.
8. Exceeded branch expectations and banking goals by teaming up with associates in closing potential leads.
9. Developed strategies to grow the client base and implement appropriate sales plans to target prospective customers.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Processed deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations.
2. Received cash and checked for the deposit, verified amounts, and looked for check endorsements.
3. Examined cash carefully to guard against acceptance of counterfeit checks and identification.
4. Entered transactions into the computer and issued customer receipts.
5. Sold and prepared money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit.
6. Processed Western Union wires and cash advances. Cross-sold bank services and products.
7. Provided bank services to a diverse customer base, including a large Spanish speaking population.
8. Prepared correspondence on routine matters and handled cash drawer on a daily basis.
9. Opened accounts and processed account transactions and account file maintenance changes.

Experience

2-5 Years

Level

Junior

Education

High School

Description :

1. Opening new accounts and identifying new sales opportunities when assisting new and existing clients.
2. Taking new loan applications and after they have been approved by the lender, preparing the loan documents and meet with the clients and close on the loan.
3. Generated 267% of the banking center's annual integration goal within the first year as a personal banker.
4. Responsible for completing currency transaction reports accurately and efficiently and ensuring holds are put on accounts correctly and as needed.
5. Front-line contact for customers; assisted with questions before directing to the appropriate department.
6. Identifying potential clients and soliciting business using advertising campaigns, mailing list, and personal contacts.
7. Actively promoting all deposit products and services, development of calling lists and conducting call programs.
8. Assisting with lending services and built relationships with new and existing clients to sustain high satisfaction ratings and retention.

Experience

10+ Years

Level

Management

Education

Masters of Science

Description :

1. Implementing customer worksheet to maximize cross-selling opportunities and deepening client relationships.
2. Referring investment, mortgage, and insurance business to the appropriate sales specialist for sales fulfillment.
3. Integrating service orientation into the overall sales process to drive client satisfaction.
4. Responsibilities included: build existing relationships, while acquiring new business through the utilization of strong sales techniques, and expertise in banking products and services.
5. Creating an open dialogue between all staff in the branch on how to identify referral opportunities and increase sales production.
6. Communicating effectively with customers on the utilization of our wide array of services to help enhance their business and overall relationship.
7. Conducting discussions with prospects to understand the background and identify needs, clearly communicating potential solutions.
8. Making the customers lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.

Experience

7-10 Years

Level

Senior

Education

Associate in HRM

Description :

1. Provided remarkable customer service through all customer interactions, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
2. Consistently top banker in the district for mortgage referrals developed an in-depth knowledge of retail and business products and services.
3. Sold loans and deposit products to consumer and small business customers and prospects.
4. Conducted outbound calls by using referral sources, walk-in sources, telephone, and in-person calls.
5. Used all sales tools, including profiling customers' needs through the use of various technologies and sales tools to ensure a consistent and valued customer experience.
6. Provided transactional customer service, including but not limited to the following: accepted and processed deposits, withdrawals, and payments and handled other over the counter and mail transactions.
7. Successfully completed banker and teller platform training assisted in the coaching and cross-training of other staff members in sales and operations as needed.
8. Responsible for coaching and leading branch teller sales and referrals made a decision concerning proper overrides an exceptions outside of bank error managed portfolio clients relationships of branches highest net worth clients.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Suggested new bank products and services to increase earnings and gain total account relationships.
2. Served as Marketing Team Coordinator with a focus on bank objectives in advertising, cross-sales, direct mail, and promotions.
3. Ensured compliance training with BSA/AML & OFAC.
4. Mentored, supervised, and audit cash inventory of 13 tellers and 3 vaults.
5. Assisted in recruitment and selection of new Teller staff, and monitored work performance for accuracy.
6. Served as the backup to Vice President, Operations.
7. Opened new deposit accounts and processed legal documents such as POD, Transfer by Affidavit, domiciliary letters.
8. Responded to customer inquiries and problems to resolve bank operational issues.

Experience

10+ Years

Level

Senior

Education

Banking

Description :

1. Oversaw a branch team consisting of 6 customer service representatives and 2 personal bankers.
2. Trained all new Personal Bankers.
3. Handled all ordering for BranchRecommended loan approvals and denials based on customer loan application reviews.
4. Originated, reviewed, processed, closed and administered customer loan proposals.
5. Submitted loan applications to loan underwriters for verification and recommendation.
6. Developed prospects for new loans with 10-20 cold calls weekly.
7. Reviewed and edited loan agreements to ensure accuracy.

Experience

5-7 Years

Level

Executive

Education

Communications

Description :

1. Provided a full range of banking services to individual and business clients.
2. Opened all new accounts and provided all branch system maintenance.
3. Referred clients for additional services such as Loans, Merchant Services, Treasury Management Products and Wealth Management Services.
4. Assisted Lenders on business calls with new and existing prospects.
5. Managed own portfolio of clients totaling over $4M in deposits.
6. Adhered to all bank policies and procedures built around bank regulations and requirements including CIP, BSA, CRA and other departments.
7. Followed established policies and procedures and internal controls to minimize loss exposure.

Experience

10+ Years

Level

Senior

Education

Banking