A Phone Interviewer is hired to contact potential applicants and make basic phone interviewing to shortlist them for interviews. Job duties commonly seen on the Phone Interviewer Resume include the following – contacting people by telephone or in-person, recording responses, making cold calls, conducting household surveys and commercial studies that need interviewing; assisting with mail surveys; performing database or computer tasks; conducting address or telephone number look-ups using online resources; and supporting in conducting survey research and in-person interviewing.
The most sought-after skills for the post include the following – the ability to use multi-line phone devices, strong verbal communication skills; the ability to maintain focus mainly in a fast-paced environment; strong attention to detail; interpersonal skills; telephone mannerism, patience, and strong listening skills. Formal education is not mandatory, however, possessing relevant knowledge of interviewing matter is a must.
Summary : To continue to expand knowledge of products and services by utilizing customer service and Sales skills to grow the business and handle the customers request.
Skills : Accuracy, Machining familiarity, Process Technician.
Description :
Interviewed with registered voters regarding what their opinion was about on certain issues that may be coming up and how it would affect their community and their personal lives and situations.
Able to learn instinctively if this person was saying no but was still on the phone.
Learned early that many people feel that their opinion doesn't matter, so would respond that out of 100 people that if 50 people said yes and 49 said no, your survey could pass the policy, squash the policy or put it up for a new way to make the policy work in a better more efficient way.
Conducted paper and computer based interviews with high degree of accuracy and integrity.
Administered carefully developed, field-tested questionnaires to respondents using a computer.
Accomplished having DCR of the day for having the most complete calls for a specific study.
Documented information accordingly, tracked findings and consumer responses.
Experience
10+ Years
Level
Senior
Education
Certificate
Sr. Phone Interviewer Resume
Summary : Seeking a production position with a company that can utilize skills and previous work experience. Phone Interviewer is responsible for conducting interviews and conducting research.
Skills : Microsoft Office, Bilingual- Spanish.
Description :
Prepared jobs for interviewers nightly.
Supervised and assisted with interview when needed.
Monitored interviews to insure quality.
Gathered information and preparing reports nightly on progress as well as findings of interviews.
Performed out-going telephone calls to residential homes to conduct a survey.
Responsible for protecting respondents' privacy by keeping their answers confidential.
Able to display high energy level, positive attitude and enthusiasm for the program while remaining neutral and unbiased during the phone interview.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Jr. Phone Interviewer Resume
Objective : Experienced in face to face customer service and over the phone customer service. Over 3 years of cash handling experience.
Compiled, sorted and verified the accuracy of data before it is entered.
Stored complete documents in appropriate locations.
Located and corrected data entry errors, or report them to supervisors.
Maintained logs of activities and completed work.
Supported, planed, and coordinated operations for single or multiple surveys.
Reviewed, classified, and recorded survey data in preparation for computer analysis.
Conducted research to gather information about survey topics.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Phone Interviewer III Resume
Objective : Phone Interviewer is responsible for the logistics of conducting phone interviews with potential new hires.
Skills : Excel, Word, Outlook, Powerpoint, Calculator, 10-Key.
Description :
Able to perform multi-tasking Customer negotiation and persuasion Data encoding Customer service ethics Inbound customer service support Maintained contact with new and existing clients as instructed.
Responded to client queries or complaints by phone or e-mail as appropriate.
Maintained quality of service through quality assurance Set appointments with potential clients.
Transferred urgent calls to appropriate departments.
Updated clients contact information and other details in the customer database.
Made appropriate storage recommendations based on customer requirements.
Analyzed data from surveys, old records, or case studies, using statistical software.
Experience
2-5 Years
Level
Executive
Education
Certificate
Phone Interviewer II Resume
Summary : Great with detailing, finding a problem to the solution. Fantastic leadership abilities, Experience in responding to customers complaints and inquiries and resolved complaints or issues efficiently and professionally. Knowledge of utilized multiple call center support applications to efficiently assist customers and agents.
Skills : Microsoft Office, Microsoft Word, Powerpoint, Case Management.
Description :
Interviews survey respondents by telephone or in person, following strict guidelines and procedures.
Records interview responses by entering answers into computer assisted system, using paper and pencil, or other means.
Reviews completed survey instruments and logs for completeness and legibility.
Explains survey content and necessity to respondents.
Codes and check-codes data.
Assists in developing coding schemes and procedures.
Files completed surveys.
Maintains records of work completed.
Experience
10+ Years
Level
Senior
Education
Associate
Phone Interviewer I Resume
Objective : Phone Interviewer is responsible for answering customer calls and connecting prospects with sales. The Phone Interviewer is also responsible for collecting and analyzing customer data, providing customer service and managing customer relationships.
Skills : Email, Internet, Multi-tasking, Fast Learner, Able To Stand For A Long Period Of Time, Team Player.
Description :
Worked making calls for market research purposes, on a variety of projects from customer satisfaction to public opinion surveys.
Conducted phone interviews about shopping habits Advantage Sales and marketing Cincinnati, OH.
Contacted individuals about making donations and maintained records of contacts.
Conducted outbound calls on political surveys with great customer service.
Conducted comprehensive interviews via phone for a Long Term Care Insurance provider.
Partnered with the underwriting department and provided complete medical history on all potential applicants.
Focused on current and past medical conditions, medication, surgeries and or treatments to assist the underwriter in making the appropriated decision .
Provided the information via a written report.
Experience
2-5 Years
Level
Executive
Education
GED
Assistant Phone Interviewer Resume
Summary : To obtain a full-time temporary or permanent position in a manufacturing area for personal growth and development, achieved through hard work and self-motivation.
Skills : High customer service standards, Stong problem solving , Strong organizational , Courteous demeanor.
Description :
Collected statistical information for political and public opinion surveys.
Reported to work on time or early every day that I am scheduled, be polite and courteous to all contacted customers.
Filled in reports including phone number, name and address of customers that complete our surveys.
Conducted telephone surveys regarding customer satisfaction or dissatisfaction with services received from our clients.
Able to be flexible in a work schedule and to work limited overtime as necessary required.
Able to display high energy level, positive attitude and enthusiasm for the program while remaining neutral and unbiased during the phone interview.
Able to work on your own as well as part of a team.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Associate Phone Interviewer Resume
Headline : Self motivated individual seeking a challenging position that allows me to utilize current skills to assist in the growth of a business. Eager to take part in opportunities to acquire new knowledge to work towards advancing as a professional.
Skills : Microsoft Office, HTML, SAS.
Description :
Conductes surveys on doctors, hospitals, and the services they provide.
Inputs all information given by patient into a record.
Completes various projects in a shift.
Works hard to help achieve company goal.
Experiences in entering and retrieving data from multiple information systems including the New Mexico Women, Infants & Children (WIC) Program Automated Data System.
Interviewers administer carefully developed, field-tested questionnaires to respondents using a computer.
Collectes important information for social science research Utilized strong interpersonal and communication skills to gain respondent participation.
Experience
5-7 Years
Level
Executive
Education
Nursing Assistant
Assistant Phone Interviewer I Resume
Objective : Seeking position with great potential for the growth and development of new skills as well as allowing the utilization of professional skills obtained through hard work and dedication.
Skills : Microsoft Office, Java, Python, SQL, C, Mac OS X, Microsoft Windows.
Description :
Interviewed survey participants by telephone for a variety of projects.
Communicated to participants the importance of the survey and why their participation is valuable.
Followed a scripted questionnaire verbatim to collect research data.
Entered responses accurately into a computer system while speaking with participants.
Attempted to convert participants who have previously opted not to participate in a particular survey.
Attended all mandatory training sessions related to surveys.
Maintained quality standards for data collectioN.
Experience
2-5 Years
Level
Executive
Education
AAS In Human Services
Phone Interviewer Resume
Objective : To obtain a position within a company where customer service and office skills will contribute to the company success.
Skills : Ms Word, MS Office.
Description :
Worked in a data-entry company setting up automobile survey appointments.
Successfully marketed research services to large corporation presidents and other decision makers.
Completed automobile research studies and qualified recipients to attend various GM, FORD, and CHRYSLER promotional events.
Utilized Microsoft word and excel to input confidential clients information.
Answered multi-line phone system, exceeded daily quota in handling up to 100+ incoming/outgoing calls.
Recommended by management as a Trainer for new employees on call center etiquette and other office procedures.
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