A Phone Representative helps customers with complaints and questions over the phone. The job duties typically listed on the Phone Representative Resume include – giving customers the needed information telephonically, responding promptly to calls, communicating with customers about new products and deals; acknowledging and resolving customer complaints; managing large amounts of incoming calls, providing accurate and valid information to callers; keeping record of every customer interactions; building a sustainable relationship with customers and providing professional customer service support.
Those interested in this line of activity must depict on the resume the following skills – strong phone handling skills, active listening skills, familiarity with multiple phone systems, excellent communication skills, the ability to interact with different kind of callers; and the ability to multitask. While formal education is not mandatory, possessing strong knowledge about their company’s products and service is required.
Objective : A computer-literate mortgage and customer service professional with more than 3 years of consistent performance improvement and learning. Proficient in a wide variety of software applications while being a quick learner of new systems.
Skills : Customer Service, Microsoft Office, CRM Systems, Standard Business Applications, Leadership, Detail Oriented.
Description :
Providing excellent customer services skills and learned how to cope with everyday living and issues that play a part in other people's lives.
Informing members of correct info knowledge of database and information needed to know and informing others.
Clean understandable talk flow with confidence.
Time management with time limiting calls team supports helpful towards fellow employees with their problems.
Learned how to manage my social skills with multi-tasking to ensure customers attention and satisfaction while obtaining customer services needed.
Liaison between the customer and client by solving issues and maintaining customer satisfaction.
Later transferred to become a business account representative selling products and services and retaining business for the company.
Experience
2-5 Years
Level
Junior
Education
GED
TelePhone Representative Resume
Headline : Professional, with the ability to rapidly learn and welcomes challenges. A cross-cultured, and is poised to start a career in Sales and will be successful.
Skills : USAF, Security Forces, JFX.
Description :
Determined requirements by working with customers.
Answered inquiries by clarifying desired information; researching, locating, and providing information.
Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions, escalating unresolved problems.
Fulfilled requests by clarifying desired information; completing transactions, forwarding requests.
Sold additional services by recognizing opportunities to up-sell accounts, explaining new features.
Maintained call center database by entering information.
Kept equipment operational by following established procedures, reporting malfunctions.
Updated job knowledge by participating in educational opportunities.
Experience
5-7 Years
Level
Executive
Education
HS
Customer Service Phone Representative Resume
Headline : Currently seeking employers who will allow growth within the company. Looking to learn new skills, meet new people, and hoping to establish a position with longevity.
Skills : Secretarial, Computer Skills, Excellent Communication Skills, Data Entry.
Description :
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Experience
5-7 Years
Level
Executive
Education
BBM
Medicaid Phone Representative Resume
Objective : A determined, hardworking, self- motivated individual that strives toward accomplishing goals.Dependable and reliable with extreme loyalty and pride for the company.
Skills : Skilled In Most Office Equipment Such As 10 Key, Multifunction.
Description :
Enter data and interact with multiple online systems while speaking with customers.
Answers inquiries by clarifying desired information, researching, locating, and providing information.
Fulfills requests by clarifying desired information, completing transactions; forwarding requests.
Maintains call center logs by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Liaison between the customer and client by solving issues and maintaining customer satisfaction.
Later transferred to become a business account representative selling products and services and retaining business for the company.
Experience
2-5 Years
Level
Junior
Education
BA
Phone Representative I Resume
Objective : Phone Representative adept at working in diverse retail and customer service environments. Patient and empathetic with an extensive background in conflict resolution and customer care.
Skills : Customer Service, Care Giver, Time Management, Organization, Attention To Detail, Quality Focus .
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Provided an incentive to increase productivity by offering employees awards for best customer service.
Experience
0-2 Years
Level
Entry Level
Education
MA
Phone Representative II Resume
Objective : Phone Representative with 4+ years of experience. Eager to learn and looking for new opportunities. Responsible for the sales and marketing of an organization’s products and services. Their job is to close business by providing customers with the benefit of a high quality product or service at an affordable price, or in exchange for their business.
Skills : Honest, Dedicated And Well-organized.
Description :
Answer incoming and outgoing calls, follow telephone etiquette, transfer calls to desired departments and supervisor, must have knowledge of centralized telephone systems.
Knowledge of personal computers and methods of updating databases.
takes and distributes messages for customers and staff, provides information on detailed services.
Assists in reporting telephone equipment or service complaints and problems.
Trains or assists with training new telephone operators in the performance of job duties.
Calling currents owners of timeshares using multiple systems, also setting reservations and collecting past due payments.
Enter data and interact with multiple online systems while speaking with customers.
Experience
2-5 Years
Level
Junior
Education
HS
Jr. Phone Representative Resume
Objective : Phone Representative with 2 years of experience in the industry. Dependable and reliable with extreme loyalty and pride for the company.
Skills : Organized, Very Detailed, Reliable, Responsible, Efficient, Confident, Friendly, Works Well With Others, Excellent Customer Service Skills, Self Motivated, Independent, Takes Direction, Adapts Quickly, Meets Deadlines, Always On Time, Hard Working, And Extravagant Communication Skills.
Description :
Handle questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients.
Reporting/escalating issues through the appropriate channels.
Effectively communicate (verbally & written) information with my team members & customers alike.
Strive to meet the highest level of customer satisfaction by resolving customers issue in a professional & timely manner.
Multitasking through multiple systems while interacting with customers.
Additional responsibility as business needs dictates Accomplishments Always top rated on my team.
Multiple Awards are given for Outstanding Customer Service.
Experience
0-2 Years
Level
Entry Level
Education
EDU
Associate Phone Representative Resume
Objective : A hard-working individual who sustains an exceptionally positive disposition at all times, while simultaneously maintaining an easily coachable and teachable attitude. Possess the desire and ambition to learn every new responsibility to allow for possibilities of promotion.
Skills : Quick Learner, Organized, Multi-Tasker, Dedicated Team Player, Self-Motivated, Microsoft Word, PowerPoint, and Excel, Typing 50 Wpm.
Description :
Answered calls by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales promotions.
Politely assisted customers via telephone.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Learned, referenced and applied product knowledge information.
Solve any issues within the billing, sales, and customer service departments.
Experience
2-5 Years
Level
Junior
Education
HS
Sr. Phone Representative Resume
Objective : Seeking to join a company where one can utilize a strong work ethic and technical skills to gain further experience while enhancing the company's productivity and reputation.
Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access, Microsoft Powerpoint.
Description :
Interacted with customers to provide information in response to inquiries about medical products and services.
Ability to manage and resolve customer concerns and complaints in a quick and effective manner.
Obtain and verify information from physician offices in order to supply the patient with medical supplies.
Worked directly with Account Executives supporting new patients on the East and West coasts.
Aided the sales team in developing new accounts as well as existing accounts.
Effectively presented information to and responded to requests from senior management.
Make arrangements for meetings, reservations, and change of address or telephone number.
Experience
2-5 Years
Level
Junior
Education
HS
Phone Representative III Resume
Headline : Excellent communicator with 6+ years' experience working with children of varied ages. Supervising youth and presenting positive role modeling through all interactions with program participants.
Skills : Microsoft Office, AutoCAD 3D/2D, Revit Architecture, Powerpoint.
Description :
Provided home basic customer service business for the prestigious country and Global companies by answering calls, e-mails, and chat requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Called customers when there were problems with their mail orders.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Experience
5-7 Years
Level
Executive
Education
HS
Lead Phone Representative Resume
Summary : 8+ years of experience as a Phone Representative is now seeking lasting employment in a positive atmosphere that will be challenging, as well as rewarding.
Skills : Customer Service, Documentation Skills, Written Communication, Data Entry.
Description :
Provided information about products and services.
Received and processed incoming phone calls from the customer or client base.
Recorded details of customer transactions, inquiries, complaints and comments.
Ensured that appropriate changes were made to resolve customer concerns.
Resolved customer service or billing complaints by exchanging merchandise, adjusting bills and offering credit.
Perform data entry services for the company in regards to punching in customer information, call logs and successful sales.
Make outbound calls to potential clients in order to sell the company's broadband service.
Shut down services or cut them on as needed and provided customer service.
Experience
7-10 Years
Level
Management
Education
Diploma
Phone Representative Resume
Headline : Seeking lasting employment in a positive atmosphere that will be challenging, as well as rewarding. Having 6 years of experience as a Phone Representative in the industry.
Skills : Microsoft Publisher, Microsoft Word, Microsoft Excel, Microsoft Powerpoint.
Description :
Maintain documentation or reports on security-related incidents or investigations.
Recommend methods to reduce potential fraud losses.
Identify and report safety concerns to maintain a safe shopping and working environment.
Hear and resolve complaints from customers or the public.
Conduct client or market surveys in order to obtain information about potential customers.
Obtain customer information such as name, address, and payment method.
Assisting with existing orders such as locating orders not received also placing orders.
Received phone calls from customers who were interested in ordering from our catalogs.
Experience
5-7 Years
Level
Executive
Education
BSW
Jr. Telephone Service Representative Resume
Objective : Service-oriented Customer Service specialist with 14 year background in sales, retail, clerical, and customer interactions. Core competencies include efficiency in completing daily paperwork, typing and monetary transactions as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills : Sales, Sales Management, Salesforce.
Description :
Communicated effectively with verbal and written communications.
Responded to telephone inquiries.
Explained Medicare benefits, policies and procedures and responding to all general information questions pertaining to the Medicare Part B Programs.
Responded to Medicare Secondary Payer claim inquiries.
Met departmental production and quality standard by servicing inquiries efficiently and accurately.
Utilized all available tools (i.e.best practices, technology, coaching, etc.) to achieve productivity and quality standards.
Prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Telephone Service Representative II Resume
Objective : To obtain a position with an organization that will allow to enhance current knowledge as a Youth. Development Professional and also provide new opportunities for growth and advancement. To be able to strategically implement programs that will enhance the academic development and social exchange of the youth will be serving.
Maintained diplomacy and tact when dealing with upset or escalated calls.
Escalated customer complaints and/or calls through the appropriate channel to management.
Provided quality patient care coordinating for seven UW Medicine Clinics by answering all incoming calls for, scheduling, medication refills and nurse triage messages Takes messages for UWMNC and Clinic Staff and Management.
Scheduled new and return appointments in EPIC information system following scheduling guidelines.
Gathered information for accurate documentation of calls and enters into proper database.
Verified and updated necessary information at the point of scheduling and completed brief on-line registration.
Experience
0-2 Years
Level
Entry Level
Education
Associates In Retail
Telephone Service Representative I Resume
Summary : As an ambitious person, enjoy working in a fast paced environment where can assist others or work independently. A quick learner capable of adapting to challenging and new situations.
Completed all required training including annual Safety training and all required HIPAA and Compliance training.
Observed principles of data security and patient confidentiality.
Maintained ethical standards in the performance of duties and in interactions with patients, coworkers and health care professionals.
Provided current rates, detailed product information, balances and other pertinent data regarding existing customer accounts.
Provided customers with close out information relating to installment loans and credit card accounts.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Telephone Service Representative Resume
Objective : Account Relations/Management Professional with more than 5 years of experience with industry leader in national online banking with years of additional experience in other industries. Committed to excellent client service and continuous improvement. Outstanding organization and communication skills. Ability, willingness and desire to work in a dynamic changing and fast-paced environment.
Skills : Client Service Broker Relations Website Inquiries New Business.
Description :
Responsible for attaining maximum service results in the Member Contact Center.
Ability to resolves problems with facility tsr team and management.
Effectively processed calls in an organized manner following Call Center scripts, policies and procedures.
Manage calls in a professional manner.
Handled inquiries/complaints from customers.
Determined requirements by working with customers.
Answered inquiries by clarifying desired information; researching, locating, and providing information.
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