Description :

1. Responsible for the overall development, planning, operation and quality of multiple physician practices across the Behavioral Health System.
2. Assured the consistent delivery of a high quality patient experience and treatment.
3. Contributed to the continuous improvement of patient care through involvement in clinical support, marketing, community awareness, education, research, organizational support and professional development.
4. Served as the hospital subject matter expert with regard to the business, operational and administrative aspects of the physician's offices and keeps up with advances in pain and headache management, state of the art technology and equipment, government regulations, health insurance changes, and financing options.
5. Coordinated with doctors and arrange for send correspondence from the medical service treatment record to Medical Evaluation Board providers and Veteran's Affairs (VA) providers.
6. Conducted recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; monitors career-pathing program and writes and places advertisements.
7. Administered various human resource plans and procedures for all company personnel.

Experience

2-5 Years

Level

Executive

Education

B.S. In Criminal Justice

Description :

1. Responsible for all aspects of development, management and operation of a 6-provider physician's office.
2. Daily directed supervisory responsibility for the overall direction, utilization, supervision and instruction of office members including clerical and clinical positions.
3. Provided leadership for accomplishment of institution wide goals and objectives.
4. Selected, trained, oriented and retained departmental staff while maintaining standards of performance and timely evaluation of that performance.
5. Assured ongoing development of staff to include appropriate educational requirements.
6. Developed and maintained financial plan for the department including budget preparation and allocation of funds in an appropriate and effective manner.
7. Utilized resources effectively and appropriately to benefit the customer, the department and the organization.

Experience

2-5 Years

Level

Executive

Education

Master Of Public Administration

Description :

1. Directed, supervised and coordinated the daily operations including all accounting and financial activities of the clinical practice/department.
2. Supervised all departmental support staff (1 manager and 8 staff members), prepare job descriptions, perform annual employee performance appraisals, oversee new employee orientation and training, document and maintain confidential personnel records, and perform progressive discipline, as needed Monitor and evaluate workflow and productivity of staff to ensure maximum efficiency.
3. Assured adequate staffing coverage of administrative and clinical areas.
4. Supervised the processing of all departmental charge entry, payment posting and follow-up related to billing.
5. Monitored and resolved problems relating to practice systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing.
6. Established goals and objectives to enhance patient related services.
7. Coordinated capital project and renovation for the clinical practice site including actively participating in the final decision making with planners, designers and vendors as the Medical Director's proxy.

Experience

7-10 Years

Level

Management

Education

Masters Of Health Care Administration In M.H.A

Description :

1. Performed duties consistent with all applicable accrediting agencies, third-party payor requirements, and personnel.
2. Prepared appropriate documentation of services provided and participates in assignments from third-party payors.
3. Adhered to all KCI policies and procedures.
4. Served as a liaison between practice physicians and office employees, and between the practice and other clinical and administrative areas.
5. Ensured that staffing is in place to meet the demands of the provider's work schedules. 
6. Assisted with the development and implementation of the physician compensation system.
7. Monitored the billing and collection functions.

Experience

2-5 Years

Level

Executive

Education

B.S. In Criminal Justice

Description :

1. Established work procedures and standards to improve efficiency and maximize scheduling potential.
2. Led back and front office operations to maximize patient satisfaction, patient access, verification of benefits, timely and accurate charge entry, collection of payments, and customer service efforts.
3. Maintained office services by organizing practices operations, procedures, and inventory.
4. Led medical and clerical staff to ensure quality patient care.
5. Maintained environment to comply with regulatory, licensure, compliance, and accreditation requirements.
6. Served as the first point of contact for patient and external customer complaints Responsible to reconcile and investigate all complaints relating to practice operations.
7. Helped to design and implement all practice policies by establishing standards and procedures.

Experience

10+ Years

Level

Senior

Education

Master Of Business Administration

Description :

1. Oversaw daily operations of practice including but not limited to services, site policies, staff development, and patient flow.
2. Managed staff relations including performance management, staff satisfaction, and conflict management. 
3. Performed and oversaw scheduling, recruitment, and payroll.
4. Monitored budgets, regulatory compliance, contracts, and vendor relations.
5. Assessed quality of and coordinate patient care services with patients, staff, physicians, and other providers.
6. Defined and assisted with continuing education for all staff.
7. Maintained accurate employee files. 
8. Maintained time cards and reports total hours worked to payroll. 

Experience

2-5 Years

Level

Executive

Education

Master Of Public Administration

Description :

1. Provided executive and administrative leadership, direction, and management of Physician Operations for medical and surgical practices in the St.
2. Assured effective and efficient physician practice operations, processes, and systems, and develop goals, and execute plans.
3. Ensured strong balanced operational performance and service excellence by implementing Lean strategies and methodologies for Healthcare initiatives.
4. Driven excellence in patient satisfaction, physician and staff performance, and lead change through continuous process improvements.
5. Facilitated project management with a focus on data analysis, problem-solving, and team management.
6. Led department projects, staff recruitment, policy implementation, and serve as a primary resource for problem-solving.
7. Responsible for oversight of Performance Improvement goals for Physician Practice Management (PPM) Department.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science In Business

Description :

1. Managed a total staff count of 17.
2. Oversaw activities of the clinics, clinic registration, switchboard, cashiering, credit and collections; coordinates operations and communicates regularly with other hospital departments and the corporate office; modify and maintain policies, review staff registrations and collections for accuracy to ensure accurate billing.
3. Calculated bi-weekly payroll.
4. Set up new clinics.
5. Attended weekly and monthly meetings for Quality Improvement, Environment of Care, Volume Meetings, Managers Meetings, etc.
6. Managed all components of Verification and patient registration processes ensuring that personal, financial, and visit-specific information is obtained.
7. Implemented training sessions for new and existing staff Monitor clinic policies and directives to meet compliance guidelines Establishes standards to ensure all clinic processes and procedures are followed correctly to maintain efficient clinic operations.

Experience

2-5 Years

Level

Executive

Education

High School Diploma

Description :

1. Managed multiple primary care office locations.
2. Provided oversight and consultation to newly acquired family/internal medicine practices while the group transitioned to the health care system.
3. Planned, built, and implemented new family medicine office build-out, including physician/staff interviewing, onboarding and training, physician credentialing/ payor enrollment, equipment/supply purchasing, EPIC build implementation, legal/regulatory compliance, marketing, IT/telecommunications set-up, and business operations.
4. Responsible for effective and efficient clinic operations.
5. Collaborated with the director of outpatient practices to establish common standards.
6. Coordinated coverage and workflow to ensure smooth operations within the practice and serves as the leader and expert for front office administrative processes and procedures.
7. Managed the revenue cycle management process within the practice.

Experience

5-7 Years

Level

Executive

Education

Bachelors Of Science

Description :

1. Managed twelve direct reports and four physicians.
2. Performed all clinical and front office duties as needed in the absence of staff, billing, coding.
3. Processed payroll, ordering supplies, inventorying supplies, keeping a budget, compiling overhead reports, accounts payable, accounts receivable, Responsible for conducting staff meetings, HR, HIPPA compliance, and charge entry.
4. Managed P&L for practice budget.
5. Participated in the transition team for Patient-Centered Medical Home for the primary care network accreditation.
6. Implemented a new practice management system (McKesson) for the practice.
7. Implemented two EHR systems.

Experience

10+ Years

Level

Senior

Education

MS