A Players Club Supervisor is responsible for providing service to guests of the club and overseeing the department’s daily operations. The job duties commonly listed on the Players Club Supervisor Resume are – maintaining a professional, friendly and courteous atmosphere for the guests with an exceptional gaming experience, and ensuring efficient operations; assisting guests and players and casino hosts; enrolling new members, inputting all player information into the database system, assisting with all player and guests’ complaints, utilizing all aspects of the player tracking system, and executing all other job-related duties as requested by the management.
Summary of skills that highlight a resume is – the ability to comply with all company regulations and policies; experience in guest service, marketing, and hospitality; the ability to handle multiple projects, proficiency in CMP and MS Office products, and the ability to speak to the general public. Formal education further than a high school diploma is not needed, however, relevant work experience is preferred.
Headline : Assisting players club manager with daily operations such as departmental schedules, training, evaluations, memos, payroll, and other administrative duties as needed, and also Possessing knowledge of all special events and promotional activities to communicate with representatives and provide customer service to guests.
Ensured Player's Club Reports are processed and maintained.
Ensured comps and prize redemptions are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance, and coordination in place.
Collected data from each guest to input into the Patron Management system.
Duties included providing exceptional guest service for higher-rated players within the casino.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Players Club Supervisor Resume
Headline : To obtain a challenging and professional Players Club Supervisor position, while utilizing my diverse educational, leadership, and employment background, in order to provide exceptional customer service.
Skills : Microsoft Windows, Solidworks, ComputerTroubleshooting, Small Networks, Linux, Database Management.
Description :
Responsible for oversees all of the Player's Club Leads and Representatives who solicits and identifies new gaming customers for the Players Club program.
Maintained customer information assuring the highest standards of data entry.
Included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Maintained staff schedule to optimize service levels and maintain fiscal responsibility.
Ensured that all scheduling deadlines are met on a weekly basis.
Ensured compliance with State, gaming and Tribal laws.
Managed Player's Club promotions and redemptions, including but not limited to gift days and free play offers.
Experience
5-7 Years
Level
Executive
Education
GED
Players Club Supervisor Resume
Headline : Providing customer service to guest inquiries, special requests, or complaints, Possessing a thorough knowledge of player tracking system, and also Issuing complimentary services to guests consistent with company policy.
Skills : Communication Skills, Managing Skills.
Description :
Included supervising a staff of 6 or more employees.
Reviewed applications and interview potential employees.
Trained all new Players Club Representatives for two weeks on Patron Management and other responsibilities.
Ensured all Players Club Representatives are knowledgeable of the monthly changing promotional periods.
Provided coaching and training to all new employees to meet and exceed customer service expectations.
Conducted employee disciplinary actions up to and including termination when necessary.
Assigned tasks to employees.
Experience
5-7 Years
Level
Executive
Education
Associate Of Science
Players Club Supervisor Resume
Headline : As a Players Club Supervisor, responsible for Supporting and strategizing opportunities to drive the business through cross-selling and upselling, and also Monitoring and evaluating Customer Sales Service Representatives performance, provide performance appraisals and take corrective action if necessary.
Skills : Strong communication, Problem analysis, Organizational Skills, Customer service.
Description :
Promoted to supervisor within 7 months of being on the job Trained 9 incoming employees Opening and Closing the Players Club.
Assured customers happiness.
Answering incoming and making outgoing calls.
Maintained and kept department policies up-to-date.
Filled out departmental paperwork for the manager.
Assured trips coming in have the necessary items, such as rewards cards, making sure drivers had a sufficient amount of comp.
Filed paperwork and inputting information onto spreadsheets in Excel.
Experience
5-7 Years
Level
Executive
Education
Business Marketing
Players Club Supervisor Resume
Headline : Counseling and developing staff with respect to training and career advancement opportunities, and also Assisting with recruiting and onboarding all Customer Sales Service Representatives.
Skills : Inventory, Scheduling, Bookkeeping.
Description :
Assisted Player's Club Manager and Asst.
Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
Ensured Club Reports and supplies are processed and maintained.
Met and greeted players on the floor at special events and at promotions.
Supervised the Player's Club booth when other supervisors are unavailable.
Provided and promoted the highest level of customer service and outstanding guest relations.
Handled Player's Club promotions and redemptions as applicable.
Experience
5-7 Years
Level
Executive
Education
MS
Players Club Supervisor Resume
Objective : Experienced and goal-oriented individual with a demonstrated track record. Talented and skilled in administrative financial management to support the achievement of overall company goals and objectives. Currently seeking a stable position with a flourishing and successful company. Knowledge of GAAP Financial Analysis Customer Service Relations Word Processing Typing Office Equipment Operation Filing Data Archiving.
Skills : MS Office, Supervising Skills.
Description :
Performed paperwork required for monetary transactions.
Resolved customer or employee complaints.
Greeted customers and ask about the quality of service they are receiving.
Reported customer-related incidents occurring in gaming areas to supervisors.
Explained and interpreted house rules, such as game rules or betting limits, for patrons.
Supervised the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Science
Players Club Supervisor Resume
Objective : Staff, scheduling, evaluating, training, developing, and monitoring Trop Advantage team. Recommending wage increases, promotions, demotions, discipline, and other employment actions for team members. Understanding department objectives, standards, and guidelines to achieve effective supervision of department; adjust the daily schedule according to business levels.
Skills : Microsoft Office, Planning Skills.
Description :
Handled shift with three to four reps reporting.
Explained to players rules and regulations of gaming.
Offered additional compensation to high-limit players.
Ensured all cash drawers are counted out accurately at end of shift for all reps.
Distributed prizes to players on specified days.
Helped calm irate players when reps needed assistance.
Ensured all players have valid Identification for entry into Casino.
Experience
2-5 Years
Level
Executive
Education
Diploma
Players Club Supervisor Resume
Objective : Providing adequate notice to supervisor prior to absence or lateness in accordance with Resort Policy, and also Recognizing that each employee is a representative of the Resort, and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person.
Skills : Microsoft Excel, Researching Skills.
Description :
Integrated racing and casino player tracking system.
Tracked player's activity and developed reports from SDS (Slot Data System) and CMP (Casino Market Place) to develop players' reward and marketing strategy.
Reviewed promotions to assess effectiveness.
Reviewed reports and analyzed the efficiencies of the database, making recommendations on improvements to players' tracking system.
Researched and purchased rewards promotion materials (pens, jackets, dinners, etc).
Maintained inventory of supplies, reviewed payroll and budgets and set goals and objectives of the department.
Provided employees with reviews, documenting achievements, and setting action plans to improve performance issues.
Experience
2-5 Years
Level
Executive
Education
MS
Players Club Supervisor Resume
Objective : Players Club Supervisor with 4 years of experience in Supervising the Players Club Leads and Players Club Representatives. Responsible for developing an environment that creates excitement for guests and employees, and also Promoting and retaining a highly-skilled workforce.
Skills : Customer Service, Club Supervisor.
Description :
Maintained an accurate database by ensuring that data entered is accurate and complete.
Oversaw all operations of the players club to ensure excellent customer service is exhibited and all policies, procedures, rules, and regulations are followed.
Assisted PC Director in hiring, training, and scheduling all PC Supervisors/Reps.
Ensured all PC Reps are consistently informed and educated on the operation of all current casino games, details of PC benefits and rewards, casino events, promotions, and special offers in a timely and thorough manner.
Participated in the preparation of periodic evaluations of Players club representatives.
Oversaw and administer the execution of all drawings and promotions and assure they are conducted in accordance with company policies, procedures, rules, and regulations.
Provided excellent guest service to both external and internal guests.
Experience
2-5 Years
Level
Executive
Education
Bachelors
Players Club Supervisor Resume
Summary : To attain a Players Club Supervisor position with a client and team-oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office-oriented goals.
Skills : Detail-Oriented, MS Office.
Description :
Supervised and trained Player Club Attendants and ensure positive public relations.
Communicated and assisted casino guests in player's club transactions and disputes.
Recommended disciplinary action as appropriate with Casino operations.
Managed and maintained the Players Club database and guest accounts.
Tracked and controlled inventory of gifts, club supplies and maintain storage location.
Provided instruction and information regarding the latest club promotions to Players Club Attendants.
Responsible for ensuring the Players Club is operating in an effective and efficient manner and making sure the highest level of customer service standards are met.
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