A Police Communications Officer is commonly known as the 911 operator and tends to answer telephone calls from the public relating to emergencies that need police presence. Common duties listed on the Police Communications Operator Resume include the following – answering emergency phone calls which can be of various kinds including crimes, accidents, and thefts; identifying and prioritizing calls, responding to emergency calls and situations, performing other tasks such as looking up for suspects in a criminal database, checking on vehicle registration; maintaining detailed records of calls, and activities; and looking up for information and recording calls and messages for future reference.
The most sought-after skills for the post include the following – good communication skills; the ability to manage multiple lien connections, strong interpersonal skills; the ability to deal with all sorts of crimes, and incidents, and physical stamina. Most successful resumes portray a high school diploma or GED along with an emergency training certification.
Objective : Highly motivated, independent Police Communications Operator Office of Inspector General (OIG) student cooperative with a clear understanding of core investigative concepts including; probable cause, criminal statutes, rules of evidence, development and testing of investigative theories, affidavits, search warrants, and subpoenas in the investigative process.
Skills : Administrative Assistant, Work Well Under Pressure, General Office Equipment, Microsoft Word And Excel, Telephone Etiquette, Communication, Organizational, Ability To Meet Deadlines.
Description :
Took phone calls with information from citizens and other police agencies; regarding information pertaining to auto accidents, disabled vehicles, suspicious/unusual activity, and road blockage.
Dispatched troopers to needed locations with important information related to the incident they are being dispatched to.
Maintained incident cards with information from troopers on CAD so they can review the notes when writing their reports.
Gathered information for and process warrants.
Cleared warrants after wanted to be subjected have been processed through NCIC and METERS.
Sent teletypes (throughout MSP, Statewide, and country-wide when necessary) with information regarding overtime, fatal automobile accidents, deaths, and important officer information.
Communicated with other PCOs from other barracks with important information.
Experience
2-5 Years
Level
Executive
Education
GED
Police Communications Operator Resume
Objective : Responsible for Providing information relevant to maintaining the safety of field personnel, Analyzing situations accurately, reason clearly, and adopt effective courses of action even during times of stress or life-threatening peril.
Skills : MS Word, Management, Communication.
Description :
Served as the primary point of contact for incoming emergency calls, including requests for sensitive information and requests for assistance.
Trained other operators on communication tactics regarding organization policy and procedure.
Conveyed information about possible wanted subjects to rod troopers and appropriate personnel.
Contacted victims in criminal investigations in regard to yearly case file validations.
Ran personnel recruitment background investigations for potential job candidates.
Immediately dispatched road troopers to calls involving automobile accidents and criminal activity.
Answered and quickly redirected over 100 calls per day.
Experience
2-5 Years
Level
Junior
Education
MS
Police Communications Operator Resume
Objective : Police Communications Operator (PCO) is responsible for the coordination of police communications with the public, and with other law enforcement agencies. The PCO must be able to perform as a team member, as well as an individual contributor.
Skills : Leadership, Communication Skills, Operating SKills.
Description :
Maintained radio contact with field personnel.
Monitored the status of offenders on the home detention GPS program, Ensures response of allied police and medical personnel in emergency situations, Process all violations and conducts follow-ups, perform computer maintenance tune-ups, and records serious incident reports from correctional facilities throughout Maryland.
Gathered and analyzed data for warrant entry using a computer system.
Evaluated for adverse outcomes.
Experienced working with electronic databases.
Experienced using sound judgment and decision making in the criminal and social diversity capacity.
Responsible for being a team member and providing leadership when necessary.
Experience
0-2 Years
Level
Executive
Education
BS
Police Communications Operator Resume
Objective : Entry-level Police Communications Operator professional seeking a challenging position that will effectively utilize my educational background and interpersonal skills to assist in a clerical and administrative support capacity.
Skills : Microsoft Office Suite, SPSS, Administrative Support.
Description :
Strategically applied emergency management techniques and protocols to assist citizens in emergency and stressful situations.
Effectively managed high-volume emergency and non-emergency phone calls requiring police, fire, and medical attention.
Monitored and detected exact locations for service and promptly dispatched appropriate emergency responders to include law enforcement, fire, and medical.
Analyzed maps and provided detailed directions to emergency personnel.
Evaluated and analyzed calls and emergency information to determine the nature of the complaint.
Ensured complete control of calls during stressful and tense conversations.
Classified and maintained the confidentiality of service calls entered into the CAD database.
Experience
0-2 Years
Level
Entry Level
Education
MS
Police Communications Operator Resume
Objective : Responsible for Establishing and maintaining cooperative relationships with those contacted in the course of work, Remaining calm and communicate precisely and clearly in emergency situations, and also Exercising sound judgment in making priority decisions.
Skills : Strategy Learning, Complex Problem Solving, Instructing, Judgement, And Decision Making.
Description :
Answered telephone calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of accidents requiring a police presence, and they relay information to first responders.
Worked on computerized calling systems and use computer software to view maps, look up information, and record calls and messages.
Maintained detailed records of calls and activities.
Thoroughly reviewed and analyzed emergency databases and records to ensure all records were up-to-date and easily accessible for emergency personnel.
Answered and managed incoming and outgoing calls while recording information accurately into various databases.
Managed a wide variety of citizen requests service for service and administrative tasks to include requests for an accident and other criminal reports.
Used NCIC, METERS, and CJIS to check information on persons, vehicles, and tags in question by a trooper.
Experience
2-5 Years
Level
Executive
Education
High School Or Equivalent
Police Communications Operator Resume
Objective : To make a significant contribution in a new Police Communications Operator position by applying my energy, intellect, and thirst for knowledge to meet the expectations of my employer and to complete all goals, objectives, and directives set forth for me in a competent, timely, and professional manner.
Skills : MS Office, Planning, Operating.
Description :
Dispatched Pennsylvania State Troopers to a wide variety of incidents for Carlisle, Ephrata, Harrisburg, Lancaster, and Lykens State Police Stations.
Monitored and coordinated communications between the different assigned units including requests for towing, fire, and ambulance as well as other services as needed.
Received and transmitted messages via the Commonwealth Law Enforcement Assistance Network (CLEAN) using three (3) CLEAN terminals (HBG221, DHQ221 & NLB221) and performs various job functions on each terminal as needed.
Prepared Incident Memos as necessary for each assigned incident as well as inputting the information into the Computer-Aided Design (CAD) System.
Corresponded with the On-call Amber Alert Designee upon the receipt of an Amber Alert notification.
Communicated daily with various county-based communication centers, law enforcement agencies, and other governmental agencies as needed.
Maintained phone directories, filing systems, Department Regulation Manuals, and complies with current rules and regulations and changes as they become available.
Experience
2-5 Years
Level
Executive
Education
MS
Police Communications Operator Resume
Objective : Police Communications Operator is responsible for the smooth and efficient flow of communication between Police Officers, Partners and the public. This requires a keen understanding of operations, police procedures and policies, as well as being able to effectively communicate with all levels of the organization.
Skills : Medical Terminology, Administrative, Customer Service Professional, 911 Dispatching.
Description :
Dispatched officers and other emergency personnel as needed.
Operated Criminal Justice Information Systems computer terminal connected to the National Crime Information Center/Florida Crime Information Center Answer and prioritize emergency and non-emergency telephone calls.
Provided the public with assistance on complaints and informational services, lost and found property, property registration, and other services.
Maintained radio communications with numerous patrol units to confirm officer safety and dispatch call information.
Performed computer searches using the National Crime Information Center (NCIC) Computer, as well as entering data into the system for wanted or missing persons and stolen/missing items.
Handled and screened incoming calls from the general public.
Dispatched on a two-way radio to officers in the field.
Experience
2-5 Years
Level
Executive
Education
MS
Police Communications Operator Resume
Headline : Seeking a Police Communications Operator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Word, Insurance Verification, Documentation.
Description :
Obtained information from callers to determine the problem and nature of the call, collecting information needed for proper resource response in emergency situations; prioritize incoming emergency/non-emergency calls & identify the level of response required.
Maintained accurate status of emergency response personnel and equipment to assure a prompt and accurate response.
Prepared and maintained logs, documents, and reports to receiving and process requests for police service calls.
Composed and typed messages, reports, forms distributions, and correspondence.
Confirmed outstanding warrants on a wanted subject (when the subject was in the custody of another agency).
Maintained contact with units at all times during shift assignment.
Experience
5-7 Years
Level
Executive
Education
GED
Police Communications Operator Resume
Objective : Highly qualified Police Communications Operator with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : All Microsoft office knowledge, CPR certified.
Description :
Implemented special/emergency procedures when needed.
Notified personnel and monitored alarms.
Operated National and Florida Crime Information Center terminals to verify driver's license, vehicle tag and registrations, personal backgrounds, and criminal histories.
Coordinated and disseminated information relevant to law enforcement investigations/operations.
Provided info/answers/referrals for the public in the police reception area and main UWF switchboard.
Maintained files, logs, field contact cards, and records of issuance for citations and all university keys including vehicles and buildings.
Managed police and other radio systems, and monitored alarms, access control, and camera systems.
Experience
2-5 Years
Level
Junior
Education
MS
Police Communications Operator Resume
Objective : To obtain a Police Communications Operator position that will utilize my excellent customer service skills, computer knowledge, and eagerness to learn to the benefit of the company.
Recorded detail of calls, dispatches, and messages.
Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
Maintained access to, and security of highly sensitive materials.
Relayed information and messages to and from emergency sites, law enforcement agencies, and duty officers.
Clerical and other duties per Duty Officer of PCS.
Monitored fire, police, ambulance, and general service frequencies and respond to emergency calls.
Dispatched equipment and services in accordance with established operating procedures.
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