A Practice Support Specialist provides support for customer requests, issues and inquiries reported to Practice Support Service through phone, e-mail, or e-form. Other related duties are listed on the Practice Support Specialist Resume as – collecting information from the customer, initial assessment, research, and providing resolution, completing the necessary research and responding to customer inquiries, educating customers as necessary, addressing and solving customer inquiries and requests, documenting appropriate systems, and solving issues that are beyond the scope of the ability or responsibility; using appropriate categories for logging incidents; creating a positive customer support experience and building strong relationships through deep problem understanding, and adhering to code of conduct and mission and value statements.
To excel in this role, the following skills are needed – comprehensive knowledge of medical billing and collections processes, the ability to multitask, experience with Remedy; excellent customer service, and strong analytical skills, the ability to root cause and solve problems, and mathematical skills. A high school diploma or GED is required. An associate’s degree from an accredited school is preferred.
Objective : Dedicated Practice Support Specialist with 2 years of experience enhancing customer interactions and streamlining support processes. Skilled in addressing client inquiries, managing documentation, and collaborating with cross-functional teams to ensure efficient service delivery. Committed to fostering positive client relationships and continuously improving operational efficiency.
Skills : Customer Engagement, Patient Scheduling, Medical Terminology, Data Entry
Description :
Provided responsive support for customer requests and inquiries via phone, email, and e-forms.
Educated clients on shared services, policies, and procedures for optimal software use.
Collaborated with product owners to refine support processes based on client feedback.
Maintained accurate records of client interactions and resolutions for continuous improvement.
Assisted in the development of user guides and training materials for new systems.
Participated in team meetings to propose enhancements to service delivery.
Supported the IT department in troubleshooting technical issues affecting customer experience.
Experience
0-2 Years
Level
Entry Level
Education
AAS-HIT
Junior Practice Support Specialist Resume
Objective : Motivated Junior Practice Support Specialist with 5 years of experience in optimizing operational workflows and enhancing client engagement. Proficient in managing documentation, coordinating appointments, and collaborating with healthcare teams to deliver exceptional service. Eager to leverage my skills to improve practice efficiency and support patient care initiatives.
Skills : Microsoft Office Suite, Electronic Health Record Management, Administrative Support, Confidentiality, Clinical Support
Description :
Maintained efficient scheduling for three Pediatric Cardiologists, three nurses, and two Sonographers.
Coordinated patient appointments and diagnostic testing with multiple departments.
Organized outreach clinics and ensured effective communication with referring providers.
Managed the transfer of medical records to major surgical centers for patient follow-ups.
Handled a high volume of phone inquiries, documenting and relaying messages accurately.
Ensured compliance with health regulations while managing patient documentation.
Collaborated with IT to enhance electronic health record systems, improving user experience.
Experience
2-5 Years
Level
Junior
Education
AAS-HIT
Practice Support Specialist Resume
Headline : Accomplished Practice Support Specialist with over 7 years of experience in optimizing practice operations and enhancing patient support. Expertise in managing documentation, resolving billing issues, and fostering collaboration among healthcare teams to improve service delivery. Passionate about implementing efficient processes and driving positive patient experiences.
Monitored and followed up on delinquent accounts, collaborating with collection agencies.
Provided administrative support and training for new hires in practice management systems.
Developed and maintained comprehensive documentation to improve operational efficiency.
Conducted annual reviews of fee schedules to ensure competitive pricing.
Experience
5-7 Years
Level
Senior
Education
B.S. Health Admin.
Senior Practice Support Specialist Resume
Headline : Accomplished Senior Practice Support Specialist with 7 years of expertise in optimizing operational workflows and enhancing client support. Proficient in managing documentation, resolving complex issues, and fostering collaboration among diverse teams to elevate service delivery. Driven to implement effective practices that enhance organizational efficiency and improve client satisfaction.
Skills : Proficient In Medical Terminology And Office Procedures, Typing Speed Of 45-50 Wpm, Record Management, Insurance Verification, Billing Procedures, Conflict Resolution
Description :
Managed the Knowledge Management (KM) application, ensuring effective use across the organization.
Designed and delivered comprehensive training programs and materials for various staff levels.
Enhanced metadata management to improve accessibility and relevance of firm content.
Established and administered an in-house certification program for Paralegals, boosting professional development.
Coordinated vendor training events and actively participated in licensing negotiations and product assessments.
Revamped orientation programs for new hires, streamlining on-boarding processes based on specific roles.
Developed and transitioned new practice sites in SharePoint to enhance information sharing.
Experience
5-7 Years
Level
Senior
Education
B.S. Health Admin
Practice Support Specialist Resume
Summary : With a decade of experience as a Practice Support Specialist, I excel in enhancing operational efficiency and client satisfaction within healthcare environments. My expertise includes managing documentation, resolving billing issues, and collaborating with multidisciplinary teams to streamline processes. I am eager to leverage my skills to optimize practice operations and contribute to exceptional patient care.
Skills : Client Support Management, Process Improvement Strategies, Process Improvement, Training And Development, Health Records Management, Telecommunications
Description :
Provided comprehensive business office support to a team of 4 physicians and 2 physician assistants, enhancing practice efficiency.
Resolved over 100 patient billing complaints, enhancing financial transparency and patient satisfaction.
Monitored delinquent accounts and collaborated with collection agencies to manage default accounts effectively.
Annually updated fee schedules to ensure accurate billing and compliance with insurance payors.
Streamlined documentation processes, resulting in a 30% reduction in administrative errors.
Facilitated training for new staff on office protocols and software applications.
Conducted regular audits on patient accounts to ensure compliance with financial policies.
Experience
7-10 Years
Level
Management
Education
B.S. Health Admin
Management Practice Support Specialist Resume
Summary : Proficient Management Practice Support Specialist with a decade of experience enhancing operational workflows and client interactions in healthcare settings. Expertise in documentation management, issue resolution, and cross-functional collaboration to drive service excellence. Passionate about implementing strategic improvements that elevate patient care and operational efficiency.
Skills : Time Management, Operational Workflow Optimization, Strong Organizational Skills, Communication Skills
Description :
Delivered comprehensive support for the Physician Service Center, enhancing client engagement.
Conducted thorough assessments and research to resolve client inquiries efficiently.
Collaborated with various departments to address issues beyond standard support capabilities.
Provided consistent assistance across all practices under the healthcare umbrella.
Utilized advanced communication skills to foster teamwork and collaboration.
Demonstrated initiative and self-sufficiency in managing responsibilities.
Experience
7-10 Years
Level
Management
Education
B.S. in HCA
Practice Support Specialist Resume
Summary : With ten years of experience as a Practice Support Specialist, I excel in enhancing operational workflows and ensuring seamless patient interactions. My expertise encompasses documentation management, appointment coordination, and effective communication with multidisciplinary teams to optimize service delivery and patient satisfaction. I am dedicated to driving improvements that elevate practice efficiency and patient care.
Welcomed patients and families, registering and verifying necessary information including insurance eligibility.
Scheduled and coordinated patient appointments, ensuring proper authorizations are in place.
Facilitated referrals and follow-up appointments, enhancing continuity of care.
Managed incoming calls, providing accurate information and directing inquiries appropriately.
Maintained effective communication with patients and healthcare teams to streamline service delivery.
Processed patient documentation, ensuring compliance with healthcare regulations.
Provided insurance quotes to patients, clarifying coverage and out-of-pocket costs.
Experience
10+ Years
Level
Executive
Education
B.S. Health Admin.
Executive Practice Support Specialist Resume
Summary : Bringing a decade of comprehensive experience as an Executive Practice Support Specialist, I excel in enhancing operational workflows and optimizing client interactions. My expertise in documentation management, technical support, and cross-functional collaboration drives efficiency and elevates service delivery. I am committed to fostering strong relationships and implementing solutions that significantly improve organizational performance.
Coordinated technical support projects for Litigation Practice Areas, enhancing service delivery.
Analyzed project requirements to determine optimal technical solutions and estimated costs.
Created and maintained databases for document review and electronic discovery, ensuring data integrity.
Collaborated with paralegals and attorneys to troubleshoot daily technical issues, improving workflow.
Managed software installations for legal staff, ensuring readiness for diverse project needs.
Conducted training sessions on legal support software, enhancing team efficiency and user engagement.
Oversaw vendor communications to ensure quality control throughout project phases, optimizing deliverables.
Experience
10+ Years
Level
Executive
Education
B.S.B.A.
Practice Support Specialist Resume
Objective : Proficient Practice Support Specialist with 5 years of experience enhancing operational workflows and improving client interactions. Expertise in managing documentation, resolving issues, and collaborating with diverse teams to elevate service quality. Passionate about implementing effective strategies that optimize practice efficiency and enhance patient care.
Managed all incoming customer inquiries, ensuring timely and effective responses.
Conducted thorough research to address customer issues, enhancing resolution rates.
Documented customer interactions in the appropriate systems for future reference.
Collaborated with various departments to resolve complex issues beyond immediate scope.
Utilized proper categories for logging incidents and requests to streamline processes.
Created a positive support experience by maintaining professionalism and effective communication.
Trained new staff on customer service protocols to uphold service standards.
Experience
2-5 Years
Level
Consultant
Education
B.S. in HA
Practice Support Specialist Resume
Objective : Results-oriented Practice Support Specialist with 5 years of experience in optimizing administrative processes and enhancing patient support. Skilled in managing documentation, coordinating healthcare operations, and fostering collaboration within diverse teams. Committed to driving operational excellence and improving patient outcomes through strategic support initiatives.
Skills : Proficient In Microsoft Office Suite, Kronos Time Management Software, Adaptability, Organizational Skills, Research Skills
Description :
Streamlined the recruitment process for applicants, enhancing the orientation experience within the department.
Managed evaluations of residents and faculty, ensuring compliance and quality assessments.
Organized annual department events, including graduations and retreats, fostering team collaboration.
Facilitated communication between medical and administrative staff to optimize workflow.
Prepared detailed schedules for 35 physicians, improving operational efficiency.
Demonstrated excellent communication skills in handling patient inquiries and scheduling appointments.
Coordinated multiple conferences and meetings, enhancing departmental engagement.
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