A Premier Support Specialist is a technical expert who works with customers in solving technical issues beyond the standard level. Daily duties normally disbursed by these professionals are listed on the Premier Support Specialist Resume as – assisting customers and field engineers by diagnosing problems and providing resolutions for technical or service-related issues, troubleshooting to identify hardware and software issues in many customer environments, advising and educating customers through experience and documentation to ensure a solution, translating complex technical details/instructions to each customers level, providing closed-loop feedback on recurring issues with teammates, and tracking issues to ensure accurate resolution.
Position requirements include – experience with Windows Operating systems, MS Products, and command; knowledge and experience with network hardware/ software setup and troubleshooting experience working with workstations, experience with computers peripherals and their interfaces, and multitasking skills. A relevant degree with experience in a technical support role is preferred.
Summary : To gain employment where experience and training will have valued applications, while offering diversity and the opportunity for professional advancement.
Promoted to Peoples Service Coordinator Responsible for taking all inbound calls.
Focused, patient and solutions-oriented.
Trouble-shoot technology and helping others with any technical or customer service needs while learning about a variety of technology platforms.
Top-notch listening skills, self-motivated, while staying on task and takes initiative to resolve issues.
Made me the go-to person friends and family call on for help with all their apps and gadgets.
Responsible for Serving on the Activities committee.
Hosted new hire employee orientation and developing ideas for morale building activities to continuously improve morale and best practices.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Premier Support Specialist Resume
Headline : As a Premier Support Specialist, responsible for Processing all guest check-ins by confirming reservations, assigning room, issuing and activating room keys, Processing all payment types such as room charges, cash, checks, debit, or credit, Processing all check-outs including resolving any late and disputed charges.
Skills : Customer Service, Microsoft Office Programs, Computer Repair, Mac OS X, Android OS, IOS.
Description :
Troubleshoot all connected devices examples: cell phones, tablets, and jet packs.
Provided outstanding white glove service With every call display integrity Give advise of what device works best for my customer File replacements for my customes under warranty Accomplishments The accomplishments that I have achieved are meeting my goal for my stats.I have been given kudos by customers for displaying outstanding white glove service.
Maintained a reasonable ranking with the company.
Demonstrated are integrity, service excellence, and driving results.
Definitely do show with my team mates.
Definitely provided for my customers.
Built customer loyalty with answering any questions that they may have regarding their wireless service.
Experience
5-7 Years
Level
Management
Education
High School Diploma
Premier Support Specialist Resume
Headline : To obtain gainful employment with a company that offers the potential for advancement by utilizing my education, experience and acquired skills to assist or better the company.
Skills : Microsoft Office, Customer Service, Customer Service, Payment Processing.
Description :
Greeted and introduced myself to all customers that call in.
Verified all customer accounts before access.
Made recommendations of company applications useful in the aid of the customer experience with provider and device.
Used probing questions to identify the root cause and adjacent tissues.
Utilized multiscreen windows and program tools to assist with customer device management and issue resolution.
Used proper notation to notate all changes made and to keep all changes made known.
Utilized call control to effectively take enough calls to maintain metrics and compliance with the protocol.
Experience
5-7 Years
Level
Executive
Education
Associate Of Applied Science
Premier Support Specialist Resume
Objective : To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people in a professional setting.
Skills : Microsoft Office; Windows 7; Medical insurance filing and billing; EMR; Phlebotomy; Urinary analysis and clinical testing; Medical terminology; Patient triage; Medication administration; EKG; All waived test; Basic coding; Minor office procedures; Patient room set up; 32 WPM.
Description :
Provided exceptional customer service and technical expertise on inbound calls or other electronic input such as Website, CHAT, or email.
Resolved issues with devices such as laptops, tablets, smartphones, and other consumer electronics.
Assisted customers with the device setup and device education.
Provided customer with logical troubleshooting to resolve operational issues.
Used knowledge-based systems and other tools to deliver technical support solutions.
Assisted Verizon customers with all technical problems and/or support.
Unable to solve the technical portion, transfer to Asurion warranty or insurance Advise how to add, remove and/or update different applications.
Experience
0-2 Years
Level
Entry Level
Education
Applied Computer Science
Premier Support Specialist Resume
Headline : A motivated and innovative person interested in business or investment development/management and wishing to develop a career within a Technical and/or quality assurance/risk management role for an upcoming or leading organization.
Skills : Problem Resolution, Technical Support, Banking, Customer Relations, Management.
Description :
Verified transactions for clients (Verizon ) and their customers.
Reviewed requests for accuracy, completeness, and adherence to guidelines/procedures.
Focused on quality with every transaction to ensure that clients and customers maintained a positive impression of the company.
Provided technical support to customers, ensuring that all necessary troubleshooting is done before claims.
Provided actionable data to various internal support groups as needed.
Met company Performance metrics consistently.
Provided exemplary customer service to customers who are experiencing trouble with their mobile devices.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Science
Premier Support Specialist Resume
Summary : Highly enthusiastic customer service professional with 9 years of client interface experience. Core Qualifications Active listening skills Strong organizational skills Courteous demeanor Store maintenance ability Inventory control familiarity Telephone inquiries specialist Telecommunication skills Opening/closing procedures.
Answered incoming calls from customers that needed help with their wireless phones.
Assisted with troubleshooting devices.
Used Customer service skills, computer skills, telephone skills, typing skills, Microsoft skills, leadership skills.
Troubleshoot technology and help customers.
Managed multiple applications running at the same time.
Supported many of the popular technology products in the market today.
Provided first-level support for customer issues, including troubleshooting and answering questions about features and usage.
Experience
7-10 Years
Level
Management
Education
Associate's
Premier Support Specialist Resume
Objective : To obtain an entry-level position within a company's graphic design, web design, information technology, or 3d animation department.
Skills : Microsoft Office, Technical Support.
Description :
Educated customers on how to use their mobile devices as well as tablets and other devices provided by their wireless company.
Assisted customers locate their device's last known location, lock, or remotely erase it in the event their device is lost or stolen.
Assisted customers who are unable to navigate through their computer as well as a mobile device by remotely logging into the system with their authorization.
Efficiently navigated through approximately six screens while on one troubleshooting call.
Provided a value-added experience with outstanding customer service to our customers while resolving issues relating to their device(s).
Used knowledge-based system and other tools to deliver technical support solutions Assist customers with a device set up and device education.
Provided training on all of the companys products.
Experience
2-5 Years
Level
Executive
Education
Associate In Business
Premier Support Specialist Resume
Headline : Premier Support Specialist is responsible for Answering, recording, and processing all guest calls, messages, requests, questions, or concerns. Coordinating with Housekeeping to track readiness of rooms for check-in. Communicating parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Provided a value-added experience with outstanding customer service to our customers while resolving issues related to their device(s).
Used knowledge-based systems and other tools to deliver technical support solutions.
Provided customers with logical troubleshooting to resolve operational issues.
Proactively find new technology trends and solutions for knowledge base systems.
Consistently met or exceeded productivity and quality goals.
Handled escalated customer issues in collaboration with other teams.
Developed proactive solutions to problems and offer suggestions on how to improve the companys products.
Experience
5-7 Years
Level
Executive
Education
Diploma
Premier Support Specialist Resume
Headline : Position as a Help Desk Technician Abilities 13 years of experience as a help desk technician. Excellent written and verbal communications skills. Comfortable in a high volume, high-stress environment. Proficient with all Windows and Macintosh operating systems. Able to work well alone and as part of a team.
Skills : Strong supervisory and leadership skills.
Description :
Assisted customers locate their device's last known location, lock, or remotely erase it in the event their device is lost or stolen.
Assisted with resetting devices, routers, etc.
Managed the Asurion Suggestion Program.
Ensured that all methods of communication are clear and available to all employees in a timely manner.
Identified actionable insights, suggest recommendations, and influenced team strategy through effective communication.
Developed domain expertise across the Premier Partner Protection Operation and work closely with partners across a wide range of functions such as Product, Partnerships, Policy, Ops/Integrity Team, Safety, etc.
Coordinated with global cross-functional teams including Product, Engineering, Legal/Policy, Sales, and Operations to prioritize, problem-solve, and develop solutions that enable safe & fair connections between our constituency set and the Meta community.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Premier Support Specialist Resume
Objective : A skillful Data Entry and highly experienced Customer Service professional with a working knowledge of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint. An ability to work independently in an efficient and responsible manner while maintaining emphasis on the highest quality of consumer service.
Skills : MS Office, Investigating Skills.
Description :
Managed a high-performance team in a cross functional heavy, analytical minded and operations focused organization.
Provided mentorship, guidance and career development to members of your team.
Developed team goals and work with direct reports on prioritization, strategies for executing, measuring progress and sharing results.
Established, built, and communicated effectively progress against top line metrics.
Managed high priority inbound escalations from our constituents by providing guidance to the team.
Identified and prioritized investigative and analytical opportunities to mitigate account compromise risks to Metas high profile partners.
Ensured the teams account security product suite and services are effective and kept up-to-date.
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