A Process Improvement Consultant is a professional expert who provides specialized advice to businesses for evaluating, planning, and implementing improvements in business processes and practices. While the job duties vary based on the requirements of the client, the following are certain common duties outlined on the Process Improvement Consultant Resume – building and group facilitation, compiling and tracking data, preparing training materials; planning, and organizing deliverables and process improvement initiatives; working with teams to manage alignment between company processes, and business objectives; coordinating with process owners and technology to define technology requirements; developing and maintaining process development and optimization programs; and resolving issues in the processes and systems of a client’s organization;
As this career straddles multiple sectors, only a bachelor’s degree is considered mandatory, however, a master’s degree or Juris Doctor is at times required. Law degrees and business administration qualifications can also help. The skills required vary from industry to industry. But, generally strong analytical, oral communication and technical writing skills are also needed. Proficiency with computer software and hardware will be helpful.
Objective : As a Process Improvement Consultant, responsible for Serving as a change agent; developing, coordinating, facilitating, and leading complex Lean/continuous improvement projects aligned with Commonwealth Medicine Strategic Plan.
Skills : Process Improvement, Project Management, Data Analytics, Reimbursement Management, Regulatory Compliance, Medicare Coverage And Reimbursement Systems, Internal Auditing, Enterprise Risk Management.
Description :
Managed a business process improvement and automation project for a midsized catering company.
Changed from a paper filing system to an automated catering software in order to share files and save time/money.
Automated business finances from paper accounting to Quickbooks which integrated with the catering software enabling a profit/loss statement for each job as well as period of time.
Coached internal directors and our teaming partners to strategically drive business to our CIOSP3-SB contract vehicle while limiting competition.
Managed our CIOSP3-SB contract, marketing, and events to drive both new business pipeline and closed revenue.
Selected accomplishments: Overachieved booked revenue target by 172% over 9 month period equaling $162 M Exceeded $111 M in New Business Pipeline equaling 150% of target.
Led a project, by coordinating with clinical staff, to optimize front desk resource utilization which increased the front desk operational efficiency.
Experience
2-5 Years
Level
Executive
Education
GED
Process Improvement Consultant Resume
Objective : Highly qualified Process Improvement Consultant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Project Management, Business Analysis, Strategic Partnerships, Agile, Scrum, Coaching, Training, Mentoring, Team Building.
Description :
Changed Initiation Process implemented electronic change requests using Service Manager.
Managed with Analytics produced a standardized governance process around the creation, validation, maintenance, and usage of each metric area across the HPO verticals.
Processed Governance Project to provide a governance process for all processes which occur within HPO to provide a single, consistent view of performance and workforce management.
Billed Dispute External Review Board Project created a multi-department workflow using Websphere Business Modeler to help improve Highmark's internal provider appeal process.
Reviewed all benefit inquiries from Small and Middle Market.
Developed product release checklists and notes which ensured successful & controlled implementations.
Presented Process Improvement Consultant Organized a quality improvement (QI) project at two high-volume tertiary.
Experience
2-5 Years
Level
Executive
Education
Masters of Science
Process Improvement Consultant Resume
Objective : A highly experienced practitioner and leader in Business Process and Operations Analysis and Re-engineering with the ability to manage projects as well as coach and develop personnel. Capable in eliciting and documenting as-is processes, documenting these, and working with client teams to develop to be processed.
Skills : Microsoft, Communication Skills, Managing Skills.
Description :
Served as lead consultant to the CEO and Executive Leadership Team to Provide expertise as an IASSC Lean Six Sigma Master Black Belt trainer and mentor charged with the responsibility for changing the culture of the hospital and overseeing all special projects.
Managed Ford compliance requirements insuring all certification requirements were met Administrated InfinityQS ProFicient statistical software system.
Developed a scheduling model for the Transplant and Infusion Clinic to reduce patient wait time Recorded processing times for each of the 13 rotating.
Managed small projects that are centered around facility & process improvement, and focused on OSHA safety prevention.
Worked with organizations to respond to government audits, develop compliance processes and documents.
Responsible for pre-audit compliance, business process assessments, and gap analyses.
Developed post-audit compliance structures, training programs, reporting, and scheduling.
Experience
2-5 Years
Level
Junior
Education
Masters of Science
Process Improvement Consultant Resume
Objective : Detail-focused and experienced senior business analyst with expertise leading requirements gathering and analysis for enterprise systems, applications, and business processes. Work closely with developers, project teams, stakeholders, and SMEs to ensure solutions deliver on business needs. Clearly identify risks and oversee the development of mitigation strategies to prevent project delays and software/system failures.
Skills : Six Sigma, Microsoft Office, Communication Skills.
Description :
Performed situational analysis, evaluated risk areas, recommended process improvements, and identified opportunities.
Led weekly meetings focused on problem resolution, incentive program development, and performance improvement.
Mentored team members on presentation & communication skills.
Oversaw collection / documentation of business and functional / system requirements.
Provided full life-cycle management of third-party vendors (TVPs) and contracts; led vendor negotiations, conducted the financial analysis, ensured adherence to master terms, developed project plans, implemented schedules, and handled risk mitigation.
Enabled increased productivity, quality, and alignment with goals through the development of new processes and reporting structures.
Experienced as a Business Systems Analyst with Liberty Mutual and Analyst with Federal Department Stores Company.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Process Improvement Consultant Resume
Objective : Process Improvement Consultant with 2 years of experience in Building internal process improvement project management capacity by designing management systems and developing skill sets of others through coaching.
Skills : Project Management, Training & Development, Crisis Intervention.
Description :
Coached team leaders and process owners on the A3 process, act as an agent of change for continuous improvement efforts and provide training on GPS principles, methods, and tools.
Worked with medical staff includes family practitioners, internists, and pediatricians, as well as a range of specialist physicians.
Trained personnel on new processes.
Documented new and existing processes and create Policy & Procedure manuals.
Consultanted work for Defense Contractor.
Implemented process improvements for calibration system, document control, change management, and management review.
Reviewed current billing, collections, A/P, and accounting processes.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
Process Improvement Consultant Resume
Objective : Pursuing the opportunity to synthesize formal education and practical application for the benefit of a challenging employment opportunity. Management professional with six years of progressive experience within the private sector in process management, finance, production, budget management, and customer service. Exhibits excellent communication and leadership skills with expertise in project management, human resource management, and problem-solving.
Skills : Microsoft Office, Coordinating Skills, Planning Skills.
Description :
Worked side-by-side, coaching frontline managers - helping them elevate their managerial skill sets, increase accountability, and ultimately provide productivity improvements.
Facilitated overall culture change within each client's organization.
Provided skill-coaching at all levels, across all departments and job titles, empowering organizations to improve communication, inspire accountability and foster a true feeling of ownership of goals, job tasks and overall performance within each employee Develop a strong foundation for ongoing organizational improvement and opportunities to discover untapped potential in overall performance.
Installed a Management Operating System (MOS) in a wide range of industries.
Helped clients with process improvements, area capacity studies, line balancing, and labor reduction.
Trained all levels of management on how to effectively problem solve, communicate, and identify variances to their plan and goals.
Aided in establishing proper Standard Operating Procedures, baselines to monitor improvements, and metrics to measure efficiency.
Experience
2-5 Years
Level
Junior
Education
G.E.D
Process Improvement Consultant Resume
Objective : Process Improvement Consultant with 2 years of experience in Evaluating and managing project milestones and taking corrective action when necessary to maintain alignment with client expectations.
Skills : Leadership, Microsoft Office, Lean Six Sigma, Compliance, Staff Development, Staff Management, Healthcare.
Description :
Oversaw the training on Bobst 2000 and automation labeler, also helped with post folder glue and 4 colors inline mini line.
Worked in maintenance on cyclone and recycling bundler and most of the machines listed.
Responsible for leading Business Partners in documenting processes, procedures, and enterprise policies, working with the SIAI.
Engaged the business partners to analyze, implement, Mortgage Closing Services, and Default Management processes utilizing process improvement models.
Evaluated and assessed the current state of processes Creating Visio diagrams of the process and establishing control points Managed the conversion of.
Facilitated cross-functional meetings with customer service representatives and managers to translate ad hoc customer discussions into.
Completed Green-Belt Six-Sigma Certification consulting project for a textile tube manufacturing plant in Brazil.d
Experience
2-5 Years
Level
Executive
Education
G.E.D
Process Improvement Consultant Resume
Headline : Seeking a Process Improvement Consultant profession with an outstanding career opportunity that will offer a rewarding work environment along with winning teamwork.
Skills : Project Management, Process Improvement, Risk Management, Strategic Planning, Teaching, Mentoring, Professional Development.
Description :
Provided leadership and consultative services to clients in developing comprehensive approaches to quality assurance in the areas of CMMI DEV, Lean Six Sigma, and Change Management.
Interpreted customer policies, implement planning, training, and benchmarking activities in order to employ strategies for obtaining the customer's overarching process improvement goals.
Evaluated artifacts and process flow against policies and practices, conducted GAP analysis and PPQA compliance audits, along with other readiness assessments.
Investigated and resolved operational problems in conjunction with other management and technical personnel.
Developed corrective actions, guide action teams in standardizing process improvement initiatives, and PAL development.
Improved employee performance through individual and high-level coaching.
Coordinated with management to set production and quality goals.
Experience
5-7 Years
Level
Executive
Education
G.E.D
Process Improvement Consultant Resume
Objective : Process Improvement Consultant with 3 years of experience in Communicating the status of major milestones, identify potential project risk or delays with mitigation strategies and contingency plans, providing direction to project teams, and conduct regular status meetings with key stakeholders to review project activities.
Established business process standards and mapped global underwriting processes using BPMN methodology.
Rationalized project portfolio to meet global business objectives and redeployed resources to high impact projects.
Built a global operational excellence organization from a fragmented regional-based operation.
Rolled out a global Lean Six Sigma training program delivered training in three regions consisting of 60 participants.
Designed, developed, and implemented a Performance Model for AIG Claims saving $18MM.
Restructured AIG Claims Litigation Management to proactively manage customer requirements.
Developed an integrated operation - One Team One Process.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Process Improvement Consultant Resume
Objective : Process Improvement Consultant with 3 years of experience working with client leadership teams to develop and deploy requisite implementation start-up deliverable s including the charter, the risk analysis and migration strategies, decision rights matrices, and training plans implementation plan.
Skills : SDLC, Project Management, Change Management, Business Analysis.
Description :
Led IT person supporting Marketing and Customer Support Center with process improvement strategies, resolving and analyzing trouble tickets in JIRA and Remedy; creating and running SQL queries to solve issues for the system, and running reports.
Contacted person for IT Marketing organizing approvals and reviewing of change requests coordinating with CAB board to provide analysis for impacts for changes.
Worked with various team leads to organize and post documentation on SharePoint.
Assisted clients with the process of selecting a vendor for $4 million dollars PIM/MDM implementation interviewing users, gathering and validating requirements, creating various categories for selection criteria, and working with various end-users.
Consulted Project Manager and IT Program Manager to identify deliverables for MDM/PIM project.
Consulted on departmental roles and responsibilities and determined whether best practices were being implemented in their operations.
Worked with management and subject matter experts for several key departments of a business segment of a major national healthcare provider.
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