Process Manager Resume Samples

Description :

1. Lead project management and process improvement services for a variety of programs for a leading global firm in the Financial Services industry.
2. Spearhead complex programs, including management of industry-wide changes (TRID) and broad updates of policies & procedures.
3. Lead Process Improvement initiatives and drove acceptance of Policy & Procedure changes in both the Home Equity and Mortgage lines of business.
4. Ensured effective change management through collaboration with the Training and Development and Communications teams.
5. Providing detailed content for training materials and procedures as well as facilitating classroom and side by side training as needed.
6. Collaborate with cross-functional and multi-level teams to determine the root cause of declining Customer Satisfaction scores for the Closing Team.
7. Identified and implemented multiple process improvements and system enhancements resulting in improved Customer Satisfaction scores.
8. Audit performance and a dramatic reduction in document errors requiring correction prior to funding.
9. Developed a new process to streamline the submission of policy and procedure updates, which utilized existing application functionality to implement tracking capabilities.

Experience

2-5 Years

Level

Junior

Education

Certification

Description :

1. Established an account opening project as per the "Know Your Customer" guidelines and streamlined the process single-handedly.
2. Developed and implemented a variety of new policies and procedures that streamlined operations, and ensured that performance met or exceeded standards.
3. Conducted and facilitated onsite and offsite Training Programs.
4. Responsible for handling queries and requests from high net worth individual (HNI) client.
5. Responsible for timely closure of audit reports and compliance.
6. Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
7. Assisted customers during the loan and account application process, and close consumer and real estate and mortgage loans.
8. Prepare credit and financial information to streamline loan processing for mortgage, installment, and discount loan transactions.
9. Prepare loan worksheets for submission to loan processing for closing documents.
10. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.

Experience

5-7 Years

Level

Executive

Education

MFA

Description :

1. Responsible for the evaluation and development of a PMO roadmap identifying, prioritizing, and establishing fundamental PMO functions and services.
2. Directed the 17-member team focusing on PMO, portfolio management and IT governance processes.
3. Developed annual IT project portfolio planning process in collaboration with IT finance, metrics, workforce planning, achievement goals, and client-facing initiatives.
4. Facilitated bi-weekly and monthly portfolio governance team review sessions with General Managers and Directors/VPS.
5. Ensure projects were reviewed within the appropriate time frame of the systems development life cycle, understand issues and review overall technology portfolio.
6. Led annual project planning processes across IT disciplines to ensure consistency.
7. Collaborated with all IT departments on process control services and tools to ensure adoption, alignment, and management of changes to the portfolio management process.
8. Drove process adoption by identifying key process change elements and business integration touchpoints to ensure a successful implementation.
9. Designed implementation strategy for large change initiatives.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Revamped natural gas piping, controls, and igniter systems to drastically improve start-up times and reduce operator input errors on automated burner ignition.
2. Implemented excess monitoring and controls for reduced and subsequently reduced energy waste for annual savings in excess of $1MM.
3. Coupled with reduced start-up times and start-up costs yielded estimated annual savings over $1.5MM.
4. The proposed purchase of pipeline scheduled to be mothballed by the supplier.
5. Designed and managed the construction of major modifications to the gas supply system controls and flow measurements.
6. Principle supplier recognized that upon completion of the project, the mill would purchase most of its $660,000/month supply from the new system.
7. Supplier lowered price to mill significantly and the cost-savings paid for the project before it even went online.
8. Proposed, designed, and managed the installation of the heat exchanger system to reduce water usage by 420 MM gal/yr and energy usage by 157,800 MM Btu.

Experience

7-10 Years

Level

Senior

Education

BS

Description :

1. Ensure process deliverables of the highest quality at the same time maintaining strict adherence to Process Management standards.
2. Moreover, the duties include creating, updating and reviewing artifacts for the entire project Lifecycle, maintaining the Project Control Book and Configuration Management.
3. Uploading effort estimates and Risks and Issues in Plan View and generating reports are other activities.
4. Conducting mock-audits for quality reviews and preparation for the exit gates for every phase also falls under the process manager's action items.
5. Provides benefits through employers in all 50 states, with products and services targeted specifically to small, mid-sized, and large multi-site national employers.
6. Developed testing plans to gauge the readiness and quality of translations across approximately 75 critical areas.
7. Coordinated testing and reviewing of key team members and customer-facing material by internal translation teams.

Experience

5-7 Years

Level

Executive

Education

BS

Description :

1. Supervised a team of electrical technicians during the entire rewire of the pipe finishing floor leading to better line reliability, and plant wiring for easier troubleshooting.
2. Oversaw the prototype of a new pipe thread auto gauging robot installation and was directly involved in the development of a working unit for the oil and gas pipe industry.
3. Increased Hydro-testing production potential by an estimated 33% and reduced maintenance cost by approximately $5K per month by spearheading the installation of a pump upgrade.
4. Boosted production by approximately 25% by co-managing thread-line rewire/ infrastructure projects and reducing downtime.
5. Ensured the quality, delivery, and installation of new products successfully by recruiting and supervising the performance of outside contractors.
6. Improved the quality of the pipe stencil by overseeing the design, maintenance, and installation of a Weight Measuring Stencil (WMS) System.
7. Oversaw plant maintenance issues through troubleshooting and repairing equipment, designing wiring schematics, basic induction system maintenance, and plant automation.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Acting as chief support for the corporate chefs with recipe testing and development as well as marketing the recipe and culinary destination site for taste buds.
2. Responsible for all recipes that are published to the website.
3. Generate accurate nutrition facts, maintain FDA regulations for nutrition panels.
4. Work closely with the Information Systems department to align Salesforce with Web Center Sites.
5. Create effective and efficient processes for data management and maintenance of over 3000 recipes with over 25,000 SKU's.
6. Create and execute test cases and report to Information Systems Delivery Leaders any issues to ensure systems are working properly.
7. Ensure that health information is accurate and reliable, providing nutrient data for nutrition panels, regulation of those nutrition panels, assisting in special projects for the Retail Registered Dietitians.
8. Support the Culinary Nutritionist in special projects such as customer-facing publications.

Experience

7-10 Years

Level

Management

Education

MS

Description :

1. Responsible for new technology development, establishing process controls and continuous improvement for the Healthcare plastic packaging plant.
2. Author, develop and implement equipment specifications, acceptance criteria and qualification processes (IQ/OQ/PQ) with suppliers and key, internal & cross-functional teams.
3. Manage capital projects from $1.3M; designed and validated packaging system that reduced operating labor by 66% and eliminated systematic & human errors.
4. Reduced machine changeover by 50% utilizing lean manufacturing methods (fishbone, DFM, FMEA, VSM, and other tools).
5. Implemented new technology, designed new machines with custom quick-change tooling, re-grouping closures to support faster machine changes and simplifying the tasks.
6. Reduced machine scrap by 50% and increased departmental production by 7% through systematic upgrades and machine maintenance program.
7. Initiated, developed and implemented preventative maintenance program and spare parts inventory yielding annual savings.
8. Created and managed the preventative maintenance team with training matrix and qualification process.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Oversaw up to 58 contracts/subcontract within the Acquisitions Test Program.
2. Monitored the performance matrix for all test contracts and performed weekly review reports and audits.
3. Responsible for creating, collaborating and maintain processes and procedures for the SOSI Directorate.
4. Worked closely with foreign military entities to ensure all logistical and security requirements were identified for participation in joint military testing environments.
5. Reviewed contractual agreements to develop courses of action in support of current and future organizational needs.
6. Prepared and presented complex solutions and processes to senior-level military and DOD officials.
7. Provide SOSI with accurate, timely assessments that provided critical information enabling the military to cut costs and increases productivity.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Identified 14 individual initiatives which saved 20% of the department's annual budget ($3.5M) within the first year.
2. Performing work value analysis, eliminating redundant processes, automating data feeds, and simplifying and coordinating reporting requirements.
3. Created a previously unavailable master catalog of 'most critical' 50 master processes through SIPOC analysis and documenting each new process with owners.
4. Facilitated meetings with stakeholders, process owners/performers, and customers/end-users to help identify departmental opportunities.
5. Performed a cost/benefit analysis of 'most critical' processes to measure man hours vs.
6. Customer end-product value for all 'business as usual' (BAU) practices.
7. Facilitated discussions with stakeholders to identify, prioritize, and document critical process controls and gaps.
8. Defined actionable items, and communicate final recommendations and next steps.
9. Conducted change management impact assessments with end-user groups to communicate rationale and ensure a smooth transition to the future state via training.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Performed audits and reporting, managed the relationship with contacts, and received certification in Business Process Management.
2. Managed the corporate feedback program, provided management and associates with a viable mechanism to improve customer satisfaction and associate morale.
3. Analyzed patterns of errors and created training documentation to promote correct usage of the database.
4. Recognized underutilization of select programs/tools and developed a creative strategy to improve usage, resulting in decreased corporate risk and increased efficiency.
5. Generated changes and enhancements to on-line publication which assured associates and executives have access to current and correct business information.
6. Planned and managed the project to improve call monitoring processes utilizing Microsoft Projects to document project plans.
7. Collected and refined associates' ideas for the process, policy or system improvements which led to over 20 approved projects.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Managed the work schedule of 15 direct reports across two departments in a 24-hour operation.
2. Developed the schedule of each department utilizing lean concepts of smaller batch sizes and manufacturing to meet both internal and external customer demands.
3. Adapted my managerial experience to the union environment by understanding the contract and its language.
4. Gained a full understanding of all contractual rules for pay practices and settling grievance issues.
5. Participated in a Kaizen event as a team leader to successfully meet customer demand by cellular manufacturing and liberating workforce to other job stations.
6. Worked as a team leader in conjunction with corporate and plant human recourses department for successful implementation of Kronos time and attendance systems.
7. Trained all process managers throughout the entire plant for Kronos and pay practices as set by the contract.
8. Coordinated efforts with product flow between machine shop, shipping department and the plant to ensure on-time delivery.

Experience

2-5 Years

Level

Junior

Education

Associate

Description :

1. Responsible for providing regulatory, quality, and food safety guidance across the Company.
2. Serve as a subject matter expert for all Food Safety and Quality Assurance related trends, regulations, and legislation.
3. Maintaining a high level of expertise on all food safety and quality-related subjects.
4. Managed the pilot plant for this leading provider of creative, savory flavor and food items with 3,000+ product lines for testing new flavor formulas.
5. Assure compliance with customer specifications and drive continuous improvement.
6. Develop benchmarking and metrics for Company Food Safety and Quality Assurance performance.
7. Successful in developing and improving the production of a new flavor for a major food distributor which generated $1.2 million in annual revenue.
8. Increased efficiency and production quality by implementing process improvements and performance measures that included revised GMPs and SSOPs.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Served as a liaison between the HRS functional group, Technical Support, and clients for all HRS systems.
2. Performed business-case analysis, requirements definition, HRS department integration, and client integration.
3. Managed projects for medium to large-scale, cross-functional projects with a life cycle of 3-6 months.
4. Projects consisted of HRS testing, communication, training, and client go-live implementation and post-production support.
5. Served as a Subject Matter Expert for large scale implementations.
6. Effectively contributed as a team member sharing best practices, policies, and procedures.
7. Performed strategic system and business process analysis, user requirements definition, documented business, and functional requirements.
8. Considering current and future business implications, leveraged technology development, and redesigned business processes to improve and enhance corporate objectives.

Experience

2-5 Years

Level

Junior

Education

BA

Description :

1. Promoted through several levels of the organization during tenure with this health services company, that has mastered the evolution of new delivery and reimbursement models.
2. Upheld the organizations' mission by designing and implementing cycle time and cost reduction for the revenue cycle process.
3. Led company-wide efforts to identify areas for improvement and adhere to key process compliance by developing process maps, performing gap and variance analysis.
4. Designed, built, and tracked any changes to the process maps and P&P, including development and oversight on training.
5. Worked cross-functionally with Process Engineers, the Operations department and Process Directors to track performance, and site priorities accordingly.
6. Accountable for assessing, testing, and measuring process performance to expectations.
7. Excel at mission-critical projects requiring imagination, initiative and exceptional problem-solving.

Experience

2-5 Years

Level

Junior

Education

MA