Process Trainer Resume
Objective : As a Process Trainer, conducted training needs analyses to determine specific training needs for department staff and evaluate effectiveness, identified, developed, and conducted appropriate training programs, including selecting and designing appropriate training aids.
Skills : Communication Skills, Training and Development.
Description :
- Facilitated the train the train-the-trainer process as it relates to various systems.
- Researched, analyzed, and recommended external training programs.
- Maintained records of training activities and employee progress.
- Audited work and coordinated training initiatives to identify, develop, and publish corrective actions and educational materials.
- Provided feedback on revisions to policy and procedures and work process development.
- Directed agents within the program training classroom environment, including student progress monitoring for the duration of the training, providing coaching and developmental feedback and readiness recommendations.
- Utilized effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
Experience
2-5 Years
Level
Executive
Education
BBA
Process Trainer Resume
Headline : As a Process Trainer, completed metric reports as needed for each assignment, and provided coaching and resources to assist team members in improving job efficiency and effectiveness.
Skills : Interpersonal Skills, Analytical Skills.
Description :
- Delivered operational training for MGI, MGII, and GEC team members.
- Evaluated the effectiveness of training by assessing learning and application of learning to job performance as measured against expected outcomes.
- Provided ongoing support and coaching for team members.
- Assisted in the preparation of training and resource materials.
- Consulted with internal customers to improve the effectiveness of operations.
- Assisted in designing new or revising existing curriculum.
- Supported Leadership by providing objective assessments on job competency and learning gaps of team members.
Experience
5-7 Years
Level
Executive
Education
BBA
Process Trainer Resume
Headline : As a Process Trainer, completed, retained, and incorporated training coursework in the performance of new and advanced work procedures and/or in concentrated performance of assigned work procedures, adhere to all company rules and requirements (pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.
Skills : Technical Proficiency, Adaptability.
Description :
- Gathered feedback from workers on production processes and formulated proposals for process improvement.
- Reviewed, followed, and performed job functions in compliance with established work instructions and adherence with SOPs, including recording traceable information on device history records in JDE and other automated production systems.
- Ensured assemblers on the team were fully trained to perform assigned tasks, including those associated with revisions, including conducting training as deemed necessary.
- Performed spot-check verifications and worked closely with new hires to review work in relation to specifications.
- Escalated production and staff issues to the supervisor.
- Partnered with quality to align on product defect determinations.
- Conducted Technical Training needs assessment by collecting information about work procedures, workflow, and reports.
Experience
5-7 Years
Level
Executive
Education
BBA
Process Trainer Resume
Headline : As a Process Trainer, coordinated technical and human skill training for various departments within the organization, and facilitated interactive and scenario-based learning.
Skills : Organizational Skills, Problem-Solving.
Description :
- Analyzed system software and hardware to understand functionality to create training materials (course outlines, lesson plans, background material, instructional materials, and training aids).
- Reviewed and edited documentation for compliance, accuracy, completeness, consistency, and standardization.
- Delivered systems and other training and provided follow-up, reinforcement, and sustainability activities.
- Effectively managed time and resources to ensure that training is completed efficiently and within the deadline.
- Continually assessed training programs and effectiveness, and actively ensured the organization was up to date and current with the latest learning standards, methods, and tools as well as credit union industry laws, regulations, compliance standards, and best practices.
- Coordinated new hire training processes, such as assigning training, new hire communication, and verifying training requirements have been met.
- Provided support as needed in the GGC operations.
Experience
5-7 Years
Level
Executive
Education
BBA
Process Trainer Resume
Headline : As a Process Trainer, supported the organization with the onboarding of new customers and employees, and produced schedules and classroom agendas.
Skills : Presentation Skills, Knowledge of Industry Standards.
Description :
- Maintained training content based on changes to products.
- Collaborated with internal teams to ensure that end users have the knowledge and skills required to maximize the value of products.
- Measured and reported on the success of training programs, and solicited and responded to feedback from training program participants.
- Designed, built, and scaled learning programs in a SaaS-based organization required.
- Experienced in clinical research and/or healthcare preferred.
- Facilitated and developed training utilizing different delivery methodologies including Virtual Instructor Led Training, in-person training, computer-based training, and other methodologies.
- Utilized the 70-20-10 training methodology to infuse lasting learning transformation.
Experience
5-7 Years
Level
Executive
Education
BBA
Process Trainer Resume
Headline : As a Process Trainer, executed all post-course tasks including surveys, analysis, and if necessary, scheduling re-training, taught or instructed on a variety of technical and/or process-related topics to include on-the-job technical training for a minimum of 32 students using instructor-led or virtual training methods.
Skills : Coaching and Mentoring, Learning Management Systems (LMS).
Description :
- Applied attention to detail in preparing JSAP-TP products and correspondence and ensured products aligned with Joint Staff writing guidance.
- Independently created or improved, when needed and approved by the JSAP-TP Branch Chief, informational material, including but not limited to curriculum, handbooks, technical guides, how-to guides, and pamphlets for enriching learners’ learning experience.
- Identified, gathered, and incorporated lessons learned from a variety of sources.
- Analyzed course surveys and incorporated findings into curricula.
- Designed and delivered training programs to educate employees, customers, and partners on the features, benefits, and usage of company products.
- Developed training materials, conduct training sessions, and assess the effectiveness of the training programs.
- Collaborated with product managers, sales teams, and subject matter experts to ensure that training content is accurate and up to date.
Experience
5-7 Years
Level
Executive
Education
BBA
Process Trainer Resume
Summary : As a Process Trainer, created/Customized training content for delivery, provided feedback and coaching to analysts on the floor, and took ownership of improvement in analysts' performance.
Skills : Project Management and Communication Skills.
Description :
- Analyzed training needs for employees working for the account.
- Adhered to training standardization guidelines defined by the BU Training Function.
- Worked with ops to bridge gaps during training.
- Experted in delivering training both in person and to a virtual audience.
- Prepared Joint Staff personnel to support the Chairman of the Joint Chiefs of Staff’s (CJCS’s) Title 10 responsibilities of the U.S. Code by fostering an understanding of the Joint Staff decision-making process and preparation of executive-level correspondence and analysis.
- Trained and assisted Military Secretariats to provide oversight of the action process for their Directorate to meet the CJCS's information requirements.
- Executed all pre-course tasks including registration, preparation of seminar roster using the learning management system, and preparation of name tents and activity trackers.
Experience
7-10 Years
Level
Management
Education
BBA
Process Trainer Resume
Headline : As a Process Trainer, structured Onboarding Training requirements, Pre Process, and Customer Visits, ensured that all new employees went through the defined new learning path for their respective roles in the account.
Skills : E-Learning Development, Curriculum Design.
Description :
- Delivered pre-process and process training for new employees.
- Supported new hires during OJT and GO-live.
- Provided refresher and remedial training for existing employees.
- Ensured all regulatory requirements are complied with from time to time.
- Maintained trainee data and information.
- Generated training reports from time to time.
- Supported any administrative tasks like trainee roster and scheduling.
Experience
5-7 Years
Level
Executive
Education
BBA
Process Trainer Resume
Summary : As a Process Trainer, performed needs-based analysis and review of current training programs, and created basic course materials including presentations and manuals/guides.
Skills : Performance Evaluation, Training Needs Analysis.
Description :
- Worked with Vendor to facilitate training documents and best practices.
- Maintained operating procedures and processes.
- Developed learning objectives, evaluation criteria, and general course outlines for the curriculum.
- Collaborated with the Government and all stakeholders.
- Handled demanding customers with patience and professionalism.
- Participated in KA and KT-related activities in the account and worked with the client and various stakeholders to ensure that process knowledge was documented and transferred to the operations team.
- Delivered Generic Domain Specific Modules along with upskilling resources on process.
Experience
7-10 Years
Level
Management
Education
BBA
Process Trainer Resume
Summary : As a Process Trainer, worked from the site in Farmington Hills, Michigan, and was available to report to the designated workplace for scheduled shifts and meetings.
Skills : Training Program Development, Instructional Design.
Description :
- Supervised the trainees throughout the whole training process to ensure compliance with Client policies and procedures and to ensure that training objectives were fulfilled.
- Performed special project work as assigned by the overall Program Manager.
- Reported directly to the site’s Sr Program Manager.
- Partnered with the Fed PM and COR for their assigned area new team members that need training administration.
- Designed technical training manuals by identifying and describing information needs.
- Developed assessments to measure the effectiveness of learning material and its impact on performance.
- Relayed technical information in a concise and simple format for trainees.
Experience
7-10 Years
Level
Management
Education
BBA
