A Product Service Manager manages the product service department team and handles customer service interactions, repairs, and reports. The job description and duties are described on the Product Service Manager Resume as – maintaining strong relationships with customers, and third-party vendors, delegating and directing service tasks, monitoring the progress of current projects, managing service team members, ensuring the team’s objectives and sales goals are met, handling customer complaints or concerns quickly, assisting with and performing administrative tasks, setting up and maintaining a service desk, solving service desk problems, overseeing product service team members, and auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
The nature of the work demands the following skills and abilities – Strong industry knowledge; the ability to maintain a strong working knowledge of industry regulations, restrictions, and laws; staying current on the industry’s standard and innovations, tools, and materials; computer literacy, the ability to work under pressure and handle stress. A bachelor’s degree in business, administration or a related field is commonplace among job applicants.
Objective : Experienced Product Service Manager Professional with an excellent track record in conceptualizing and guiding the design and deployment of technology solutions to meet challenging business needs. Recognized for ability to establish, revitalize and optimize teams, infrastructures, services, processes and standards to enhance performance, reduce costs and support growth.
Skills : MS Office, Service Manager.
Description :
Responsible for executing company timed projects regarding resets and placing signage.
Maintained company signage throughout the entire store.
Changed steel racking elevations, painting and pricing integrity.
Used power tools and power equipment.
Contacted vendors regarding projects, communicating via email and phone.
Contacted with customers regarding sales and service in store.
Trained and mentored a strong team of product service associates.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Product Service Manager Resume
Summary : Experienced PC technician with strong background in software/hardware computer repair (field and lab) Qualified for the following: Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network. Performing computer installation and operating system configuration.
Skills : WORD, Excel, Access, PowerPoint, Publisher, Outlook, Java and HTML/XML Programming.
Description :
Coordinated Product Service Associates who's primary responsibilities are full resets and general merchandising thru out the store.
Validated work executed properly within time given for project.
Performed customer services on different firms' departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
Monitored and administered Personal Computer systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.
Provided solutions and technical guidance to clients facing technical issues and difficulties.
Maintained records of hardware issues, performance and supplies.
Ensured employees are properly executing major changes to the store floor plan and maintaining a safe shopping environment f or the customers.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Product Service Manager Resume
Summary : Product Service Manager with 7 years of experience in Maintaining and growing existing Fixed Operation Consulting program through increased efforts and opportunities, Conducting in-depth financial statement analysis and dealer process / behavior reviews and recommend ways to improve efficiencies and drive dealer profitability.
Redesigned existing floor plans brought to Charlotte from other Ryland markets.
Created new elevations for existing products.
Coordinated structural issues between the builders and structural engineers.
Managed HOA and municipality submittals and approvals.
Coordinated with truss manufacturers, structural engineers, and outsourced drafting services.
Prototyped site inspections and field reports.
Coded research and code compliance for North and South Carolina Building codes.
Experience
7-10 Years
Level
Management
Education
MS
Product Service Manager Resume
Objective : As a Product Service Manager, responsible for Serving as subject matter expertise for Loss Control consulting capabilities, Providing technical support for claim related inquiries, Implementing, maintaining and providing governance on inspection rules and STRATUS automation approval levels.
Skills : Business Management, It Service Management, Problem Solving, Operations Management.
Description :
Provided failure analysis, repair, calibration, and general service of all products and systems.
Developed product service program including technical writing of testing procedures, service manuals, training seminars and traveled internationally to train customer service representatives in the maintenance, repair, and application of the entire product line.
Implemented a quality control program designed to standardize all CAD drawings including schematics and wire harness assembly drawings and instructions.
Developed testing methods to ensure that the product was produced with the highest quality and efficiency possible.
Technical writing skills were used to produce a Quality Control manual that outlined all aspects of a standard quality control system.
Ensured that all activities and documents complied with ISO 9000 guidelines.
Acted as manufacturing engineer as part of my initial duties including streamlining and organization of the production line.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Product Service Manager Resume
Summary : Product Service Manager of the largest Safelite auto glass warehouse in the Ohio River Valley and a proven track record of superior management. Currently looking for a new and exciting career.
Directed and ensured on-schedule completion of retail projects within store budgets to meet corporate deadlines.
Supervised trained merchandise specialists in daily operational tasks.
Conducted meetings to include forecasting sessions.
Managed facility associates.
Ordered and maintain materials, tools, and supplies.
Defined scope of work and reviewed and interpreted corporate design specifications and plans.
Forecasted projects, costs within projected budgets.
Experience
7-10 Years
Level
Management
Education
B.A. In Poi/Sci & Economics
Product Service Manager Resume
Summary : Had multiple years of experience working in multiple areas throughout my career. I have always taken pride in teaching and training and that has been a distinct focus within my career. Strengths would be organization, planning, teaching and training, remodels and resets, and leadership. I would like the opportunity to start a new career with a new company that has the willingness to promote from within with plenty of room for personal growth.
Responsible for product procurement for timely completion of repair works.
Responsible for training new employees on the point of sale system.
Worked as a liaison between HR department at Corporate office and employees.
Managed voice, video, data, and messaging products internally with customers and externally with outsourced Managed Services.
Monitored and managed Service Level Agreements with Managed Services.
Responsible for group financial budget and projected spend.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Product Service Manager Resume
Headline : To combine my accumulated experience and consistently high work ethic with the right opportunity for the most desired results. Give the right company an opportunity to challenge my determination to succeed while taking advantage of my acquired skills and experience. Proven success is the result of hard work, commitment, and ability to follow through.
Skills : Managing Skills, Customer Service.
Description :
Reported directly to the Director of Service, this position included the management of three separate departments.
Created and maintained technical data for use by the technical support staff.
Provided training for technical support and repair procedures for new product releases.
Participated in all industry trade shows, provided demonstrations of new product releases.
Handled sensitive customers and escalated technical support issues.
Managed a group of 10-20 customer service reps in delivering the fastest response for all customer service-related issues.
Ensured the delivery of all orders placed and any services requested.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Product Service Manager Resume
Headline : Product Service Manager who effectively executes process changes to improve operational efficiency. Results-oriented manager with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Providing friendly customer service with a can-do attitude and willingness to help at all times.
Skills : Epic, Store Management, Planning Skills.
Description :
Organized, planned, and have my team execute both small and large tasks issued to us through our Corporate Office.
Responsible for staging and receiving large pallets of visual merchandising projects up and coming.
Set new displays throughout the store based on vendor support, monthly value endcap rotations, quarterly drop zone signage changes, etc I was the primary point of contact for all facilities supplies needed.
Placed all facility orders for store requests and vendor requests.
Managed to acquire a very strong team and also engage others throughout the store to help each other and show more teamwork.
Met with and trained my team on a daily basis.
Maintained relationships with all Authorized Service Providers.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Product Service Manager Resume
Summary : To obtain a Product Service Manager, responsible for developing and maintaining relationships with TFS/LFS Field Staff, TMNA, and Lexus Divisions to include collaboration, partnership, and alignment in timing and messaging.Support development and coaching of VPP team members to ensure execution of projects that deliver desired business outcomes to drive TFS strategy by effectively partnering and engaging key stakeholders.
Skills : Management, Inventory Management, Safety/Loss Prevention, Communication Skills, Mentoring.
Description :
Oversaw all merchandising within the store.
Managed in-store resets.
Led Product Service Associates to increased productivity and craftsmanship.
Partnered with Store Management to raise store standards of merchandising and inventory control.
Exceeded standards in EMS completion rate (7th in the company).
Increased store communication and teamwork among Department Managers and Assistant Managers.
Used Communication skills, through creating spreadsheets, meeting presentations, and one on one aisle chats.
Experience
7-10 Years
Level
Management
Education
Diploma
Product Service Manager Resume
Summary : To use my skills and experience as a business and systems matters expert, working for small businesses; as a consultant to streamline office functions through work simplification techniques, while saving the business time and money.
Skills : Planning Skills, Hiring Skills, MS Office.
Description :
Liaisoned between CRC, Value Added Services, and VIP customer.
Processed and inspected consumer electronic products.
Generated ongoing computer production reports.
Maintained and developed positive customer and vendor relationships.
Met and exceeded production and quality goals.
Participated in strategic planning sessions.
Hired and trained additional VIP Teammates as needed.
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