A Product Support Analyst is hired to assist end-users and provide support by identifying issues in production. A professional Product Support Analyst Resume indicates the following core tasks – ensuring the stability of business-related critical application processes; acting as the first point of contact and support for production and business applications; providing client support by addressing client issues; managing and researching issues; tracking the progress of the issues, helping clients troubleshooting products; and disbursing all other tasks as needed.
To succeed in this line, the following skills are required – expertise product knowledge, strong communication skills, the ability to multitask, analytical skills; the ability to learn tasks and procedures quickly; and extensive customer service skills. Successful resumes denote a bachelor’s degree in Computer Science or a related field. Relevant work experience in an IT-related field is as well expected.
Summary : An analytical position with responsibilities including problem solving, planning, organizing and managing budgets.
Skills : Server 2008/2012, Active Directory, DNS, DHCP, WSUS.
Description :
Designed SunGard OmniPlus system upgrade test plan to be used for all future upgrades.
Analyzed 5500 forms for accuracy.
Coordinated system improvement efforts between IT and the business unit.
Tested quarterly statement packages for accuracy.
Instituted a new procedure for balancing participant assets to the plan totals.
Initiated new employee recognition program.
Developed and implemented security on the SunGard OmniPlus system.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Sr. Product Support Analyst Resume
Summary : As an experienced IT professional, committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Experiences working with SAP and D2L in conjunction with education and military experience have given me a rich and diverse technical skillset. excel and enjoy learning new product applications and solving complex issues by creating unique solutions using creative approaches.
Assisted with supporting a suite of government education oriented software products, including: Quality Assurance/User Acceptance Testing; issue troubleshooting and root cause analysis; bug reporting and resolution identification; and other customer facing issues.
Measured and analyzed incoming software issues to determine root causes and implement technical resolutions and training solutions to minimize recurrences and severity and report results to manager.
Provided assistance with user account management, software installations, upgrades and training to client as required.
Worked with development to identify and validate issue resolutions and assist QA with software testing.
Provided weekly reporting on ticket and status of resolutions.
Implemented technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.
Translated and simplified requirements.
Experience
10+ Years
Level
Senior
Education
Information Technology
Jr. Product Support Analyst Resume
Objective : Highly motivated, organized and detail oriented. Energetic and determined to succeed. Demonstrated ability to work independently, as a leader and as part of a team. Excellent interpersonal skills in working with colleagues and the general public. Strong attention to detail and adaptability in challenging situations. Multilingual and proficient with Microsoft Office and other software.
Skills : Microsoft Office Expert, Adobe Applications.
Description :
Resolved Clients questions or problems over the phone or email, focusing on product installation, setup, configuration and operating environments, as well as complex product functionality.
Documented incidents, knowledge base articles, and defects in required tracking system.
Served in primarily functional capacity for support of a complex EPR product, as well as complimentary components of the Infor technology suite.
Assisted in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with Infor products , reporting any anomalies to development Proactively keeps customers informed of how and when problems are resolved.
Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
Served as primary support liaison between company and customer.
Able to handle high volume of issues and some challenging issues independently.
Participated in special projects and takes on special assignments and/or teaches other Analyst, features of products, etc.
Experience
2-5 Years
Level
Junior
Education
Business Intelligence
Product Support Analyst III Resume
Headline : A highly motivated business professional with strong analytical and communicating skills. A very detail oriented team player and self starter. Enjoys the challenges of a fast paced environment as well as the opportunity for advancement. To work in a challenging professional environment by utilizing talents, auditing skills and analytical abilities.
Skills : Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet.
Description :
Traveled to on-site client locations for initial training of Infovisa's products and services.
Provided telephone and email support to clients of Info visa.
Developed proficiency in products and services built and supported by Info visa.
Assisted in releasing software to clients.
Assisted with delivering training to clients via a variety of methods.
Assisted in the preparation and authoring of user documentation and reference material.
Restored the master database when critical issues come up so the client will not lose any data.
Experience
5-7 Years
Level
Executive
Education
BA In English
Product Support Analyst II Resume
Objective : Dedicated healthcare professional with more than 14 years of experience in the health care industry. Excels in data analysis, customer service, facility support and implementations; while effectively managing multiple high-priority projects simultaneously.
Provided technical support of proprietary Medical Billing Software and EMR/EHR Solutions for a network of physicians and physician practices throughout the United States.
Automated and streamlined workflow in health care settings, and increased safety through evidence-based decision support, quality management and outcomes reporting in compliance with HIPAA regulations, while delivering World Class customer service and support.
Effectively communicated with internal team members, supervisors, leadership team members, management staff and directors.
Communicated with external clients and value-added-resellers (VARS).
Provided expert and creative solutions to ensure internal and external customer satisfaction and productivity.
Served as a training resource to physicians and professional staff.
Researched, analyzed and resolved complex issues and recommended actions as needed.
Educated and shared information and knowledge of resolution of issues and documentation of the appropriate actions taken.
Resolved product or service problems by clarifying the customer's issue; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment processes; and followed up to ensure problem resolution.
Experience
2-5 Years
Level
Executive
Education
Computer Science
Product Support Analyst I Resume
Summary : Strong technical aptitude, coupled with the ability to excel in multiple technical environments. In addition, possesses the remarkable ability to lead and inspire accordingly.
Skills : Microsoft Office, Adobe PDF Forms.
Description :
Supported banking institutions worldwide with our product Vision Content Reports.
Assisted clients with creating and generating reports on their production and test servers.
Accessed remote systems to check on the status of reports that are not being delivered over the network.
Manually processed reports and reprocess reports that are not delivered across the network to the client's site.
Helped client with user permissions, filter set ups, breakout rules, and report definitions when needed.
Repaired corrupted databases when the issue comes up.
Assisted clients with setting up backups for our product.
Restored the master database when critical issues come up so the client will not lose any data.
Experience
10+ Years
Level
Senior
Education
MS In Business Analytics
Assistant Product Support Analyst Resume
Headline : Storage And Data Protection Specialist with 3.5 years of experience working at EMC and Symantec. A resourceful engineer with a strong attention to detail and experienced in providing customer centric technical support.
Provided Enterprise Level Global Support for Symantec Backup Exec for Windows Servers Storage Management Software for data backup and recovery.
Helped clients globally deploy, configure and troubleshoot backup job definitions and strategies,
Restored of Microsoft Exchange 2000 /2003 servers including complete disaster recovery, Configuring Symantec Backup Exec 9.x, 10.x, 11.x with SAN/NAS/RAID.
Provided voice based customer centric technical support for backup/restores and Disaster Recovery of Network Environments such as MS Exchange(2000 and 2003), MS SQL(7.0 and 2000), Windows NT, Windows 2000 and Windows 2003 Assisting customers monitor all local and remote server backups.
Provided solutions by Remote logging to client's server systems.
Monitored and analyzed the event logs on Backup Exec Servers.
Simulated Client Scenarios to find solutions and respond back with the findings/updates.
Experience
5-7 Years
Level
Executive
Education
Bachelors In Sciences
Associate Product Support Analyst Resume
Objective : Expertise lies in solution consulting, operational procedure definition, troubleshooting and resolving issues as an SME. Support Airline accounts for business performance in service delivery, cost control, transition management and process management.
Involved in the process from the Pilot Phase in its Bangalore operations.
Analyzed, tested and resolved complex issues reported by Airline clients from around the world using Sabresonic Suite Inventory Application.
Worked closely with Programmers, Delivery, Business and Customer Care teams for complex and critical issues reported by on-site Airport employees.
Received client requirements, create user/ client specification documents, test cases and collaborate with Programming teams for new releases.
Provided support and/or mentored airline employees facing issues with Sabre products for inventory, reservations, ticketing, Check- in and Schedules.
Analyzed and determined the cause of complex and/ or critical issues which affect the airline operations, reported by Airline clients.
Primarily worked on critical, high visibility cases including FIT and immediate identification of root cause and if immediate fix required, interacts with programming team.
Experience
2-5 Years
Level
Executive
Education
Master Of Arts
Assistant Product Support Analyst I Resume
Objective : Over 10 years of experience with technology-based companies. Proven ability to adapt, learn and instruct others on sophisticated programs and technologies. Unique talent for improving existing processes. Excellent oral and communication skills and demonstrated organization, management and analytical skills. Set and achieve high goals. Excellent customer service skills.
Skills : EHREMR, MS SQLServer, SQL Reporting Services, MS Office, Citrix, Database Support, HL7 Support.
Description :
Provided technical support of Sunrise Clinical Manager Microsoft SQL database, using Clarify Solutions.
Provided technical support of HL7 interfaces and ISS web communication interface.
Installed Sunrise Clinical Manager for support environments including support components for the application.
Build physical and virtual servers as required in support environments.
Wrote SQL queries to diagnose issues within the application.
Build DTS packages for import and export.
Move, copy SQL databases from one environment to another.
Communicated issues to higher management that may involve escalation.
Experience
2-5 Years
Level
Executive
Education
Computer Science
Product Support Analyst Resume
Summary : Experienced healthcare IT software support analyst and software tester. Technical writing skills include knowledge based documents and software test scripts and cases. Recognized leader and team builder with the ability to create, interpret, and present invoice audits and metrics reports. Established and documented new processes for running queries in PeopleSoft Payroll specifically for metrics reporting.
Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook.
Description :
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Tested system modifications to prepare for implementation.
Documented and reported software defects to software developers.
Identified, analyzed, and documented problems with program function, output, online screen, or content.
Documented test procedures to ensure replicability and compliance with standards.
Investigated customer problems referred by technical support.
Conducted webinars and other meetings to educate or train customers on how to use the software or how to troubleshoot minor software issues Provide feedback and recommendations to developers on software usability and functionality.
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