Production Support Analyst Resume
Summary : Accomplished Production Support Analyst with a decade of experience in managing complex application environments. Proven track record in troubleshooting, optimizing performance, and ensuring high availability of critical systems. Adept at collaborating with cross-functional teams to enhance operational efficiency and drive continuous improvement. Committed to delivering exceptional support and fostering a proactive service culture.
Skills : Incident Management, Problem Solving, Root Cause Analysis, System Monitoring
Description :
- Managed 2nd line support requests, ensuring timely allocation and resolution of issues within the team.
- Provided expert support for multiple applications including Aspen PCR, Scorpio, and ICMS, enhancing service reliability.
- Collaborated with trade floor support to troubleshoot and resolve data issues, ensuring seamless production operations.
- Gained in-depth application knowledge to take ownership of service availability, conducting training sessions for staff.
- Utilized Geneos for monitoring critical cron jobs, server health, and messaging queues effectively.
- Identified production-impacting events and coordinated technical resolutions, improving communication with management.
- Participated in disaster recovery drills, testing application resilience across multiple servers to ensure preparedness.
Experience
7-10 Years
Level
Senior
Education
B.Sc. CS
Production Support Analyst II Resume
Headline : With 7 years of extensive experience in Production Support, I specialize in resolving complex technical issues and ensuring system reliability. My expertise includes proactive monitoring, performance optimization, and collaboration with diverse teams to enhance operational workflows. I am passionate about delivering exceptional service and implementing effective solutions that drive business success.
Skills : Bmc Software, Python Scripting, Itil Framework, Backup And Recovery, Network Troubleshooting
Description :
- Onboarded new partners and customer accounts, managing Sterling Integrator setup and end-to-end testing through SQL queries.
- Created and managed user roles, privileges, and group assignments to enhance security and access control.
- Coordinated customer activities for certificate and SSH key changes, ensuring compliance with security protocols.
- Identified root causes of recurring issues and implemented effective solutions following standard operating procedures.
- Managed data allocation and updates for EDI extraction, addressing issues raised via emails and tickets.
- Troubleshot transaction errors in EDI/XML/CSV integrations with trading partners, ensuring seamless data exchange.
- Provided daily support through the ServiceNow ticketing tool, delivering root cause analysis and timely resolutions.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Production Support Analyst Resume
Summary : Dynamic Production Support Analyst with 10 years of extensive experience in high-stakes environments. Expertise in monitoring, troubleshooting, and optimizing application performance to enhance system reliability. Proven ability to collaborate with diverse teams and implement solutions that drive operational excellence and improve user satisfaction.
Skills : Cobol Programming, Spring Framework, Hibernate Orm, Process Improvement, Knowledge Management
Description :
- Develop and execute automated scripts to address functional and non-functional issues effectively.
- Continuously monitor production systems, identifying and resolving live issues promptly.
- Provide comprehensive production batch support, including job failure analysis and Unix process management.
- Coordinate code rollouts based on development team changes, ensuring seamless integration.
- Conduct thorough troubleshooting and root-cause analysis for assigned production support issues, delivering timely resolutions.
- Utilize Unix commands and shell scripting for system administration and troubleshooting tasks.
- Deliver 24x7 on-call production support, maintaining multiple applications in various environments.
Experience
7-10 Years
Level
Senior
Education
B.Sc. CS
Production Support Analyst I Resume
Objective : Proficient Production Support Analyst with 5 years of experience in ensuring system reliability and performance in dynamic environments. Skilled in troubleshooting, monitoring, and implementing solutions that enhance operational efficiency. Committed to delivering exceptional support, fostering collaboration across teams, and driving continuous improvements in service quality.
Skills : Technical Troubleshooting, Application Monitoring Tools, Incident Management Systems, Agile Project Management Tools, Quality Assurance Methodologies
Description :
- Integrated new functionalities onto the SharePoint portal, enhancing vendor order management.
- Conducted root cause analysis to resolve user issues, ensuring minimal disruption.
- Monitored application performance to meet service level agreements and promptly addressed issues.
- Coordinated with development teams for emergency changes, ensuring swift resolution of critical problems.
- Provided comprehensive support during application releases, facilitating smooth transitions.
- Utilized JIRA for tracking user stories and organizing team meetings effectively.
- Delivered third-line support, addressing complex issues in production environments.
Experience
2-5 Years
Level
Executive
Education
BSc IT
Production Support Analyst Resume
Headline : Driven Production Support Analyst with 7 years of experience in ensuring system reliability and optimizing performance in fast-paced environments. Skilled in troubleshooting complex issues and collaborating with cross-functional teams to enhance application functionality. Focused on delivering high-quality support and implementing effective solutions that align with business objectives.
Skills : Data Integration, Netezza Database Management, Java Application Support, .net Framework Support, Clearquest Issue Tracking
Description :
- Analyzed complex production issues and coordinated with cross-functional teams to ensure timely resolution.
- Managed daily data availability for business reporting, adhering to strict SLAs.
- Responded to user inquiries regarding Java applications and data loads, providing effective solutions.
- Facilitated access to production and UAT environments for business users, ensuring compliance with security policies.
- Troubleshot nightly batch failures, implementing corrective actions to minimize disruptions.
- Conducted regular cleanup of production file systems, optimizing storage and performance.
- Monitored production uptime and efficiency, providing periodic reports to management.
Experience
5-7 Years
Level
Executive
Education
B.S. IT
Senior Production Support Analyst Resume
Summary : Seasoned Production Support Analyst with over 10 years of experience in ensuring operational continuity and system performance. Expert in diagnosing complex issues, optimizing processes, and implementing effective solutions to enhance service delivery. Proven ability to engage with cross-functional teams to drive improvements and ensure high availability of critical applications.
Skills : Sharepoint Administration, Microsoft Office Suite, Sungard Omniplus Expertise, Linux System Administration
Description :
- Provided Level 1 and Level 2 support for production, test, and development regions in a high-pressure environment, ensuring timely incident resolution.
- Conducted health checks on Linux servers to maintain stability and performance, adapting to changing workload demands.
- Monitored incident requests using ServiceNow, ensuring prompt responses and resolutions.
- Troubleshot and resolved system-level issues, providing 24/7 on-call support for major incidents and system upgrades.
- Ensured timely execution of nightly batch processing, consistently meeting service level agreements (SLAs).
- Collaborated with cross-functional teams to monitor workload automation and address scheduling issues efficiently.
- Maintained critical application performance metrics to uphold client SLAs, ensuring operational excellence.
Experience
10+ Years
Level
Management
Education
B.S. IT
Production Support Analyst III Resume
Summary : Detail-oriented Production Support Analyst with over 5 years of experience in troubleshooting and resolving production issues. Proficient in monitoring system performance, analyzing logs, and collaborating with cross-functional teams to ensure optimal system functionality. Strong problem-solving skills and a commitment to delivering high-quality support in fast-paced environments.
Skills : Oracle Database Management, Disaster Recovery Planning, Incident Response, Application Support, User Acceptance Testing
Description :
- Managed production support notification systems, addressing issues promptly to minimize downtime.
- Facilitated communication between internal users and development teams to streamline issue resolution.
- Developed ETL mappings and resolved data integrity issues, enhancing data quality.
- Monitored production systems to ensure optimal performance and uptime.
- Oversaw remote disaster recovery processes, ensuring data backup and restoration protocols were followed.
- Provided support for Windows Active Directory and user support on Citrix terminal servers.
- Worked closely with data architects to review database design models, ensuring alignment with operational needs.
Experience
7-10 Years
Level
Executive
Education
BSc IT
Junior Production Support Analyst Resume
Objective : Resourceful Production Support Analyst with 5 years of hands-on experience in managing application stability and performance. Skilled in diagnosing and resolving production issues, I excel in collaborating with technical teams to streamline processes and enhance system reliability. My commitment to proactive support ensures optimal operation and continuous improvement in service delivery.
Skills : System Upgrades, Websphere Application Server, Apache Web Server, Data Analysis, Scripting Skills
Description :
- Facilitated seamless application integration by providing essential processes, reports, and feeds for various systems.
- Collaborated with business users to gather and analyze requirements, ensuring thorough technical and functional understanding prior to implementation.
- Conducted root cause analysis of defects, documenting findings to prevent recurrence and improve system reliability.
- Developed and optimized shell and Perl scripts for job automation, enhancing system performance through SQL and PL/SQL debugging.
- Performed unit testing on online, database, and batch components, meticulously documenting test cases and results.
- Executed testing and validation on IST and UAT environments, preparing comprehensive test scripts and conducting regression testing to assess impacts.
- Utilized proprietary ETL tools to efficiently transform, map, and store data from various inbound systems.
Experience
2-5 Years
Level
Entry Level
Education
B.S. in CS
Production Support Analyst (Consultant) Resume
Summary : Versatile Production Support Analyst with 10 years of experience in maintaining and optimizing high-availability systems. Skilled in diagnosing complex issues, implementing effective solutions, and enhancing operational workflows. Recognized for fostering collaboration across teams to drive continuous improvement and ensuring seamless service delivery in fast-paced environments.
Skills : Sql Database Management, Technical Support, User Training, System Integration, Change Requests
Description :
- Provide 24/7 production support for over 100 e-commerce client web stores, ensuring high availability and performance.
- Monitor and analyze alerts from approximately 6500 physical and virtual servers, resolving high CPU and memory utilization issues.
- Develop and maintain strong relationships with internal and external business teams for major clients, enhancing communication and support.
- Handle 100-500 client inquiries daily regarding priority incidents, ensuring prompt and effective resolutions.
- Create and distribute internal and external notifications during outages, minimizing impact on revenue.
- Resolve 10-50 daily customer order issues and inquiries using the AS400 system, enhancing client satisfaction.
- Generate SQL reports detailing order counts and inventory to assess revenue impact during incidents.
Experience
10+ Years
Level
Senior
Education
B.S. CS
Production Support Analyst Resume
Objective : Results-oriented Production Support Analyst with 5 years of experience in maintaining system integrity and performance in dynamic environments. Expert in troubleshooting, monitoring, and optimizing applications to ensure seamless operations. Passionate about delivering high-quality support and driving collaborative efforts to enhance service delivery and operational efficiency.
Skills : Informatica Powercenter, Eclipse Ide, Hp Quality Center, Hp Service Manager & Autosys, Database Management
Description :
- Managed Informatica workflows in production, ensuring optimal performance and reliability.
- Utilized Autosys for scheduling and executing jobs via UNIX commands.
- Developed and maintained UNIX shell scripts to automate job execution and notifications.
- Executed object deployments from QA to production, adhering to change management protocols.
- Designed and documented ETL processes in Informatica PowerCenter, ensuring compliance with standards.
- Collaborated with offshore teams to deliver ETL solutions tailored to business needs.
- Engaged with various stakeholders to gather requirements and optimize Informatica processes.
Experience
2-5 Years
Level
Entry Level
Education
B.Sc. CS
