Production Support Engineer Resume Samples

Description :

1. Collaborated with cross-functional teams to analyze report design requirements, ensuring alignment with business objectives.
2. Created and maintained complex SQL Server reports using SSRS to meet diverse reporting needs.
3. Executed OLAP data warehouse modeling, design, and implementation, enhancing data accessibility.
4. Developed and optimized stored procedures and views to improve data retrieval efficiency.
5. Produced intricate reports with multiple groupings and parameters for comprehensive data analysis.
6. Generated periodic reports including Claim Statements and Fee Bills, fulfilling end-user requests.
7. Led training sessions for team members on report generation and data analysis best practices.

Experience

5-7 Years

Level

Executive

Education

B.Sc. CS

Description :

1. Provided first-line support for UNIX systems, efficiently troubleshooting JBOSS application server issues to minimize downtime.
2. Collaborated with developers and QA teams to resolve complex application issues, improving overall system reliability.
3. Generated comprehensive error logs and documentation to aid developers in identifying and rectifying system faults.
4. Conducted thorough research on data discrepancies, leading to successful implementation of a new data format from DMV.
5. Managed Java and UNIX releases, ensuring successful deployment of code updates via FTP.
6. Coordinated Oracle financial releases, maintaining communication with development teams for timely updates.
7. Executed troubleshooting and connectivity assessments for ISP-related issues, restoring service quickly.

Experience

7-10 Years

Level

Management

Education

B.S. CS

Description :

1. Measured, monitored, and communicated application release statuses to stakeholders while escalating risks and issues as necessary.
2. Ensured compliance with release work plans and addressed prescribed release requirements.
3. Documented existing tools and their usage for future reference.
4. Monitored production systems to ensure optimal performance and uptime.
5. Managed risks and assisted in resolving issues impacting release scope and quality.
6. Monitored progress to ensure timely application releases.
7. Generated system health check reports and key performance indicator reports for management review.

Experience

2-5 Years

Level

Junior

Education

B.S. in CS

Description :

1. Provided comprehensive application support and monitoring, ensuring optimal performance and availability.
2. Conducted root cause analysis and collaborated with development teams to resolve incidents efficiently.
3. Maintained round-the-clock support for critical applications, ensuring minimal downtime.
4. Performed detailed performance analysis and troubleshooting of batch job failures, implementing effective solutions.
5. Delivered timely incident and problem management solutions within agreed service level agreements.
6. Analyzed alert metrics to identify and resolve recurring production issues proactively.
7. Resolved data synchronization conflicts and latency issues across multiple data centers.

Experience

2-5 Years

Level

Junior

Education

B.Sc. Computer Science

Description :

1. Regulated production machines to ensure optimal performance and compliance with scheduled releases.
2. Developed comprehensive documentation for tier one and two support, enhancing resolution efficiency.
3. Collaborated with the Infrastructure team to establish critical alerts for production systems.
4. Created detailed Visio diagrams illustrating transaction processes from servers to databases.
5. Led a data center relocation project, maintaining 100% uptime for all systems during transitions.
6. Ensured data integrity in the production environment through close collaboration with cross-functional teams.
7. Utilized SQL for ad-hoc queries to support system administration and client reporting needs.

Experience

10+ Years

Level

Senior

Education

BSc CS

Description :

1. Recommended and implemented a RAID-level storage strategy tailored to application database requirements.
2. Secured critical data through strategic backup solutions, ensuring data integrity and availability.
3. Identified and resolved system issues, significantly reducing application interruptions.
4. Led cross-functional teams and vendors to streamline support processes.
5. Provisioned a stable cloud storage environment, optimizing resource allocation for cost efficiency.
6. Resolved client-reported incidents and investigated online transaction failures.
7. Collaborated with systems and network teams to manage changes in the production ecosystem.

Experience

7-10 Years

Level

Management

Education

B.S. CS

Description :

1. Created and reviewed manufacturing processes to enhance system efficiency and ensure compliance with NAVSEA Technical Data Package requirements.
2. Analyzed engineering designs and specifications for compliance and accuracy, facilitating government approvals for Navy VLS products.
3. Provided corrective actions for nonconforming products through engineering analysis, ensuring adherence to technical standards.
4. Developed and implemented Corrective Action Plans to eliminate process nonconformances, improving overall quality.
5. Collaborated with production teams to maintain operational efficiency at manufacturing facilities.
6. Delivered engineering support for new defense product development, ensuring manufacturability and compliance with technical standards.
7. Managed application performance and reliability for legacy systems, facilitating seamless operations.

Experience

10+ Years

Level

Senior

Education

B.S. in CE

Description :

1. Led initiatives to enhance system performance metrics through continuous improvement activities.
2. Served as a key resource for production support, ensuring smooth operations and quick issue resolution.
3. Calibrated and optimized equipment to meet quality standards and production goals.
4. Mentored team members, fostering a culture of excellence and continuous improvement.
5. Documented employee performance, conducted evaluations, and supported training initiatives.
6. Utilized root cause analysis to identify and eliminate inefficiencies and waste.
7. Implemented innovative processes to enhance quality, productivity, and safety metrics.

Experience

10+ Years

Level

Senior

Education

B.S. in CS

Description :

1. Developed comprehensive technical documentation for production processes, improving knowledge sharing.
2. Collaborated with cross-functional teams to troubleshoot and resolve production issues swiftly.
3. Managed incident response and escalation processes effectively.
4. Automated routine support tasks, resulting in a 30% increase in efficiency.
5. Conducted root cause analysis for recurring incidents, implementing corrective actions.
6. Provided training and support to junior engineers, enhancing team capabilities.
7. Participated in change management processes to ensure smooth transitions during system updates.

Experience

2-5 Years

Level

Junior

Education

B.Sc. CE

Description :

1. Maintained and optimized Perl scripts to automate file processing and archival, enhancing operational efficiency.
2. Conducted comprehensive data analysis to ensure content integrity across multiple data sets.
3. Managed complex SQL queries to standardize mapping of fields for effective data management.
4. Oversaw data transfer scripts between databases, ensuring seamless integration and performance.
5. Enhanced existing Perl scripts for improved performance and reliability.
6. Developed and maintained SQL reports tailored to marketing and sales requirements.
7. Participated in post-incident problem management, identifying root causes and implementing effective remediation strategies.

Experience

7-10 Years

Level

Management

Education

B.Sc. CS