A Production Support Lead will support the facility with its production support aspects and participate in the application development management tasks. A well-drafted Production Support Lead Resume indicates the following core duties and tasks – providing technical support for mainframe production cycle jobs, developing relations with the business community, assigning and adjusting monitor shifts; providing additional support to existing production support procedures; providing status reports; collaborating with management in improving and customizing reports; resolving issues, and allocating resources to solve problems.
The most sought-after skills for the post include the following – experience in delivering production support, and developing software; profound knowledge of developing procedures for operations; outstanding knowledge of SQL server and shell scripts; wide knowledge of data warehouse technology and Java Scripting; and the ability to troubleshoot problems on various application deployment. A relevant engineering degree is mandatory.
Headline : Accomplished IT professional with over 7 years of experience in production support and application management. Proven ability to lead teams in high-pressure environments, ensuring optimal system performance and minimal downtime. Expertise in troubleshooting, incident management, and implementing process improvements to enhance operational efficiency.
Led a support team for MDM Application, ensuring seamless operations and user satisfaction.
Conducted regular audits of standard operating procedures to align with best practices.
Ensured compliance with security standards, enhancing application integrity.
Managed reporting systems, tailoring access based on user roles for improved data security.
Provided critical support during production emergencies, ensuring business continuity.
Created and approved capacity requests, maintaining service level agreements.
Facilitated communication between stakeholders to address production issues effectively.
Experience
5-7 Years
Level
Management
Education
B.S. in CS
Production Support Manager Resume
Summary : Dedicated Production Support Manager with 10 years of experience in overseeing application stability and performance. Proven track record in leading cross-functional teams, enhancing system operations, and minimizing downtime. Skilled in incident management, root cause analysis, and implementing strategic process improvements to drive efficiency and quality.
Skills : Root Cause Analysis, Change Management, Service Level Agreements, Monitoring Tools, Application Support
Description :
Monitored application performance and availability, proactively addressing issues to ensure maximum uptime.
Conducted thorough root cause analysis on production incidents to identify and implement preventive measures.
Facilitated training sessions for team members to enhance understanding of production systems and troubleshooting techniques.
Generated and presented detailed reports on system performance and incident resolution to stakeholders.
Collaborated with development teams to ensure smooth deployment of new features and updates.
Managed communication with clients regarding system issues and resolutions, ensuring high levels of customer satisfaction.
Oversaw the Illuminate DnA Platform, providing support and training to stakeholders for effective usage.
Experience
7-10 Years
Level
Senior
Education
B.S. IT
Production Support Lead Resume
Objective : Proactive Production Support Lead with 2 years of experience managing critical production environments. Skilled in incident resolution, performance monitoring, and process optimization to ensure seamless operations. Committed to driving team collaboration and enhancing system reliability, I am eager to contribute to organizational success.
Coordinated WAR rooms during critical incidents to ensure rapid resolution.
Implemented change requests from business users, improving system functionality.
Collaborated with stakeholders on enhancements and bug fixes to meet evolving business needs.
Managed status meetings, providing updates to management and tracking issues.
Worked with the Portal team on implementation and training initiatives.
Led a team of support engineers to resolve production issues efficiently.
Partnered with the Department of Technology to support application deployments.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Production Support Supervisor Resume
Summary : With a decade of experience in production support, I specialize in maintaining operational excellence and system reliability. My expertise includes leading cross-functional teams, optimizing incident management processes, and implementing strategic improvements to reduce downtime. I am committed to enhancing service delivery through effective team collaboration and innovative problem-solving.
Skills : Application Support Expertise, System Administration, Database Management, Team Leadership, Technical Support, Process Improvement
Description :
Delivered comprehensive support for production systems, ensuring high availability and performance.
Led a cross-functional team to enhance application stability across multiple platforms.
Managed user support and incident resolution, achieving a significant reduction in user-reported issues.
Facilitated end-of-day batch processing and provided critical support during peak operational periods.
Developed and implemented action plans for recurring issues, improving overall system reliability.
Conducted root cause analysis for complex incidents, driving strategic improvements.
Monitored system performance metrics to ensure adherence to SLAs and operational objectives.
Experience
10+ Years
Level
Management
Education
B.Sc. IT
Production Support Lead Resume
Headline : Strategic Production Support Lead with 7 years of extensive experience in managing production environments and enhancing system reliability. Adept at leading teams to resolve incidents swiftly, ensuring high availability and performance. Committed to implementing innovative solutions that streamline operations and drive efficiency across projects.
Skills : Java Production Support, Strong Technical Aptitude, Communication Skills, Stakeholder Management, Performance Tuning, Disaster Recovery
Description :
Oversaw multiple critical production releases and patches, collaborating effectively with clients for successful Aerial application upgrades.
Directed the lifecycle of projects valued between $200K to $2M, managing planning, resources, and implementation phases.
Generated and presented weekly operational health reports to upper management for informed decision-making.
Developed dashboards to visualize improvements from Aerial upgrades, facilitating effective communication of project status and risks.
Documented and prioritized system defects, assigning severity levels to ensure timely resolution.
Conducted post-mortem analyses to identify root causes of incidents, escalating issues to relevant teams as needed.
Led and mentored a team of 12, enhancing their skills and promoting a collaborative work environment.
Experience
5-7 Years
Level
Consultant
Education
BSc IT
Production Operations Lead Resume
Objective : Dynamic Production Operations Lead with 5 years of comprehensive experience in optimizing production processes and enhancing operational efficiency. Adept at leading cross-functional teams to drive continuous improvement, mitigate risks, and ensure high system availability. Passionate about implementing innovative solutions to achieve organizational goals and exceed performance metrics.
Skills : Change Control, Incident Response, Business Continuity, System Upgrades
Description :
Analyzed application performance metrics to identify areas for improvement and propose actionable solutions.
Automated repetitive tasks using scripting, significantly reducing manual errors and increasing efficiency.
Facilitated status meetings and provided technical guidance to offshore teams handling incident management.
Oversaw the end-to-end change management process for production applications, ensuring minimal disruption.
Conducted thorough analysis of defects and change requests to identify root causes and implement effective solutions.
Documented procedures and resolutions to enhance knowledge transfer and issue management.
Ensured 100% uptime for critical applications by leading a dedicated support team available 24/7.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Production Support Lead Resume
Objective : Motivated Production Support Lead with 2 years of experience in optimizing production environments and ensuring system reliability. Proven skills in incident resolution, performance monitoring, and process enhancements. Eager to leverage technical expertise and leadership capabilities to drive operational excellence and contribute to team success.
Managed JCL modifications for effective scheduling in the CA-7 Scheduler database.
Created detailed flowcharts to streamline documentation processes in CA-7.
Executed JCL migrations into production environments using Roscoe.
Conducted thorough JCL checks using CA-Scheduler and TSO for quality assurance.
Generated and updated problem reports utilizing informan in TSO.
Monitored job statuses and restarts through CA-11 to ensure operational integrity.
Led team initiatives to meet objectives, proactively addressing issues as they arose.
Experience
0-2 Years
Level
Entry Level
Education
BSc IT
Manufacturing Support Lead Resume
Objective : Results-oriented Manufacturing Support Lead with 5 years of experience in optimizing production workflows and enhancing system performance. Skilled in incident management, team leadership, and implementing process improvements that drive operational efficiency and reduce downtime. Committed to fostering collaboration and achieving high-quality outcomes in fast-paced environments.
Provided technical support to production teams, resolving critical issues promptly.
Managed escalations and ensured timely resolutions for high-impact incidents.
Facilitated performance reviews and feedback sessions for team members.
Communicated regularly with management regarding system performance and outages.
Collaborated with cross-functional teams to address ongoing support issues.
Supported numerous applications, ensuring their optimal performance and reliability.
Conducted training sessions for team members on new tools and processes.
Experience
2-5 Years
Level
Junior
Education
B.S. in Ind. Eng.
Production Support Lead Resume
Objective : Driven Production Support Lead with 2 years of hands-on experience in managing production environments and ensuring optimal system performance. Proficient in incident resolution and process optimization, I excel in fostering team collaboration to enhance service reliability and operational efficiency. Eager to leverage my technical acumen to support organizational objectives and deliver exceptional results.
Skills : Incident Resolution, User Training, Documentation Skills, Agile Methodologies, Vendor Management, Scripting Languages
Description :
Managed inbound receiving and unloading processes, ensuring efficiency and accuracy.
Monitored and uploaded UDRs, scheduling appointments to optimize loading and unloading operations.
Trained team members to promote skill development and reduce micromanagement.
Troubleshot SSL certificate requests across multiple server environments, enhancing security compliance.
Facilitated the migration of applications, ensuring seamless transitions between versions.
Provided on-call support for Middleware and WebMQ issues, maintaining operational continuity.
Developed utilities for reporting and data extraction, improving data accessibility.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Production Support Lead Resume
Headline : Versatile Production Support Lead with 7 years of experience in optimizing application performance and enhancing system reliability. Skilled in leading cross-functional teams through incident management and process enhancement, I ensure seamless operations and minimal downtime. My commitment to continuous improvement and strategic problem-solving drives operational excellence within production environments.
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