The Production Support Specialist takes responsibility for supporting existing production systems and processes through various sources. The job description and duties listed on the Production Support Specialist Resume gives a bullet list of the following duties – supporting and assisting customers with intermediate technical production issues, carrying out necessary research and providing an in-depth analysis to solve production issues, providing severity and scope analysis, designing production support procedures, delegating resolving issues, installing and monitoring software, and upgrading system software regularly.
Skills that will highlight the resume include – troubleshooting and problem-solving skills, the ability to resolve escalated issues, intimate knowledge of computing systems, familiarity with customer service and relationship management, multitasking skills, and technical aptitude. Most hiring companies ask for university qualifications in fields such as IT, Computing Systems, Information Systems, or Business Administration.
Headline : Specific knowledge areas include networking and desktop support, customer service, and broadcast engineering. Passionate about continuous improvement and about providing exemplary customer service.
Skills : Technical Skills, Management.
Description :
Provided two-tier support to all applications and provide assistance to all end users and identify any issues in production.
Maintained Salesforce tickets and perform troubleshoot on processes and resolve all issues.
Provided training to various Providers and/or Patients and assist with expert knowledge on all production processes.
Documented all production applications and resolve all application issues and answer all requests.
Monitored all performance metrics for various production systems and identify the root cause for all technical issues and recommend solutions.
Maintained effective relationships with various system administrators and development teams.
Participated in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Experience
5-7 Years
Level
Executive
Education
Diploma
Production Support Specialist III Resume
Summary : Driven professional with strong communication skills and branch services procedure knowledge. Maintaining files, clerical duties, ten key skills, data entry, accounting, highly organized.
Skills : Analytical Skills, Organized.
Description :
Managed the facilities vendor repair items that covers 7 programs.
Responsible for generating requisitions to multiple suppliers nationally.
Maintained a low requisition rejection rating with a rating score of 98% and above.
Reviewed all documentation, providing quality assurance checks, resulting in quick repair turn-around time.
Contacted between program management and quality assurance in the performance of vendor repair duties.
Performed a wide variety of production support tasks that includes expediting components, material, and equipment issues.
Trained six new hires in the duties of production support specialist during tenure.
Experience
10+ Years
Level
Senior
Education
Business
Production Support Specialist II Resume
Headline : A position, which utilizes skills in effective problem solving, communications, public relations and organization with an aggressive company committed to excellence in its product.
Skills : Management, Organized.
Description :
Developed of procedures and certification programs in the bindery department.
Improved workflow by accessing needs to complete printed documents.
Processed all printed documents through a 'Verification Information Process' (VIP) entering specific data into a computer terminal.
Responded to the messages editing orders online to be sure components are intercepted with the correct information.
Cut down checks on an automatic guillotine paper cutter.
Sorted mail in the mailroom into proper sacks for bulk mail center.
Followed our new product engines when they first ran on the assembly line and documented any issues, to avoid errors in the future.
Tracked these engines to ensure they shipped on time.
Experience
5-7 Years
Level
Executive
Education
BS
Production Support Specialist II Resume
Headline : Objective is to obtain a position at a growth oriented business with the potential for advancement where can maximize communication, program development, training experience.
Skills : Computers, Fork Lift, Management.
Description :
Worked with production to update or correct process specs, and aircraft build procedures.
Wrote and maintained Corrective Engineering Reports Write Discrepancy Reports Trained personnel in the field.
Worked with PC to update min/max system Hazmat Maintained Cleco cleaning system.
Worked with all departments in support of the shop floor.
Maintained paperwork in support of the aircraft shipping schedule.
Reported all equipment failures and malfunctions to the supervisor.
Oversaw the transportation of freight, stock, and other materials to and from loading docks.
Cross-trained and provided back-up to sales associates and assisted with customer service when needed.
Experience
5-7 Years
Level
Executive
Education
Business
Production Support Specialist/Executive Resume
Headline : Provide comprehensive technical support & troubleshoot on the night shift by investigating and resolving all production and non-production problems.
Skills : Computer Skills, Analytical Skills.
Description :
Primary contacted for daily LMOS host table maintenance problems and other requests.
Responsible for investigating, resolving, and/or referring all problems involving receipt of daily work LMOS host users.
Responsible for all new additions to the LMOS host and front-end database across the BellSouth region.
Hosted and front-end NPA/database its bulk unit number changes.
Contacted involving problems with host production jobs.
Attended NPA/database split meeting and provided shift implementation work, when needed.
Proactively monitored system activity to working with LMOS programmers in analyzing root problems related to system outages.
Experience
5-7 Years
Level
Executive
Education
Diploma
Production Support Specialist/Executive Resume
Headline : Recently graduated with a degree in Mechanical Engineering seeking a full-time engineering position, where experience and knowledge can be utilized and developed fully.
Skills : Solid works, Data Analysis, Research.
Description :
Designed detailed production support procedures and documentation.
Setup procedures, cleaning procedures, assembly procedures, change over procedures among others for tablet compression machines.
Evaluated production processes and provide analysis that optimizes and improves production.
Compiled, verified the accuracy, and sorted information to prepare source data for computer entry.
Inserted production-related data by imputing text based and numerical information from source documents within time limits.
Generated weekly reports and configure data systems to better assess and improve production.
Reviewed data for errors or deficiencies, correct any incompatibilities, and check outputs such as efficiencies, earned times, and operational times.
Experience
5-7 Years
Level
Executive
Education
Engineering
Production Support Specialist Resume
Headline : Demonstrated leadership, problem solving, communications, and planning skills. Background includes data gathering, understanding of software development life cycle, business requirements.
Skills : Technical Skills, Analytical Skills.
Description :
Provided primary WebLogic administration, configuration and supply solutions of the web environment and performance issues.
Managed software and configuration changes on Test and Production environments.
Coordinated with other teams to ensure system availability and compliance of components and environments.
Scheduled, monitored, performed, and supported automated deployments and resolves deployment failures of applications across multiple sites and platforms.
Identified requirements needed to operate infrastructure components.
Executed WebLogic 11g related changes following current change management processes.
Contributed in the design, implementation, configuration, optimization and support of complex Middleware solutions.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Associate Production Support Specialist Resume
Summary : Highly qualified Production Support Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects.
Skills : Communication Skills, Leading Skills.
Description :
Worked in all aspects of production support for over 20 mainframe applications.
Consistently exceeded the contract's metrics for key deliverables and system availability.
Received a new assignment as a result of the reorganization.
Completed the work in one day when it had previously taken one week to complete.
Serviced desk function for a large family of applications after a major reorganization.
Improved processes for trouble ticket routing, investigation, follow-up, and documentation.
Received an Excellence Award for the seamless transition.
Experience
10+ Years
Level
Senior
Education
BA
Lead Production Support Specialist Resume
Headline : Seeking a challenging career with a reputable organization that would provide the opportunity to utilize problem solving, database and production support skills for the growth of the organization.
Skills : Technical Skills, Team Building.
Description :
Provided thorough support and problem resolution for customers.
Inspected database for corrupt data and scan GUI for any abnormalities.
Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
Communicated in a timely manner via, email, phone, and live chat rooms.
Researched, documented, and escalated cases to higher levels of support according to internal procedures.
Created, led, and facilitated war rooms to resolve escalations engaging multiple teams.
Developed and maintained excellent business relationships with clients, end-users, system engineers, and overseas development teams.
Assured compliance with SLA (Service Level Agreement).
Experience
5-7 Years
Level
Executive
Education
Database Management
Production Support Specialist/Analyst Resume
Headline : Robust experience performing in different industrial /professional settings, and have a variety of educational accomplishments. In summary, industrial and professional settings.
Skills : Technical Skills, Leading Skills.
Description :
Created legible written records within procedure/work instruction-defined time frames Accurately count product received, handled, and labeled.
Accurately calculated packaging components received, used, rejected, or returned.
Followed appropriate control measures to prevent the mixing of dissimilar packaging components of the product.
Staged necessary components per departmental SOP for the Packaging, and Shipping areas.
Ordered required components inserts, labels, envelopes, film, etc.
Followed applicable OSHA safety regulations.
Maintained material inventory for the oncoming shift.
Experience
5-7 Years
Level
Executive
Education
Diploma
Production Support Specialist Resume
Summary : To obtain a responsible and challenging position using abilities developed through education and experience, with the opportunity for professional growth based on performance.
Skills : Organized, Management.
Description :
Represented the Company at customer/subcontractor coordination status meetings.
Monitored all activities to assure costs and gross margins are met.
Tracked and controled major components of the project cost.
Purchased raw materials and miscellaneous equipment for WIP.
Sourced and quoted materials for WIP.
Worked with engineering to assure project validity and customer requirements are met.
Picked and processed customer orders.
Entered process information into the computer system.
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