A Professional Services Engineer ensures member success through meeting deadlines and project management. While actual duties vary based on the type of the organization, the following core duties are identified on the Professional Services Engineer Resume – installing and updating core software, interfaces, database, and web services; identifying and solving issues relating to activation and implementation of software; assessing technical needs and capabilities; providing sound recommendations to ensure success; providing highly responsive customer service, maintaining a high level of member satisfaction; and developing software, tests, and tools to ease integration in the professional services field.
Successful resumes often mention the following qualifications and job assets – technical skills, troubleshooting skills, the ability to work under minimal supervision; good knowledge of computer hardware and software, excellent mechanical skills, and the ability to understand the client’s needs. This job placement requires a college degree in Computer Science or its relevant fields.
Objective : Varied and strong Professional Services Engineer includes extensive telephony, network, communications systems, data center operational support, desktop computing, facility maintenance, space planning, and help desk management. Experience with HP, IBM, Compaq, Dell; Witness, Maximo, Citrix Metaframe Suite, and Windows 1.
Skills : MS Office, Leadership, Administrative, Communication.
Description :
Provided Professional Services to clients onsite to perform installations of Witness products.
Installed and supported numerous peripherals internally and externally which includes, NICs, RAID, External Storage, tape backup, CPU, RAM, hubs, routers, switches, UPS etc.
Provided resolution for break-fix issues and escalations.
Solved customers' product-related problems on clients' systems remotely and on-site Provide other services such as training and software migrations to new hardware Internal training activities for the company's sales and support personnel.
Led IT Administrator, Call Center Agent, Call Center Supervisor, and Business User training sessions, enabling customers to be successful with implemented Interactive Intelligence software components.
Served as a technical liaison by effectively collaborating with project managers, ActiveBatch developers, and DBA's to produce estimates to help define deliverables and timelines.
Collaborated with cross-functional team members to enhance ActiveBatch products and services.
Experience
2-5 Years
Level
Junior
Education
GED
Professional Services Engineer Resume
Objective : Hardworking, organized, Professional Services Engineer professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Tasked with the enterprise-wide deployment of the ForeScout CounterAct Network Access Control Appliance.
Served as a Subject Matter Expert with in-depth product and domain knowledge on Network Security best practices and the CounterAct NAC appliance.
Worked cross-collaboratively with different departments within the customer's organization, as well as internal support teams; engaging people as needed to help the customer succeed in implementing the product.
Able to solve complex networking problems and provide technical guidance through building simulated or physical lab environments.
Provided feedback to Forescout in order to influence change within the company based on customer business and technical use cases.
Aligned with the network services team to provide architecture recommendations and best practices.
Coordinated professional services engagements.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of General Studies
Professional Services Engineer Resume
Headline : Self-motivated Professional Services Engineer professional with comprehensive experience in system engineering and data center infrastructure implementations, with broad exposure to a variety of technologies and concepts in large distributed environments. Demonstrated history of NetApp storage architecture and deploying NetApp storage solutions in complex and changing environments. Continually looking for new challenges to expand technical skills with a willingness to take on new responsibilities.
Skills : Networking, Storage, SQL Server, Microsoft Office, Data Migration.
Description :
Responsible for reviewing the technical deployment which includes auditing the compliance of the infrastructure deployment with the original architecture, design, and NetApp implementation best practices.
Scoped and wrote comprehensive documentation, operational run books, and work plans for maintenance, data migrations, and automation of 7-mode upgrades of NetApp hardware and software in support of customer operational team efforts and responsibilities.
Provided technical and procedural training sessions and presentations mentoring both teammates and customer groups on NetApp best practices, troubleshooting, and support of the customers' storage infrastructure.
Led engineer on large-scale DOT upgrade project responsible for planning, preparation, and execution of between 100-300 upgrades during a 72-hour window on monthly infrastructure weekends.
Performed extensively detailed operational upgrade pre-planning health checks including issue resolution, best practices compliance, and customer standards compliance in support and preparation for large-scale batch upgrade efforts.
Provided an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamfs products in accordance with current Jamf procedures.
Supported configuration of SnapMirror and SnapVault DR and backup solutions using a variety of approaches including native controller-based, SMSAP (SnapManager for SAP) and OM/PM (DFM).
Experience
5-7 Years
Level
Executive
Education
MS
Professional Services Engineer Resume
Headline : Seeking a Professional Services Engineer profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Taught public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas.
Assisted with the migration of data from an on-premise installation to a cloud environment as needed.
Achieved an average customer and student satisfaction score of 9.0 or higher.
Maintained a proficient level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
Applied troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
Built and developed effective solutions for technical and organizational customer challenges as outlined within standard or modular statements of work.
Performed administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf's internal standards.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of General Studies
Professional Services Engineer Resume
Summary : An accomplished Professional Services Engineer professional with extensive experience in the communications industry, working for both Fortune 500 companies and start-ups. A highly knowledgeable, motivated, adaptable, and customer-focused individual, providing a sense of commitment and value-added project leadership.
Skills : Applications Analyst, Software Trainer, Professional Services.
Description :
Delivered postsales support and professional services for the ActiveBatch job scheduling automation system, which simplifies the development of business and IT operational processes composed of various applications, databases, and technologies.
Provided onsite and remote consultations, including site analysis, installation, configuration, debugging, optimization, and deployment of ActiveBatch for a number of domestic and global clients.
Maintained operating system, service, and application-level security by coordinating with security teams to ensure firewalls, services, and user/group permissions were configured for enterprise use.
Developed and reengineered highly complex workflows (jobs) including secure file transfers, to ensure business needs and SLA's were met.
Analyzed server, transactional, and event viewer logs to identify and research complex issues Assisted clients with implementing a change management process for testing and promotion of jobs to UAT, DEV, and PROD environments.
Created basic Powershell and Python scripts to improve and increase the automation of existing tasks.
Provided direction on implementing contingency plans to ensure the high availability of the ActiveBatch environment.
Experience
7-10 Years
Level
Management
Education
GED
Professional Services Engineer Resume
Headline : To obtain a Professional Services Engineer position responsible and challenging data communications position that will utilize my education and background, expand my knowledge and skillset base, and offer opportunities for personal and professional growth.
Skills : Microsoft Office, Solidworks, SCADA, Design, Quality Assurance.
Description :
Installed and configured complete Corporate Telephony solutions for Interactive Intelligence Customers across the United States, specializing in both Telephony-Board Based & VoIP systems.
Installed & Configured Digital & Analog telephony gateways, as well as Acculab & Dialogic, board-based T-1 interface cards.
Utilized Interactive Intelligence tools such as Interaction Recorder, Interactions Supervisor, and Interaction Tracker in call center environments to improve customer's call center communications, and provide greater operability, scalability, and functionalities for customers.
Designed complex IVR / Auto Attendant systems to properly and efficiently route customer calls improving service levels, and call center agent efficiency.
Setup tertiary Microsoft Based application servers to facilitate call center communications systems, such as Microsoft Server 2003, Microsoft Exchange, Microsoft IIS & SQL servers.
Installed Polycom & Cisco SIP-based VOIP phones & configured advanced options and features.
Experience
5-7 Years
Level
Executive
Education
BS
Professional Services Engineer Resume
Objective : To establish a long-term career in a company where I may utilize my Professional Services Engineer professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Microsoft Office, Communication Skills, Developing Skills.
Description :
Gathered and analyzed information about a customer's environment.
Architected software deployment in a customer's environment including sizing and placement of hardware.
Performed the installation of the product via remote or on-site.
Advised customers about, or perform maintenance of the software system.
Consulted with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, and resolve customer problems.
Developed documentation for customers and internal engineers Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
Consulted with customers or other departments on project status, proposals, and technical issues such as software system design and maintenance.
Experience
2-5 Years
Level
Executive
Education
MS
Professional Services Engineer Resume
Headline : As a Professional Services Engineer, responsible for Deploying Contrast technology throughout the customer's SDLC; which involves installation, configuration, integration, and custom development to ensure optimal results.
Skills : MS office, Developing Skills, Service Engineer.
Description :
Led Varonis deployment and remediation projects with Fortune 500 companies, requiring a combination of project management and technical skills wearing engineering and business analyst hats as required.
Successfully juggled several projects with different stakeholders and implementation teams while meeting operation metrics.
Delivered pre-sales technical overviews, as well as, pre-and post-sales sizing and architecture for environments scalable to thousands of servers located across multiple continents.
Performed remediation on file share permissions for unstructured data, based on Varonis NTFS's best practice.
Provided users access to data via resource-based security groups and ensuring users access data with the least amount of privileges necessary.
Aided clients with re-attaining or staying within, audit compliance so as to meet Information security, Identity Access Management, and policy requirements.
Aided clients with the deployment of Varonis DataPrivilege, transitioning to data ownership and management by non-IT entities.
Experience
5-7 Years
Level
Executive
Education
BS In Computer Science
Professional Services Engineer Resume
Objective : Highly qualified Professional Services Engineer with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Professional Services, SIEM, Event Management, Linux, Data Analysis, Customer Care, Security, Security Governance, Security Architecture, Network Security.
Description :
Provided customer solution consulting in support of LogRhythm appliances and software.
Architected, installed, configured, and troubleshoot software, assist end users, sales, and provide advanced technical support.
Performed advanced integration and deployment duties such as escalations, testing, and infrastructure development.
Accessed Control, Network Security, Security Governance, Software Security, Security Architecture, Cryptography, Forensics Architect, configure and provide SIEM consulting Build custom Advanced Intelligence Engine rules, customize regex parsing for non-standard logs and monitor the environment for risks, vulnerabilities and threats.
Advised customers on SIEM best practices and align the solution to the customer requirements for both compliance and security Ability to interface with customer IT/IS engineers and management.
Ability to effectively deploy, maintain, and expand the LogRhythm Appliance.
Configured vendor software to work with the LogRhythm SIEM Appliance and virtual machine - Checkpoint, Cisco ASA, SourceFire IDS and IPS, Fortinet, VMware ESX, Ironport, Nessus, Nexpose, Qualys, etc.
Experience
2-5 Years
Level
Executive
Education
BA
Professional Services Engineer Resume
Objective : Professional Services Engineer with expertise in NetApp Management Software including OnCommand SystemManager, OnCommand Unified Manager, OnCommand Insight, Workflow Automation, SnapProtect. Exceptional skills in project management, data migration, network, and hardware troubleshooting skills. Over a decade of customer service experience in the Information Technology field.
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