Program Manager Resume Samples

Description :

1. Managed day-to-day operations of two universities School-Based Health Centers(SBHC).
2. Provided administrative support to the SBHC CEO, COO, Medical Director, Physicians, and Nurse Practitioners.
3. Collaborated closely with the CEO to monitor the execution of agreements, ensure programs comply with sponsoring agency's requirements, and that results in meeting/exceeding goals and objectives.
4. Provided financial oversight for the administration of $2.3 million in Federal and DC locally funded SBHC grants.
5. Identified and researched corporate foundation, and government funding opportunities.
6. Monitored performance measures to determine the achievement of overall health outcomes in the delivery of all service components.
7. Ensured timely submission of documentation for deliverables to funding agencies (budget justifications, programmatic and financial reports, monthly narratives and invoices).
8. Coordinated health and prevention services with the District Of Columbia Department Of Health, District Of Columbia Public Schools (DCPS) school administrators, social services providers, and community agencies contracted to provide health and prevention services within the schools.
9. Developed age-appropriate health education and prevention programs, targeting adolescent health issues.
10. Used the life course approach to develop curriculums for delivery in schools on reproductive health, sexual health education, HIV/AIDS education, and pregnancy prevention/intervention.

Experience

10+ Years

Level

Management

Education

Masters of Science

Description :

1. Managed $8.5m engine technologies portfolio for BRP snowmobiles that includes fuel delivery modules, oil pumps, hose assemblies, fuel systems and lift pump assemblies.
2. Achieved Silver award consistently for three years by exceeding customer target criteria.
3. Performed extensive six-sigma study on oil pump product that helped secure $1.3m business per year.
4. Saved $150k by implementing scientific molding techniques on fuel system flanges achieving 99.98% FPY.
5. Prevented customer production shutdown and saved $270k penalty charges per day for over two weeks.
6. Built and defended a business case to dissolve $500k in customer claims.
7. Managed continuous improvement design changes that meet SAE specifications and improve end-user safety.
8. Managed several products launch for successful PPAP and safe production launch.
9. Negotiated quotes that resulted in a $4 per unit profit, and $20K R&D charges post design validation.

Experience

5-7 Years

Level

Executive

Education

Masters of Science

Description :

1. Responsible for delivery of field support services for wireless platforms and program level management of hardware & software development projects.
2. Accountable for $20M in ongoing operations & product delivery budgets and $80m of in-process inventories at service depots.
3. Responsible for large-scale hardware and software development including simultaneous management of multiple, multi-million dollar wireless (GSM, CDMA, UMTS & LTE) platforms & software development projects.
4. Provided staff profiles, budget management, schedule management, models planning, coordination of r&d & manufacturing activities and executive reports.
5. Responsible for developing proposals for new programs and ongoing funding.
6. Responsible for strategy & platform portfolio planning, pricing, make/buy decisions, strategic partnerships, P&L responsibility, requirements, configuration management, competitive positioning.
7. Tracked, coordinated & reported cost reduction initiatives for executive quality council.
8. Consultant on projects regarding design for manufacturability, production tooling design, materials, and production process selection.

Experience

10+ Years

Level

Consultant

Education

Masters of Science

Description :

1. Recruited to assume accountability for new product development programs for internal and external customers from conception through to successful commercialization and retirement.
2. Provided responsive customer support including Proposal Development, Project Planning, Supply Chain Management, Project Management, QA, Delivery, User Training, and Acceptance.
3. Set NPI priorities and implement planning initiatives to optimize ROI and customer satisfaction.
4. Leveraged proven project and product management methodologies including GMP, PMP, and PMBOK.
5. Directed PPPQP (Piece Part Quality Plan) implementation focusing on NCR reduction, standard work, dock-to-stock, & component subgroup management initiatives.
6. Managed new laser technology launch - managed a team of 12 through the development life cycle to deliver new laser machining center improving cycle times and material cost reduction.
7. Facilitated program management best practices development team consolidating and standardizing best practices used across multiple sites.
8. Developed and provided project and methodology training for the information technology organization.

Experience

7-10 Years

Level

Senior

Education

Master Of Engineering

Description :

1. Developed 105,6000 Airmen throughout their career lifecycle by programming and resourcing training requirements to ensure they are equipped to effectively perform the air force mission at home or abroad.
2. Planned, directed, and organized air national guard force development programs for 90 ANQ bases.
3. Supervised a team of eight program training managers responsible for handling $345 million in funds across all functional training areas to ensure airmen from 90 wings are trained and ready to accomplish the mission.
4. Coordinated with force support squadrons, career field managers and air education and training command to manage training requirements while ensuring correct interpretation of training and personnel policy directives.
5. Analyzed training data and interprets results to forecast training quotas for future years.
6. Continuously identify problems, analyzed key factors and developed innovative solutions to training shortfalls.
7. Monitored and reported utilization of formal training school programs in support of air national guard units to career field functional managers.
8. Provided management with objectively based information for making decisions on policy, administrative and programmatic aspects of training.

Experience

7-10 Years

Level

Senior

Education

Certificate

Description :

1. Planned the delivery of the overall program and its activities in accordance with the mission and the goals of the program, developed new initiatives to support the strategic direction of the program.
2. Developed a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
3. Developed funding proposals for the program where use case migration ownership was owned by use case team.
4. Organizing program: ensured that program activities operate within the policies and procedures laid down by PMO, ensuring that program activities comply with all relevant legislation and professional standards developed structure, process & templates to track the program progress.
5. Ensured all team members receive orientation and appropriate training in accordance with organizational standards.
6. Supervised program staff by providing direction, input, and feedback, communicated with clients and other stakeholders to gain community support for the program and to solicited input to improve the program.
7. Liaised with other managers to ensure effective and efficient program delivery.
8. Coordinated the delivery of services among different program activities to increase effectiveness and efficiency.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Provided service level management support to internal and external customers by ensuring all daily SLA's are met.
2. Tracked all deployment in ms project, coordination of user acceptance testing delivered assigned projects with project requirements, project plans to research, etc.
3. Acted as the main liaison with operations, sales, portfolio management, compliance and legal responsibility for designing flow of project management and the task management.
4. Worked with up to fifty clients to manage service requests, prioritize workload and the completion of multiple management projects.
5. Supported the head of the customer service and executive team in preparing for senior operations leadership meetings, team huddles, and problem-solving on major projects and issues.
6. Responsible for coordination of assignments and management of service delivery.
7. Motivated employees to achieve personal goals and to consistently meet expected quotas and reduce employee turnover.
8. Developed partner relationships with project leads, customer contacts, and user community of all levels.
9. Developed project work plans specifying goals, requirements, deliverables, identification of risks, contingency plans, for IT conversions.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Managed a team of three SMEs supporting the application services delivery division of the office of the Comptroller Of the Currency (OCC).
2. Ensured project management standards are maintained and implemented while maximizing output and delivering quality results.
3. Lead Plan Of Action and Milestone (POAM) compliance team managing POAMs, security vulnerabilities, and tracking metrics for ASD.
4. Drove CIO initiative within division supporting the implementation of secure configuration baselines for all enterprise products, platforms, and services.
5. Supported requirements analysis and process engineering for high-profile applications for business units.
6. Managed technical documentation including business impact analysis, test plans, and other SDLC documents to ensure compliance to OCC policy, standards, and procedures.
7. Trained both federal project managers and internal team members in compliance, SDLC, enterprise configuration management, and change and release management.
8. Developed and maintained the department of the treasury office of the comptroller of the currency SDLC policies, standards, procedures, and guidelines as well as collaborating with team members to facilitate configuration management, change, test, and release management operations for information technology project teams.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Ensuring staff members work with and engage clients in recreational, individual and program activities.
2. Ensuring staff consistency in program implementation, maintenance of professional boundaries in staff - client interactions in the facility/service.
3. Monitoring staff implementation of medication administration documentation and follow up as needed.
4. Responsible for the overall supervision of direct support professional staff including their shift schedule.
5. Ensuring that employee payrolls are prepared and ready for every pay period.
6. Addressing problems in the house/service in a professional and timely manner.
7. Following opal policies and procedures governing the behavior and performance of opal employees.
8. Handling both clients and household finances including account reconciliation, petty cash and checkbooks and making sure that client have enough food in their house.
9. Providing ongoing, appropriate and effective communication and documentation regarding program and program participants.
10. Maintaining clients' confidentiality according to the Minnesota Data Practices Act/HIPAA regulation.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science

Description :

1. Negotiated and received approvals to create the processes and procedures for bringing on global resources.
2. Proficient, interfacing with all levels of management, in developing, and explaining infrastructure, service delivery, status, and analyses.
3. Liaisoned between customer delivery team, country of origin and senior management.
4. Developed technical requirements, desktop procedures, program overview presentations, education / training manuals and metrics reporting process.
5. Developed, trained and managed the centralized global resource program project to remove administrative work from the professional development team.
6. Developed and managed the capacity management and resource operations project to bring in resources.
7. Transitioned application services sector from dual labor to a single labor claim.
8. Oversaw the development of project planning documentation into an Access database from Microsoft Word.

Experience

10+ Years

Level

Management

Education

Masters of Business Administration

Description :

1. Worked with Tier 1 level customers to deliver complex customized storage systems based on Xyratex Storage solutions from the Customer Requirements Document phase through system deployment.
2. Identified resources and work with cross-functional teams to respond to Requests For Quote and technical SOW's.
3. Worked with geographically dispersed teams on the development and support of Seagate Systems solutions as they are designed and delivered to customers.
4. Created and executed project work plans and review as appropriate to meet changing needs and requirements.
5. Managed day-to-day aspects of projects and their scope for geographically dispersed teams.
6. Reviewed deliverables prepared by the team before passing to customers.
7. Effectively applied methodologies and enforce project standards consistent with those outlined by PMI and current corporate policies.

Experience

7-10 Years

Level

Management

Education

A.S. In General Studies

Description :

1. Managed a $4,000,000 Government Contract for the United States Air Force Academy, Advisory Assistance and Services contract, 45 individual task orders.
2. Increased from 1.7 Mil to 4.5mil within the time that I was Program Manager Managed a $7,000,000 Government Contract for the General Services Administration, Time and Materials (TM) Recruited, source, screened, and interviewed potential personnel to fill (SOW) requirements for task orders.
3. Trained all new employees, background checks (All HR Functions) Processed reviews, timekeeping, coaching for performance issues, Exit Interviews Supervised scheduling and collaborated with Contracting Officer, Contracting Officer Representatives, and Internal and External Customers correspondence.
4. Supported proposal efforts, Firm Fixed Price (FFP) Cost-plus Award Fee (CPAF), tracked contacts cradle to grave.
5. Federal Acquisition Regulations (FAR), GSA Scheduled, Wage Determination (WD) labor rates, Employee Non-Disclosure agreements (NDA) Monitored performance of subordinates, submission of required reports and Contract Data Requirements List, as well as directed and approved contract modifications, (SOW).
6. Tracked, administered and negotiated, Sub-contracts agreements and invoices.
7. Approved budgets, monitored contractual performance and costs.

Experience

2-5 Years

Level

Executive

Education

BA Business Administration

Description :

1. Managed the development and production of OEM servers, storage, and routers, for customers in the ASP and ISP.
2. Organized and lead project management meetings, negotiated and managed all aspects of server/storage production outsourcing, and worked closely with customers on asset tracking.
3. Successfully managed several key customer projects with combined monthly revenue of over $4 million.
4. Developed procedures and logistics for deploying network hardware and software to the end customer flawlessly.
5. Used EVMS techniques to manage and track the progress of projects with a group of 38 employees from various departments to ensure on scope, within budget, and on-time delivery of hardware, software, and professional services.
6. Provided the single point of contact for the customer and all departments to direct questions and additional work requests.
7. Conducted the daily customer meetings to clearly communicate aircraft status, critical path items, and action items, status of additional work request,s and customer questions/issues.

Experience

10+ Years

Level

Senior

Education

BA In Management And Organizational Behavior

Description :

1. In collaborated with PFM Marketing, ensure brand alignment of products and programs.
2. Provided significant input into development and implementation of marketing strategies and tactics to support ministry's programmatic goals.
3. Spearheaded complete rebranding campaign in advance of corporate spin-off from parent company.
4. Optimized brand messaging through social media and broadcast channels.
5. Established independent marketing, publishing, sponsorships, and events to raise profile in consistent manner.
6. Partnered with publishers to launch two posthumous books on the founder's legacy and core values.
7. Developed media plan, promotional strategy for online book sales, book signing events, and donor / field staff engagement to raise visibility to target audiences.

Experience

7-10 Years

Level

Management

Education

GED

Description :

1. Identified resource requirements, manpower needs, and funding to implement the program's portfolio; identified and coordinated with stakeholders and private industry as required.
2. Provided oversight and guidance in program and projects areas to develop new processes and procedures, as needed, to address advancements in technology and new operational functions.
3. Successfully manage and oversee activity of registered representative team including licensing, industry and product sales training and regulatory compliance that resulted in $2.3 million investment revenue average per year over 5 years.
4. Achieved 11% growth.
5. Personalized coaching, observation and recognition to keep registered representatives engaged and on track with performance requirements.
6. 100% of the registered representative team achieved revenue goals for 4 consecutive years.
7. Collaborated with Human Resources and Recruiting business partners in sourcing candidates and creation of career development resources.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Business Administration

Description :

1. Initiated surveys to determine immediate and long-range training and development needs of the agency.
2. Performed research of complex technical material, legal issues and concepts, and contemporary issues to develop training materials.
3. Developed highly complex, technical presentations, technical communications, documents, textbooks, and evaluation instruments.
4. Drafted and managed the budget for the training program in the agency or facility served.
5. Drafted and managed the budget for their assigned training program.
6. Developed and delivered training on the application of federal and state mandates to agency operations.
7. Administered stipend, tuition reimbursement, and other funds programs for the agency.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Applied Science

Description :

1. Recruited and promoted to develop Technical Service partnership programs for an ailing service business.
2. Executed a complex business model on a $100M portfolio and increased sales by $25M.
3. Partnered with Sales to prepare value propositions for Services, develop new support models and business cases.
4. Presented proposals to customers and generated $9M from existing programs.
5. Modeled and developed new Technical Services which increased revenues by $6M.
6. Negotiated new contracts and partnership programs with distributors to target partner needs.
7. Increased system sales 60% by promoting values with key customers and sales teams.

Experience

2-5 Years

Level

Executive

Education

Bachelor Of Applied Science