Description :

1. Directly supervised a team of 20-80 call center representatives.
2. Point of contact for all employees for questions and concerns.
3. Conducted training sessions for all new material and system implementation.
4. Developed and reviewed performance reports.
5. Completed all reviews with direct deport employees.
6. Monitoring and Reporting: Monitored approximately 20 representatives' calls for quality and compliance.
7. Reported all results back to upper management.
8. Systems Experience: Daily usage of Microsoft Office Suite, including utilizing Microsoft Excel on a nightly basis to compile data for Account Staff.

Experience

5-7 Years

Level

Executive

Education

Human Resource Management

Description :

1. Established and maintained community partnerships that enhance youth programming.
2. Developed contractual process that ensured diverse & broad after school enrichment.
3. Performed promotional presentation for community groups and addressed community concerns.
4. Supervised 150+ staff, vendors and volunteers in 24 after school, teen and summer programs.
5. Created and implemented staff development program and staff resource facility.
6. Effectively interviewed, trained, placed and evaluated staff.
7. Originated, developed, maintained & enhanced Recreation Reaps Rewards "Life Skills Curriculum".
8. Designed multiple program initiatives, including Grand Rapids Public Schools Middle Schools.

Experience

5-7 Years

Level

Executive

Education

Criminal Justice

Description :

1. Acted as the lead teacher and fulfilled many duties.
2. Oversaw the educational activities of the children.
3. Managed and watched over kids of all ages from infants to school kids.
4. Completed all the duties that are specific to each of the age levels.
5. Worked hard to make the experience of the children a positive one.
6. Maintained positive and supportive relationships with the staff and parents.
7. Obtained very high feedback from the employer.

Experience

5-7 Years

Level

Executive

Education

BA In Childhood Education

Description :

1. Serve as manager-designee in absence of Program Manager.
2. Provides informal clinical supervision to staff as needed.
3. Conducts comprehensive intake assessments.
4. Coordinates care for the full range of client's needs.
5. Complies with all charting and documentation requirements per contract, funding agency and MHS Policy.
6. Completes all charting and documentation as contractually required and in a timely manner.
7. Skilled the use of MIS Insyst, and newly trained in MIS Anasazi.

Experience

0-2 Years

Level

Entry Level

Education

Master Of Counseling

Description :

1. Led a team of 10 20 communicators in everyday activities and responsibility.
2. Provided daily detailed feedback reports on the programs we called on and sent them to the Directors, Managers, and Account Staff.
3. Graded every communicator on my team in their phone calls by completing a Quality Skills Assessment.
4. Monitored all communicators in the Call Center while on the floor answering any questions that they may have on any program that they are calling on.
5. Attended monthly meetings with the CEO and provided feedback and solutions for communicators who have been struggling.
6. Ensured that all communicators within the Call Center were following proper policies and procedures at all times.
7. Monitored the dialer an detailed time zones to ensure that we were contacting the proper donors at the right times within the Political Division.

Experience

0-2 Years

Level

Entry Level

Education

Diploma

Description :

1. Responsible for the daily operation of the program site, including resident matters, staffing, and household management and maintenance.
2. Monitor individual health status on a continual basis of each resident by scheduling and attending all appointments needed.
3. Interview, hire and provide training to Direct Support Staff as well as addressing and documenting disciplinary issues while maintaining a professional work relationship with all staff.
4. Manage all household accounts, receipts, timecards, training documents, status change reports, staff evaluations, and expenditure reports.
5. Establish and maintain communication between day programs, families, legal representatives, case managers, Qualified Developmental Disabilities Professional (QDDP), health care professionals, and Administrator.
6. Problem solving in unexpected situations by making decisions that are in accordance with the company policy, while still being in the best interest of our residents.
7. Direct Support Staff Supporting residents according to their level of needs.
8. Assisting with medications, personal care, and implementing goals for each resident, as well as providing proper documentation.

Experience

2-5 Years

Level

Junior

Education

Communication

Description :

1. Managed 10 client programs with up to 160 Customer Service Representatives (CSR's) and 11 Team Supervisors.
2. Coordinated with Client Services and client on client expectations and performance matrix guidelines, and worked with Team Supervisors and CSR's to meet client goals.
3. Assigned, coordinated and controlled client system access codes.
4. Managed and developed Team Supervisors and CSR's.
5. Interviewed, hired and developed new CSR's and Team Supervisors.
6. Analyzed and accumulated performance data, and submitted numerous reports.
7. Completed performance appraisals and performance improvement plans.

Experience

7-10 Years

Level

Management

Education

Accounting

Description :

1. Assist in the assessment and development of Rehabilitation plans for adolescents and adults with behavioral and mental health diagnoses Managed the day to day operations of the company office and staff.
2. Supervised a team of ten Family Services Coordinators.
3. Ensuring the compliance of clinical files to the regulations of agency and Maps-MD Coordinating care with Maps-MD authorizing care managers.
4. Submitting authorizations for services in a timely manner.
5. Monitoring the client's situation to assure quality care as well as the appropriateness of the services, including review of documentation of providers, provider claims, and service delivery.
6. Administered, tabulated, and allocated weekly payroll for company.
7. Facilitate therapeutic crisis intervention services for children and adults.
8. Organized weekly team meeting with focus on company progress and team building ideas to benefit clients.

Experience

7-10 Years

Level

Management

Education

BA In Sociology

Description :

1. Demonstrated outstanding supervising of the case management team and dedication to clients, as evidenced by repeated promotions throughout tenor.
2. Achieved a record of 90% enrollment in FT and PT employment, college job training programs among clients, propelling both individual and program success through income generation.
3. Provided highly visible, caring client service that resulted in successful implementation of program regulations.
4. Collaborated closely with interdisciplinary team leaders to develop of appropriate case plans and meet clients' needs.
5. Conducted interviews and, observations based on job analyses and wrote comprehensive job analysis reports for technical trade positions.
6. Evaluate job applications on weekly basis for numerous operational and technical titles.
7. Participated in a task force that created a new performance- management system for junior level employees.

Experience

2-5 Years

Level

Executive

Education

Bachelors Of Science

Description :

1. Spearheaded creative development and project managed advertisements and POS for retailer and consumer packaged goods for this full service consumer promotions agency that provides in-store promotion creative development, in-store and mobile events, and sweeps programs.
2. Led brainstorming sessions to develop new design concepts and programs for existing clients.
3. Prepared cost estimates and project timelines; ensured timely project completion.
4. Cultivated positive and enduring relationships with a diverse clientele, including Del Monte, M&M/MARS, Unilever, and Georgia Pacific on marketing projects.
5. Provided direction to creative, production, and account management associated with a national co-marketing program at over 40 retailers for the 'Big Night In' Campaign, which included a 2-page spread with the full range of Del Monte products, coupons, and photo shoot.
6. Designed a style guide reference sheet for Del Monte's recently acquired Nature's Goodness baby food, including compliance with trademark guidelines, numerous taglines, and baby images for each of the food, and product branding trademarks.
7. Enhanced efficiency by collaborating with the head of production on the creation of a single brief broken out in sections, which was used for all types of projects and detailed all of the information.

Experience

7-10 Years

Level

Management

Education

Operations Management

Description :

1. Responsible for the daily on-site management of fifteen staff members including training, staff development and written annual evaluations.
2. Maintained required records by DD for all consumers such as progress notes, and individual service plans.
3. Directly intervened in crisis situations that required a complete incident report.
4. Established working relationships with families, guardians, case managers, social workers, and various agencies to coordinate service delivery to consumers.
5. Ensured each consumer obtained the necessary medical and psychological treatment.
6. Guaranteed the safety all consumers against fire, theft, physical and verbal abuse.
7. Maintained the finances for each consumer such as personal allowance, earnings and banking.
8. Assisted Program Director with monitoring program budget, coordinating maintenance of the facility, and 24 hour availability to clients and staff.

Experience

10+ Years

Level

Senior

Education

BA In Business Administration

Description :

1. Selects, manages and develops staff through conferences, mentoring, training, and performance appraisals.
2. Studies cases and provides policy interpretation.
3. Prepares management reports, analyzes information for management and responds to issues.
4. Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas.
5. Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations).
6. Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations.
7. Develops and maintains working relationships with others.

Experience

10+ Years

Level

Senior

Education

Master of Science