A Program Support Technician assists the company’s customers and takes responsibility for finding and fixing a variety of issues. Work activities that are typically listed on the Program Support Technician Resume include the following – taking incoming calls, servicing equipment, setting up equipment, reporting to supervisors, tracking work in progress, and answering to the chat questions online, handling software and hardware issues; and ensuring proper functioning of the company’s existing computer system.
Those seeking to work at this capacity should be able to demonstrate on the resume the following skills and abilities – technical knowledge, time management skills; decision-making skills, computer competencies, and problem-solving orientation. A solid understanding of computer hardware and software and technical skills are also needed. Most of the resumes in the field display a degree in the technical field and IT training.
Summary : Program Support Technician specializing in administrative support to a busy office. Committed to delivering high-quality results with little supervision. Focused on driving productivity by leveraging strong front office management skills. Adept at managing multiple projects with ease using time management methods.
Skills : Catheters, CPR, Nasogastric Tube, Patient Care, Bladder Scan.
Description :
Received all judicial Virginia and out of state Abstracts, Driving Under Influence (DUI)) Abstracts, Drug Violations, Commercial Driver License (CDL) violations, Administrative License Suspensions (ALS), Out of State Citations, Judgment Abstracts, Judgment Defaults, Juvenile Findings, and all other court-ordered requests.
Applied revocations and suspensions to customer's records based on court documents received.
Reissued driver's license privilege in accordance with the Motor Vehicle Code of Virginia as well as issuing registration renewals as it applies within the laws of the Commonwealth of Virginia.
Opened, sorted, batched; and scanned all incoming and returning work in the content management database,(OnBase) for processing and indexing of work.
Reviewed and analyzed all traffic, criminal, and juvenile court records requests in accordance with the Motor Vehicle Code.
Post all court-ordered convictions to the individuals driving record pursuant to State, Federal statutory, and regulatory requirements; and/or suspend or reinstate driving privileges.
Trained new hires on daily work functions.
Experience
7-10 Years
Level
Management
Education
Associate's in Criminal Justice
Program Support Technician Resume
Objective : Seeks to gain employment with a company or institution that offers a consistently positive atmosphere to learn and implement new technologies for the betterment of the organization.
Skills : Computer Competency, Managing People, Training others, Decision Making, Problem-Solving, Leading, Time Management, Communication, Microsoft Office, QuickBooks, Syteline, CORISFinancials, CARS, Cardinal, Great Plains, LTC.
Description :
Provided assistance to the International & Appalachian Missions Division, Alumni & Development Department, Student Services, and Administration.
Specific duties for International Missions include, but are not limited to, taking physical inventory and properly discarding expired items.
Entered inventory information into an Excel spreadsheet.
Packed supplies and medicines for mission trips, preparing student medical bags and binders for trips, receiving and re-stocking return-trip items.
Picked up and drove U-Haul to storage sites and loading/unloading.
Specific duties for Alumni & Development include entering information into student informational database to track contact, residency, and practice information & calling and mailing the Alumni to gather this information.
Compiled gift bags for events.
Experience
0-2 Years
Level
Entry Level
Education
HS
Program Support Technician Resume
Headline : Seeking a challenging Program Support Technician position in the Human Resource field, that will provide with the opportunity to utilize strong organizational skills and a proven ability to get the job done.
Skills : Microsoft Office, Bookkeeping, Customer Service, Data Entry, Event Planning, Filing, Recruiting.
Description :
Screened job applications according to specified screening criteria determined by hiring managers in order to select candidates for interview.
Responded to inquiries in person, over the phone, and via e-mail concerning aspects of the pre-employment process.
Reviewed clerical tests to determine applicants' eligibility and conduct State Trooper Testing.
Prepared and maintain hard copy employee personnel files and ensure data integrity of employees' personal data.
Created and distribute various letters, spreadsheets, and reports to track and communicate applicants' lifecycle within the organization.
Maintained employee data in internal legacy systems, including MAPPER, PMIS, RMS.
Created pay action worksheets for new hires and promotions.
Experience
5-7 Years
Level
Executive
Education
MS in Information Systems
Program Support Technician Resume
Summary : Results-Driven and detail-oriented administrative professional with extensive experience in Customer Service, Default Servicing/Loss Mitigation, Account Management, and Office Management. A leader amongst peers with proven ability to provide assistance to a diverse customer base, resolve problems and successfully train, develop and motivate staff.
Skills : Project Management, Planning Skills.
Description :
Composed daily, weekly and monthly reports.
Accurately entered codes and price information daily into the Virginia State Oracle software system, generating daily, weekly and monthly reports.
Communicated with farmers and producers giving price information.
Gave information to lawyers who needed the price of cattle for their client cases.
Carefully prepared and reviewed Weekly Newsletters, which consisted of all Virginia sale prices for the week.
Monitored the tenants and property.
Helped maintain the common areas, answer phones/filing, overall customer service, and problem-solving skills.
Experience
10+ Years
Level
Senior
Education
Diploma
Program Support Technician Resume
Objective : An efficient problem-solver with a complete range of accounting, office management, & project management experience with exceptional customer relationship skills seeking a position offering growth in said skills with progressing opportunity for development in corporate management in support of recent Master of Business Administration degree.
Skills : Proficient In Word, Managing Skills.
Description :
Provided information to callers at an inbound call center regarding financial and case-related child support questions.
Used of a complex data system was necessary to access this information.
Assisted clients with applications, providing financial documents, explanation of financial documents, authenticating documents provided to office, updating and filing client information, stop payment affidavits, coordination of incoming appointments, and answering a multi-line phone.
Courted team's duties included providing information from the Employment Commission, Department of Motor Vehicles, and the Automated Program for Child Support.
Trusted with access to highly confidential information.
Prepared case files for court dockets in Chesterfield, Hanover, and Henrico counties.
Provided staff support by processing mail, generating and sending child support documents, and providing staff with office forms and equipment maintenance when needed.
Experience
2-5 Years
Level
Junior
Education
Associate of Applied Science in Business Administration
Program Support Technician Resume
Objective : Dependable, accomplished, and results-driven internal/external customer service professional who takes personal responsibility with little oversight. Ability to establish and maintain rapport with clients and coworkers.
Skills : Microsoft Office, Managing Skills.
Description :
Scheduled, implemented, and organized training and meetings for supervisors and staff.
Developed spreadsheets using Excel.
Attended meetings and took minutes.
Prepared reports and typed supervisor's notes using Microsoft Word Developed PowerPoint presentations.
Responsible for telephone coverage and serving as a receptionist.
Maintained record management system.
Responsible for needed office equipment maintenance and supplies and making service calls.
Experience
2-5 Years
Level
Junior
Education
M.S. and B.S. in Education and Public Administration
Program Support Technician Resume
Summary : Dynamic and enthusiastic Program Support Technician with over 10 years' experience and proven success in ever-growing technical and interpersonal skills. Thus, confident, poised, and able to interact as a strong interface easily with individuals of all levels from end-user to top VIP and Executive levels. Always striving to be proactive in identifying and resolving technical, system, and network issues.
Skills : Microsoft Office, Executive Assistant, Computer Skills.
Description :
Received, reviewed, and responded to applications for daycare providers to receive payments for their services.
Determined eligibility for a daycare provider, evaluated applications for completeness, and ensure applications complied with Agency policies and procedures and OSHA guidelines.
Issued payments to qualified daycare providers, notified applicants of non-compliance with their applications, and advised what steps should be taken for their applications to come into compliance.
Researched statewide Electronic Child Care System to troubleshoot and resolve state-wide billing reports with tight deadlines, as it relates to the child care division.
Created, maintained, and accurately updated the filing system for each daycare provider.
Responded in writing and verbally to inquiries from daycare providers and the general public regarding application processes, policies, procedures, and issues regarding payments.
Received and processed incoming mail.
Experience
10+ Years
Level
Senior
Education
HS Diploma
Program Support Technician Resume
Objective : An innovative leader and team player with over seven (7) years of customer service experience, performing administrative functions for management, answering/resolving customer inquiries, and supervising/training new employees.
Skills : Group Facilitation and Individual Counseling, Case Management.
Description :
Served as a document verifier ensuring that all paperwork is in proper order for an individual to receive and maintain a driver's license.
Documented verification includes, but not limited to, foreign documents.
Processed medical forms, court documents, judgments, bankruptcies, insurance, titles (vehicle, mobile home, and trailer), and other compliance-related matters per the customer's records.
Audited transactions, reconcile reports, detect and notify Law Enforcement Services (LES) about fraudulent activity.
Uphold and ensured customers are operating in accordance with the Motor Vehicle Code of Virginia, DMV rules and regulations, the Privacy Protection Act, and the Freedom of Information Act.
Offered customer support to clients by answering complex questions, listening to problems and providing resolutions, and keeping both the customer and staff members informed of pertinent information.
Managed all data entry so that the processing, tracking, and reporting of data, numbers, and statistics.
Experience
2-5 Years
Level
Junior
Education
Communications
Program Support Technician Resume
Objective : Over 16 years of experience in problem resolution and customer service. Excellent communication skills and telephone etiquette. Also, have the ability to work and communicate well with all co-workers and customers. Extremely dedicated, hardworking, patient, and understanding.
Skills : Customer Service, Computer Skills.
Description :
Received and responded to telephone calls, correspondence, and walk-in inquiries from custodial parents, courts, attorneys, non-custodial parents, government officials, and employees.
Professionally typed and proofed correspondence forms and reports.
Received and distributed incoming mail.
Prepared outgoing service documents for sheriff.
Received incoming payments to the district office.
Established & maintained files.
Verified information received from applicants is correct and complete.
Experience
2-5 Years
Level
Junior
Education
Medical Coding
Program Support Technician Resume
Objective : Highly qualified Program Support Technician with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, As400, Data Entry, Internet Skils, Audit, Filing, Excel, Email, Customer Service, Outlook, Avaya, My select, Retail, Telephone.
Description :
Processed all of the incoming correspondence in my digit ranges, then sort mail by category.
Established original and reopened claims for compensation and/or pension on a timely basis.
Processed other updates to veteran's records such as change of address, direct deposit requests, Power of Attorney, and the like.
Assisted the team by performing filing and clerical duties associated with the maintenance, disposition, and control of Veteran's claims files in the service center.
Responsible for picking up incoming mail, pull files and routes to appropriate teams for review, re-filing records to the file bank, record brief descriptions of incoming mail in the CAPS system, processing requests for transfers of records to other stations, and other miscellaneous clerical duties as assigned.
Assisted in conference planning and implementation.
Developed and maintained conference databases, spreadsheets, and Word documents.
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